Executive SummaryUpdated on Oct 9, 2024
ServiceNow IT Operations Management and Auvik Network Management both compete in the IT management category. ServiceNow appears to have the upper hand due to its broad IT process management capabilities, despite challenges in pricing and deployment efficiency.
Features: ServiceNow IT Operations Management offers automation and integration capabilities with features like service mapping, discovery, and orchestration, allowing comprehensive IT process management from a single platform. Auvik Network Management provides network discovery and monitoring with real-time visibility into network topology and strong alerting mechanisms, focusing on network-specific management tools.
Room for Improvement: ServiceNow users seek better pricing models, more pre-built integrations, and improved discovery features, along with simplified deployment and enhanced AI capabilities. Auvik users request better reporting features, enhanced device discovery, and improved integration with other IT tools, along with more customizable alerts and enhanced network map functionality.
Ease of Deployment and Customer Service: ServiceNow is deployable across hybrid, public, and private clouds, with mixed reviews on customer support efficiency, varying by region and issue. Auvik supports cloud deployment, notably in public clouds, with positive feedback on fast and efficient customer support, although its pricing based on device count can complicate planning.
Pricing and ROI: ServiceNow, potentially costing up to $250,000 monthly for extensive use, is seen as expensive but offers a good ROI due to its comprehensive services. Auvik charges per network device, which can be costlier in larger networks, but its pricing is generally deemed fair, with users noting good value in its features. Both solutions are considered investments that improve efficiencies in IT environment management.
