Arcserve UDP vs Synology DSM comparison

Arcserve and Synology are both solutions in the Backup and Recovery category. Arcserve is ranked #19 with an average rating of 7.0, while Synology is ranked #18 with an average rating of 9.0. Arcserve holds a 1.3% mindshare in BRS, compared to Synology’s 1.9% mindshare. Additionally, 84% of Arcserve users are willing to recommend the solution, compared to 100% of Synology users who would recommend it.

Arcserve UDP

Read 43 Arcserve UDP reviews

2,849 Views
1,988 Comparison Views

84% willing to recommend

Synology DSM

Read 10 Synology DSM reviews

1,810 Views
1,510 Comparison Views

100% willing to recommend

Arcserve UDP

Synology DSM

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Executive SummaryUpdated on Sep 11, 2024

Arcserve UDP and Synology DSM are both robust data management solutions competing in data protection and management. Synology DSM seems to have the upper hand due to its extensive features and superior customer service.

Features: Arcserve UDP's valuable features include efficient backup, recovery options, and comprehensive support. Synology DSM offers scalable storage, versatile application integration, and an additional feature set that gives it an edge in functionality.

Room for Improvement: Arcserve UDP users suggest enhancements in reporting tools, integration capabilities, and overall usability. Synology DSM users would like to see improvements in system updates, documentation, and user interface. Both products have specific areas needing development.

Ease of Deployment and Customer Service: Arcserve UDP has a straightforward deployment model, but its customer service receives mixed reviews. Synology DSM is noted for its relatively smooth setup process and superior customer service responsiveness, giving it an advantage in overall user satisfaction.

Pricing and ROI: Arcserve UDP is considered cost-effective with a good ROI. Synology DSM is more expensive but offers better long-term value due to its extensive features and high ROI. The main difference lies in cost versus value balance, with Synology DSM offering higher perceived value.

To learn more, read our detailed Arcserve UDP vs. Synology DSM Report (Updated: April 2025).

Buyer's Guide

Arcserve UDP vs. Synology DSM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

19th

Average Rating

7.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (10th)

Synology DSM

Ranking in Backup and Recovery

18th

Average Rating

9.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.3%, down from 1.5% compared to the previous year. The mindshare of Synology DSM is 1.9%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

MukundKambli

Senior Solutions Architect at Team Computers

Global deduplication, stable, and flexible licensing options

I give the solution ten out of ten. This solution offers one dashboard to manage the BC con, disaster recovery plan, DR solution, and backup as well as different licensing options, unlike other OEM products. We are the system integrators for our clients, so we design the solution as per the customer's requirements. We provide several solutions options to our clients such as Druva inSync, Druva Phoenix, and Arcserve UDP with the specifications and the client makes a decision based on their requirements. I would advise potential users to first be clear on whether they are going to use it as a backup solution for compliance purposes, just wanting to take the backups of files and servers, or for instant recovery. The IQ and RPO discussion with our customers usually takes 30 minutes. I recommend this solution.

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Michael Adejoh

Solutions Manager at Excel Connect Ventures

Reliable and cost-effective

One area where Synology DSM could improve is in enhancing its ability to detect and respond to security threats during backups and replication. Currently, it lacks the capability to automatically stop backups if it detects a virus or suspicious network activity, as some third-party solutions can. Having AI-driven analytics to identify anomalies and halt backups during potential attacks, along with notifications to administrators, would be valuable. Additionally, providing a dashboard for monitoring the backup environment's security would be a beneficial feature. These improvements would help address security concerns and make Synology more competitive in this aspect.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Arcserve has a feature called virtual standby (VSB), which has been very helpful because I already have a hot standby copy of my critical infrastructure. If something breaks, I can spin up that virtual standby copy in less than five minutes and ensure that my data is available to everyone and that business continuity is maintained."

"I would recommend it if there is a general case."

"It is very stable."

"The ability to switch between different hardware platforms and utilization tools are some of this solution's most valuable features."

"It's simple to set up."

"There are many backup options available in this solution. For example, you are able to do backups of servers, email, OST files, and users. This is a complete backup solution which is very good."

"It allows us to back up all the servers and centrally manage them."

"The standard backup and restore feature is most used."

More Arcserve UDP pros

"The most valuable aspect is its ability to handle multiple disks."

"The product performs well. It is easy to use and implement."

"Synology DSM is very easy to work and operate."

"It offers a variety of software options through its package center, allowing users to customize their NAS device to serve multiple purposes."

"The most valuable features are the basic storage, file management, Btrfs file system, and built-in backups that come with the solution."

"The most valuable features of Synology DSM are its security and connectivity."

"The most valuable feature of the solution is that it serves as a backup for our company's virtual machine."

"The solution's most valuable feature stems from its ease of use, making it the tool's most interesting part."

More Synology DSM pros

Cons

"The solution could improve by being more user-friendly. It can be difficult to assign destinations and choose which files and folders we need to back up. There are some aspects that are unclear."

"The solution can use a lot of bandwidth when the scheduling is not done, it should auto-schedule itself. For example, if there are 50 users connected in the network at 12 o'clock and the backup is not scheduled. At this time the network offices are going to have performance issues when it is doing a backup. Having a feature to auto-schedule a time when the network is not being used often would be beneficial."

"I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically. I faced the issue during a crisis situation. However, I haven't faced such a problem again."

"Every time I change the disc, I have to do a full backup."

"The problem is just reliability. If the promises in the marketing material were realized in real life, it would be the perfect solution, but it's just the reliability issues."

"The solution's reporting could be improved and should provide customized reports."

"Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue."

"The technical support of the product is an area of concern where improvements are required."

More Arcserve UDP cons

"One area where Synology DSM could improve is in enhancing its ability to detect and respond to security threats during backups and replication."

"There's a surveillance application that allows you to connect IP cameras and stream footage to Synology and it is a great feature, but it's not always clear that adding more cameras may require purchasing additional licenses."

"Users may lose their data if they don't configure the solution properly."

"The platform could be much more cost-effective and flexible for integrating third-party products."

"The only bothersome aspect is that the device is aging."

"The product's only shortcoming is pricing, as it is an expensive solution."

"Synology DSM's user interface is not quite intuitive."

"Even though Synology provides a backup solution, it does not recognize the VM movement across cluster hosts."

More Synology DSM cons

Pricing and Cost Advice

"I feel that the product is fairly priced."

"Normally our customers purchase the premium plus license, rather than the standard one, which provides more options."

"The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution."

"The solution is not very expensive, but it is not cheap."

"Pricing is most likely comparable."

"It is a bit pricey, considering the reliability problems. If the tool worked flawlessly, the price would be fair, even cheap."

"I do not work with the pricing or licensing issues of the solution for our organization."

"The price is based on the number of sockets. We use a four-socket price that includes two servers and the cost is $4,375."

More Arcserve UDP pricing and cost advice

"The solution’s pricing is neither cheap nor expensive."

"The price of the solution is very good."

"Synology DSM is a free tool."

"The licensing part of the solution is free. The hardware is more expensive than the other solutions in the market, but it's okay in the long run."

"Synology DSM is a cheap solution."

"It is quite an affordable solution."

"The pricing varies widely, catering to a broad range of needs."

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Non Profit

10%

Government

Financial Services Firm

Computer Software Company

14%

Government

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

See all answers

What do you like most about StorageCraft ShadowProtect?

The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.

See all answers

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Pricing for SPX MRP/MSP is under $400 per server (Single VM) with a 1-year subscription. After discounts, it could decrease by 20%-30%, and opting for a 3/5/10 server pack may offer even better (lo...

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What do you like most about Synology DSM?

The most valuable features of Synology DSM are its security and connectivity.

See all answers

What is your experience regarding pricing and costs for Synology DSM?

The solution’s pricing is neither cheap nor expensive.

See all answers

What needs improvement with Synology DSM?

Users may lose their data if they don't configure the solution properly.

See all answers

Comparisons

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Compared 40% of the time

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Compared 10% of the time

Acronis Cyber Protect vs Arcserve UDP

Compared 9% of the time

Dell PowerProtect DD (Data Domain) vs Arcserve UDP

Compared 6% of the time

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Veeam Data Platform vs Synology DSM

Compared 18% of the time

NetApp SnapCenter vs Synology DSM

Compared 9% of the time

UrBackup vs Synology DSM

Compared 8% of the time

ExaGrid Tiered Backup Storage vs Synology DSM

Compared 6% of the time

SyncBack Pro vs Synology DSM

Compared 5% of the time

More Synology DSM Competitors

Product Reports

Buyer's Guide

Arcserve UDP

April 2025

Download Arcserve UDP product report

Buyer's Guide

Synology DSM

April 2025

Download Synology DSM product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

Synology DiskStation Manager (DSM)

Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

Synology DSM (DiskStation Manager) is a comprehensive software platform designed for Synology NAS (Network Attached Storage) devices. It serves as the operating system for these devices, providing a wide range of features and functionalities.

The primary use case of Synology DSM is to centralize and manage data storage for organizations. It allows businesses to store, access, and share files securely across multiple devices and platforms. With its intuitive user interface, DSM simplifies the management of data, making it easy to create shared folders, set access permissions, and monitor storage usage.

One of the most valuable functionalities of Synology DSM is its robust data protection capabilities. It offers various RAID configurations, including SHR (Synology Hybrid RAID), which ensures data redundancy and safeguards against drive failures. DSM also supports advanced backup and disaster recovery solutions, such as Snapshot Replication and Hyper Backup, enabling organizations to protect their critical data effectively.

Furthermore, Synology DSM provides a wide range of productivity and collaboration tools. It offers applications like Synology Drive, which allows seamless file synchronization across devices, and Synology Office, a web-based suite for document editing and collaboration. DSM also supports various third-party applications, including popular cloud services like Dropbox and Google Drive, enabling organizations to integrate their existing workflows seamlessly.

Synology

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

Information Not Available

Buyer's Guide

Arcserve UDP vs. Synology DSM

April 2025

Free Report: Arcserve UDP vs. Synology DSM

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