

BMC TrueSight and Amazon CloudWatch compete in the monitoring and event management category. BMC TrueSight has the upper hand in supporting diverse systems and technologies, while CloudWatch is strong in seamless AWS integration and real-time metrics.
Features: BMC TrueSight is valued for supporting hardware, networks, applications, and cloud environments within a single monitoring interface. It offers proactive monitoring, event management, and vendor equipment support, enabling comprehensive oversight across an IT landscape. Amazon CloudWatch excels in real-time performance metrics, alert generation, and ease of integration within AWS, providing users with detailed insights and seamless service connectivity.
Room for Improvement: BMC TrueSight would benefit from simplified deployment, lower cost, streamlined reporting, and enhanced cloud monitoring stability. Improvements in predictive capabilities could also enhance its offering. Amazon CloudWatch could advance with more customizable reporting, better UI components, and smoother integration outside the AWS ecosystem, addressing user interface intuitiveness.
Ease of Deployment and Customer Service: BMC TrueSight is primarily deployed on-premises with complex implementation requirements, although customers find value in its flexibility. Customer service is mixed, with varied experiences in support responsiveness. Amazon CloudWatch, native to the AWS cloud, offers easy setups with integrated AWS tools, though its support encounters mixed reviews, especially concerning repetitive issue handling.
Pricing and ROI: BMC TrueSight is higher priced due to licensing and maintenance fees, but offers potential savings in IT operations costs. Amazon CloudWatch uses a pay-as-you-go model, which can be cost-effective within AWS but expensive as data scales, offering a pragmatic alternative for those deeply integrated into AWS environments.
Amazon CloudWatch offers cost-saving advantages by being an inbuilt solution that requires no separate setup or maintenance for monitoring tasks.
While using their cloud and cloud resources, if you have an issue with CloudWatch, you must pay additional monthly fees to get time from dedicated tech support.
In recent years, due to business expansion, knowledge levels among support engineers seem to vary.
I would rate their technical support a nine out of ten.
It is already there as a managed service from AWS.
Amazon CloudWatch's scalability is managed by AWS.
I sometimes notice slowness when Amazon CloudWatch agents are installed on machines with less capacity, causing me to use other monitoring tools.
When using third-party dashboards such as Kibana or Grafana and other visualization tools, there should be a way to feed CloudWatch's data and logging capabilities into these visualization tools.
Amazon CloudWatch has all the data, but to see what is happening, you need some third-party tool.
Maybe Amazon Web Services can improve by providing a library for CloudWatch with some useful features.
There are some complexities with deployment that could be improved in BMC TrueSight.
Overall, the pricing of Amazon CloudWatch is very expensive.
Amazon CloudWatch charges more for custom metrics as well as for changes in the timeline.
BMC TrueSight licensing costs are on the more expensive side.
The basic feature and main use of Amazon CloudWatch is for monitoring.
Being an inbuilt solution from AWS, it saves time on installation, setup, and maintenance.
I like its filtering capability and its ability to give the cyber engine insights.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
| Product | Market Share (%) |
|---|---|
| Amazon CloudWatch | 1.3% |
| BMC TrueSight | 1.0% |
| Other | 97.7% |


| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 9 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
Amazon CloudWatch integrates seamlessly with AWS, providing real-time monitoring and alerting features. Its interface supports task automation, enhancing troubleshooting and analytics capabilities, while offering strong security and scalability at a cost-effective rate.
Amazon CloudWatch is an impactful platform for monitoring AWS resources and managing application performance. It simplifies infrastructure performance monitoring by providing comprehensive analytics capabilities, including application insights and event scheduling. Users appreciate CloudWatch for its detailed metrics, dashboards, and support in issuing alerts to detect anomalies. It efficiently tracks performance, optimizes resource utilization, and ensures service availability. CloudWatch is recognized for its robust alerting features and integration with other AWS services, further supporting its resource monitoring capabilities. However, there is room for improvement in dashboard customization, log streaming speed, and integration with non-AWS services. Enhancements in API integration, machine learning features, and support for third-party tools are also desired.
What features does Amazon CloudWatch offer?Industries implementing Amazon CloudWatch often focus on optimizing IT infrastructure. Companies in sectors like finance and e-commerce rely on its monitoring and alerting capabilities to ensure service uptime and performance. The platform's automation and analytics features empower teams to proactively manage performance and detect potential issues promptly.
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
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