We performed a comparison between Appian and Pega BPM based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Appian comes out ahead in this comparison. Pega BPM users say it is not robust enough. In contrast, Appian is a high-performing, reliable product.
"Appian is a very low code platform. It's very easy to learn and use."
"Technical support is quite responsive."
"The most valuable feature is business automation."
"It has created executable requirements and speeds up the SDLC process greatly."
"The most valuable features of Appian are the VPN engine, it is fast, lightweight, and easy to set up business rules. Business teams can do it by themselves. That is a very good feature."
"The product has a very good mobile app."
"Recently, we added Appian Process Mining, Appian Portals, and now Appian RPA."
"I find the BPM the most valuable feature."
"The workflows are the most valuable features, particularly for us, because we were attempting to automate processes by utilizing workflows to provide a hands-off comparison between the bot and the human."
"Pega BPM offers a lot of out-of-the-box functionalities."
"The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system."
"Can do a lot of things with minimum time and cost."
"Powerful, full-featured business process management with excellent support"
"Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate."
"When our clients automate the KYC and onboarding processes, they can reduce their manual force and then deploy them in much better tasks rather than the mundane activities of selecting forms and gathering information."
"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."
"Sometimes, clients expect us to implement ERP using Appian, which is very complicated. In such cases, I don't believe that Appian is a good tool for that."
"It would be useful if they could create an academy or forum in the future to help active users answer questions they have about the solution."
"A point of improvement would be the SAIL forms. The built-in tool used to generate forms does not have debugging support (to view local variables as they change on live preview, and step-by-step valuation) which is a big drawback for form development. Moreover, the script language used to build SAIL forms does not support inheritance or lambda expressions (functions as arguments of other functions), which makes the code base more verbose."
"Lacks integration with other products."
"They should provide more flexibility so designers can create a more picture perfect device."
"Appian could improve their customer-facing initiatives."
"If that had more DevOps capabilities, it would be an excellent product."
"There is no UI customization possible."
"The solution would benefit from more integration capabilities."
"This is an expensive solution."
"Pega BPM could improve the UI, it is poorly designed to have a good UX experience."
"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."
"The UI part needs improvement."
"Sometimes when we are patching some data from the database, we are getting added as a timeout."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."
Appian is ranked 4th in Business Process Management (BPM) with 57 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. Appian is rated 8.4, while Pega BPM is rated 8.2. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Mendix, whereas Pega BPM is most compared with ServiceNow, Camunda, Microsoft Power Apps, IBM BPM and OutSystems. See our Appian vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors, best Process Automation vendors, and best Rapid Application Development Software vendors.
We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.