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AudioCodes Mediant Cloud SBC vs Avaya Aura [EOL] comparison

Why PeerSpot?
AudioCodes and Avaya are both solutions in the Session Border Controllers (SBC) category. Additionally, 100% of AudioCodes users are willing to recommend the solution, compared to 100% of Avaya users who would recommend it.
AudioCodes Mediant Cloud SBC
Read 14 AudioCodes Mediant Cloud SBC reviews
  • 1,244 Views
  • 1,244 Comparison Views
100% willing to recommend
Avaya Aura [EOL]
Read 2 Avaya Aura [EOL] reviews
    100% willing to recommend
     

    Comparison Buyer's Guide

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    Executive Summary
    We performed a comparison between AudioCodes Mediant Cloud SBC and Avaya Aura [EOL] based on real PeerSpot user reviews.

    Find out what your peers are saying about AudioCodes, Cisco, Oracle and others in Session Border Controllers (SBC).

    DOWNLOAD THE COMPLETE REPORT
    To learn more, read our detailed AudioCodes Mediant Cloud SBC vs. Oracle Enterprise Session Border Controller Report (Updated: November 2026).
    Buyer's Guide
    AudioCodes Mediant Cloud SBC vs. Oracle Enterprise Session Border Controller
    November 2026
    Download the complete report
    Helped 920,769 peers since 2012

    Review summaries and opinions

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Categories and Ranking

    AudioCodes Mediant Cloud SBC
    Average Rating
    9.0
    Number of Reviews
    14
    Ranking in other categories
    Session Border Controllers (SBC) (1st)
    Avaya Aura [EOL]
    Average Rating
    10.0
    Number of Reviews
    2
    Ranking in other categories
    No ranking in other categories
     

    Featured Reviews

    Adriel Silva Camargos - PeerSpot reviewer
    Adriel Silva Camargos
    Analista de Telefonia at Nwi Telecom
    Remote telephony has transformed daily operations and secures complex voice networks for agencies
    In my opinion, AudioCodes Mediant Cloud SBC could be improved with more security features and VPN capabilities when you think of a SaaS machine, Software as a Service in the cloud. If AudioCodes Mediant Cloud SBC had the possibility of having that within the system, a more mature security module, it would minimize the need to keep creating that in Amazon Elastic, in DigitalOcean, in Contabo, whichever platform, in Azure, or wherever you place your machine. If it matures more, that would be very interesting.I would like to reinforce that this security is different from cloud infrastructure compared to on-premises, on site at the client. When we are using an on-site AudioCodes Mediant Cloud SBC, we are only exposing one IP on the internet, opening a port, from a machine that is in the cloud. It is completely exposed, with the firewall issue. My comments and advice about AudioCodes Mediant Cloud SBC include adding VPN and connected networks. The cloud infrastructure is a different paradigm, so it requires more care in cloud architecture. If AudioCodes Mediant Cloud SBC itself provides this security aspect with an increasingly robust firewall, it reduces this external work of managing the security infrastructure.
    Read full review
    DH
    David Hammel
    Owner at TSV
    Can enable any organization to become agile and dynamic in unified communications
    We are an Avaya Platinum Business Partner The Avaya Aura platform will enable ANY organization to become agile and dynamic in unified communications. The most valuable features of this solution are its flexibility, scalability and most of all the stability. This solution needs to be made more…
    Read full review

    Quotes from Members

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Pros

    "AudioCodes Mediant Cloud SBC has positively impacted my organization in many ways, because once we configure things and start working, we rarely see call issues or server issues happening and from a hardware or resource perspective it is really nice and does not bother my day-to-day operational life much, which I feel is really good."
    "AudioCodes Mediant Cloud SBC is very flexible for handling calls and manipulating calls, and it is very good for doing internal manipulations and routings, both of SIP headers and of delivering calls to special destinations."
    "Interoperability has helped my organization significantly because I work with different kinds of customers using both analog phones and IP phones, meaning Teams-compatible hard phones."
    "AudioCodes Mediant Cloud SBC has positively impacted my organization by being cost-effective compared to other vendors in the market, it is easy to set up, not complex, and the troubleshooting is straightforward as long as I have knowledge and experience with AudioCodes devices."
    "AudioCodes Mediant Cloud SBC has positively impacted my organization as it has become part of our product suite, and none of our solutions deploy without it, reflecting its crucial importance."
    "My advice to others considering AudioCodes Mediant Cloud SBC is that it is the best SBC available for voice environments, and I recommend AudioCodes Mediant Cloud SBC one hundred percent to other customers."
    "AudioCodes Mediant Cloud SBC had a positive impact on my organization in terms of flexibility, being able to place a VoIP proxy with an external IP to provide extension authentication via the internet in a secure, isolated way, directing that internally to the client's PBX, which generated flexibility for the company, security, and increased productivity, including during the COVID pandemic."
    "I would advise others looking into using AudioCodes Mediant Cloud SBC that it is a nice product with good troubleshooting capability, and it is easy to configure compared to other SBCs, such as Oracle or Genband."
    More AudioCodes Mediant Cloud SBC pros
    "The most valuable features of this solution are its flexibility, scalability and most of all the stability."
     

    Cons

    "Regarding AudioCodes Mediant Cloud SBC's AI capabilities, I feel that its reliability is not one hundred percent accurate, particularly in analyzing SIP issues and log-related problems."
    "Customer support from AudioCodes has been good since 2009, and while they have improved over time and align with top players such as Microsoft and Cisco, there is still room for improvement, particularly at the tier one level, despite a strong escalation process."
    "A single configuration page for all devices could be an improvement for AudioCodes Mediant Cloud SBC."
    "A point in the main use case that I believe could evolve and further facilitate my work is the replacement of modules."
    "AudioCodes Mediant Cloud SBC can be improved by adding more monitoring features on the interface itself."
    "My advice to others looking into using AudioCodes Mediant Cloud SBC is to skip this."
    "Support for AudioCodes Mediant Cloud SBC could be better in Brazil."
    "I rate AudioCodes customer support eight out of ten because while they offer considerable assistance, there is occasional lack of concrete information or confirmation, particularly regarding bugs or issues encountered."
    More AudioCodes Mediant Cloud SBC cons
    "This solution needs to be made more cloud-centric."
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    Top Industries

    By visitors reading reviews
    Comms Service Provider
    14%
    Financial Services Firm
    13%
    Manufacturing Company
    12%
    Computer Software Company
    9%
    No data available
     

    Company Size

    By reviewers
    Large Enterprise
    Midsize Enterprise
    Small Business
    By reviewers
    Company SizeCount
    Small Business7
    Large Enterprise8
    No data available
     

    Questions from the Community

    What is your experience regarding pricing and costs for AudioCodes Mediant Cloud SBC?
    For pricing, I am not on the sales team, but I know we manage licensing by purchasing it directly from AudioCodes Mediant Cloud SBC vendor and using an OVOC server to dynamically assign the license...
    See all answers
    What needs improvement with AudioCodes Mediant Cloud SBC?
    I think AudioCodes Mediant Cloud SBC could be improved because when I was logged in using the admin account and created another account on the SBC, deleting the admin account was allowed, which cou...
    See all answers
    What is your primary use case for AudioCodes Mediant Cloud SBC?
    My main use case for AudioCodes Mediant Cloud SBC is for Teams Direct Routing setup, providing the enterprise voice solution to customers to have the voice calling feature from Microsoft Teams to t...
    See all answers
    Ask a question
    Earn 20 points
     

    Comparisons

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    Compared 18% of the time
    Ribbon Session Border Controllers vs AudioCodes Mediant Cloud SBC Logo
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    Compared 17% of the time
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    Compared 16% of the time
    Dialogic Session Border Control vs AudioCodes Mediant Cloud SBC Logo
    Dialogic Session Border Control vs AudioCodes Mediant Cloud SBC
    Compared 10% of the time
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    Compared 39% of the time
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    Product Reports

    Buyer's Guide
    AudioCodes Mediant Cloud SBC
    October 2026
    AudioCodes Mediant Cloud SBC reportDownload AudioCodes Mediant Cloud SBC product report
    Buyer's Guide
    Contact Center Infrastructure
    October 2026
    Avaya Aura [EOL] reportDownload Avaya Aura [EOL] product report
     

    Also Known As

    E-SBC
    No data available
     

    Overview

    AudioCodes Mediant Cloud SBC is a Session Border Controller designed to streamline communication in cloud environments. It provides robust security, easy integration with existing systems, and support for multiple communication protocols.

    With the rise of cloud-based communications, companies need a reliable tool like AudioCodes Mediant Cloud SBC to manage voice services seamlessly. It ensures high availability and scalability while protecting calls from external threats. This tool integrates effortlessly with major unified communications platforms, facilitating a quick deployment. Network administrators find it advantageous due to its flexible deployment options and interoperability with SIP trunking services. AudioCodes Mediant Cloud SBC is a key resource for enterprises transitioning to cloud communications.

    What are the most important features of AudioCodes Mediant Cloud SBC?
    • Interoperability: Connects seamlessly with major UC platforms.
    • Scalability: Adapts to growing or changing communication needs.
    • Security: Provides encryption and protection against attacks.
    • High Availability: Ensures reliable communication channels.
    • Ease of Deployment: Streamlines installation for quick setup.
    What benefits or ROI should users evaluate?
    • Cost Efficiency: Reduces expenses associated with communication infrastructure.
    • Enhanced Security: Protects sensitive data during transmissions.
    • Improved Integration: Simplifies linking with existing systems.
    • Reliability: Minimizes downtime for consistent communication.

    Due to its adaptability, AudioCodes Mediant Cloud SBC is ideal for industries such as finance, healthcare, and education that require secure, reliable, and efficient communication solutions. In finance, it ensures transaction security. In healthcare, it supports secure patient communication. In education, it aids in seamless virtual learning environments.

    AudioCodes
    Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.
    Avaya
     

    Sample Customers

    EPK, American Axle & Manufacturing, Georgia Military College, POLYPLASTIC Group, Telmex, Telmex, Freudenberg, Allen Independent School District, ViewQwest
    San Jose Earthquakes, Landmark Bank, InterContinental Davos, Tata Technologies, Sun Life Financial, SR Technics, Gepin Contact, Hampshire County Council, Niagara College, BC Hydro
    See our list of best Session Border Controllers (SBC) vendors.

    We monitor all Session Border Controllers (SBC) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.