No more typing reviews! Try our Samantha, our new voice AI agent.

Amazon Appstream vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon Appstream
Ranking in Desktop as a Service (DaaS)
4th
Average Rating
7.6
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Citrix DaaS (formerly Citri...
Ranking in Desktop as a Service (DaaS)
1st
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
128
Ranking in other categories
Application Virtualization (1st), Remote Access (4th), Virtual Desktop Infrastructure (VDI) (1st)
 

Mindshare comparison

As of May 2026, in the Desktop as a Service (DaaS) category, the mindshare of Amazon Appstream is 13.0%, down from 26.4% compared to the previous year. The mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 22.7%, down from 35.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Desktop as a Service (DaaS) Mindshare Distribution
ProductMindshare (%)
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)22.7%
Amazon Appstream13.0%
Other64.3%
Desktop as a Service (DaaS)
 

Featured Reviews

RH
Presales Solutions Architect at Wipro Limited
Offers good performance, efficiency, and network
There is also a way in the tool for retaining customers' favorites, but it is not available natively. When you log in to your desktop, on the desktop or laptop that you are working on, you have your favorites, you have your document repository, like your documents, your personal documents that you have on your computer. I saw that there was no native way of retaining those in a non-persistent desktop. The end-user has to perform dual authentication. One is for AWS authentication, and the other used to be for Active Directory, so it is a little problematic for the end users, as it is a double work for them. I don't know if the tool has lately dealt with the area of dual authentication or not.
SN
Technical Lead on Virtual Desktop at Orange
Has delivered consistent desktop experiences across remote locations and has supported multimedia workloads efficiently
I have utilized the HDX protocol for compression and audio-video capabilities. When users need to conduct meetings with customers or colleagues, they can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security. This provides secure communication at good quality through the HDX protocol. HDX protocol has improved application performance as it is specifically designed for multimedia applications. If processing audio or video files, such as in telecom where discussions are recorded and then prepared as video or audio, this does not consume excessive bandwidth during the operation compared to a normal remote desktop connection provided by Microsoft. Everything is compressed and provides sufficient bandwidth for multiple people to perform similar tasks without interruption or session disconnection. All multimedia-related activities, such as playing content on YouTube, deliver a better experience with this protocol overall. I use multi-factor authentication for opening sessions to the data center where users access their machines or software. Multi-factor authentication has helped secure applications because users typically have two-way authentication software on their phones. They use a password first and then authenticate themselves through their mobile application to grant access to resources. This approach is effective because if a hacker attacks a user, they need more than just the password and username. They must also possess the device that provides authentication. The device typically has facial recognition, a password, and provides better security overall.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool is good from a latency, efficiency, and network point of view."
"Some companies use applications like Word or Excel, and they can leverage cloud services to optimize their hardware consumption."
"XenApp has helped many of my customers with remote access of applications, access on different platforms."
"This product really moved the needle in solving for performance issues with large datasets moving cross country for remote users."
"I recommend Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) for companies distributed across the world because it facilitates easy configuration and deployment without extensive infrastructure."
"This Citrix product is flexible, easy to manage and faster than similar products such as VMWare Horizon."
"The most valuable feature is how secure the solution is."
"The price and user interface are great."
"In terms of Citrix Workforce features, the most valuable for managing our remote workforce is security, especially AppProtect. Users cannot simply copy and paste data to their local devices. This prevents data breaches, as data can't be copied to OneDrive or Google Drive. Screenshots from local PCs are also blocked, though data can still be manually copied using a phone."
"The most valuable feature is the ability to connect to our on-premise applications, through the Workspace app and the Workspace experience. The user experience when using the solution's technology remotely is good. Our users are able to work and it's seamless. The performance is also good."
 

Cons

"You might experience some performance issues, such as delays in data retrieval."
"The end-user has to perform dual authentication...it is a little problematic for the end users, as it is a double work for them."
"There is room for improvement on the hypervisor side, providing better integration between the hypervisor and the product line. I suspect that they haven't put the work into that because of the move to the cloud. They want everything to be cloud-hosted. But for folks like us, who will always be a hybrid model, that's of some concern."
"Beware! It is expensive."
"The lag when using Skype or Screen Sharing with multiple users needs to improve, as it makes it difficult for us to continue when we have to restart the system."
"Compared with the Outlook mobile app, the Citrix mobile app shows some lag in authentication."
"Users have some trouble adjusting to the Receiver interface, but other than that, everything has been very easy."
"Some customers find the price to be a significant factor. They have a hard time understanding the extra cost of the services"
"The dashboard should be more user-friendly as the tabs are not organized clearly."
"​There have been many issues with stability."
 

Pricing and Cost Advice

Information not available
"My company opts for the yearly subscription model to pay towards the licensing costs attached to the solution."
"We have more than a million seats under management so we get the best price."
"Citrix solutions cost a lot in comparison with competitors, like Azure Virtual Desktop or VMware Horizon. Those solutions cost around 50 to 60 percent less, per month per user, than Citrix."
"Based not only on the cost of Citrix, but additional costs like firewalls, IPS, and other solutions, the total cost of switching users from using normal laptops with VPNs to connection via Citrix were so huge that the CEO of our company decided to postpone the deployment process."
"The solution is expensive and I give the cost a four out of ten."
"The price of the solution could be less expensive. There are different versions to their solution and the price keeps increasing."
"I suggest using the concurrent user licensing scheme."
"Implementing Citrix DaaS with thin clients, rather than physical laptops, has resulted in savings of 27% to 29%. Additionally, moving 1,000 users from physical laptops to thin clients and VDI solutions can save around 40,000 kilograms of carbon emissions, benefiting both the environment and the company's economy, provided thin clients are used."
report
Use our free recommendation engine to learn which Desktop as a Service (DaaS) solutions are best for your needs.
893,311 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
19%
Computer Software Company
10%
Financial Services Firm
8%
Government
6%
Computer Software Company
14%
Financial Services Firm
10%
Manufacturing Company
9%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise21
Large Enterprise69
 

Questions from the Community

What needs improvement with Amazon Appstream?
There is also a way in the tool for retaining customers' favorites, but it is not available natively. When you log in to your desktop, on the desktop or laptop that you are working on, you have you...
What is your primary use case for Amazon Appstream?
I personally don't use the tool. I am not a consumer of it. I basically designed it. I work for an IT company and have designed and implemented Amazon Appstream and Workspace in many organizations....
What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?
I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
What needs improvement with Citrix Virtual Apps and Desktops?
I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. Although it works well on the apps side, the desktop aspect still has room for i...
What is your primary use case for Citrix Virtual Apps and Desktops?
The entire development environment is accessed only through the virtual desktop setup using Citrix DaaS.
 

Also Known As

Amazon Appstream 2.0, Appstream, Appstream 2.0
XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace
 

Interactive Demo

 

Overview

 

Sample Customers

SolidWorks, EVARI, MathWorks, AVENA, Vanguard, Macquarie University
Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
Find out what your peers are saying about Amazon Appstream vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and other solutions. Updated: April 2026.
893,311 professionals have used our research since 2012.