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Atera vs Elastic Observability comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Atera boosts efficiency and cuts costs with remote management, software integration, fixed pricing, and automation, enhancing business value.
Sentiment score
6.5
Elastic Observability enhances cost-effectiveness by reducing incidents, automating fixes, and visualizing cloud operations, saving time and resources.
Elastic Observability has saved us time as it's much easier to find relevant pieces across the system in one screen compared to our own software, and it has saved resources too since the same resources can use less time.
Technology Consultant at Hybrid software
 

Customer Service

Sentiment score
8.5
Atera's support team offers quick resolution, accessible help, valued security measures, and improves through user feedback.
Sentiment score
7.6
Elastic Observability customers appreciate their helpful support, quick responses, and valuable documentation, despite some challenges in complex issue resolution.
Elastic support really struggles in complex situations to resolve issues.
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
Their excellent documentation typically helps me solve any issues I encounter.
Technology Consultant at Hybrid software
 

Scalability Issues

Sentiment score
7.8
Atera is scalable for small to large companies, with intuitive setup and robust API integration, ideal for growth.
Sentiment score
7.2
Elastic Observability is praised for scalability and ease of deployment, despite potential complexities and internal process limitations.
I rate the scalability of Elastic Observability as a ten, as we have never seen issues even with a lot of data coming in from more customers, provided we have the appropriate configuration.
Technology Consultant at Hybrid software
Elastic Observability seems to have a good scale-out capability.
Chief Cloud Architect at a tech services company with 11-50 employees
Elastic Observability is easy in deployment in general for small scale, but when you deploy it at a really large scale, the complexity comes with the customizations.
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
 

Stability Issues

Sentiment score
8.2
Atera is highly stable and reliable, with minor issues quickly addressed and regular updates enhancing functionality.
Sentiment score
8.2
Elastic Observability is stable and reliable, with high user ratings, efficiently handling large data volumes with proper configuration.
There are some bugs that come with each release, but they are keen always to build major versions and minor versions on time, including the CVE vulnerabilities to fix it.
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
It is very stable, and I would rate it ten out of ten based on my interaction with it.
Product Owner at Swisscom
I would rate the stability of Elastic Observability as a ten, as we don't experience any issues.
Technology Consultant at Hybrid software
 

Room For Improvement

Atera needs improved integration, support, and customization across identity management, mobile, network monitoring, and technician control features.
Elastic Observability needs automation, AI, and customization improvements, addressing complex deployment, market presence, metrics, licensing, and usability issues.
For instance, if you have many error logs and want to create a rule with a custom query, such as triggering an alert for five errors in the last hour, all you need to do is open the AI bot, type this question, and it generates an Elastic query for you to use in your alert rules.
Senior Consultant at Skillfield
It lacked some capabilities when handling on-prem devices, like network observability, package flow analysis, and device performance data on the infrastructure side.
Senior Technical Sales at a tech vendor with 1,001-5,000 employees
Some areas such as AI Ops still require data scientists to understand machine learning and AI, and it doesn't have a quick win with no-brainer use cases.
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
 

Setup Cost

Atera's pricing model offers cost-effective scalability and predictability, with unlimited devices and savings compared to competitors, ideal for enterprises.
Elastic Observability provides competitive pricing, benefiting large enterprises with comprehensive licensing, but may be costly for smaller users.
The license is reasonably priced, however, the VMs where we host the solution are extremely expensive, making the overall cost in the public cloud high.
Product Owner at Swisscom
Elastic Observability is cost-efficient and provides all features in the enterprise license without asset-based licensing.
Chief Cloud Architect at a tech services company with 11-50 employees
Observability is actually cheaper compared to logs because you're not indexing huge blobs of text and trying to parse those.
Senior Consultant at Skillfield
 

Valuable Features

Atera provides robust remote access, automation, and monitoring tools, enhancing productivity and user satisfaction with its intuitive interface.
Elastic Observability excels with flexible integration, powerful search, scalability, real-time insights, affordability, and robust support, enhancing efficiency.
We can run commands such as PowerShell, batch scripts, and implement automation.
Owner at Sytex Ltd.
The most valuable feature is the integrated platform that allows customers to start from observability and expand into other areas like security, EDR solutions, etc.
Chief Cloud Architect at a tech services company with 11-50 employees
the most valued feature of Elastic is its log analytics capabilities.
Senior Technical Sales at a tech vendor with 1,001-5,000 employees
All the features that we use, such as monitoring, dashboarding, reporting, the possibility of alerting, and the way we index the data, are important.
Product Owner at Swisscom
 

Categories and Ranking

Atera
Ranking in IT Infrastructure Monitoring
37th
Average Rating
9.4
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
Help Desk Software (13th), Network Monitoring Software (33rd), IT Service Management (ITSM) (11th), Remote Monitoring and Management (RMM) (5th), Patch Management (11th), AIOps (17th), Agentic Automation (7th)
Elastic Observability
Ranking in IT Infrastructure Monitoring
9th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
29
Ranking in other categories
Application Performance Monitoring (APM) and Observability (6th), Log Management (14th), Container Monitoring (4th), Cloud Monitoring Software (7th)
 

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of Atera is 0.3%, up from 0.0% compared to the previous year. The mindshare of Elastic Observability is 2.0%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
Elastic Observability2.0%
Atera0.3%
Other97.7%
IT Infrastructure Monitoring
 

Featured Reviews

AV
Owner at Sytex Ltd.
Quick setup and efficient automation boost IT consulting services
It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.
Mohammed-Abdelalim - PeerSpot reviewer
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
Has provided powerful customization for unique monitoring needs but needs more out-of-the-box capabilities
In my opinion, the best features of Elastic Observability are their flexibility to integrate with other existing systems and the ability to build a unified monitoring tool that can integrate with existing ones and end-to-end user journeys which require a lot of customizations. The greatest feature in Elastic is the ability to customize. This is similar to my comments about customizable dashboards in Elastic because it's visible to the analyst. However, it's very great. Customizing these dashboards can meet the customer's specific use cases and specific stories that they have in their environment, their special environment that doesn't look like other environments. The dashboarding in Elastic is highly customizable to the level of logos. If the customer wants his company logo in the dashboard, it can be done.
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Top Industries

By visitors reading reviews
Educational Organization
12%
Performing Arts
8%
Comms Service Provider
7%
Computer Software Company
7%
Financial Services Firm
16%
Computer Software Company
14%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise16
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...
What needs improvement with Atera?
It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could...
What is your primary use case for Atera?
We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...
What do you like most about Elastic Observability?
Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning...
What is your experience regarding pricing and costs for Elastic Observability?
The problem is their licensing model, which is a bit confusing. Many customers struggle to understand their total cost of ownership because Elastic licensing is not dependent on easy, quantifiable ...
What needs improvement with Elastic Observability?
After careful consideration about areas for improvement in Elastic Observability, aspects such as pricing, customization, implementation, and scalability could be improved. As a user of the system,...
 

Comparisons

 

Overview

 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank
Find out what your peers are saying about Atera vs. Elastic Observability and other solutions. Updated: January 2026.
880,685 professionals have used our research since 2012.