Atera vs OrbusInfinity comparison

Atera and Orbus Software are both solutions in the IT Service Management (ITSM) category. Atera is ranked #14 with an average rating of 9.0, while Orbus Software is ranked #37. Atera holds a 2.3% mindshare in ISM, compared to Orbus Software’s 0.5% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of Orbus Software users who would recommend it.

Atera

Read 15 Atera reviews

943 Views
69 Comparison Views

93% willing to recommend

OrbusInfinity

Read 2 OrbusInfinity reviews

169 Views
77 Comparison Views

100% willing to recommend

Atera

OrbusInfinity

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Executive SummaryUpdated on Nov 3, 2024

Atera and OrbusInfinity compete in IT management services. Data comparisons indicate Atera excels in pricing and support while OrbusInfinity is preferred for its robust features, justifying its cost for enhanced capabilities.

Features: Atera offers remote monitoring and management, an easy-to-use interface, and automation tools. OrbusInfinity provides extensive enterprise architecture tools and integrations for complex needs, making it suitable for companies requiring advanced analytical and architectural features.

Ease of Deployment and Customer Service: Atera has a cloud-based deployment with quick setup and responsive customer service, appealing to businesses seeking an efficient onboarding experience. OrbusInfinity, while having a longer deployment period due to complex system integrations, maintains strong support for enterprise clients. Atera focuses on efficiency, whereas OrbusInfinity offers tailored depth.

Pricing and ROI: Atera is a cost-effective solution with low initial setup expenses, attractive for budget-sensitive companies with quick ROI due to its transparent pricing model. OrbusInfinity requires a higher initial expenditure with potential substantial ROI, suitable for larger organizations seeking comprehensive, long-term IT solutions. Atera targets smaller entities, while OrbusInfinity is for those requiring extensive IT capabilities.

To learn more, read our detailed Atera vs. OrbusInfinity Report (Updated: June 2025).

Buyer's Guide

Atera vs. OrbusInfinity

June 2025

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Helped 858,038 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in IT Service Management (ITSM)

14th

Average Rating

9.2

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (4th), Patch Management (11th)

OrbusInfinity

Ranking in IT Service Management (ITSM)

37th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Enterprise Architecture Management (17th)

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of Atera is 2.3%, down from 2.6% compared to the previous year. The mindshare of OrbusInfinity is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

James Clowes

IT Manager at Dynamic Bradview Roofing

Having fewer hardware replacements saves us in annual costs

There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.

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Kenneth Igiri

Enterprise Architect at Ecobank Transnational Incorporated

Cost-effective, integrates with the Office tools, and allows us to articulate all entities across the enterprise on one platform

The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to the data in iServer, I should see those changes immediately reflected in the dashboards. They use Power BI, and it seems they've scheduled their refresh to be once a day, which is not that good for us. We've had some issues with the integration between Visio and iServer because sometimes the add-in that allows you to do that integration takes a lot of memory and then your Visio crashes. However, I've not experienced this issue for some time, so it was probably fixed in the recent version. Also, if I copy a large amount of data and I want to copy from one Visio file to another, I have had a case where it suddenly just closes Visio without saving. So, that integration could be more smooth. There should be ease of integration with other systems in our environment such as SysAid. I understand that there is an integration to ServiceNow, but we use SysAid. We need to be able to say that when there's an incident that impacts or requires a change in a particular component, ServiceNow or SysAid should be able to communicate to Orbus that this component is about to change. Similarly, when it comes to discovery or when a new architecture change has happened in the enterprise, we should be able to detect the change in the baseline Enterprise Architecture. There should be such advanced automation. The visibility of our models is limited to those to whom we have assigned licenses. I would've loved it if everyone in the organization could at least see the diagrams. The licensing should be there for those who need to make updates or changes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of this solution are automatic batch matching and unattended support access."

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."

"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

"I would say it's the number one tool for all ITMS."

"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."

"Atera's Remote Access feature has been invaluable for our monitoring needs. It allows us to use FlashOps in Azure to control equipment remotely and supervise real-time details like server and computer statuses for our clients. This access is crucial as it enables us to handle network issues and manage server administration efficiently. Regarding automation, Atera's tools have significantly boosted our service efficiency. They streamline tasks like installing tools and provide quick insights into critical issues with our servers. This saves us time and enhances our ability to deliver valuable services, especially for large-scale projects requiring precise and swift actions."

"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."

More Atera pros

"I like the integration with the Office tools such as Visio and Excel. The integration with Excel helped us to be able to upload data very easily. Integration with Visio helps us to be able to make changes once and have a centralized diagram. We don't have versions of the diagram. This integration with the Office tools is very useful."

"The most valuable features are mainly the reporting side of things and the dashboard."

Cons

"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"There is definitely room for improvement with its automation capabilities."

"There should be enhancements in network monitoring capabilities beyond just physical devices like computers and servers. It would be beneficial to include better tools for monitoring networking infrastructure such as routers. Additionally, while Atera excels in ticket management, I believe there's room for improvement in user authentication and security features, especially when accessing and managing remote equipment. These updates would contribute to a more robust and secure user experience overall. Atera should include a monitoring tool integrated with Azure or similar cloud platforms. It would be beneficial to have capabilities for monitoring network growth and automatically generating statistics based on system stability and performance metrics. This feature would help us better manage and optimize our equipment and network resources, especially for strategic customer planning and resource allocation."

"The solution is scalable. However, in the past, we did have some issues."

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."

"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."

More Atera cons

"We found a few issues with importing data and all the manipulation of data, especially when it came to the BI side of things because it utilized a particular template to be able to get certain reports. The user administrators could not manipulate it to get the right reports."

"The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to the data in iServer, I should see those changes immediately reflected in the dashboards. They use Power BI, and it seems they've scheduled their refresh to be once a day, which is not that good for us."

Pricing and Cost Advice

"Pricing is my favorite part of it. It was per user, not per client."

"As an internal IT, it's gold right there. It is money in the bank."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

More Atera pricing and cost advice

"The licensing is on a yearly basis. We currently work with a standard fee."

"It was very cost-effective as compared to the other ones we evaluated. We spent about $20,000 per annum for support and license together. There was also an implementation fee at the beginning. I would rate it a nine out of ten in terms of pricing."

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Top Industries

By visitors reading reviews

Computer Software Company

Educational Organization

Comms Service Provider

Retailer

Government

19%

Insurance Company

10%

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

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What needs improvement with Atera?

It should improve its processes.

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What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

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What do you like most about OrbusInfinity?

I like the integration with the Office tools such as Visio and Excel. The integration with Excel helped us to be able to upload data very easily. Integration with Visio helps us to be able to make ...

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What is your experience regarding pricing and costs for OrbusInfinity?

It was very cost-effective as compared to the other ones we evaluated. We spent about $20,000 per annum for support and license together. There was also an implementation fee at the beginning. I wo...

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What needs improvement with OrbusInfinity?

See all answers

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Compared 13% of the time

Sparx Systems Enterprise Architect vs OrbusInfinity

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Ardoq vs OrbusInfinity

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Product Reports

Buyer's Guide

Atera

June 2025

Download Atera product report

Buyer's Guide

Enterprise Architecture Management

June 2025

Download OrbusInfinity product report

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

OrbusInfinity helps transformation teams cut through the complexity of technology-driven change. Our dashboards and collaboration platform help you track, create and capture value for a better future.
With an intuitive interface, you can get the right info at the right time and make better, data-driven decisions.
Reduce redundant technology, identify cost drivers quickly and free up resources for innovation.
Full transparency and control enable stronger regulatory compliance leading to less risk and more certainty in your outcomes.

Orbus Software

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Information Not Available

Buyer's Guide

Atera vs. OrbusInfinity

June 2025

Free Report: Atera vs. OrbusInfinity

Find out what your peers are saying about Atera vs. OrbusInfinity and other solutions. Updated: June 2025.

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