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ARCON Privileged Access Management vs BeyondTrust Remote Support comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ARCON Privileged Access Man...
Ranking in Privileged Access Management (PAM)
12th
Average Rating
7.8
Reviews Sentiment
7.6
Number of Reviews
36
Ranking in other categories
No ranking in other categories
BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
11th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
 

Mindshare comparison

As of August 2026, in the Privileged Access Management (PAM) category, the mindshare of ARCON Privileged Access Management is 2.0%, down from 4.1% compared to the previous year. The mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support1.3%
ARCON Privileged Access Management2.0%
Other96.7%
Privileged Access Management (PAM)
 

Featured Reviews

DS
System and DBA at a energy/utilities company with 1,001-5,000 employees
Enhanced security through session monitoring and activity recording
From an end-user point of view, it would be beneficial if the system could provide information about the last login. This would help identify if the server was accessed by me or if someone has potentially stolen my credentials. It would provide a clearer picture of whether ARCON Privileged Access Management is accessed by an authentic user.
Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Previously, we had to go through some effort to change the credentials of our devices. The process was subject to human error... For things like managing credentials, some kind of register had to be maintained. With the Password Vault of ARCON, all these processes are automated. The credentials are changed, as per the schedule. The information is encrypted, kept in our vault, and sent to all the email addresses within the ARCON solution itself."
"Overall, aside from the lack of password management, this solution is the best."
"The most valuable feature of ARCON Privileged Access Management is the recording of sessions, and it has all the basic features we need to fulfill our use case."
"All features are available and cover all the use cases, like database, thin clients, file sharing clients, etc."
"It gives us a lot of comfort in terms of security level. Our infrastructure devices and servers are secured and nobody can have unauthorized access to them."
"They don't just stick to a base version; instead, they actively enhance and improve it based on client feedback and industry trends."
"The user interface, overall, is really good. If I have some 20 servers in my ID, I can easily see for which servers I have read-only access, for which servers I have prompt-access, and for which servers I have server admin access."
"The session management capabilities are helpful. The session recording feature for system handling is good. It also eliminates the need to open many ports for end-users, simplifying access."
"Remote sessions are automatically recorded so there is a history of all coding and scripting, and notes and videos can be attached for both customers and service partners which is powerful."
"BeyondTrust Remote Support positively impacts our organization by making it easy to manage servers efficiently; prior to BeyondTrust Remote Support, granting access was manual and insecure, but now I can provide limited access based on groups, enhancing security for our employees and protecting against external threats."
"We have a service offering called Remote Support; we can't deliver it without this tool, and the tool costs $10,000 while we make $100,000, so it's a pretty good ROI."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"I used the solution for my internal environment and it was stable and efficient when connecting with the customer."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
 

Cons

"I would like to see a "wild card" kind of a feature or something that would enable us to search the video."
"The solution needs more work on the password management side of things. Password management is a big challenge for us, and I would like to improve this aspect. We're finding that BeyondTrust is better in this regard, which is why we're probably going to migrate over. It will offer better security I think."
"It should be browser-agnostic and, frankly, it is working well on Internet Explorer. It should work on popular browsers like Mozilla and Firefox."
"Bulk password automation is not available in ARCON when compared to other products."
"We expect improvement in the dashboards to provide visibility of password compliance status, whenever a password is opened from the vault. Also, flexibility to customize the live dashboard."
"They need to improve on technical support, because ARCON has become a critical application."
"ARCON Privileged Access Management is not a user-friendly solution, and the application flow from one screen to another is very complex."
"There are some features lacking but they typically are added when the upgrades are released."
"When we first purchased Bomgar, the support blew me away. Over the last two or three years however, it dropped off."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"Mobile. Need more inroads into Apple devices."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost."
 

Pricing and Cost Advice

"The cost of this product is very cheap, comparatively in the global market."
"The product is available with competitive pricing. Licensing is not complex. We calculated the license requirements by counting the number of admins and the number of devices which were going to integrate with it."
"I am not in a position to give any financials, but whatever we have paid, it is value for money. Their licensing model is good. They have been flexible for us."
"Pricing is low and licensing is flexible."
"The product's pricing is good value. Go for user-based licensing, without any limit on the target servers."
"Product pricing is based on users and connections. We did not have to pay more for additional features."
"ARCON Privileged Access Management's pricing is reasonable."
"There are no major concerns with licensing because we can handle multiple servers in our kiosk system."
"We pay every year for the box, and there are no additional costs."
"The cost currently according to the client is a bit high for them."
"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"Bomgar has a very fair pricing structure."
"This product provides value for money."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"We believe for the money, it is worth what you pay."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
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Top Industries

By visitors reading reviews
Outsourcing Company
13%
Financial Services Firm
10%
Manufacturing Company
8%
Construction Company
8%
Manufacturing Company
11%
Financial Services Firm
8%
Computer Software Company
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise11
Large Enterprise17
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
 

Questions from the Community

What needs improvement with ARCON Privileged Access Management?
From an end-user point of view, it would be beneficial if the system could provide information about the last login. This would help identify if the server was accessed by me or if someone has pote...
What is your primary use case for ARCON Privileged Access Management?
Currently, I access our server through the R-Course application, which serves as a part of RDP, Remote ( /products/remote-reviews ) Desktop. However, I connect to my RDP server through the ARCON Pr...
What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive. Additi...
What advice do you have for others considering BeyondTrust Remote Support?
My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support your clients, customers, and teams, it is the best tool you can get in the marke...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
 

Also Known As

ARCON ARCOS, ARCON PAM
Bomgar Remote Support
 

Overview

 

Sample Customers

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Find out what your peers are saying about ARCON Privileged Access Management vs. BeyondTrust Remote Support and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.