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Arcserve UDP vs OpenText Recover​ comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Arcserve UDP
Ranking in Disaster Recovery (DR) Software
17th
Average Rating
7.6
Reviews Sentiment
5.7
Number of Reviews
44
Ranking in other categories
Backup and Recovery (32nd)
OpenText Recover​
Ranking in Disaster Recovery (DR) Software
36th
Average Rating
8.0
Reviews Sentiment
8.5
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Disaster Recovery (DR) Software category, the mindshare of Arcserve UDP is 2.0%, down from 2.3% compared to the previous year. The mindshare of OpenText Recover​ is 0.8%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Disaster Recovery (DR) Software Mindshare Distribution
ProductMindshare (%)
Arcserve UDP2.0%
OpenText Recover​0.8%
Other97.2%
Disaster Recovery (DR) Software
 

Featured Reviews

Sergio Itikawa - PeerSpot reviewer
Software Solutions Architect at SPEData
Has supported hybrid IT environments effectively and offers strong data protection
With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.
Rias Majeed - PeerSpot reviewer
CTO at Exceed NetSec LLC
Allows you to test and schedule recovery tasks for multiple sites
The main weakness of Carbonite Recover is the fallback process, which can be time-consuming. However, the failover process works well when done properly. Similar to other software programs, there was a technical issue involving duplicates and small glitches. Over time, Carbonite recovery has improved. When I started working with Cyber, we had to double-check everything, and although it was challenging, the downtime wasn't extensive—one incident in a year, for example. Restoring data with Carbonite Recover can take time, mainly because the backup process occurs in real time. The main concern is the duration needed to restore data to the primary environment, which can be lengthy. However, once the failover is complete, there are no further issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Just use Arcserve UDP for Backup, Replication, and a High Availability solution; it is one software and one console for all kinds of data protection."
"Easy restoration and the solution works quickly."
"Data store deduplication, which saves space on storage and time to backup."
"This solution offers one dashboard to manage the BC con, disaster recovery plan, DR solution, and backup as well as different licensing options, unlike other OEM products."
"My advice to others is if they want a comprehensive solution where they can do backups of their servers, applications, emails, and user systems Arcserve is a good choice."
"The most valuable features of this solution are that I can by just one click, copy and paste anything that I would want, I do not have to restore the whole virtual machine, I can just right-click, open it in Arcserve view, and copy anything I want to add to the production, and the restore function is very fast, which is a huge benefit."
"Instant recovery is the most valuable feature of Arcserve UDP."
"Their technical support is excellent."
"We confirm the server failure before initiating recovery. Once started, this process takes half an hour to an hour, though it can be as fast as 15 minutes. After bringing up the server, we test connectivity to ensure everything is operational."
 

Cons

"They could work on their marketing approach. I don't see many people leveraging it."
"The solution's reporting could be improved and should provide customized reports."
"We are looking at scaling up to the cloud and using immutable copies on the cloud. Arcserve UDP 8.0 does have the immutable feature supporting AWS, but I'm looking for multi-cloud support. So, I'm waiting for Arcserve to release that in the next release."
"A lot of their new technologies are not very good."
"The tool doesn't provide cloud integration in India."
"Arcserve UDP is in the middle range of complexity. The interface can be developed a little bit more to be user-friendly."
"This solution is very slow; if you select all of the servers, it runs for a long time, and even a full night is not enough to perform a backup."
"Licensing is an area that needs improvement. I have had six support calls in the last two years all related to licensing because the license would stop all of a sudden."
"The main weakness of Carbonite Recover is the fallback process, which can be time-consuming. However, the failover process works well when done properly. Similar to other software programs, there was a technical issue involving duplicates and small glitches."
 

Pricing and Cost Advice

"The solution is very expensive."
"The price is based on the number of sockets. We use a four-socket price that includes two servers and the cost is $4,375."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four or five out of ten."
"The price of StorageCraft ShadowProtect is competitive in the market."
"The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution."
"Its price seems reasonable. Its price is average as compared to the other products I've looked at. We have a three-year license right now. There are no other costs beyond the standard licensing fee."
"Normally our customers purchase the premium plus license, rather than the standard one, which provides more options."
"The solution is not very expensive, but it is not cheap."
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Top Industries

By visitors reading reviews
Construction Company
11%
Manufacturing Company
10%
Computer Software Company
9%
Outsourcing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise9
Large Enterprise9
No data available
 

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?
Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...
What is your experience regarding pricing and costs for StorageCraft ShadowProtect?
Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.
What needs improvement with StorageCraft ShadowProtect?
One area for improvement in Arcserve UDP is its capability to interact with other cloud servers. We faced challenges in capturing the data from these servers and had to subscribe to another applica...
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Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer
No data available
 

Overview

 

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services
Information Not Available
Find out what your peers are saying about Hewlett Packard Enterprise, Veeam Software, Broadcom and others in Disaster Recovery (DR) Software. Updated: August 2026.
910,564 professionals have used our research since 2012.