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Amazon WorkMail vs Mailigen comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon WorkMail
Ranking in Cloud Email
2nd
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
14
Ranking in other categories
Email Applications (4th)
Mailigen
Ranking in Cloud Email
20th
Average Rating
7.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Cloud Email category, the mindshare of Amazon WorkMail is 8.0%, up from 7.7% compared to the previous year. The mindshare of Mailigen is 2.0%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Mindshare Distribution
ProductMindshare (%)
Amazon WorkMail8.0%
Mailigen2.0%
Other90.0%
Cloud Email
 

Featured Reviews

GM
Owner at Marinov
Centralized email accounts have streamlined routing, security checks, and long-term organization
While using Amazon WorkMail over time, I haven't encountered substantial disappointments, but there have been usual glitches with the web interface. For instance, while the service is generally 99.5% perfect, I experience issues like the folder structure I set up sometimes not remembering the state of expanded and collapsed nodes after refreshing the page. This lack of persistence in which nodes are collapsed or opened can be frustrating. However, since it's a minor technical issue, I doubt the average user would notice it. If Amazon WorkMail were not discontinuing, I wouldn't think there is much to improve or enhance about it. It is standard enough and easy to use, and any glitches are minor, not worth evolving or disrupting its current functionality. As for whether the user interface is intuitive and if I'm satisfied with its flexibility and customizability, there are some minor features lacking, but I don't feel a need for changes since it works as designed. The most crucial aspect is that I can set up my address book with the complex organizational structure needed for the accounts connecting to AWS. The lower-level functionalities suit me well enough. Other services often have customizable views of email representations with senders, subjects, and even snippets of content. While my external application on mobile can show customizable lines with my email list, Amazon WorkMail does not offer that feature. I don't really need it, but it would be a nice addition for power users.
it_user245427 - PeerSpot reviewer
Communication Manager at a tech services company with 51-200 employees
​The editor itself needs improvements, but we can communicate in a more engaging way.
Customer Service: It's very high. Technical Support: It's very high. A good example is that they're always keen on helping - I had some problems with the system and they were there with me all the time until the problem was solved. So I can say their customer service is top level.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Despite being an end-user service on AWS, the backend is complex enough to enable many useful features, I invested time in configuring it, and it worked flawlessly for six years."
"It is highly available and scalable. It is also highly reliable. I don't lose any of the messages or emails. If there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried, and the email reaches its destination. This way, it is highly reliable."
"The best feature is that Amazon SES provides verified email messages."
"WorkMail works very well, and the functionality is fine."
"Amazon SES is very easy to configure."
"There is no need for me to set up security."
"We use the tool for transactional emails and marketing."
"The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."
"We were able to send, to our potential clients, a mail proposal and follow who is clicking and reading what in order to prepare additional customized and adjusted offers according to their interest."
"Customer Service: It's very high. Technical Support: It's very high. A good example is that they're always keen on helping - I had some problems with the system and they were there with me all the time until the problem was solved."
 

Cons

"It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools."
"The product should improve technical support."
"Now, I'm not very happy because they are discontinuing the service, and I will have to find a new one to migrate everything, including all my filters and routing rules."
"There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues."
"Amazon WorkMail's user interface could be more intuitive and user-friendly."
"The only issue is the price, which is far too expensive."
"It would be nice if they had a what you say is what you get editor to build newsletters like MailChimp has."
"If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great."
"We tried using IT as a survey tool, but at that time the feature was new and did not offer as much functionality as for example Google spreadsheets."
"The editor itself, as it is sometimes a bit complicated to find the features you need."
 

Pricing and Cost Advice

"The solution should improve its price."
"WorkMail does require a license, it is, per user."
"It's very cheap. The cheapest among all the services available."
"I rate the solution's pricing as one out of ten. It is close to being cheap. Sometimes, the tool offers a generous amount of free messages, up to 40,000, which is great for startups like ours. This means that we don't accumulate any costs for some months because we stay within the free usage tier. When we exceed the free allocation, the costs are reasonable, and no hidden charges exist."
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Top Industries

By visitors reading reviews
Comms Service Provider
10%
University
10%
Computer Software Company
7%
Manufacturing Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise5
No data available
 

Questions from the Community

What needs improvement with Amazon WorkMail?
We are satisfied with Amazon WorkMail, as it is able to send emails and provide receipts, including the read and other statuses. Since we are doing more API side integrations, there does not seem t...
What advice do you have for others considering Amazon WorkMail?
From the communication aspects, working with Amazon WorkMail has been seamless and cost-effective. My customers do not make any use of Amazon WorkMail's compatibility with Microsoft Active Director...
What is your primary use case for Amazon SES?
We are an integrator, and we have a product in which we use Amazon WorkMail. We send emails on a daily basis in a batch mode to customers. We have about 50,000 emails across various customers.
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Comparisons

 

Also Known As

Amazon SES
No data available
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Platforma, Studio Moderna, Inspired Communications, Jungle Expert
Find out what your peers are saying about Amazon WorkMail vs. Mailigen and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.