Appian vs BMC TrueSight Orchestration comparison

Appian and BMC are both solutions in the Process Automation category. Appian is ranked #8 with an average rating of 7.9, while BMC is ranked #23 with an average rating of 8.0. Appian holds a 6.2% mindshare in PA, compared to BMC’s 0.7% mindshare. Additionally, 95% of Appian users are willing to recommend the solution, compared to 87% of BMC users who would recommend it.

Appian

Read 63 Appian reviews

4,037 Views
559 Comparison Views

95% willing to recommend

BMC TrueSight Orchestration

Read 9 BMC TrueSight Orchestration reviews

469 Views
243 Comparison Views

87% willing to recommend

Appian

BMC TrueSight Orchestration

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Executive SummaryUpdated on Apr 6, 2025

Appian and BMC TrueSight Orchestration are competing platforms in business process management and IT service orchestration. Appian has an edge in user satisfaction and rapid deployment, while BMC TrueSight Orchestration is superior in feature depth and integration capabilities.

Features: Appian offers low-code automation, rapid development, and flexibility for customization. Its intuitive process management allows for quick implementation. BMC TrueSight Orchestration provides extensive integration options, a robust user interface, and effective incident management tailored for IT environments.

Room for Improvement: Appian could enhance its integration options and further simplify user interface design for more technical users. It also needs to expand its advanced feature set for larger IT operations. BMC TrueSight Orchestration requires improvements in ease of deployment, reduction of complexity, and documentation for users without specialized technical skills.

Ease of Deployment and Customer Service: Appian enables smooth deployment with accessible and responsive support, reducing time-to-value. BMC TrueSight Orchestration, while offering deep integration, presents a more complex setup that can challenge teams lacking experienced resources. Both platforms provide robust customer service, with Appian having a slight advantage in response efficiency.

Pricing and ROI: Appian generally offers a lower initial investment with a quicker ROI, making it an attractive option for digital transformation projects. It benefits small to medium-sized businesses with its cost-effectiveness. BMC TrueSight Orchestration requires higher upfront costs but delivers significant long-term value, particularly for larger enterprises with complex IT infrastructures.

To learn more, read our detailed Appian vs. BMC TrueSight Orchestration Report (Updated: June 2025).

Buyer's Guide

Appian vs. BMC TrueSight Orchestration

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Appian

Ranking in Process Automation

8th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (12th), Rapid Application Development Software (8th), Low-Code Development Platforms (5th), Process Mining (8th)

BMC TrueSight Orchestration

Ranking in Process Automation

23rd

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Process Automation category, the mindshare of Appian is 6.2%, down from 10.7% compared to the previous year. The mindshare of BMC TrueSight Orchestration is 0.7%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Nitin-Agarwal

Delivery Manager (Intelligent Business Automation) - Pega at Persistent Systems

Seamless integration enhances workflows while memory optimization can improve complex processes

I am working with all of these products: Pega, Appian, and OutSystems. I use Appian as a process orchestrator for workflow and rule-based routing, and it is preferred when I am developing an enterprise-wide application. The application is mobile-friendly, allowing me to use it across any device…

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HarshalDeore

Solutions Architect at Parseq

Ready to use, with no need for customization

We currently operate in a banking domain. It helps to take daily backups of database. The BMC TrueSight helps in following the Reserve Bank guidelines and scheduling the back up as necessary. The solution creates a back-up and re-evaluates all the necessary information, alarming us in case there is a set of missing information. In case the backup fails, it also has an error handling mechanism is present, sending real-time messages and alerts in the form of emails to responsible teams. We have minimized the L1 and L2 activities, currently allowing us to only deal with L3 activities. If there are any errors in terms of backup, the incident is directly raised to Level 3. This automation has helped us save about 5 million pounds. It is also capable of no-manual intervention, where onboarding can be done without any manual assistance. The GUI offered by this solution is currently not available in the market. Whenever the details of customers are entered in the GUI, the process is carried out smoothly in the background without any issues.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Rapid development with low-code makes it easier to quickly get apps implemented and the time to break-even and ROI is much faster."

"There is no need to worry about vulnerabilities in the system, because Appian built a secure system."

"SAIL (Self-Assembling Interface Layer), a scripting language provided by Appian. It is the equivalent of JS and CSS. It allows creation of complex UIs which are also responsive. With SAIL, we have a single language for both the UI logic and its appearance. UI components can be built as reusable components and used in multiple UI interfaces."

"There is a version coming out every six months with performance improvements."

"The tool is very flexible."

"The agile manner that we require to create our workflows. This is probably the most critical part of our solution and the time it takes to start processing the solution."

"Technical support has been amazing overall."

"Process culture is making noise inside the organization because now, everybody knows that their time is being monitored."

More Appian pros

"The product has a very good triggering mechanism."

"The initial setup is easy. The deployment was done in an hour."

"We particularly like the integration functionality of this solution. This product is open API, which means that it can be integrated with any solution from any other brand."

"The best feature of BMC TrueSight Orchestration is the number of integrated mechanisms it provides."

"We can implement compliance standards with the solution. You can also do patching so that the environment is compliant and secure from external threats and hacking. We can provision multiple systems with the help of predefined templates that the organization has forwarded us. The solution’s users can also integrate multiple products which can be either BMC or non-BMC. There are numerous possibilities that can be done with server automation"

"This solution is scalable."

"The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need for customization or resources. We can complete integration over cloud and on-premise, and even using mainframes. The automation are secure through BMC TrueSight Orchestration."

"I find the provisioning to be the most valuable."

More BMC TrueSight Orchestration pros

Cons

"We'd like improved functionality for testing new devices."

"If that had more DevOps capabilities, it would be an excellent product."

"If we could calculate the amount of data that will be realized, it would help us a lot."

"There are some restrictions with respect to using external components within Appian. So, for example, if we do not have a particular feature available, there's a long cycle of getting approvals and all of that. That does not offer flexibility, which definitely can be improved on."

"My only request is that they decrease the license costs."

"We would like to have more granular control for interface styling."

"The performance is pretty good, but the distortions need to be optimized in order for it to work well."

"Native mobile capabilities or hybrid mobile app capabilities are very limited. Things like offline sync, offline storage, access to smartphone device features, etc. are not supported by the Appian platform yet."

More Appian cons

"At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted."

"It would be helpful if TrueSight could log errors in a better format. I would also like to see more connector support. Let's say I have a third-party vendor that I need to integrate with Ansible. It would be helpful if BMC announced a specific connector for that. I've encountered situations where I need to work with scripts or find another way to integrate a particular product with TrueSight Orchestration. BMC already supports many products. For example, we have a connector for Ansible, but I think it needs to be improved some."

"The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem."

"BMC TrueSight Orchestration could improve by providing some visibility on how the workflows are progressing."

"Regarding scalability, the architecture does not allow you to add additional servers just able to use two application servers, so it's not scalable."

"The solution should move to the cloud. Every application from the BMC is on the container and moving to the cloud. There is also a number of limitations for the smart reporting feature of the TrueSight server which is not working in sync. We did not get any satisfactory reply from BMC on that note. We are not able to do the real-time sync between HSA and non-HSA service reporting tools and the actual application tools."

"We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter."

"The solution is not user-friendly."

More BMC TrueSight Orchestration cons

Pricing and Cost Advice

"The price of the solution is reasonable and is paid annually. The price of the solution depends on how many users use the solution. It can range from $50,000 to $200,000. For example, for 20,000 users the price can be approximately $200,000."

"BPM done right is a huge value proposition for almost any company, and with Appian's low code rapid development model, the ROI can be huge, while the break-even point should be accelerated tremendously."

"I think that if somebody is really serious at looking at business value, then by all means, the product is well worth the value. You get representative business value for the price that you pay for the product, and for the implementation of the product."

"You can't really test the software properly without actually buying the license first."

"Appian is very flexible in their pricing. In general, Appian's pricing is much, much lower when compared to competition like Pega or other products. Appian also has a flexible licensing model across geographies. Pega usually goes with a single licensing cost—which is a US-based cost—for all global customers, and it's costly. Whereas Appian has a different regional licensing cost model and it can be cheaper, depending on geography. So Appian's licensing is very flexible, and cheaper when compared to other competition."

"The tool is quite costly."

"Product pricing compared to some of the earlier vendors, like IBM, CA, and Oracle, is quite well-priced. Although, we do feel that as we increase the number of users and the workload increases, we will have to spend more."

"The price is high."

More Appian pricing and cost advice

"Licensing is per lot, or per agent — one agent is one license."

"There is a huge cost saving with BMC TrueSight compared to other solutions."

"Regarding pricing, it comes with the package when you buy the server automation. But it's made depending on some agreements for companies, of which I don't know the clause."

"Licensing is available in different ways and depends on data being consumed by users and nodes being operated."

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Top Industries

By visitors reading reviews

Financial Services Firm

20%

Educational Organization

15%

Computer Software Company

10%

Government

Financial Services Firm

21%

Computer Software Company

19%

Insurance Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which do you prefer - Appian or Camunda Platform?

Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...

See all answers

Is Appian a suitable solution for beginners who have no additional preparation?

Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the edu...

See all answers

Is it easy to set up Appian or did you have to resort to professional help?

We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So...

See all answers

What do you like most about BMC TrueSight Orchestration?

The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need...

See all answers

What needs improvement with BMC TrueSight Orchestration?

We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter.

See all answers

What is your primary use case for BMC TrueSight Orchestration?

BMC TrueSight is majorly used for database backup and auto remediation for the networks. It is also used for server provisioning.

See all answers

Comparisons

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Compared 11% of the time

ServiceNow vs Appian

Compared 11% of the time

Salesforce Platform vs Appian

Compared 10% of the time

Camunda vs Appian

Compared 9% of the time

Microsoft Power Apps vs Appian

Compared 7% of the time

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Control-M vs BMC TrueSight Orchestration

Compared 47% of the time

ServiceNow Orchestration vs BMC TrueSight Orchestration

Compared 20% of the time

Red Hat Ansible Automation Platform vs BMC TrueSight Orchestration

Compared 17% of the time

Microsoft System Center Orchestrator vs BMC TrueSight Orchestration

Compared 16% of the time

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Product Reports

Buyer's Guide

Appian

April 2025

Download Appian product report

Buyer's Guide

BMC TrueSight Orchestration

June 2025

Download BMC TrueSight Orchestration product report

Also Known As

Appian BPM, Appian AnyWhere, Appian Enterprise BPMS

TrueSight Orchestration, Atrium Orchestrator

Overview

Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:

Complete automation: Through complete automation, companies are able to coordinate and manage employees, existing systems, bots, data, and artificial intelligence (AI) in a single workflow. The solution offers a way to centrally manage all third-party automation vendors as well.
Low-code applications: Appian offers the ability to build applications faster with visual development and low-code tools. All applications are ready-made to be suitable for mobile.
Low-code data: Appian lets companies source data from multiple types of sources, eliminating the need for data migration. Through no-code and low-code solutions and industry-standard connectors, the platform also eliminates the need for data silos.
Enterprise ready: The platform offers options for companies to scale their businesses to an enterprise level without complications.

Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.

Appian Features

Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:

Robotic process automation (RPA): Users of Appian can assign software bots to perform rules-based tasks that need to be repeated over a set course of time. This can improve efficiency and performance within an organization while saving human resources.
Intelligent document processing: The tool offers a feature for quick and accurate extraction and structuring of data. This can reduce time and costs for organizations because it eliminates the need for outsourcing such services.
AI: Appian utilizes artificial intelligence to enhance applications, workflows, and automation. AI is also used to address complex processes and unique situations.
Business rules: Organizations can automate and simplify work processes while adhering to their operating procedures.
Application development: Appian provides a low-code development feature that allows users to deploy applications over ten times faster than through conventional approaches. This feature not only allows for quick application building, but also applications that run on multiple types of platforms, seamless data integration, and business scalability.
Integrations and data: Appian allows for data integration from a wide array of sources without the need for migration. This contributes to easy access to data across systems, real-time data insights, improved user experience, and accelerated development.

Appian Benefits

The benefits of using Appian include:

The solution ensures seamless organization growth, as it supports various UX patterns, common data schemes, and upgrades, used to facilitate application development on a bigger scale.
Appian can increase process speed and deliver applications considerably faster compared to conventional development.
The platform is easy to use and suitable for complete beginners to build applications and workflows.
Appian offers a variety of design tools that facilitate development and deployment.
Appian offers detailed real-time data insight which allows organizations to access relevant information about their processes as they are developing.
The solution offers clients the ability to move data between the cloud, on-premise, and hybrid configurations.
The platform is easy to optimize, which allows businesses to utilize it according to their personal needs.
Appian offers connectivity across web, mobile, email, voice, and chat, providing a multi-channel experience for companies and their clients.

Reviews from Real Users

A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.

Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.

Appian

IT process automation can significantly lower the cost of IT delivery and reduce the risk associated with manual interactions. BMC Atrium Orchestrator automates common, repeatable tasks to improve quality of service across the board.

Move from reactive, manual handling of requests to a fully automated system
Deliver consistent task and automation workflow results
Automate data collection for audit compliance
Align with best practices
Free up IT resources

BMC

Sample Customers

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee

Ameritas, Buckeye Partners, KNAB, Dex Media, News UK

Buyer's Guide

Appian vs. BMC TrueSight Orchestration

June 2025

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