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Auvik Network Management (ANM) vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
Auvik Network Management improves efficiency by automating tasks, enhancing visibility, and reducing troubleshooting time, offsetting licensing costs.
Sentiment score
7.4
ServiceNow IT Operations Management delivers ROI with enhanced efficiency, visibility, reduced staffing needs, but initial returns may vary.
Auvik Network Management has definitely helped reduce business disruptions related to network issues.
Auvik Network Management saves me 40% to 50% of our time.
If the network goes down, Auvik Network Management (ANM) opens a ticket, and then we begin working on it.
It reduced staffing needs from four full-time staff to fewer due to automation.
 

Customer Service

Sentiment score
7.9
Auvik Network Management is praised for responsive customer service, but some users note occasional slow escalation and limited weekend support.
Sentiment score
6.4
ServiceNow IT Operations Management support is knowledgeable but inconsistent, with quick responses for some and delays for others.
They were knowledgeable and responded quickly with accurate and useful information.
They introduced the product to us and explained how to deal with it.
I would give Auvik Network Management support a ten out of ten.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
 

Scalability Issues

Sentiment score
8.0
Auvik Network Management offers scalable, flexible cloud-based solutions for diverse network sizes, ideal for managed service providers and businesses.
Sentiment score
7.6
ServiceNow IT Operations Management is scalable, integrates easily, ideal for large enterprises, but incurs substantial licensing costs.
The platform scales well and supports our organizational needs.
It was capable of handling all those clients perfectly.
We keep adding sites into Auvik Network Management, and it doesn't seem to affect performance or anything on our end.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
 

Stability Issues

Sentiment score
8.0
Auvik Network Management is stable with minimal downtime, good communication, and rated 8-10 for reliability despite occasional issues.
Sentiment score
7.8
ServiceNow IT Operations Management is reliable and efficient, praised for stability but minor performance issues occur with complex setups.
A lot of platforms, especially when it comes to CRMs, CMSs, and ERPs, are still built on PHP and MySQL, which I feel is archaic now and slow to query.
In terms of stability, I would rate Auvik Network Management as a ten out of ten, as it does not experience jitter or other major issues.
Auvik's automated reporting system also details interferences or any lagging other than outside interference from electrical sources.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
 

Room For Improvement

Auvik faces challenges in reporting, integration, customization, and usability, with calls for better flexibility, accuracy, and performance.
ServiceNow IT Operations Management needs improvement in affordability, integration, AI capabilities, user interface, automation, customization, and simplicity.
We were unable to integrate Auvik with a geographical map, which limited our ability to track issues to specific buildings on campus.
Enhancements in API functionality and wider tool support for integration with PSA or RMM tools.
Auvik does a good job of nesting those devices. For example, a bunch of different servers will all be nested in one icon on the map, and when opened up, all those multiple servers can be seen.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
There is room for improvement in service mapping within ServiceNow ITOM.
 

Setup Cost

Auvik Network Management provides device-based pricing, offering extensive monitoring value though potentially costly for larger enterprises.
ServiceNow IT Operations Management is costly but valued for its benefits, offering customizable and negotiable pricing models.
Auvik is pricey, and we were paying a lot for it, especially when compared to SolarWinds.
The pricing for Auvik Network Management (ANM) is great; it is comparable to other solutions, and for what it does, it actually provides more value for the money than some of the other major competitors.
The pricing was a little bit higher.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
 

Valuable Features

Auvik Network Management offers intuitive monitoring, real-time alerts, and integration features, optimizing network management with cost-effective scalability.
ServiceNow IT Operations Management streamlines operations with Discovery, Service Mapping, and strong CMDB integration for efficient asset management.
Auvik Core's ease of use also enhanced troubleshooting speed and efficiency.
Its proactive monitoring and simplified troubleshooting have significantly impacted our efficiency in handling network management tasks.
We can go to different places and monitor, check, configure, and analyze traffic.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
 

Categories and Ranking

Auvik Network Management (ANM)
Ranking in IT Infrastructure Monitoring
3rd
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
196
Ranking in other categories
Network Monitoring Software (2nd), Network Troubleshooting (1st), Cloud Monitoring Software (4th), Network Traffic Analysis (NTA) (2nd)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
8th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), Cloud Management (10th), AIOps (2nd)
 

Mindshare comparison

As of June 2025, in the IT Infrastructure Monitoring category, the mindshare of Auvik Network Management (ANM) is 0.7%, down from 0.7% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.2%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

HardeepSingh2 - PeerSpot reviewer
Centralized dashboard and real-time picture of the network improve efficiency
We have integrated Auvik Network Management with PRTG and our ServiceNow ticketing tool through API. It automatically creates notifications and sends them to Teams and our ticketing tool. It saves a lot of time. It saved 40% to 50% of our time. Auvik Network Management's network map, together with the dashboard, gives me a real-time picture of my network. It allows me to see the inventory under all sites and devices. My company has 55 sites. Whenever I want to go to a site, I can navigate the network path, and it provides me with the topology directly from source to destination. It shows all events, such as downtime or critical warnings, in an easy-to-use manner. It provides information about device interfaces, device bandwidth, latency, etc. I just need to click to view more detailed information. I have never found a scenario where Auvik Network Management did not allow me to find my site or any device. I can use global search to find my device or site and get the information easily. However, proper configuration within Auvik is critical for accurate reporting, covering all interfaces and their utilization. Using the automated documentation capabilities of Auvik Network Management is very easy. Over the last year, I have been continuously exploring this, finding that the API integration with our other platforms is straightforward, as it just requires configuration on both ends for proper communication. I didn't find any issue so far. It has been awesome. The network map dashboard of Auvik Network Management gives me full visibility into my network, making it easy to troubleshoot issues with inbuilt tools such as traceroute, ping, and SNMP. It helps diagnose problems quickly without having to type commands manually. Real-time performance insights from Auvik Network Management are very critical for my organization as we currently manage 55 sites with over 2,000 devices, and we need to keep track of numerous services such as Active Directory, DNS, and many protocols, so Auvik is essential as it consolidates everything on one dashboard. Auvik Network Management has decreased our mean time to resolution by 40% to 50%. It allows us to see traffic flow in real time without needing to guess. I can just log into the Auvik dashboard and quickly get results. Auvik Network Management helps my organization troubleshoot network issues proactively by providing alerts and monitoring. Instead of waiting for user feedback, we receive alerts on issues such as high latency or device failures directly on the dashboard. The impact of Auvik Network Management on reducing business disruptions related to network issues is significant. It reduces our downtime, improves security, and simplifies complex tasks into straightforward ones, making it the best tool for managing our complex network. We have configured multiple notification channels. We get alerts through email or integrated platforms such as Teams, which helps streamline communication. It makes it easy to collect information from various devices. We just need to configure the collector, IP addresses, and connections, and get approval from both ends. It creates a unique ID, and it can communicate with those devices.
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Comms Service Provider
10%
Manufacturing Company
8%
Financial Services Firm
8%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Auvik?
The most valuable feature for us in Auvik is the network topology.
What is your experience regarding pricing and costs for Auvik?
I only know the pricing for the first year of Auvik Network Management (ANM). After that, pricing is managed by my manager.
What needs improvement with Auvik?
The interface is good yet could be improved. There are many elements that could be changed in the interface itself. There should be some sort of chart or alerting within the dashboard. In the overv...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Information Not Available
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Auvik Network Management (ANM) vs. ServiceNow IT Operations Management and other solutions. Updated: June 2025.
857,162 professionals have used our research since 2012.