BeyondTrust Remote Support and ARCON Privileged Access Management compete in secure access and management solutions. BeyondTrust shines with competitive pricing and strong support, while ARCON is noted for its comprehensive feature set, making it a preferred choice for users requiring advanced functionalities.
Features: BeyondTrust provides seamless remote sessions, strong security measures, and integration with various devices. ARCON offers versatile administrative controls and compliance features crucial for complex environments, alongside enhanced management tools for stringent access controls.
Room for Improvement: BeyondTrust users seek better reporting options, customization, and analytics. ARCON users highlight the need for improved speed and user access efficiency, and refinement of access speeds.
Ease of Deployment and Customer Service: BeyondTrust has a straightforward setup with reliable support, minimizing deployment challenges. ARCON requires more intricate deployment processes but offers strong customer service to manage complexities effectively.
Pricing and ROI: BeyondTrust offers cost-effective solutions with a quick ROI, attractive to smaller organizations with clear pricing structures. ARCON, with higher initial costs, provides long-term ROI through advanced functionalities, appealing to larger enterprises focused on feature depth.
| Product | Market Share (%) |
|---|---|
| ARCON Privileged Access Management | 3.0% |
| BeyondTrust Remote Support | 1.0% |
| Other | 96.0% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 11 |
| Large Enterprise | 17 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 9 |
| Large Enterprise | 18 |
ARCON PAM is a full blown Privileged Access Management solution. It has a robust password vaulting technology that comes with AES- 256 Database encryption. Dual Factor Authentication, 4Eye Authentication functionalities and Granular Access Control enables an enterprise to block any unauthorized access attempt to critical information assets. All access is based on “Need to know” and “Need to do” basis. It has the largest connector stack. Its Single Sign On enables seamless access to a host of devices with just a single click.
The Solution enables an enterprise to monitor and analyze advanced threats in a real time. It has the best-in-class real-time threat analytics. It provides comprehensive audit trails and session recordings to ensure that all activities are tracked and these logs are encrypted and separately stored creating a legal hold.
Further, it has a highly scalable architecture that easily integrates with Third Party SIEM Solutions. It also supports cloud environment.
ARCON PAM is full-functionality solution at the most optimum pricing. More than 250 global enterprises spanning wide-ranging industries such as Banking, Financial Services and Insurance (BFSI), Government Organizations, Media, Health Care, and Fintech have deployed ARCON PAM as of today.
While the company continues to be a leader in India and the Middle East, it has gained a solid traction in Africa and APAC market thanks to its well-distributed global channel network and strong industry reputation it enjoys in the cyber security domain.
BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.
BeyondTrust Remote Support Features
BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:
BeyondTrust Remote Support Benefits
Some of the benefits of using BeyondTrust Remote Support include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.
A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”
An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.
We monitor all Privileged Access Management (PAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
