We performed a comparison between ARCON Privileged Access Management and BeyondTrust Remote Support based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is recording video records for Windows and command-line reports for others, Linux and AIX, of whatever activities being carries by that particular administrator."
"Technical support is good. I rate the technical support an eight out of ten."
"The notification alert feature where the network admin gets notified of probable malicious activity is the most valuable feature."
"The video logs help us to identify any misuse of privileged accounts."
"One important feature is the administrator access, mainly for Windows machines as well as Linux machines. It is important for us because there is accountability associated with each user ID. And the recordings are also helpful."
"They don't just stick to a base version; instead, they actively enhance and improve it based on client feedback and industry trends."
"The entire conversation that is happening between the servers and the client is recorded. It is a good feature if you want to do some analysis, and for investigation."
"The most valuable feature of ARCON Privileged Access Management is the recording of sessions. It has all the basic features we need to fulfill our use case."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"It has allowed us to quickly address the needs and issues of our end users."
"The solution is stable."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"The auto-password change feature which was recently added. It is supposed to change the password. However, in some cases, while changing the password, it has caused me to lose to connection due to network-related issues or something similar. What we need to have is a type of log for failure of password change."
"Sometimes it gets stuck between servers and I would like to see this improved in the future."
"Anti-bridging should be built into product."
"If you take Microsoft hypervisor - which comes with its own interface, its own web layer, etc. - something like that also requires privileged IDs. As per our institution policy now, everything has to come through ARCON. We have demanded that these kind of advanced features also should be there."
"They they should focus on support. The support needs to be very strong. Since the product is becoming stronger, their support team also should be equally strong. They should respond to open queries within the time limit they have set. Their support team should be more technical, to understand the issue or the set up."
"The deployment process is a bit complex because no document is available."
"It would be helpful to have a "Favorites" list. For example, if I have 100 servers but I only go to 10 servers frequently, a Favorites list would allow me to go through those ten servers only."
"It should support the SQL Always On platform with FQDN name instead of IP."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"The possibility to integrate a chatbot would take this product to the next level."
"Technical support for this region can be improved."
"I would also like to see better support of Apple devices while using a Windows remote support console."
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ARCON Privileged Access Management is ranked 8th in Privileged Access Management (PAM) with 32 reviews while BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews. ARCON Privileged Access Management is rated 7.8, while BeyondTrust Remote Support is rated 9.0. The top reviewer of ARCON Privileged Access Management writes "Offers good session monitoring and recording features". On the other hand, the top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". ARCON Privileged Access Management is most compared with CyberArk Privileged Access Manager, Cisco ISE (Identity Services Engine), ManageEngine PAM360, BeyondTrust Endpoint Privilege Management and Delinea Secret Server, whereas BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro. See our ARCON Privileged Access Management vs. BeyondTrust Remote Support report.
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