Arcserve UDP vs OpenText Recover comparison

Arcserve and OpenText are both solutions in the Disaster Recovery (DR) Software category. Arcserve is ranked #11 with an average rating of 7.0, while OpenText is ranked #24 with an average rating of 8.0. Arcserve holds a 2.3% mindshare in DRS, compared to OpenText’s 0.2% mindshare. Additionally, 84% of Arcserve users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

Arcserve UDP

Read 43 Arcserve UDP reviews

1,422 Views
110 Comparison Views

84% willing to recommend

OpenText Recover

Read 1 OpenText Recover review

112 Views
30 Comparison Views

100% willing to recommend

Arcserve UDP

OpenText Recover

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Executive SummaryUpdated on Jun 19, 2025

Arcserve UDP and OpenText Recover are key players in the data protection and recovery market. Arcserve UDP often appears as the budget-friendly option with excellent support, whereas OpenText Recover stands out for offering premium features that many users deem worth the higher cost.

Features: Arcserve UDP provides comprehensive data backup options, focusing on ease of use and efficient recovery. OpenText Recover offers robust recovery capabilities, supports a wide range of systems, and presents advanced data management features. OpenText Recover's extensive features provide a wider resource pool for complex environments.

Ease of Deployment and Customer Service: Arcserve UDP is recognized for its straightforward deployment process, complemented by responsive customer service. OpenText Recover, although slightly more complex due to its wide-ranging features, benefits from strong customer service support, making deployment smoother.

Pricing and ROI: Arcserve UDP is favored for its cost-effectiveness with a promising ROI, suitable for organizations focused on budget efficiency. OpenText Recover requires a higher investment initially; however, many users find its advanced capabilities and long-term benefits justify the expense.

To learn more, read our detailed Disaster Recovery (DR) Software Report (Updated: June 2025).

Buyer's Guide

Disaster Recovery (DR) Software

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Disaster Recovery (DR) Software

11th

Average Rating

7.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Backup and Recovery (19th)

OpenText Recover

Ranking in Disaster Recovery (DR) Software

24th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Disaster Recovery (DR) Software category, the mindshare of Arcserve UDP is 2.3%, down from 2.8% compared to the previous year. The mindshare of OpenText Recover is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Disaster Recovery (DR) Software

Featured Reviews

TeresitaSabile

Head of Operation and IT at Elgrade Inc

Cost savings and efficient decompression but needs better cloud integration

Our primary use case for Arcserve UDP is its decompression feature, which helped us save money by reducing storage needs. Despite moving to cloud applications, we have been using Arcserve UDP for backup and disaster recovery Arcserve UDP has helped our organization save considerable amounts of…

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Rias Majeed

CTO at Exceed NetSec LLC

Allows you to test and schedule recovery tasks for multiple sites

The main weakness of Carbonite Recover is the fallback process, which can be time-consuming. However, the failover process works well when done properly. Similar to other software programs, there was a technical issue involving duplicates and small glitches. Over time, Carbonite recovery has improved. When I started working with Cyber, we had to double-check everything, and although it was challenging, the downtime wasn't extensive—one incident in a year, for example. Restoring data with Carbonite Recover can take time, mainly because the backup process occurs in real time. The main concern is the duration needed to restore data to the primary environment, which can be lengthy. However, once the failover is complete, there are no further issues.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to log onto the client's system to retrieve the information. It is possible to precisely identify the problem's location. The system categorizes and logs every step in a structured manner, selectively displaying only the essential logs. However, to view a comprehensive log, one must access the line machine log and examine the actual client for detailed logging."

"Easy restoration and the solution works quickly."

"Instant recovery is the most valuable feature of Arcserve UDP."

"The recovery part of the product is very good."

"The most valuable feature of StorageCraft ShadowProtect is the speed and the compression of the backups. The compressed backed-up files do not take up as much storage. Additionally, the incremental backups can be done in one minute and be backed up on a disc very fast."

"There are many backup options available in this solution. For example, you are able to do backups of servers, email, OST files, and users. This is a complete backup solution which is very good."

"The ROI is very good because of the speed of the backup."

"I would recommend it if there is a general case."

More Arcserve UDP pros

"We confirm the server failure before initiating recovery. Once started, this process takes half an hour to an hour, though it can be as fast as 15 minutes. After bringing up the server, we test connectivity to ensure everything is operational."

Cons

"We cannot restore each user's mailbox. Each user's mailbox should be independently restorable. Also, this solution is very slow. If you select all of the servers, it runs for a long time... It needs to be faster. Finally, If anything happens to one server we should be able to switch to another server."

"Every time I change the disc, I have to do a full backup."

"I don't know whether the tool has VMware integrations. It would be good to cover this area if it doesn't have those."

"Its interface can be improved. I find it unintuitive."

"It should be easier to switch between backup locations. We have multiple data storage locations and sometimes one of those storages need to be replaced. It would be nice if they made it easier to reconfigure the backup configuration."

"The solution could improve by being more user-friendly. It can be difficult to assign destinations and choose which files and folders we need to back up. There are some aspects that are unclear."

"The speed of restores should be improved. We have found the speed of large restores rather slow."

"We are looking at scaling up to the cloud and using immutable copies on the cloud. Arcserve UDP 8.0 does have the immutable feature supporting AWS, but I'm looking for multi-cloud support. So, I'm waiting for Arcserve to release that in the next release."

More Arcserve UDP cons

"The main weakness of Carbonite Recover is the fallback process, which can be time-consuming. However, the failover process works well when done properly. Similar to other software programs, there was a technical issue involving duplicates and small glitches."

Pricing and Cost Advice

"Its price seems reasonable. Its price is average as compared to the other products I've looked at. We have a three-year license right now. There are no other costs beyond the standard licensing fee."

"There are annual subscription fees and there are licensing costs for three computers. It is an expensive solution."

"There is an annual license required for this solution and it is priced well."

"We only have the maintenance of three standard UDP licenses. Each license is 50 Euro. There are some additional costs for the storage and software but it has nothing to do with the UDP."

"It is a bit pricey, considering the reliability problems. If the tool worked flawlessly, the price would be fair, even cheap."

"The solution is priced well compared to other solutions."

"I do not work with the pricing or licensing issues of the solution for our organization."

"The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution."

More Arcserve UDP pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Non Profit

11%

Manufacturing Company

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

See all answers

What do you like most about StorageCraft ShadowProtect?

The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.

See all answers

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Pricing for SPX MRP/MSP is under $400 per server (Single VM) with a 1-year subscription. After discounts, it could decrease by 20%-30%, and opting for a 3/5/10 server pack may offer even better (lo...

See all answers

What needs improvement with Carbonite Recover?

See all answers

What is your primary use case for Carbonite Recover?

Carbonite Recover is an effective tool for testing and scheduling recovery tasks for multiple sites, whether they have primary servers or virtual machines. You can schedule jobs for recovery at the...

See all answers

What advice do you have for others considering Carbonite Recover?

Carbonite Recover is a downtime reduction solution that minimizes the time employees cannot work. Carbonite Recover can accurately measure how much potential productivity or revenue is saved per ho...

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Comparisons

Veeam Data Platform vs Arcserve UDP

Compared 35% of the time

Acronis Cyber Protect vs Arcserve UDP

Compared 12% of the time

Rubrik vs Arcserve UDP

Compared 9% of the time

HPE StoreOnce vs Arcserve UDP

Compared 5% of the time

Arcserve Backup vs Arcserve UDP

Compared 5% of the time

More Arcserve UDP Competitors

VMware Live Recovery vs OpenText Recover

Compared 100% of the time

More OpenText Recover Competitors

Product Reports

Buyer's Guide

Arcserve UDP

July 2025

Download Arcserve UDP product report

Buyer's Guide

Disaster Recovery (DR) Software

June 2025

Download OpenText Recover product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

No data available

Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

OpenText Recover offers businesses a robust data protection solution, ensuring continuity and data recovery across key infrastructures.

With OpenText Recover, organizations are empowered with reliable recovery measures that protect mission-critical data, featuring seamless integration across various platforms. The technology aligns with industry's best practices, delivering comprehensive safeguards that enhance resilience.

What are the key features of OpenText Recover?

Automated Backups: Streamlines data protection with scheduled backups to minimize manual intervention.
Disaster Recovery: Provides rapid restoration of essential data in emergency scenarios, reducing downtime.
Cloud Support: Integrates easily with cloud infrastructures, offering flexible storage options.
Scalability: Adapts to growing enterprise data needs, maintaining performance efficiencies.

What benefits or ROI should users consider?

Cost Efficiency: Minimizes expenses related to data loss and extended downtime.
Operational Continuity: Ensures business processes remain uninterrupted during data incidents.
Compliance Support: Helps meet data protection regulations through comprehensive security measures.
Enhanced Reliability: Delivers consistent and dependable recovery services, boosting trust in infrastructure.

OpenText Recover is widely implemented across industries like finance, healthcare, and telecommunications. It supports data integrity and swift recovery in financial systems, ensures patient data is safeguarded in healthcare, and helps telecom providers maintain uninterrupted services. The diverse applications make it a versatile tool in maintaining critical operations.

OpenText

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

Information Not Available

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June 2025

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