We performed a comparison between Auvik Network Management (ANM) and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's very intuitive. It does a good job of showing you individual nodes on the network and their relative positions to one another, with pertinent details on each node, all in one location."
"Being able to see things like the hardware lifecycle, if our equipment is up to date, if connections are broken, or whether there are physical line breaks, is helpful. We're able to determine connectivity issues. We can monitor pretty much anything that is network-related."
"The alerting is fantastic; if something goes offline, we're notified right away. It gives us a lot of peace of mind knowing the solution will alert us to issues automatically 24/7."
"Auvik's auto-detection feature is something I haven't seen in other monitoring systems. We can keep track of our internal device tables to map the devices on the network. The diagram saves us a lot of time. Usually, our new customers don't provide much information about their networks, so we need to spend a lot of time logging into every single device, going into the CDP and LLDP, making nodes, building diagrams, and adding more information. Auvik does it instantaneously."
"The most valuable features are the syslog tool and the nearly invaluable network map."
"Auvik makes it super simple to have sub-tenants and you can then view high-level details from the "parent" tenant, which is our MSP interface, while also diving deep into the client-side and having full access there for assigning client-level permissions."
"Auvik's cloud SaaS model saves money because we don't need to maintain devices or pay for overhead on our end."
"Auvik is phenomenal at network monitoring as well as for other functionalities such as remote access or backups. A really cool feature that it has is that it takes a backup of all of the configurations automatically. Auvik periodically, most probably on a daily basis, logs into all the switches and firewalls that you have on-site to see if there is a change, and when there is a change, it does a new backup of the device. It logs changes for you. If you start experiencing some issues, you can go back to those logs to say, "Oh, there is a change made last week, Thursday," and with Auvik, you can just roll back to that snapshot nicely and quickly."
"The solution is very capable and user friendly."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The way this solution has helped us is that it improved our communication."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"You can improve integrations of the operation with the solution."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"Has service mapping, impact management, metric intelligence and health of analytics."
"We had some issues with the licensing. You need to pay for premium to use NetFlow, and we had a problem with them counting the same device multiple times for licensing purposes. It was a little frustrating because the Auvik database in the background didn't see it as a single device even though it came from the same critical hardware and only had one serial number. However, it was in different groups, so it was counted two or three times. It took a while to work with the accounting team to get that sorted."
"When it comes to monitoring, Auvik provides a single integrated platform, but I feel it could do more things. If it could facilitate device upgrades, that would be great."
"I would like a Power BI-style dashboard that you could show to a non-technical person with metrics like the number of devices accessing wireless, the amount of internet, total issues resolved each month, etc."
"For the most part, it's great for visualizing the network mapping/topology for our organization. However, when complex VLAN networks are involved, sometimes, the picture can get a little cloudy. It would definitely be nice if there was some way of choosing a VLAN to view or something like that. They should definitely improve the handling of multiple networks and VLANs."
"The actual adding of networks, systems, and everything like that is fairly easy, but the problem that I have is getting the metrics out. Specifically, if you go to the Auvik webpage, sign in, and go through the alerts and everything else, they don't offer any plasma display with a red light, green light, or stop light indicating this device is in an error state, down, etc. To get around this, we have to use their API. I had to code an entire interface to work around that lack of information."
"Sometimes it's a little bit slow to load, but I can't think of anything else that could be improved."
"We're having difficulties with Auvik's regular maintenance windows. They do the maintenance on the cloud side, which affects the on-prem collectors that gather the logs from the different network assets."
"The search could be slightly more intelligent. If I type in "Dell" and put an extra "L," Auvik doesn't give a suggestion, "Did you mean 'Dell?'" I have to fix that."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The pricing is high."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"Service mapping is pretty limited."
"There is room for improvement in the stability of ServiceNow."
"The setup and deployment could be simplified, and the pricing could improve."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
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Auvik Network Management (ANM) is ranked 3rd in IT Infrastructure Monitoring with 133 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. Auvik Network Management (ANM) is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Auvik Network Management (ANM) is most compared with PRTG Network Monitor, LogicMonitor, SolarWinds NPM, Meraki Dashboard and Zabbix, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Auvik Network Management (ANM) vs. ServiceNow IT Operations Management report.
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