Auvik vs OpsRamp comparison

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Read 107 Auvik reviews
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2,177 views|1,497 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Auvik and OpsRamp based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Auvik vs. OpsRamp Report (Updated: May 2023).
708,544 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The topography and historical data are excellent; the latter essentially allows us to see back in time, which is helpful as users don't always report issues promptly. The ability to go back and look at historical data is a good feature.""The network flow piece is the most useful. We can identify the busiest parts of the network based on the reporting from the switches about what is utilizing the most bandwidth on specific switch ports. I can narrow down which segments of the network might be having issues.""The integration with other vendors, not just using their SNMP feature, but the actual integration to other cloud-based solutions is also valuable. We use Cisco Meraki, and integration into that has been very helpful.""The most valuable feature is that it will back up the configuration and that it will keep multiple copies of it. If a change is made to the configuration by someone else in my company, for example, and something goes wrong, I can bring up the previous configuration and the current configuration, and it will show me exactly what's different. It greatly reduces the time it would take to troubleshoot because I can pinpoint exactly what was done. I can then either change whatever it may have been or roll back the change.""My favorite feature so far is the alerts section. We've got our main company at the top, and then all of our customers are underneath that. We can either filter by a single customer or one of their sites specifically, or look at it from the top down and see the whole picture. It's an easy way for me to be able to have a high-level overview. I can see the status of all of our sites simultaneously without having to really dig in and get super granular, unless I want to.""I have found Auvik extremely stable. They do a lot of scheduled maintenance, but it's almost always on the weekends, so it doesn't impact us.""Auvik makes it super simple to have sub-tenants and you can then view high-level details from the "parent" tenant, which is our MSP interface, while also diving deep into the client-side and having full access there for assigning client-level permissions.""I like Auvik's alerts. We can configure the alerts for a specific timeframe, i.e., we can set it to alert us when devices have been offline for a specific amount of minutes. If a device or port is flapping, we can ignore it or allow only the first alert to come in and mute the subsequent alerts."

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"Predictive analysis is a valued feature.""It greatly assists small and medium-sized businesses in using the ITSM, alerting, and monitoring features.""The feature we found most valuable in OpsRamp is alert generation because whenever there is any kind of spike on any virtual machine, the solution generates alerts based on the thresholds we implemented. We have integrated our ideas and tools with OpsRamp, so alerts are generated, then we notify the customers. That's the main feature we like about OpsRamp because we don't have to monitor each resource. Instead, OpsRamp does the monitoring for us, and it generates the alerts based on the thresholds.""The technical support is fantastic, and they are fast to respond.""We find the products seamless integration with Zendesk to be extremely valuable to our business.""The feature that we have found most useful are the dashboards, which can be built in minutes using this solution, allowing multiple products, thresholds, or any given required metric to be seen in a single area.""The most valuable feature of this solution in my experience, is that the available reporting is quite accurate.""The most valuable feature of OpsRamp is the creation of the dashboards of the infrastructure for the CPU memory and SQL servers. Additionally, URL monitoring through Selenium scripting and the availability dashboard is useful."

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"They can improve its monitoring capabilities for the physical servers or operating systems. At the moment, they do have some visibility. Even though you don't buy Auvik for monitoring your servers, and it is more for network monitoring, it would be nice if they can do end-to-end monitoring so that you don't have to use a different tool for operating system monitoring. You can get all the information from Auvik.""I've had some issues where the solution repeatedly discovers a device I don't want to manage and alerts me about it. This is probably me not using the tool correctly, or it could be Auvik recognizing the device in different ways.""Some of the automation pieces for discovery still need a little bit more improvement. I wouldn't mind seeing some more security features as that's the world we're driving into. I know Auvik probably wants to try to keep itself separate because that's its brand, but even if they brought on board another brand that was able to plug into them, it would benefit us. It would lower some more network security costs if as a company, they are a one-stop shop. They have already got the network piece going. If they improved in that area and focused a lot on that, they would gain me as a customer, and they would probably gain a lot of others.""Currently, with Auvik's support, I'm troubleshooting some of the information gathered on Cisco devices through SNMP V3. Auvik is not able to pull some of the important information that it uses to draw the map, which is kind of shocking because it is Auvik. So, it is their platform, and it is monitoring Cisco devices, which are obviously very prevalent in the world. Auvik is having a hard time gathering such important information over SNMP V3, which is a networking standard, and on super popular device brand and model. They're actively working with me on that piece. It seems that network device management using SNMP V3 could use a little tuning.""One thing I would like to see is more functionality designed for managed services, such as multi-tenancy, to better manage things from an MSP perspective.""Configuring alerts is pretty tedious. It would be nice if they had a wizard who walked you through instead of having everything turned on or off from the start.""More capabilities in terms of default OIDs, so we can leverage more of the information from SNMP would be good to see. It's been a while since I messed with the OIDs, but the last time I was trying to get additional information from printers, such as the model number. I was able to find that information, but it took a good amount of research to figure out how. I want to see more default capability regarding what information gets spit out from SNMP.""The mapping automatically finds all the interfaces but tags some of them incorrectly. For instance, if it can't find how a CPU interface is connected, it will use the MAC address last seen on the router and sometimes attribute cloud-connected devices to the route, but it's not actually there. That's not a true connection."

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"What's lacking in OpsRamp is process automation, and if there is, I wish there could be more of it, other than just spikes, or it would be better if the alerts can be generated based on different matrices. That option is absent in OpsRamp at the moment, and it would be valuable if that could be provided in the solution, especially if there's any kind of security issue in the VM.""I would like to see two things. The first is a self-service portal for the cloud, any cloud deployments, and the second is maturity validation towards ITSM, internalizing OpsRamp TSM. As a result, instead of integrating with more mature tools similar to ServiceNow, people will use OpsRamp.""The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind.""OpsRamp could improve the critical alerts. We have been receiving some false alerts when monitoring. For example, the alert shows the site is down, but when we try to do manual access to the URL, it's accessible.""An area of improvement would be application monitoring.""The function to search any particular device within this solution needs to be improved. Currently, the solution develops a lag when a search, or a comparison, is being carried out.""We would like this solution to be developed into a full CMP tool, so that we are able to use a single product for all of our cloud management needs.""Automation is currently quite complex and needs to be improved."

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Pricing and Cost Advice
  • "Its pricing is a little on the high end. There are no costs in addition to the standard licensing fees. It is more expensive than other solutions, but their per-device model is very fair. Anything other than the networking gear is monitored by Auvik at no charge."
  • "The value is there. It's not that expensive per device and it's licensed per device. Unlike some of the other tools that I use, it's not real expensive. It's a good value for the price."
  • "It's great for small businesses, but when you start reviewing the pricing model, depending on how many devices, and what sub-devices you decide to pull in, it can get tricky as far as the pricing goes."
  • "As an individual IP company, Auvik is a little bit pricey. It is a little expensive, but as an MSP owner, I have a small side business. So, I'm an Auvik customer in that sense too. In that, I think it's reasonable to pay $10 to $15 a device or less depending on the endpoint. For the amount of capability that it has, it is very reasonably priced."
  • "Its pricing is very reasonable. We had looked at other solutions where you pay based on the amount of traffic that was filtered through and analyzed. With Auvik, we pay by a billable device. We're not paying based on every single device we have. For one of the locations I have, one network element would likely be a billable device. So, every billable device has a network element, but not every network element is a billable device. If I have a location that has 50 network elements, then maybe 30 of them are billable devices. PCs, VoIP phones, and access points are monitored at no charge."
  • "The cost for all the devices that we were billed at in my last job was about $2500 annually. It wasn't much. It has the most reasonable pricing as compared to any product out there. I can't complain. It is amazing. It allows me to bundle inside the package what I charge customers per user per month. I don't charge them per device anymore. That's not how we do things in the industry. It is per user per month. The way Auvik is charging us allows me to do it. For example, if they charge $250 for a certain number of seats, I'm just going to write the costs onto per user per month. I have a few leftover licenses to use, which allows me to go out and make some more sales and give some freebies at some shows. So, it makes me very flexible. I am very happy with it. It is billed by network devices. You could choose which billable device you want. What is really nice is that if you don't want one switch to be billable and the other one to be billable, you can do that. You just won't have the features that the billable switch has, which isn't horrible. Sometimes, you don't need that. What I'm really happy about is that Auvik doesn't force things on you and doesn't say, "You have to have all of this," and that's a great business model."
  • "We have licenses per year. It is on a network device, so we pay for switches and firewalls. Everything else is included, e.g., computers, access points, and printers."
  • "Their licensing model is basically per managed device. You pay X amount per managed device, and managed devices are limited to switches, routers, firewalls, and wireless LAN controllers. So, the only things that we pay for are our switches, routers, firewalls, and wireless LAN controllers, but there are orders of magnitude more devices that Auvik manages that we don't pay for. It also manages servers, workstations, and phones. Auvik will gather KPIs from anything that is connected to the network if it can be managed via a standard like SNMP or WMI. There are no costs in addition to the standard licensing fees."
  • More Auvik Pricing and Cost Advice →

  • "You pay it for a year and you'll have full access to the entire platform, not only for monitoring and alerting, you will have access to the entire platform, and whatever technology they develop will be made available to you."
  • "There is an annual licensing fee to use OpsRamp."
  • "I don't have any idea about the licensing cost for OpsRamp, but I just know that its pricing is based on the resource count for each tenant."
  • More OpsRamp Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Shadow IT monitoring is huge for us since so many of our customers are highly regulated.
    Top Answer:We feel that the solution is incredibly affordable and fits well into our portfolio of tools. Setup is very easy and has been easy for us to automate.
    Top Answer:Integrating some LLM/AI capabilities into the product that would enable us to use natural language to query the tool and get sensible answers back would be great. Being able to integrate that with… more »
    Top Answer:Predictive analysis is a valued feature.
    Top Answer:I'm not involved with the licensing but I believe that this is an affordable solution.
    Top Answer:This is an emerging tool and they have tried to consolidate everything not always with success. Automation, for example, needs to be improved to simplify the use of libraries for a gen operator… more »
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    Learn More

    Auvik is cloud-based software that simplifies and automates network monitoring and management to give you complete network visibility and control.

    Try Auvik for free, no credit card required. Start trial now >

    Designed to deploy in minutes, you’ll resolve problems faster than ever with real-time network mapping and inventory, powerful troubleshooting features, deep network traffic insights, automated config backups and restore, and more. 

    OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.

    OpsRamp Features

    OpsRamp has many valuable key features. Some of the most useful ones include:

    • Modern infrastructure monitoring: OpsRamp provides end-to-end visibility across applications, data centers, public clouds, point tools, and more.
    • Intelligent incident management: With this OpsRamp feature, you gain better problem identification, impact analysis, and first response for incidents with a streamlined process. This leads to proactive resolution and automated remediation that natively integrates with your ITSM tools.
    • Modern IT operations management: OpsRamp can help you consolidate your multiple point tools with its modern, SaaS-based IT operations platform. The solution can combine artificial intelligence, hybrid infrastructure monitoring, incident remediation, and service and topology mapping, so it can easily evolve with your organization
    • Service-centric AIOps: OpsRamp gives you the ability to examine your incidents, establish a tight feedback loop between your different teams, and reduce alert floods. Additionally, the solution enables your organization to deliver quick resolutions by using OpsQ, its artificial intelligence-powered event management engine.
    • Cloud migration: OpsRamp is a true multi-tenant, multi-tier SaaS platform that helps you move more applications and workloads to the cloud faster.
    • Curated dashboards: By using OpsRamp, IT teams can build curated dashboards using PromQL queries. A central dashboard repository can also be created if needed, and dashboards can be reused for shared IT services as necessary.
    • Topology maps: With OpsRamp’s service-aware topology maps, you are able to keep track of your entire hybrid IT infrastructure, enabling you to troubleshoot issues by using real-time dependencies for hybrid services.

    OpsRamp Benefits

    There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:

    • Autodiscovery: OpsRamp auto-discovers multi-cloud and on-premises infrastructure across your IT environment and maps it to your IT services.
    • Multi-cloud telemetry and real-time events: The solution captures multi-cloud telemetry and real-time events as they occur so that your organization is able to make data-driven decisions by using the right performance and consumption insights.
    • Take action faster: OpsQ, the solution’s AIOps event management engine, drives faster incident resolution and helps reduce MTTD/MTTR of business-critical services.
    • Improved efficiency: OpsRamp helps deliver IT operations as a service. With the platform, you can automate workloads, manage multi-cloud costs, and see your IT operations become more efficient.
    • Flexible integrations: With OpsRamp, you do not have to get rid of your existing tools. The OpsRamp platform can consolidate them all into one contextual view using the metrics that matter most.
    • Monitoring integration support: OpsRamp delivers monitoring integration support for more than 150 cloud services across the leading three cloud providers: Amazon Web Services, Microsoft Azure, and Google Cloud.
    Learn more about Auvik
    Learn more about OpsRamp
    Sample Customers
    Information Not Available
    Epsilon, CloudBrix, GreenPages, NIIT Technologies
    Top Industries
    Computer Software Company40%
    Manufacturing Company9%
    Energy/Utilities Company5%
    Financial Services Firm4%
    Computer Software Company24%
    Comms Service Provider8%
    Financial Services Firm8%
    Computer Software Company23%
    Manufacturing Company10%
    Financial Services Firm9%
    Insurance Company8%
    Company Size
    Small Business74%
    Midsize Enterprise16%
    Large Enterprise10%
    Small Business25%
    Midsize Enterprise8%
    Large Enterprise66%
    Midsize Enterprise29%
    Large Enterprise71%
    Small Business27%
    Midsize Enterprise14%
    Large Enterprise59%
    Buyer's Guide
    Auvik vs. OpsRamp
    May 2023
    Find out what your peers are saying about Auvik vs. OpsRamp and other solutions. Updated: May 2023.
    708,544 professionals have used our research since 2012.

    Auvik is ranked 3rd in IT Infrastructure Monitoring with 107 reviews while OpsRamp is ranked 22nd in IT Infrastructure Monitoring with 8 reviews. Auvik is rated 8.8, while OpsRamp is rated 8.2. The top reviewer of Auvik writes "Incredibly easy to use, cuts our resolution time, and automatically takes care of configuration management and backups". On the other hand, the top reviewer of OpsRamp writes "User-friendly, mature, efficient, and reasonably priced". Auvik is most compared with PRTG Network Monitor, Meraki Dashboard, LogicMonitor, SolarWinds NPM and SolarWinds Network Device Monitor, whereas OpsRamp is most compared with Datadog, ServiceNow IT Operations Management, LogicMonitor and SolarWinds NPM. See our Auvik vs. OpsRamp report.

    See our list of best IT Infrastructure Monitoring vendors.

    We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.