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AlertSite vs Runscope [EOL] comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AlertSite
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
8
Ranking in other categories
Application Performance Monitoring (APM) and Observability (40th), API Monitoring Software (3rd)
Runscope [EOL]
Average Rating
8.8
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Featured Reviews

RituRaj - PeerSpot reviewer
SDE 2 at Virtusa
Proactive monitoring has improved uptime and now detects performance issues before users suffer
The user interface and configuration experience could be more modern and streamlined in some areas, especially when managing a large number of monitors or creating complex monitoring workflows. Better navigation, integration, and more intuitive customizations for the dashboard and alerts would improve the overall operational experience. Dashboard customizations and reporting flexibility represent another improvement area. More advanced visualization options and an easier way to create tailored operational dashboards would help the team analyze trends and share insights more effectively. The integration ecosystem could also be expanded further, especially for modern DevOps and cloud-native workflows. Stronger native integrations with collaboration tools, observability platforms, and CI/CD pipelines would make it easier to fit into the evolving engineering environment. It would also help to have more automation-friendly capabilities such as easier API-based configurations, management, and infrastructure as code support for monitor provisioning. That would make large-scale monitoring management more efficient for the DevOps team. From a support perspective, the experience has been generally stable, but faster turnaround times for more complex technical issues and more detailed troubleshooting guidance would be beneficial. Improved documentation and more advanced implementation best practices for enterprise-scale deployment would also help the team onboard and optimize the platform more effectively. AlertSite would benefit from continued modernizations in a few areas. The biggest improvement would be a more intuitive and modern user experience for configuring monitoring, managing alerts, and navigating dashboards, especially in larger environments with many monitored services. Stronger integrations with modern cloud-native DevOps ecosystems including better automation support, richer APIs, and easy integration with CI/CD pipelines and observability platforms would also be helpful. Another improvement area is intelligent alert management. Features such as smart alert correlations, anomaly detections, and noise reduction would help operations teams focus on the most critical incidents more effectively.
Director5672 - PeerSpot reviewer
Director of Engineering at a consultancy with 1-10 employees
Enables us to monitor API endpoints to ensure everything is running
I've noticed, once or twice, when there were some updates pushed by Runscope, at times it didn't refresh the pages. I was running it, there were multiple tests running at the same time, and it didn't update the webpage I was looking at. So I had to refresh it manually. Occasionally, it still happens. Another thing I have found is that the built-in editor for the scripts can be improved a lot. Instead of making such a basic editor, maybe include a little more so it is easier to look at things and debug. Finally, other than the Runscope documentation, I haven't seen too much elsewhere. I haven't seen a user community.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If there are any issues, it triggers an alert within 30 seconds. When it triggers the alert, we go ahead and check it immediately. The alert is triggered on a real-time basis."
"The return on investment of this solution is well witnessed in our organization because of the integration and various capabilities that it offers to interact with the upstream or downstream systems."
"AlertSite has helped improve issue detection, reduce downtime risk, and support faster troubleshooting in the production environment."
"This solution has numerous advantages; it's extremely simple to configure, and either digital monitors or single-URL monitors are simple to configure and build."
"The best feature of AlertSite is that it shows you a visual graph and also sends you notifications about errors, so you get immediate notifications about errors which means that your support team can start taking steps and more quickly make sure the site is up and that customer experience isn't interrupted in terms of using your system and your products. AlertSite is a very good tool. It's user-friendly, and you can see everything on the dashboard. Configuring it is also easy."
"My company went with AlertSite because as a tool, it's fast, easy to maintain, and provides great support."
"There are custom reports available along with the inbuilt reports."
"The alerting capabilities of AlertSite were really helpful."
"We utilize modular tests based on environment variables. These have saved QA a lot of time when setting up our back-end automation."
"When it's a problem on our side, the server is down, or there is a lack of memory, the first thing to break is the API, because the calls can't be processed. So we know exactly at that moment because we receive notifications, and we can take action. It doesn't only notify us of the type problem, but it also links it to our servers."
"It's really easy to use and the documentation is extremely helpful if you get stuck on something."
"We can receive an email and slack notifications if tests are failing/passing."
"Valuable features include: Being able to add tests as sub-tests in a parent test for regression testing; notifications for tests that pass/fail; being able to customize expected results with assertions; being able to set tests to run daily."
"The feature of automatically executing tests at a predefined time interval is great as we can be continuously testing our end-points before and after builds are deployed."
"The schedule is definitely the most valuable. Also, being able to check the JSON attribute values is helpful. We always check the attributes. Finally, the notifications are helpful as well."
"It has allowed us to go from no API tests to scheduled, automated tests integrated with PagerDuty in a few months."
 

Cons

"One area that needs improvement in AlertSite is the slow UI. I'm using the classic UI because it's quite user-friendly, or in human-readable format, but it's a little slow. It takes time to load all the monitors, so if that could be sped up, that would be helpful. The AlertSite support team also needs improvement in terms of availability. Most of the agents in the team aren't available 24 x 7, so if there's something you need to discuss, you need to tell the support team ahead of time to schedule it. Multiple times, when a case comes up during weekends or whenever my team is doing an update, support needs improvement, availability-wise. I use AlertSite for synthetic monitoring, so whatever is available right now is okay, but if I want to request a new feature on a website, currently, the UI refreshes automatically. I would like to have the option on AlertSite to configure that manually. The UI auto-updates every few minutes, so if I can control that manually, that would be helpful."
"The user interface and configuration experience could be more modern and streamlined in some areas, especially when managing a large number of monitors or creating complex monitoring workflows."
"I could use a few changes to the user interface."
"Additionally, support from AlertSite is not at an enterprise level since it is not offered 24/7."
"AlertSite requires improvements related to security, even at the enterprise level."
"I would like the ability to get more data points with regard to some of the unique requirements that we have."
"In terms of support, it is all based on the cost of the subscription that our company purchased, but it wasn't great, and it could've been much better."
"AlertSite sometimes triggers false alerts or fake alerts, which needs to be rectified. When we see an alert and go ahead and run certain tests on it, the test always passes. However, on the main screen, it shows up as critical. Therefore, the false alert needs to be fixed."
"There have been some Runscope outages in the last year. Though not many, Runscope availability is of critical importance in our production context."
"There are not many options for scalability."
"Reliability. I would like to see more money invested in disaster recovery testing of the application."
"I've noticed, once or twice, when there were some updates pushed by Runscope, at times it didn't refresh the pages. I was running it, there were multiple tests running at the same time, and it didn't update the webpage I was looking at. So I had to refresh it manually. Occasionally, it still happens."
"If you forget to set the default environment during test creation, you have to go through every test and make sure that it is set to the environment that you prefer if using shared environments. If there was an option to force all tests within a bucket into a specific environment with one click, this would save a lot of time."
"Currently, we can only schedule to the nearest five minutes, one hour, two hours, etc. If we could set up the exact time that we want it to run, that would be good because sometimes we have one service that crosses another service."
"We would like to be able to select the actual time a test will run automatically. It appears that you can set up the automatic schedule, but the test runs based on the last time it ran and not a time you select. Since we want these tests to run in the middle of the night, it would be nice to be able to select that."
"Reliability. I would like to see more money invested in disaster recovery testing of the application. The product should be hosted across several AWS regions so if there are issues with an EC2 instance in a particular region, the whole application won't be affected. Once or twice a year there are issues with AWS that causes the reliability of the application to suffer."
 

Pricing and Cost Advice

"My company pays to use AlertSite, but I'm unsure of the exact costs because it depends on how many monitors you have."
"The cost is high."
"We purchased the license once and had the option of selecting the number of user licenses."
"Pricing is fair."
"Runscope pricing is unbeatable"
"The price for the product is very reasonable for a team of more than four to five members."
"Having the different plans organized by team size, buckets, and requests per billing period works for our needs. Larger companies may need to take a close look at these elements."
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Top Industries

By visitors reading reviews
Construction Company
21%
Comms Service Provider
17%
Financial Services Firm
9%
Educational Organization
7%
Outsourcing Company
24%
Construction Company
16%
Financial Services Firm
14%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise1
Large Enterprise8
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for AlertSite?
The experience with the pricing and licensing of AlertSite was generally reasonable for an enterprise monitoring solution, especially considering the value it provides for proactive monitoring and ...
What needs improvement with AlertSite?
The user interface and configuration experience could be more modern and streamlined in some areas, especially when managing a large number of monitors or creating complex monitoring workflows. Bet...
What is your primary use case for AlertSite?
AlertSite is primarily used for applications and website monitoring to ensure uptime and performance availability for customer-facing services and APIs. The main use cases include monitoring web ap...
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Comparisons

 

Also Known As

No data available
CA Runscope
 

Overview

Information not available
 

Sample Customers

JetBlue, Payless ShoeSource, Hilton Inc., StubHub, Symantec, Newegg, Sapient, AstraZeneca, Dell, Quest Diagnostics
Twilio, Microsoft, Adobe, Okta, Tesco, Charter Communications
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