Amazon WorkSpaces vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) comparison

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Executive Summary

We performed a comparison between Amazon WorkSpaces and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) based on real PeerSpot user reviews.

Find out in this report how the two Desktop as a Service (DaaS) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features are easy provisioning, an active directory, and mobile access.""Amazon WorkSpaces is very fast.""They maintain it and manage it very well.""The experience is seamless and there is no delay. The performance is very good. Initial startup times is a little bit of wait time, but it is bearable.""The best feature is that it operates very quickly. It depends on the regional location. If we choose a nearby location, nearby servers, it will be best for users to use.""Security, streaming, faster performance, scalability, and the fact that it is very much cost-effective, are some of the solution's valuable features.""The most valuable feature is the mobility. I can use it anywhere.""The best thing about Amazon WorkSpaces is the security it provides."

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"It has very good performance in delivering 3D applications over WAN.""The user experience when using the solution's technology remotely is definitely superior to our VPN and/or Windows Remote Desktop. It's a much better user experience for those folks.""It has improved delivering applications to remote locations with its lower bandwidth utilization.""It provides the flexibility of being used on any device which makes the employee experience better, in terms of ease of use.""We can provide tons of applications with different settings, behaviors, and operating systems. It is the same way for the user. Then, we are totally transparent for the user to use a lot of totally different applications, which is the most important part of Citrix today.""Citrix has had the top remote display for the last 20 years, and there is a huge technological gap between Citrix and its competitors.""For our company's customers, I feel that the product is stable.""The most valuable feature is the ability to connect to our on-premise applications, through the Workspace app and the Workspace experience. The user experience when using the solution's technology remotely is good. Our users are able to work and it's seamless. The performance is also good."

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Cons
"Amazon WorkSpaces needs to improve on releasing the most number of patches immediately as quickly as possible. And they need to enable more USB options to connect a mobile phone to that particular workspace.""I would say that it is a little complex to configure.""The solution lacks a shadow mode option, and it needs to have it.""An area that could be improved is it could work better on VPN.""Making it more self-service friendly would be the implement I'd be looking for. When we have to add new applications, we have to go through the IT to do that, and they need to do some configuration changes. I believe they have to reevaluate the computation and storage and the memory. So this is this is something that as an unrequired and should be changed. Also, the initial start time takes couple of minutes and it is easy for get distracted during the time. So if it can reduce the start time to a reasonable start of time to a reasonable time of five to ten seconds. That will be great.""If they had a cheaper option for graphics pro, I think that it would be beneficial and I would use it.""Configuration was a bit complicated at first but manageable.""The product needs to improve its pricing. It should also improve corporate identity management and single sign-on."

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"The user profiles could use some improvement.""We would like to be able to provide VDI, a full desktop, to each of our users.""I think they can improve the troubleshooting to make it easier for users to solve problems on their own. For example, it could provide an error code and some instructions on how to reconnect to the database or do something proactive to fix the issue with the system.""The Endpoint Management solution needs improvement when it comes to mobile device management. For example, they are still not supporting Windows 10 and this feature is required by many customers.""The only thing we have found to be detrimental is when we have tried to find training. I realize that we're looking at it at the worst time possible, with a pandemic going on, but it seems that most of the training offered is learn-by-yourself online.""Latency is also a major problem when adopting Citrix for video editing software or 3D editing software, especially editing 4K video or large file size. The Citrix virtualized solution becomes too slow, so we cannot use the VDI.""Citrix Virtual Apps and Desktops are not easy to set up. However, I have the experience and I can do it easily. It could be easier to set up.""Using the app layering feature can be quite difficult and cumbersome."

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Pricing and Cost Advice
  • "There are several different options available, but it can range anywhere from $85 to $150 a month per machine."
  • "The bundle works out to be approximately $20.00 per month."
  • "The solution is not very cheap and it is not too pricey."
  • "On a scale of one to ten, where one is low and ten is a high price, I rate the pricing a two."
  • "The solution is expensive."
  • "I think that the price can be lower. We have cases where the customer needs to have lower costs. So since we don't have options, like, shadow mode, they need to decrease pricing or have other models for reduced pricing."
  • "They have hourly and monthly pricing, and because our use case is, more of a sporadic use, so I go for hourly pricing. Again, the details of the pricing is handled by the procurement. From an end user perspective, pay as you use hourly is suitable"
  • "Price-wise Amazon Workspaces is cheaper than most services available."
  • More Amazon WorkSpaces Pricing and Cost Advice →

  • "You have to do some hard work in order to get the suitable licenses."
  • "The licenses are affordable, but the support is a bit expensive, though worth the value.​"
  • "The product, XenServer, is free to use, and XenApp has a one month free license."
  • "It is a bit costly, but enterprise class features come with a cost."
  • "It is quite expensive, but so are the competitors on the market."
  • "I think it is a little high priced."
  • "I suggest using the concurrent user licensing scheme."
  • "A perpetual enterprise license costs approximately $300 USD."
  • More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Performance and scalability are valuable features.
    Top Answer:It is very expensive. I would rate the pricing model a ten out of ten, with ten being the most expensive. There are additional costs to the standard licensing fees.
    Top Answer:Configuration was a bit complicated at first but manageable. In future releases, I would like to see more user-friendly administrator controls.
    Top Answer:There are many features that I like, but the stability over the Internet is exceptional. Even if there's bandwidth fluctuation or network jitter, it performs well, offering a seamless experience to… more »
    Top Answer:In the past, the prices of the product were great. With the acquisition of Citrix by your company, the prices have drastically increased. For my company, it has become a bit of a problem to sell… more »
    Top Answer:I would like to see simplification in the management of the on-prem infrastructure component of Citrix DaaS, particularly in the studio tool used to manage the DaaS infrastructure. This simplification… more »
    Ranking
    Views
    2,081
    Comparisons
    1,396
    Reviews
    11
    Average Words per Review
    439
    Rating
    8.1
    Views
    2,702
    Comparisons
    1,697
    Reviews
    21
    Average Words per Review
    584
    Rating
    7.5
    Comparisons
    Also Known As
    WorkSpaces
    Citrix Virtual Apps and Desktops, XenDesktop, XenApp (Citrix Virtual Apps)
    Learn More
    Overview

    Amazon WorkSpaces is a fully managed desktop-as-a-service (DaaS) solution provided by Amazon Web Services (AWS). It allows users to access a virtual desktop environment in the cloud from various devices, including laptops, tablets, and thin clients.

    With Amazon WorkSpaces, users can have a complete desktop experience with their familiar applications and data, while the underlying infrastructure and management tasks are handled by AWS. The virtual desktops provided by Amazon WorkSpaces are persistent, meaning that user data and settings are retained even when disconnected from the virtual desktop.

    Amazon WorkSpaces Features:

    • Desktop Experience: Provides a complete Windows or Linux desktop experience for users.
    • Device Flexibility: Accessible from various devices such as computers, tablets, and thin clients.
    • Managed Service: AWS manages infrastructure, updates, patches, and backups.
    • Flexible Scaling: Easily scale the number of virtual desktops based on needs.
    • Security and Compliance: Built-in security features and compliance capabilities.
    • Cost-Effective: Pay-as-you-go pricing model for optimized cost management.
    • Integration with AWS Services: Seamlessly integrates with other AWS services.
    • User Profile Management: Supports saving and applying user-specific settings.
    • Application Compatibility: Supports a wide range of applications.

    Amazon WorkSpaces Benefits:

    • Flexible Accessibility: Users can access their virtual desktops from various devices, providing flexibility and mobility.
    • Simplified Management: AWS manages the underlying infrastructure, reducing the burden of desktop management for organizations.
    • Scalability: Easily scale the number of virtual desktops up or down based on business needs, accommodating workforce changes.
    • Enhanced Security: Built-in security features and compliance capabilities ensure data protection and regulatory compliance.
    • Cost Savings: Pay-as-you-go pricing eliminates upfront infrastructure costs, allowing organizations to optimize their desktop infrastructure expenses.
    • Integration with AWS Services: Seamlessly integrate with other AWS services for enhanced functionality and capabilities.
    • User-Friendly Experience: Offers a familiar desktop environment with customizable settings and application compatibility.

    Reviews from Real Users

    Sachin Narvekar, IT-IS LEAD at Tata Consultancy, writes that "Amazon WorkSpaces is a virtual desktop platform. So, instead of having your laptops, and desktops, you can have your data on the cloud.”, he also adds, "Security, streaming, faster performance, scalability, and the fact that it is very much cost-effective, are some of the solution's valuable features."

    Ravi-Bhardwaj, Manager at Ravi RITS Enterprice, states that “The solution has improved the organization because now any user who doesn't have a corporate laptop can connect to the system, security is still high, and it uses very low bandwidth.”

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    Sample Customers
    GrubHub, Endemol Shine Nederland, CMC Property Services
    Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company15%
    Government14%
    Financial Services Firm8%
    Comms Service Provider7%
    REVIEWERS
    Computer Software Company19%
    Financial Services Firm9%
    Insurance Company8%
    Energy/Utilities Company8%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Financial Services Firm11%
    Government8%
    Manufacturing Company7%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise23%
    Large Enterprise38%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise19%
    Large Enterprise61%
    REVIEWERS
    Small Business28%
    Midsize Enterprise16%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise15%
    Large Enterprise63%
    Buyer's Guide
    Amazon WorkSpaces vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)
    March 2024
    Find out what your peers are saying about Amazon WorkSpaces vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Amazon WorkSpaces is ranked 2nd in Desktop as a Service (DaaS) with 14 reviews while Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 1st in Desktop as a Service (DaaS) with 90 reviews. Amazon WorkSpaces is rated 8.2, while Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4. The top reviewer of Amazon WorkSpaces writes "A High Performing Amazon Workspace Solution for Seamless Workspace Management". On the other hand, the top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". Amazon WorkSpaces is most compared with Amazon Appstream, Teradici PCoIP Zero Clients, VMware Horizon DaaS and Nutanix Frame, whereas Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with VMware Horizon View, Citrix Workspace, Amazon Appstream, Microsoft Remote Desktop Services and Parallels Remote Application Server (RAS). See our Amazon WorkSpaces vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) report.

    See our list of best Desktop as a Service (DaaS) vendors.

    We monitor all Desktop as a Service (DaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.