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Atera vs IDERA Uptime Infrastructure Monitor comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atera
Ranking in Network Monitoring Software
39th
Ranking in IT Infrastructure Monitoring
37th
Average Rating
9.4
Reviews Sentiment
7.5
Number of Reviews
16
Ranking in other categories
Help Desk Software (11th), IT Service Management (ITSM) (10th), Remote Monitoring and Management (RMM) (5th), Patch Management (11th), AIOps (22nd), Agentic Automation (8th)
IDERA Uptime Infrastructure...
Ranking in Network Monitoring Software
86th
Ranking in IT Infrastructure Monitoring
72nd
Average Rating
8.0
Reviews Sentiment
7.7
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Network Monitoring Software category, the mindshare of Atera is 0.6%, up from 0.3% compared to the previous year. The mindshare of IDERA Uptime Infrastructure Monitor is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Atera0.6%
IDERA Uptime Infrastructure Monitor0.5%
Other98.9%
Network Monitoring Software
 

Featured Reviews

NC
IT Manager at Telstra
Remote monitoring has streamlined endpoint management and consistently reduced ticket resolution time
The best features Atera offers include the per-technician pricing, which is honestly one of the biggest things. Unlimited endpoints for a flat monthly fee per tech is a model that makes sense for us, since we are not paying more every time we add a new endpoint. The AI Copilot feature has been a nice addition that helps our techs summarize tickets and suggest fixes faster, which has cut our resolution times noticeably. The AI Copilot feature has specifically helped my team because the automation handles a lot of the routine work, such as patch deployments, maintenance tasks, and monitoring alerts. Atera has positively impacted my organization by transforming how our team operates day-to-day, and the pricing model is hard to beat. The outcomes or metrics showing how Atera has made a positive impact include the 30% reduction in ticket resolution time I mentioned earlier.
Nafiu Garba - PeerSpot reviewer
Special Assistant to the Governor ICT COO at a tech services company with 201-500 employees
It offers different licensing types that allow you to extend the services to clients; it lets you look into device performance and optimization and helps apply best practices
What I like best about IDERA Uptime Infrastructure Monitor is that it offers different licensing types. Hence, it allows my organization to extend the services to clients and not just use the solution within the organization. My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."
"The savings have been astronomical."
"One thing that I'm most impressed by with Atera is how much they listen to their community to focus on more integrations."
"Atera has positively impacted my organization by transforming how our team operates day-to-day, and the pricing model is hard to beat."
"Atera's automation capabilities are excellent because we can create new users and customers, and when a company wants to integrate us as IT consultants to their network, it can be very simple, such as installing to Active Directory or Azure."
"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."
"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."
"Atera has helped me to provide more accurate solutions based on a given problem."
"Customer Service: 5 stars! Excellent. Technical Support: 5 stars! Excellent."
"Easy to setup and begin monitoring."
"Now with the features given through up.time we have over 300 + monitors constantly checking every environment that we have and also checking databases for errors."
"My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices."
 

Cons

"I would like to see more mobile device management. iPad is a big one."
"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."
"Having more freedom to perform identity access management would be great — it's one of the things that are necessary for a lot of companies they secured."
"Reporting is probably the main frustration."
"Customization could be improved."
"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."
"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."
"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."
"Maintenance windows need to be streamlined."
"While you can restrict particular users to only see subsets of the reports, it isn't as easy as it could be."
"What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide customers with updates on functionalities, what comes next, what IDERA Uptime Infrastructure Monitor upgrades would be released, etc. I also want the sustainability of IDERA Uptime Infrastructure Monitor to improve."
 

Pricing and Cost Advice

"The price is reasonable for what we require."
"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."
"The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."
"Pricing is my favorite part of it. It was per user, not per client."
"Atera happened to have the best pricing model."
"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."
"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."
"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."
"I'm based in Nigeria, and the conversion rate affects the pricing for IDERA Uptime Infrastructure Monitor, but globally, pricing is reasonable. I'm rating pricing for the solution seven on a scale of one to ten."
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Top Industries

By visitors reading reviews
Construction Company
9%
Comms Service Provider
9%
Educational Organization
9%
Manufacturing Company
7%
Construction Company
23%
Comms Service Provider
20%
Financial Services Firm
11%
Computer Software Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Large Enterprise1
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...
What needs improvement with Atera?
Reporting is probably the main frustration. Some of the more advanced reports are locked behind higher pricing tiers, which feels restrictive. Atera can be improved in that the remote access can al...
What is your primary use case for Atera?
My main use case for Atera is remote monitoring and management across all our endpoints. We have devices spread across multiple sites, so having one platform where we can see everything, push patch...
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Also Known As

No data available
IDERA UIM, uptime software up.time
 

Overview

 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
TeleComputing; Manitoba Hydro; Blevins Inc.; City of Malmö
Find out what your peers are saying about Atera vs. IDERA Uptime Infrastructure Monitor and other solutions. Updated: June 2026.
902,894 professionals have used our research since 2012.