We performed a comparison between Automation Anywhere (AA), Blue Prism, and Pega Robotic Process Automation based on real PeerSpot user reviews.
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
"Automation Anywhere has significantly improved our organization's efficiency. Across various processes, we have achieved a 90% time savings for each use case, making our workflow much more streamlined and productive."
"The product is easy to use. It is a good tool for developers and business users."
"Improved Efficiency : Post RPA services, the efficiency and accuracy of the processes have increased tremendously and now the employees can focus more on important research and analysis work."
"The most valuable feature is the Excel operations because the most repetitive task which we used to do was Excel operations. Automation Anywhere has the Excel commands feature where we can run Excel Macros, which is very valuable. It's saving so much time for us."
"The most valuable feature of Automation Anywhere is the unattended mode bots, because we don't need to go and look at what they're doing. They just go by themselves."
"The Automation Anywhere University is a good tool. It goes topic-by-topic with real-time examples."
"We get a significant ROI even though the licensing cost is higher than average. The gains we realize from the initial development make up for it. In the last three years, I estimate we have saved around 2,200 hours of labor. To date, we've saved almost $6 million."
"Our experience with technical support at Automation Anywhere has been great. They have been very helpful, especially during the PoC, processes which are sort of early on in their sales cycle, or when we were just starting with Automation Anywhere a couple of years ago. We got great support for getting it onboarded in-house and getting our team up to speed. So, we have found it to be a great partnership."
"Blue Prism supports the multi-bot architecture, which is really good. It is also really good at OCR. Blue Prism is integrated with Abbey OCR, and it provides at least 90% right information on period documents. This is something that is really good in Blue Prism. Blue Prism can deal with huge amounts of data. We can track each and every record, and then we can see the data. If you don't have much coding experience, it makes it easy to build automations and deploy them. It is also easy to learn and easy to work with. It has a lot of features, which makes it reliable for any sort of automation."
"Blue Prism currently supports SQL Servers and structured data."
"Its ability to talk to different systems that we have is a valuable feature. We use Pega, which is like a credit card processing system. We also use a Debit Process Manager, which is like the Visa debit application. In the bank, we have credit card and debit card sections, and we need to kind of investigate some of the transactions when customers are complaining about the charges. Blue Prism can log in to a different system to perform the exact actions that the agents are doing. This feature has been very helpful. Its ability to engage with external systems and websites is also very valuable. Each of our RPA projects could go across different systems. We have an in-house banking system. We also use the Visa network, and we have to go to different sites to do a lot of data scraping to ensure the data in our system matches the data in the Visa systems, and we just deal with some of the charges."
"Blue Prism is highly scalable and reliable."
"The use cases range from document ingestion, process enablement, and data management, including financial records cleanup."
"It is a stable solution."
"The ease of use is really good because a lot of business people, who have some idea about logic and who can think in logic, can configure things, because there is no coding."
"The most valuable feature of Blue Prism is the control and development of the processes from one location."
"Its stability has been good."
"Pega is also broadening its landscape by building on top of PRPC (CRM, EPC, etc.), and with a cloud offering available, it is a genuine contender to compete with Salesforce."
"We have a very large operational team and we are able to avoid mistakes and ensure accuracy and speed using Pega."
"It is a scalable solution."
"Pega Robotic Process Automation's most valuable feature is that it is robust. Additionally, they have plenty of online documents that are good and Pega Academy is helpful, they are doing a great job. They give training on practical use cases. They take domain use cases, and they are great."
"They are leaders in the same industry."
"Using the tool actually ends up teaching you about making workflows more efficient."
"The low-code/no-code development aspect of the solution is great."
"Extracting customer addresses from Google that are not in a standard URL format is a challenge for Automation Anywhere."
"Version 11 is a bit heavy. At times, it takes a toll on the computing resources. It consumes a lot for computing power. We have seen multiple instances where computers or the client has crashed because of this particular problem. Automation Anywhere can improve this a lot."
"In A2019 it does not display the exact running status, but rather it displays the previous one."
"They need to make the solution more robust."
"Looking at the POC's requirements and use cases, our customers are asking us for the OCRing of handwritten documents."
"We have had some quirkiness happen when integrating the Automation Anywhere with other solutions, such as weird Excel issues or temperamental legacy system issues."
"There should be more available Data Analytics and more AI Front and Deep Learn concepts."
"The Help menu/description can be provided while hovering over actions so that it can help us better to know them."
"Our primary challenge at present is that we are finding it difficult to get additional business insights into existing processes so that we can identify where we need to improve."
"The control room is still the desktop version, which restricts access. You can't really access it from anywhere."
"We had a lot of challenges managing authentication and reusing or using external authentication providers."
"I would like to see bespoke dashboards allow the front-end to display what is required."
"I have been speaking directly with Blue Prism's engagement manager about making the solution more web-based. It's not quite there yet. Currently, the latest version is still under the beta version, so, as a customer, we don't have access to it. They are making it much more web-based, but for now, everything you have to log into requires an enterprise server — It's still more client-based than web-based."
"The assisted automation functionality needs improvement."
"Blue Prism is lagging in terms of artificial intelligence. There is no artificial intelligence in version 4 or 5, which most people are still using as far as I'm aware. To be fair, they do have AI in version 6. Still, it's lagging terribly. Blue Prism is the inventor of the name of the term "RPA," and it's disappointing to see they are sitting around... Cognitive learning, for example, where it can actually follow your movements on the screen, is not there in Blue Prism."
"The solution is not user-friendly. It has a very high learning curve."
"Pega Robotic Process Automation can improve the OGR area. You don't have a feature to read documents in computer voices."
"They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed."
"It's difficult not knowing when alerts will arrive."
"Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively."
"The new players such as UiPath and ABBYY are moving very quickly, but Pega is not. I'd definitely like to see Pega doing a few more interesting things on the AI or machine learning front so that we can use the platform for multiple things."
"The development experience needs to be improved."
"It is still a niche skill and resources are scarce in the market unless big IT companies are involved."
"You cannot use a two-dimensional array to read the data."
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