We performed a comparison between Appian, IBM BPM, and IBM WebSphere BPMS based on real PeerSpot user reviews.
Find out what your peers are saying about Camunda, Pega, Appian and others in Process Automation."The most valuable feature is business automation."
"The technical support is excellent."
"It has good integrations. We were looking for out-of-the-box integration with both on-prem and publicly accessible data sources. We needed integration with the cloud, OData, our REST API feed, and then on-prem passthrough to go to a SQL database or on-prem APIs through Azure local deployment, etc."
"The tool is very flexible."
"There is no need to worry about vulnerabilities in the system, because Appian built a secure system."
"SAIL (Self-Assembling Interface Layer), a scripting language provided by Appian. It is the equivalent of JS and CSS. It allows creation of complex UIs which are also responsive. With SAIL, we have a single language for both the UI logic and its appearance. UI components can be built as reusable components and used in multiple UI interfaces."
"Call Web Service Smart Service - Web service integrations with other systems are super simple and fast to create, supported by low code menus."
"Appian has many valuable features, the first being the ease of development—rapid development. Second, the process of learning the product and tool is faster when compared to its peers in the market. It's closer to low-code, and while it's still not very easy, it's more low-code than other products in the industry. Appian has a good user interface, a seamless model user interface, which comes without additional coding. It can also integrate with multiple systems."
"It is a stale solution."
"IBM BPM is stable."
"We have automated processes with IBM BPM and DocuSign. Its valuable features include low-code, timer, etc. It makes it simple to implement the products. We generate reports using the solution."
"IBM BPM is easy to deploy."
"The solution is stable."
"IBM BPM is equipped with all the functionalities which are needed for building BPM enterprise-level applications."
"Agility is the key. It gives our customers a faster way to be able to implement processes, get ownership of task, visibility into a process. The ability to modify that process, optimize that process over time, is probably the biggest benefit that they get from the software."
"Automation is the most valuable feature of IBM BPM."
"We like the feature in which we can trace back instances."
"The UI capabilities of the solution are great. The speed of delivery is good."
"This product is flexible in its ability to integrate processes and it can be extended and integrated with other software."
"I wouldn't say their response time is long, but it could be quicker."
"We would like to have more granular control for interface styling."
"Offline capabilities and responsive capabilities could be better. The mobility features of Appian platform are still evolving."
"They should provide more flexibility so designers can create a more picture perfect device."
"Occasionally, certain pre-made modules may not be necessary and customers may desire greater customization options. Instead of being limited to pre-designed features, they may prefer a more flexible version that allows for greater customization."
"There is no UI customization possible."
"The tool itself is pretty good, but the main area that we struggled with was the backend. The frontend development is really good, but the backend modeling can be streamlined a little bit. There are good integrations, but tying them through the data layer and then up into the frontend could be improved a little bit. It does read/write on the data source, and you can configure it to just write or just read, but there is a little bit of work involved."
"Authoring tool is slow to use resulted in limitations on how quickly solutions can be built."
"We had a weird problem that whenever the database would go down, even for a few seconds, it broke the connection. It would not come back up as it was supposed to. However, working with IBM, we were able to figure out a fix, then it came back up, even after an interruption of the database."
"Also, we would like to see integration with artificial intelligence, machine learning-type of technical capabilities. Right now, there are a lot Watson libraries out there. Building those integrations more, out-of-the-box, from IBM would be a good direction."
"The price and the overall installation process could be improved."
"We have had to use Mule as an alternative integration tool because it is more flexible than IBM BPM."
"We need process monitoring. It is somewhat complex to monitor all the processes which work."
"Could increase vulnerability and security patches to make it more robust."
"All our clients are changing to microservice and cloud service. However, BPM does not have a solution for microservice and cloud service."
"Finding errors and bugs on the system is not easy. We can't seem to use the events or logs to find them, so it makes it difficult to debug the system. They really need to work on their debugging features to make is much, much easier. It would improve the solution considerably and should be something they add in a future release."
"Sometimes there are tasks that failed without any reason."
"The solution lacks acceptable stability."
"The user interface could be improved, and although integration opportunities are good, they could be improved further."
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