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Amazon CloudWatch vs eG Enterprise comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon CloudWatch
Ranking in Application Performance Monitoring (APM) and Observability
14th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
48
Ranking in other categories
Log Management (13th), Cloud Monitoring Software (13th)
eG Enterprise
Ranking in Application Performance Monitoring (APM) and Observability
58th
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
21
Ranking in other categories
Network Monitoring Software (72nd), IT Infrastructure Monitoring (50th)
 

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Amazon CloudWatch is 1.2%, down from 1.6% compared to the previous year. The mindshare of eG Enterprise is 0.8%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Amazon CloudWatch1.2%
eG Enterprise0.8%
Other98.0%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Azam S M - PeerSpot reviewer
Infrastructure Lead at Danat Fz LLC
Has provided reliable monitoring and alerting through extensive metric tracking and dashboard configuration
Amazon CloudWatch itself provides a lot of data. However, for visualization, we need to use third-party tools. We are in a process of integrating Grafana, Loki, and Prometheus to have better visualization on Amazon CloudWatch. We are also integrating Grafana with the application itself to get the application data and logs. Alternatively, there is AWS Kinesis and Glue where you can scrape the logs and have visualization, but a more easy option is Grafana. If you want to get a proper visual representation to see what is happening, then you need to integrate a third-party tool. Amazon CloudWatch has all the data, but to see what is happening, you need some third-party tool.
Jose Ramon Crespo - PeerSpot reviewer
Senior Enterprise Director at Towers IT
Utilize artificial intelligence for faster issue response and seamless ITSM integration
The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features. These capabilities help us gather more information and analyze it faster, leading to better responses to issues. The tool is also excellent at integrating with ITSM services, providing a seamless alerting system for our customers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The monitoring features are valuable."
"I can put it in a simple term, its simplicity is always there."
"Amazon CloudWatch has a user-friendly interface."
"CloudWatch is good to use for infrastructure monitoring and workload monitoring on AWS."
"Amazon CloudWatch offers cost-saving advantages by being an inbuilt solution that requires no separate setup or maintenance for monitoring tasks."
"The most valuable feature of Amazon CloudWatch is intrusion prevention."
"In Amazon CloudWatch, I found their data analytics services most valuable."
"It's stable, the performance is good, it's reliable, there are no bugs or glitches, and it doesn't crash or freeze."
"After trying many products with little satisfaction, we can finally say that we have found the best product on the market to monitor Citrix environments."
"The support we get from eG Innovations is truly outstanding."
"What I like about eG Enterprise is that it's easy to use, it's a simple product, and you can get up to seventy-five to eighty percent of the required information based on real user experience and diagnostics."
"Customer service and support are superb."
"We haven't really had an issue per se, but there was a time when we had some network devices that were down, and eG showed us pretty quickly that that part of the network was down."
"The GUI is nicer than all the other graphical interfaces out there."
"It delivers a huge amount of value and most people don't understand that."
"Single pane of glass to review status of the full environment."
 

Cons

"The dashboard and the UI could improve in Amazon CloudWatch. Additionally, they should focus on visibility inside the servers with AI and machine learning integrations. This would allow users who are using the solution to see what is happening within the system better."
"We find this product lacking and this is why we want to look for a new service that can cover our needs."
"The drill-down aspect on the dashboard of the solution needs improvement."
"What would make Amazon CloudWatch better is if it includes more on-site checks, particularly status checks on the CPU, network input/output, etc."
"Some of our customers want to use Kubernetes to monitor their CICD flow but Amazon CloudWatch does not support it. We need to use another solution, such as Datadog or Dynatrace has the needed capability."
"The product’s documentation must be improved."
"The configuration capabilities could be better."
"We'd like the interface to be as easy as Datadog."
"The solution should improve on the security side and include some more API integrations into wider application platforms."
"The interface could be improved as it is not real intuitive. It is not user-friendly."
"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."
"One thing that I don't like about eG is like the interface. It's not really that user-friendly to make a change, or to navigate through."
"The solution needs to enhance the management dashboards."
"The integration must be improved."
"Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap."
"The UI looks a little dated and could do with a refresh."
 

Pricing and Cost Advice

"What's were using is the free service of Amazon CloudWatch, so they're not charging us. As for hidden fees, we're not aware of them because we're using what our clients provided us."
"It is a free-of-charge service."
"It’s an open-source solution."
"The tool is not expensive."
"We have monthly licensing costs. The licenses are probably in the vicinity of about $300 - $350/month."
"The product's cost is relatively inexpensive."
"The solution is expensive."
"The price is okay for me."
"They gave us a good price, when they were found out we were looking at other products because their price was very high. We were looking at another solution, then we came back to them was because they brought the price down. We selected them for three years."
"The product is very cheap."
"It'd be nice if the price was lower. That would be an improvement."
"It is not expensive."
"They are aligned with other enterprise solutions."
"You may get some monitoring products with certain licensing you may own. Some of these can take ages to configure and setup, along with needing a license to drive the software."
"We paid about 300,000 Saudi Riyal for the solution and it was quite affordable compared to the competition."
"There are two licensing options: Perpetual and SaaS-based. The main offering, in terms of what eG prefers to offer, is the subscription-based rather than the Perpetual License. The price could be cheaper."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
9%
Computer Software Company
8%
Transportation Company
8%
Retailer
11%
Government
10%
Financial Services Firm
10%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise24
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise10
 

Questions from the Community

What needs improvement with Amazon CloudWatch?
Amazon CloudWatch itself provides a lot of data. However, for visualization, we need to use third-party tools. We are in a process of integrating Grafana, Loki, and Prometheus to have better visual...
What is your primary use case for Amazon CloudWatch?
Amazon CloudWatch is a very small service that AWS provides. It is a monitoring service for applications within the AWS cloud, and we can integrate external applications using the APIs or SDK. The ...
Any advice about APM solutions?
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
Do you recommend eG Enterprise? Why or why not?
I feel that eG Enterprise is one of the top APM tools available on the market. Out of the solutions I have tried, it is the best for monitoring, diagnosis, analytics, and reporting of key IT servic...
What is your experience regarding pricing and costs for eG Enterprise?
The pricing is per user per year and varies depending on the components being monitored. It is within the range of other competitive solutions.
 

Overview

 

Sample Customers

AirAsia, Airbnb, Aircel, APUS, Avazu, Casa & Video, Futbol Club Barcelona (FCBarcelona), National Taiwan University, redBus
20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.
Find out what your peers are saying about Amazon CloudWatch vs. eG Enterprise and other solutions. Updated: March 2026.
885,376 professionals have used our research since 2012.