ServiceNow IT Operations Management and Auvik Network Management both compete in the IT management category. ServiceNow appears to have the upper hand due to its broad IT process management capabilities, despite challenges in pricing and deployment efficiency.
Features: ServiceNow IT Operations Management offers automation and integration capabilities with features like service mapping, discovery, and orchestration, allowing comprehensive IT process management from a single platform. Auvik Network Management provides network discovery and monitoring with real-time visibility into network topology and strong alerting mechanisms, focusing on network-specific management tools.
Room for Improvement: ServiceNow users seek better pricing models, more pre-built integrations, and improved discovery features, along with simplified deployment and enhanced AI capabilities. Auvik users request better reporting features, enhanced device discovery, and improved integration with other IT tools, along with more customizable alerts and enhanced network map functionality.
Ease of Deployment and Customer Service: ServiceNow is deployable across hybrid, public, and private clouds, with mixed reviews on customer support efficiency, varying by region and issue. Auvik supports cloud deployment, notably in public clouds, with positive feedback on fast and efficient customer support, although its pricing based on device count can complicate planning.
Pricing and ROI: ServiceNow, potentially costing up to $250,000 monthly for extensive use, is seen as expensive but offers a good ROI due to its comprehensive services. Auvik charges per network device, which can be costlier in larger networks, but its pricing is generally deemed fair, with users noting good value in its features. Both solutions are considered investments that improve efficiencies in IT environment management.
Auvik Network Management has definitely helped reduce business disruptions related to network issues.
Auvik Network Management saves me 40% to 50% of our time.
If the network goes down, Auvik Network Management (ANM) opens a ticket, and then we begin working on it.
It reduced staffing needs from four full-time staff to fewer due to automation.
They were knowledgeable and responded quickly with accurate and useful information.
They introduced the product to us and explained how to deal with it.
I would give Auvik Network Management support a ten out of ten.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
The platform scales well and supports our organizational needs.
It was capable of handling all those clients perfectly.
We keep adding sites into Auvik Network Management, and it doesn't seem to affect performance or anything on our end.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
A lot of platforms, especially when it comes to CRMs, CMSs, and ERPs, are still built on PHP and MySQL, which I feel is archaic now and slow to query.
In terms of stability, I would rate Auvik Network Management as a ten out of ten, as it does not experience jitter or other major issues.
Auvik's automated reporting system also details interferences or any lagging other than outside interference from electrical sources.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
We were unable to integrate Auvik with a geographical map, which limited our ability to track issues to specific buildings on campus.
Enhancements in API functionality and wider tool support for integration with PSA or RMM tools.
Auvik does a good job of nesting those devices. For example, a bunch of different servers will all be nested in one icon on the map, and when opened up, all those multiple servers can be seen.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
ServiceNow IT Operations Management is not very affordable for SMB customers.
Auvik is pricey, and we were paying a lot for it, especially when compared to SolarWinds.
The pricing for Auvik Network Management (ANM) is great; it is comparable to other solutions, and for what it does, it actually provides more value for the money than some of the other major competitors.
Auvik Network Management (ANM) pricing or licensing is about 2,500 per year for approximately 4,000 endpoints, which is quite reasonable.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
Auvik Core's ease of use also enhanced troubleshooting speed and efficiency.
Its proactive monitoring and simplified troubleshooting have significantly impacted our efficiency in handling network management tasks.
We can go to different places and monitor, check, configure, and analyze traffic.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
Product | Market Share (%) |
---|---|
Auvik Network Management (ANM) | 0.8% |
ServiceNow IT Operations Management | 2.1% |
Other | 97.1% |
Company Size | Count |
---|---|
Small Business | 140 |
Midsize Enterprise | 31 |
Large Enterprise | 21 |
Company Size | Count |
---|---|
Small Business | 12 |
Midsize Enterprise | 5 |
Large Enterprise | 26 |
Auvik Network Management provides comprehensive network monitoring with competitive pricing, offering advanced features and free management of non-critical devices.
Auvik Network Management is known for its intuitive interface and real-time network visibility. Users benefit from features like automated network discovery, mapping, alerting, and TrafficInsights for cost-effective bandwidth monitoring. Its integration with ConnectWise and ticketing systems enhances device inventory updates, SNMP monitoring, and network troubleshooting. However, improvements are needed in reporting, integration capabilities, network map accuracy, customization, and alert configuration. Users suggest expanding device support and improving navigation and monitoring features.
What are Auvik's most important features?Auvik Network Management is widely used by managed service providers and enterprises for network monitoring across industries. It enables efficient management of firewalls, switches, routers, and ensures connectivity over multiple locations. This solution aids in identifying issues, automating backups, and facilitating remote access, offering critical insights on network traffic and device performance. Companies leverage its features to enhance network management and performance.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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