We performed a comparison between Amazon Pinpoint and Microsoft Dynamics CRM based on real PeerSpot user reviews.
Find out what your peers are saying about Salesforce, monday.com, Microsoft and others in Marketing Management."From my experience, Amazon Pinpoint's most valuable feature is its ability to deploy outbound projects quickly. It is easy to use when setting up outbound campaigns, allowing us to deploy solutions rapidly. It is easy to learn."
"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."
"The Outlook calendar has been very helpful for us."
"Multifeatured CRM software with good stability and scalability."
"Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works."
"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"It's a good solution for enterprise-level companies."
"The product is user-friendly."
"Integration is the best feature of Microsoft Dynamics CRM. It integrates quickly across multiple apps and has a lot of APIs available that you can link to. It's very customizable, so we're able to tailor it to a client's needs."
"In my opinion, Amazon Pinpoint needs improvement in several areas. It lacks many features that competitors like Genesys offer. For example, we cannot set up multiple campaign plans or switch campaigns from one set of customers to another. Additionally, reporting functionality needs to be improved."
"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."
"From my experience, the solution's tech support could improve with a quicker response time."
"They should work on improving the solution's scalability."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."
"The manufacturing module could be improved. I would like to see customization in the next release."
"Microsoft Dynamics CRM could improve by being more user-friendly."
"The overall price of Microsoft Dynamics CRM could improve."
Earn 20 points
Amazon Pinpoint is ranked 8th in Marketing Management with 1 review while Microsoft Dynamics CRM is ranked 3rd in Marketing Management with 68 reviews. Amazon Pinpoint is rated 6.0, while Microsoft Dynamics CRM is rated 7.6. The top reviewer of Amazon Pinpoint writes "Helps to manage outbound campaigns such as automated outgoing calls to end users". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". Amazon Pinpoint is most compared with Salesforce Marketing Cloud, Adobe Campaign and Marketo, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com.
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