

Appian and AWS Step Functions compete in the workflow automation space. Appian seems to have the upper hand due to its rapid development and stronger customer service, while AWS Step Functions stands out for seamless AWS service integration.
Features: Appian emphasizes rapid development with a low-code approach facilitating quick deployment across web and mobile platforms. It offers robust process and case management, agile workflows, and adaptable process modeling. AWS Step Functions excels in service integration, providing a visual workflow interface and smooth microservices integration.
Room for Improvement: Appian faces challenges like UI customization and better support for complex models. There are concerns about SAIL's learning curve and mobile app capabilities. AWS Step Functions could enhance integration features, improve fault tolerance, and reduce pricing dependencies to support multi-cloud compatibility.
Ease of Deployment and Customer Service: Appian provides flexibility with hybrid cloud options supporting both on-premises and cloud deployments, suiting varied enterprise needs. AWS Step Functions mainly operates in the public cloud, aligning with AWS-focused strategies. Appian is recognized for strong customer service, while AWS Step Functions could improve complex issue handling to reduce resolution delays.
Pricing and ROI: Appian's costs are high but justified by its comprehensive feature set and potential for rapid ROI, offering flexible licensing compared to competitors. AWS Step Functions has a variable pricing model based on service consumption, which may lead to unexpected costs. However, it appeals with cost-effective use for AWS-specific workflows.
They see return on investment in terms of cost savings, time savings, more efficient processes, and more efficient employees.
Appian is very efficient, allowing us to build a lot of applications within a financial year, making it cost-effective.
The technical support for Appian rates as 10 out of 10 because they have a great support team.
Their customer service is responsive, and the team is very prompt for support.
The technical support is generally good.
The speed of reply and the content of their responses usually solve the problems that arise.
I use enterprise support, which is excellent, providing responses within fifteen minutes.
On a scale of one to 10, Appian rates as a nine for scalability.
Initially, without much coding, I can easily handle five thousand records.
Appian is scalable, but it depends on how you build your applications.
Starting separate Step Functions for each request, making it highly scalable.
There isn't much need for scalability when creating orchestration in AWS Step Functions, which explains the rating of six.
It depends on how it has been designed and how it has been configured.
The stability of Appian would rate as nine, as it's a stable environment.
If one zone fails, others handle the demand, ensuring high availability.
I never faced any faults or issues due to its stability with AWS, making it very reliable with no downtime and 100% reliability.
It has room to improve for use cases where the users are public facing, where anonymous users could come to a site and run a business workflow or interact with some data.
I would like to see more enhancement in the user interface to allow more freedom in designing the sites and pages.
If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory.
It would benefit from more integration with different applications or services.
On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
The pricing of Appian is based on the number of users and generally ranges from 70 to 100 USD per user per month.
The price of Appian, on a competitive landscape, is a little bit on the higher side for companies, rating maybe a 6.5.
Pricing for Step Functions is very cheap.
The cost is average, provided it is configured correctly.
The zero-code integration feature is remarkable, allowing for ease of data transfer and workflow enhancement.
Appian also utilizes AI for business users, providing a feature called process each view, enabling business users to create their own dashboards, reports, and gain insights from their data and processes using artificial intelligence.
I can create tables, perform database-related activities, and create multiple tables.
Step Functions provide seamless integration with AWS services, which enhances the speed of application development.
AWS Step Functions offers advanced workflows that save time and enhance efficiency by reducing delays and ensuring consistent orchestration among various services.
It was particularly valuable for its integration capabilities, allowing for execution of scripts and data migration.


| Product | Market Share (%) | 
|---|---|
| Appian | 5.3% | 
| AWS Step Functions | 2.1% | 
| Other | 92.6% | 


| Company Size | Count | 
|---|---|
| Small Business | 20 | 
| Midsize Enterprise | 9 | 
| Large Enterprise | 41 | 
| Company Size | Count | 
|---|---|
| Small Business | 7 | 
| Midsize Enterprise | 2 | 
| Large Enterprise | 5 | 










Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:
Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.
Appian Features
Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:
Appian Benefits
The benefits of using Appian include:
Reviews from Real Users
A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.
Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.
AWS Step Functions integrate seamlessly with other AWS services to offer efficient pipeline and workflow management. Its intuitive design allows for streamlined orchestration, easily handling complex tasks.
AWS Step Functions provide robust orchestration and automation capabilities, simplifying the creation of workflows with graphical and JSON-based designs. It excels in managing tasks through advanced parallelization and error handling features. Automatic scaling further enhances performance, ensuring reliability in varied environments. However, improvements are needed in IDE integration, larger data handling, and fault tolerance. Users find value in its capacity for microservice orchestration and data integration, although dependency on the Amazon ecosystem and limited third-party integrations pose challenges.
What are the key features of AWS Step Functions?In industries managing data pipelines, AWS Step Functions orchestrate workflows, execute parallel ETL jobs, and integrate various AWS services, enabling smoother operations and efficient data migration. Companies benefit from streamlined processes and robust handling of interdependent tasks.
We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.