

Arcserve UDP and BDRShield are backup solution providers in the IT space, with each offering distinct advantages. Arcserve UDP outshines BDRShield due to its extensive feature set, which includes comprehensive system support and efficient data management capabilities.
Features: Arcserve UDP stands out with features like agentless backups for VMware and Hyper-V, global deduplication, and support for physical, virtual, and cloud environments. Its user-friendly interface and high availability further enhance its utility. BDRShield offers a hybrid solution focusing on disaster recovery, adaptive backup options across multiple systems, and efficient replication functionalities. These features make it particularly appealing for cost-sensitive businesses.
Room for Improvement: Users of Arcserve UDP seek better integration with cloud environments, enhanced Linux support, and improvements in restoration speed and resource utilization. BDRShield could improve through a more intuitive interface and quicker customer support responses. Both face challenges concerning licensing and technical support response times, with Arcserve UDP needing faster backup speeds and BDRShield aiming to streamline the backup process.
Ease of Deployment and Customer Service: Arcserve UDP is known for smooth integration, especially in hybrid environments, offering robust support structures. BDRShield also provides varied deployment options but encounters criticism for less efficient customer service, impacting user experience negatively. While Arcserve UDP faces response time issues, BDRShield's users have difficulties with problem resolution and communication.
Pricing and ROI: Arcserve UDP has moderate pricing with diverse licensing options, deemed economical by some but expensive compared to alternatives like Veeam. It is valued for its feature-rich nature despite varying cost perceptions. BDRShield is recognized for its affordability, especially appealing to small to medium-sized businesses. Its competitive pricing ensures solid ROI with value-driven licensing.
I have local support; we have a team that has expertise in the solution, so we usually resolve situations in-house without sending questions to Arcserve.
Not needing technical support is even better than good technical support.
There could always be little things that could still be fixed or improved for stability.
Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.
I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly.
The features I find most valuable are ease of backup, ease of restore, the full restore, just getting some data out of a backup server or even the applications that are in the server, going through the database or going to Exchange.
| Product | Market Share (%) |
|---|---|
| BDRShield | 0.8% |
| Arcserve UDP | 1.1% |
| Other | 98.1% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 10 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 15 |
| Large Enterprise | 10 |
BDRShield offers seamless backup and recovery, catering to VMware and Hyper-V environments. It's designed for ease-of-use with high efficiency in data management and storage.
BDRShield offers a suite of capabilities designed for effective data protection and recovery. It is known for its user-friendly approach, allowing Java-free agentless backups, and high compression rates that optimize storage resources. central management provides straightforward setup and maintenance, reducing complications. Tailored to suit multi-tenant needs, it seeks to provide comprehensive backup solutions for managed service providers. Incremental backups and quick virtual machine recovery are standout features, alongside a focus on cost efficiency. While users find value in its core functionality, enhancements in customer support responsiveness and an intuitive dashboard are desired. Compatibility with technologies such as Red Hat Virtualization and improvements in data deduplication and cloud storage are areas of growth.
What are BDRShield’s main features?BDRShield is leveraged widely across industries to protect virtual and physical server environments. Its ability to back up crucial applications, databases, and files both on-premises and in the cloud makes it a versatile choice for various businesses. Small to medium-sized businesses benefit from file-level and image-level backups, ensuring data integrity across platforms like VMware, Hyper-V, and ESXi.
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