Comparison Buyer's Guide

Executive SummaryUpdated on Jan 9, 2023
 

Categories and Ranking

Appian
Ranking in Business Process Management (BPM)
6th
Ranking in Process Automation
4th
Ranking in Rapid Application Development Software
6th
Ranking in Low-Code Development Platforms
5th
Average Rating
8.4
Number of Reviews
58
Ranking in other categories
Process Mining (5th)
Pega BPM
Ranking in Business Process Management (BPM)
3rd
Ranking in Process Automation
2nd
Ranking in Rapid Application Development Software
7th
Ranking in Low-Code Development Platforms
7th
Average Rating
8.2
Number of Reviews
60
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2024, in the Business Process Management (BPM) category, the mindshare of Appian is 5.6%, down from 6.6% compared to the previous year. The mindshare of Pega BPM is 4.9%, down from 7.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
Unique Categories:
Process Automation
9.2%
Rapid Application Development Software
13.4%
 

Featured Reviews

VK
Dec 8, 2021
Easy to develop, low-code, and has a good user interface
There are four areas I believe Appian could improve in. The first is a seamless contact center integration. Appian does not have a contact center feature. The second is advanced features in RPA. The third would be chatbot and email bot integration—while Appian comes with chatbot and email bot, it's not as mature as it should be, compared to the competition. The fourth area would be next best action, since there is not much of this sort of feature in Appian. These are all features which competitors' products have, and in a mature manner, whereas Appian lacks on these four areas. I see customers who are moving from Appian to Pega because these features are not in Appian.
VB
Dec 22, 2021
On prem or in the cloud, it speeds up your business processes
The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn. Sometimes it is like a black box where you can't develop other things. When you try to modify something on the product it is quite difficult. Also, when new people try to learn how to develop in Pega, it is quite difficult to learn, and it's a big product. I think that is the problem. Maybe they could try to make an easier implementation. I don't know how. Maybe with more information on the Pega platform, in the Pega academy, or modifying the application to make it easier to implement.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There is no need to worry about vulnerabilities in the system, because Appian built a secure system​."
"Call Web Service Smart Service - Web service integrations with other systems are super simple and fast to create, supported by low code menus."
"This is the most complete solution of its kind."
"We appreciate the drag and drop functionality and the easy to access plug and play features."
"The most valuable features are the low coding and low code data."
"Process culture is making noise inside the organization because now, everybody knows that their time is being monitored."
"Since implementing we have had a faster time to solution, with fewer resources needed."
"It's heavy on business processing in terms of logic, process workflows, and primarily on the process design modeler. Appian is really great at that. In terms of the full stack set from a low-code platform perspective, it's definitely an eye opener since it can be deployed via mobile app and on the web as well."
"The solution offers excellent workflows."
"The initial setup is pretty straightforward."
"The solution has very helpful technical support."
"Fast prototyping."
"Can do a lot of things with minimum time and cost."
"The robotic process automation has increased the confidence of business users."
"There are a lot of frameworks in the product. I use Pega PRPC the most."
"The most valuable feature is the situational layer cake."
 

Cons

"While Appian is generally flexible, it's rigid in some ways. It takes longer to do something that isn't available out of the box."
"The solution could improve by being more responsive when dealing with large quantities of data. Additionally, they can make the decision or rules engine better. It cannot handle too many rules or too many decisions at once."
"Appian could be improved by making it a strict, no-code platform with free-built process packs."
"​Appian is easy to set up, but JBoss is complex. JBoss is the application server for running Appian."
"There are four areas I believe Appian could improve in. The first is a seamless contact center integration. Appian does not have a contact center feature. The second is advanced features in RPA. The third would be chatbot and email bot integration—while Appian comes with chatbot and email bot, it's not as mature as it should be, compared to the competition. The fourth area would be next best action, since there is not much of this sort of feature in Appian. These are all features which competitors' products have, and in a mature manner, whereas Appian lacks on these four areas. I see customers who are moving from Appian to Pega because these features are not in Appian."
"Authoring tool is slow to use resulted in limitations on how quickly solutions can be built."
"The performance is pretty good, but the distortions need to be optimized in order for it to work well."
"We'd like improved functionality for testing new devices."
"The pricing model needs to be improved. Right now, it's too expensive."
"The unit testing needs to improve, as well as the user interface."
"Its implementation in the public sector was a bit complex."
"They need to support the solution better, at this time the company does not have enough support."
"We have experienced a few technical challenges, particularly triggering the workflow through file drops and accessing files."
"Pega should work on redefining their model and creating a demand for their skills."
"Pega BPM's documentation should be improved, especially for freshers or new trainees."
"Currently, there isn't any feature I want to be added in the next release of Pega BPM because Pega always adds new features that my team welcomes and looks forward to learning. One area for improvement in the solution is the long learning curve, but after that, you'll find Pega BPM easy to use."
 

Pricing and Cost Advice

"The price of this solution is a little high here in Mongolia."
"Licensing of Appian is less expensive when compared to other BPMs in the market."
"More flexibility in the licensing model is still needed because initially there were customers who are looking at only one or two use cases of business areas, but now the business areas are changing and there is a larger scope. One license model may not fit everyone. They need to be a little more flexible on the licensing model."
"BPM done right is a huge value proposition for almost any company, and with Appian's low code rapid development model, the ROI can be huge, while the break-even point should be accelerated tremendously."
"It's good value for the price."
"I think that if somebody is really serious at looking at business value, then by all means, the product is well worth the value. You get representative business value for the price that you pay for the product, and for the implementation of the product."
"The price is high."
"The cost is a bit higher than other low-code competitors, OutSystems and Mendix. The price needs to be more competitive."
"The licensing model for Pega BPM needs to be improved."
"The price of this solution, including installation and configuration, is comparable to competing vendors."
"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"
"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."
"The price of Pega BPM falls on the higher side of the spectrum if I were to compare it with other solutions in the market."
"The price could be lower."
"The licensing is on a yearly basis. Because of our special relationship, all the training certifications are free of cost. All our employees can do Pega certifications at zero cost. It is all on Pega."
"We do not have to purchase any licenses for the product."
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Top Industries

By visitors reading reviews
Educational Organization
26%
Financial Services Firm
17%
Computer Software Company
12%
Government
7%
Financial Services Firm
26%
Computer Software Company
14%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Is Appian a suitable solution for beginners who have no additional preparation?
Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the edu...
Is it easy to set up Appian or did you have to resort to professional help?
We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So...
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Comparisons

 

Also Known As

Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
Pegasystems, SmartBPM
 

Learn More

Video not available
 

Overview

 

Sample Customers

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Appian vs. Pega BPM and other solutions. Updated: July 2024.
792,905 professionals have used our research since 2012.