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Appian RPA vs BMC TrueSight Orchestration comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Appian RPA
Ranking in Process Automation
20th
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
3
Ranking in other categories
Robotic Process Automation (RPA) (11th)
BMC TrueSight Orchestration
Ranking in Process Automation
32nd
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Process Automation category, the mindshare of Appian RPA is 0.9%, up from 0.5% compared to the previous year. The mindshare of BMC TrueSight Orchestration is 1.4%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
Appian RPA0.9%
BMC TrueSight Orchestration1.4%
Other97.7%
Process Automation
 

Featured Reviews

Ashish-Chopra - PeerSpot reviewer
Principal Architect at Westpac Bank
Automation has reduced manual errors and now needs better high-volume data handling
In my opinion, Appian RPA can be improved. We are planning to conduct a proof of concept on volume because we are still not entirely certain about how well the record type feature performs on Appian with high volumes of data. After conducting client calls with HSBC, Santander, and a few of the Big Four, we learned about use cases where Appian has been used for high volumes of data. We are planning to conduct a proof of concept to test that hypothesis. Additional features that could enhance Appian RPA in the future would include AI on Azure. Currently, their AI is only AWS-based, and we are in discussions with the company about this because we are an Azure shop. I believe this would be a good area for them to concentrate on.
HarshalDeore - PeerSpot reviewer
Solutions Architect at Parseq
Ready to use, with no need for customization
We currently operate in a banking domain. It helps to take daily backups of database. The BMC TrueSight helps in following the Reserve Bank guidelines and scheduling the back up as necessary. The solution creates a back-up and re-evaluates all the necessary information, alarming us in case there is a set of missing information. In case the backup fails, it also has an error handling mechanism is present, sending real-time messages and alerts in the form of emails to responsible teams. We have minimized the L1 and L2 activities, currently allowing us to only deal with L3 activities. If there are any errors in terms of backup, the incident is directly raised to Level 3. This automation has helped us save about 5 million pounds. It is also capable of no-manual intervention, where onboarding can be done without any manual assistance. The GUI offered by this solution is currently not available in the market. Whenever the details of customers are entered in the GUI, the process is carried out smoothly in the background without any issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best feature of Appian RPA is that it is highly integrated into the Appian platform itself and is very easy to configure in the end-to-end Appian automation solution."
"Appian RPA is super easy to use, offering low code, no code capabilities."
"I find the pricing of Appian RPA reasonable because it is user-based, and we can experiment with it."
"The best thing about TrueSight is the user interface, which is intuitive and easy to use. It supports accessibility and exporting, so we can output to the format we require. We can use TrueSight to integrate nearly any other product. I can't think of another product that can match this functionality. We also have Microsoft Orchestrator, but it can't match BMC TrueSight Orchestration."
"This solution is scalable."
"We particularly like the integration functionality of this solution. This product is open API, which means that it can be integrated with any solution from any other brand."
"The initial setup is easy. The deployment was done in an hour."
"The product has a very good triggering mechanism."
"I find the provisioning to be the most valuable."
"The best feature of BMC TrueSight Orchestration is the number of integrated mechanisms it provides."
"We can implement compliance standards with the solution. You can also do patching so that the environment is compliant and secure from external threats and hacking. We can provision multiple systems with the help of predefined templates that the organization has forwarded us. The solution’s users can also integrate multiple products which can be either BMC or non-BMC. There are numerous possibilities that can be done with server automation"
 

Cons

"There are many competitive products in the market right now, for example, UiPath and Automation Anywhere. These competitive products are now coming up with features which Appian RPA currently does not have."
"There are not any areas that need improvement off the top of my head."
"In my opinion, Appian RPA can be improved."
"The solution is not user-friendly."
"BMC TrueSight Orchestration is difficult to understand. It's not very user-friendly."
"The solution should move to the cloud. Every application from the BMC is on the container and moving to the cloud. There is also a number of limitations for the smart reporting feature of the TrueSight server which is not working in sync. We did not get any satisfactory reply from BMC on that note. We are not able to do the real-time sync between HSA and non-HSA service reporting tools and the actual application tools."
"Regarding scalability, the architecture does not allow you to add additional servers just able to use two application servers, so it's not scalable."
"At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted."
"The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem."
"BMC TrueSight Orchestration could improve by providing some visibility on how the workflows are progressing."
"We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter."
 

Pricing and Cost Advice

Information not available
"Licensing is per lot, or per agent — one agent is one license."
"There is a huge cost saving with BMC TrueSight compared to other solutions."
"Regarding pricing, it comes with the package when you buy the server automation. But it's made depending on some agreements for companies, of which I don't know the clause."
"Licensing is available in different ways and depends on data being consumed by users and nodes being operated."
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Top Industries

By visitors reading reviews
Construction Company
18%
Financial Services Firm
15%
Comms Service Provider
11%
Insurance Company
9%
Healthcare Company
14%
Financial Services Firm
13%
Outsourcing Company
10%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for Appian RPA?
I didn't handle payments or costs. We recommended infrastructure stacks to our clients, who implemented them, and we provided ongoing consulting services.
What needs improvement with Appian RPA?
In my opinion, Appian RPA can be improved. We are planning to conduct a proof of concept on volume because we are still not entirely certain about how well the record type feature performs on Appia...
What is your primary use case for Appian RPA?
We have been working with Appian RPA along with the entire workflow case management suite. Recently, Appian released their AI, which achieved general availability in August 2025. This is a document...
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Also Known As

Jidoka RPA
TrueSight Orchestration, Atrium Orchestrator
 

Overview

 

Sample Customers

empark, talan, liverpool, ayesa, aeromexico, teknei
Ameritas, Buckeye Partners, KNAB, Dex Media, News UK
Find out what your peers are saying about Appian RPA vs. BMC TrueSight Orchestration and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.