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ARCON Privileged Access Management vs BeyondTrust Remote Support comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ARCON Privileged Access Man...
Ranking in Privileged Access Management (PAM)
11th
Average Rating
7.8
Reviews Sentiment
7.6
Number of Reviews
36
Ranking in other categories
No ranking in other categories
BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
10th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
 

Mindshare comparison

As of October 2026, in the Privileged Access Management (PAM) category, the mindshare of ARCON Privileged Access Management is 2.1%, down from 4.0% compared to the previous year. The mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support1.3%
ARCON Privileged Access Management2.1%
Other96.6%
Privileged Access Management (PAM)
 

Featured Reviews

DS
System and DBA at a energy/utilities company with 1,001-5,000 employees
Enhanced security through session monitoring and activity recording
From an end-user point of view, it would be beneficial if the system could provide information about the last login. This would help identify if the server was accessed by me or if someone has potentially stolen my credentials. It would provide a clearer picture of whether ARCON Privileged Access Management is accessed by an authentic user.
Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"100% compliant and you don't have to maintain ID management for each and every user."
"The most valuable feature is it is easy to use and the interface is intuitive."
"ARCOS is a powerful, stable, and reasonable product for anyone looking for a PAM solution."
"The best part of this product is the administrator convenience. The portal is very user-friendly. An administrator can use it very easily."
"The deployment process for the solution was easy...The solution's technical support team was good."
"Logging, particularly screen recording for Windows RDP sessions. Also, command-logging for SSH sessions. This really helps us to see what commands/changes have been executed in a particular service at a given point of time, and by whom."
"One of the main benefits we've experienced is that Arcon helps us manage all our team's tasks and provides recording capabilities."
"The most valuable feature of ARCON Privileged Access Management is the recording of sessions, and it has all the basic features we need to fulfill our use case."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"I personally like the ability to share files with other machines."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"In summary, this is a really nice product that is really secure and I can recommend it to other users."
 

Cons

"I'll provide feedback on additional features after the project is completed. I think it would be better to comment on that after the implementation is finished."
"They should respond to open queries within the time limit they have set."
"Initially, there were some issues with .NET applications in Windows 10 systems."
"The solution lacks to offer a governance mechanism for operational technology assets."
"The only thing is, while the product is good, they could do something on the support side."
"The auto-password change feature which was recently added. It is supposed to change the password. However, in some cases, while changing the password, it has caused me to lose to connection due to network-related issues or something similar. What we need to have is a type of log for failure of password change."
"A few areas for improvement in ARCON would be performance optimization, ensuring smoother management."
"They need to improve on technical support, because ARCON has become a critical application."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"Although the learning curve is steep, the product is well-documented.​"
"Mobile. Need more inroads into Apple devices."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"Some technical aspects could be improved, particularly in product management."
"Pricing needs to be changed as this is a very expensive solution."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
 

Pricing and Cost Advice

"Product pricing is based on users and connections. We did not have to pay more for additional features."
"ARCON Privileged Access Management's pricing is reasonable."
"Pricing is reasonable."
"Pricing and licensing are good, very aggressive."
"They do have some licenses, which are required for things like Linux servers. However, in my environment, we do not have Linux servers."
"The product's pricing is a good value. It's appropriately priced. The product has all the required features. It doesn't work in some of the areas but, right now overall, it's pretty good."
"The solution’s pricing is neither cheap nor expensive."
"The pricing and licensing model is very economical."
"I would prefer that it was more affordable."
"This product provides value for money."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"We pay every year for the box, and there are no additional costs."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"We believe for the money, it is worth what you pay."
"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
report
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Top Industries

By visitors reading reviews
Outsourcing Company
18%
Financial Services Firm
9%
Manufacturing Company
9%
Construction Company
7%
Manufacturing Company
12%
Outsourcing Company
9%
Computer Software Company
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise11
Large Enterprise17
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
 

Questions from the Community

What needs improvement with ARCON Privileged Access Management?
From an end-user point of view, it would be beneficial if the system could provide information about the last login. This would help identify if the server was accessed by me or if someone has pote...
What is your primary use case for ARCON Privileged Access Management?
Currently, I access our server through the R-Course application, which serves as a part of RDP, Remote ( /products/remote-reviews ) Desktop. However, I connect to my RDP server through the ARCON Pr...
What needs improvement with BeyondTrust Remote Support?
I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the billing part could be improved. I rate it an eight because of the licensing iss...
What advice do you have for others considering BeyondTrust Remote Support?
Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call. The features...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
 

Also Known As

ARCON ARCOS, ARCON PAM
Bomgar Remote Support
 

Overview

 

Sample Customers

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Find out what your peers are saying about ARCON Privileged Access Management vs. BeyondTrust Remote Support and other solutions. Updated: September 2026.
914,938 professionals have used our research since 2012.