AlertSite vs Avada Software Infrared360 comparison

SmartBear and Avada Software are both solutions in the Application Performance Monitoring (APM) and Observability category. SmartBear is ranked #39 with an average rating of 8.0, while Avada Software is ranked #72. SmartBear holds a 0.6% mindshare in APM, compared to Avada Software’s 0.5% mindshare. Additionally, 100% of SmartBear users are willing to recommend the solution, compared to 100% of Avada Software users who would recommend it.

AlertSite

Read 8 AlertSite reviews

2,096 Views
1,844 Comparison Views

100% willing to recommend

Avada Software Infrared360

Read 13 Avada Software Infrared360 reviews

3,390 Views
1,661 Comparison Views

100% willing to recommend

AlertSite

Avada Software Infrared360

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

AlertSite and Avada Software Infrared360 both compete in the IT infrastructure monitoring and management space. While users appreciate AlertSite's pricing and support, Avada Software Infrared360 often has the upper hand with its comprehensive features despite a higher cost.

Features: AlertSite offers real-time monitoring, detailed reporting, and competitive pricing. Avada Software Infrared360 provides advanced analytics, customizable dashboards, and extensive features.

Room for Improvement: AlertSite could enhance integration options, improve alerting mechanisms, and streamline reporting. Avada Software Infrared360 could benefit from more streamlined navigation, faster response times, and easier initial deployment.

Ease of Deployment and Customer Service: AlertSite has a straightforward deployment process and responsive customer support. Avada Software Infrared360, though more complex to deploy, offers comprehensive support services and personalized assistance.

Pricing and ROI: AlertSite has competitive setup costs and offers a favorable return on investment. Avada Software Infrared360, despite higher upfront costs, delivers superior long-term value due to its extensive features.

To learn more, read our detailed AlertSite vs. Avada Software Infrared360 Report (Updated: August 2026).

Buyer's Guide

AlertSite vs. Avada Software Infrared360

August 2026

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Helped 909,948 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AlertSite

Ranking in Application Performance Monitoring (APM) and Observability

39th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

API Monitoring Software (3rd)

Avada Software Infrared360

Ranking in Application Performance Monitoring (APM) and Observability

72nd

Average Rating

8.8

Number of Reviews

Ranking in other categories

Business Activity Monitoring (6th), Message Oriented Middleware (MOM) (12th), Server Monitoring (35th)

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AlertSite is 0.6%, up from 0.2% compared to the previous year. The mindshare of Avada Software Infrared360 is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
AlertSite	0.6%
Avada Software Infrared360	0.5%
Other	98.9%

Application Performance Monitoring (APM) and Observability

Featured Reviews

RituRaj

SDE 2 at Virtusa

Proactive monitoring has improved uptime and now detects performance issues before users suffer

The user interface and configuration experience could be more modern and streamlined in some areas, especially when managing a large number of monitors or creating complex monitoring workflows. Better navigation, integration, and more intuitive customizations for the dashboard and alerts would improve the overall operational experience. Dashboard customizations and reporting flexibility represent another improvement area. More advanced visualization options and an easier way to create tailored operational dashboards would help the team analyze trends and share insights more effectively. The integration ecosystem could also be expanded further, especially for modern DevOps and cloud-native workflows. Stronger native integrations with collaboration tools, observability platforms, and CI/CD pipelines would make it easier to fit into the evolving engineering environment. It would also help to have more automation-friendly capabilities such as easier API-based configurations, management, and infrastructure as code support for monitor provisioning. That would make large-scale monitoring management more efficient for the DevOps team. From a support perspective, the experience has been generally stable, but faster turnaround times for more complex technical issues and more detailed troubleshooting guidance would be beneficial. Improved documentation and more advanced implementation best practices for enterprise-scale deployment would also help the team onboard and optimize the platform more effectively. AlertSite would benefit from continued modernizations in a few areas. The biggest improvement would be a more intuitive and modern user experience for configuring monitoring, managing alerts, and navigating dashboards, especially in larger environments with many monitored services. Stronger integrations with modern cloud-native DevOps ecosystems including better automation support, richer APIs, and easy integration with CI/CD pipelines and observability platforms would also be helpful. Another improvement area is intelligent alert management. Features such as smart alert correlations, anomaly detections, and noise reduction would help operations teams focus on the most critical incidents more effectively.

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Walter Kuhn

ICT Architect at a tech services company with 51-200 employees

Role-based access to queues, giving us more insights into problems

* We now have the possibility of getting a central perspective on all tenants. * We have defined access roles for developers. Therefore, they can 'read in' their queues on the development and testing stages. With special roles, they may also write. This improves our development and testing cycle. * For operative systems, we have restricted the access. Still, selected people can react if something is happening in the various BOQs.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I highly recommend AlertSite to other users."

"The return on investment of this solution is well witnessed in our organization because of the integration and various capabilities that it offers to interact with the upstream or downstream systems."

"My company went with AlertSite because as a tool, it's fast, easy to maintain, and provides great support."

"There are custom reports available along with the inbuilt reports."

"The best feature of AlertSite is that it shows you a visual graph and also sends you notifications about errors, so you get immediate notifications about errors which means that your support team can start taking steps and more quickly make sure the site is up and that customer experience isn't interrupted in terms of using your system and your products. AlertSite is a very good tool. It's user-friendly, and you can see everything on the dashboard. Configuring it is also easy."

"The alerting capabilities of AlertSite were really helpful."

"This solution has numerous advantages; it's extremely simple to configure, and either digital monitors or single-URL monitors are simple to configure and build."

"If there are any issues, it triggers an alert within 30 seconds. When it triggers the alert, we go ahead and check it immediately. The alert is triggered on a real-time basis."

More AlertSite pros

"The ability for development teams to have access to their MQ queues has freed us up as administrators to do things other than chase down an application’s message for research purposes."

"It has role-based access to queues, giving us more insights into problems."

"The product has a small footprint on our system, they're very knowledgeable of MQ, which we use, and the features that they provide for monitoring our MQ system are just really, really good."

"Monitoring that ties into our incident management system"

"One way it's helped the business is how you're able to empower MQ users, without your administrators, to be able to do different types of processes in the environment."

"IR360 does not require a large team to manage our entire middleware estate and allows the leveraging of a logical model of reuse."

"I highly recommend Infrared360 for an all-in-one IBM MQ tool."

"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."

More Avada Software Infrared360 pros

Cons

"Additionally, support from AlertSite is not at an enterprise level since it is not offered 24/7."

"AlertSite sometimes triggers false alerts or fake alerts, which needs to be rectified. When we see an alert and go ahead and run certain tests on it, the test always passes. However, on the main screen, it shows up as critical. Therefore, the false alert needs to be fixed."

"I could use a few changes to the user interface."

"In terms of support, it is all based on the cost of the subscription that our company purchased, but it wasn't great, and it could've been much better."

"What needs improvement in AlertSite is the documentation, particularly the lack of documentation. If there's a specific activity you want to do, you can't even find information on how to do it, so you have to contact the AlertSite support team to assist you, and only then would the issue be resolved. At the moment, it's not easy to find or get full documentation on how to deal with different issues. You always have to go back to AlertSite support and get help. The documentation for AlertSite could be improved and it's what I'd like to see in the next release of the tool because at the moment, the documentation isn't complete, so you'll have to contact support, but contacting support isn't an issue because the team responds to you quickly."

"One area that needs improvement in AlertSite is the slow UI. I'm using the classic UI because it's quite user-friendly, or in human-readable format, but it's a little slow. It takes time to load all the monitors, so if that could be sped up, that would be helpful. The AlertSite support team also needs improvement in terms of availability. Most of the agents in the team aren't available 24 x 7, so if there's something you need to discuss, you need to tell the support team ahead of time to schedule it. Multiple times, when a case comes up during weekends or whenever my team is doing an update, support needs improvement, availability-wise. I use AlertSite for synthetic monitoring, so whatever is available right now is okay, but if I want to request a new feature on a website, currently, the UI refreshes automatically. I would like to have the option on AlertSite to configure that manually. The UI auto-updates every few minutes, so if I can control that manually, that would be helpful."

"It is not compatible with all of the product platforms that we use."

"What needs improvement in AlertSite is the documentation, particularly the lack of documentation."

More AlertSite cons

"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."

"We definitely need a better overview in terms of a dashboard giving us insights."

"The user interface could be sexier and more ergonomic. The competing products have similar problems."

"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."

"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."

"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."

"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."

Pricing and Cost Advice

"We purchased the license once and had the option of selecting the number of user licenses."

"My company pays to use AlertSite, but I'm unsure of the exact costs because it depends on how many monitors you have."

"The cost is high."

"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."

"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."

"Start small, then increase licensing later as per your demand."

"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."

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Top Industries

By visitors reading reviews

Construction Company

23%

Comms Service Provider

14%

Financial Services Firm

13%

Educational Organization

Financial Services Firm

18%

Construction Company

16%

Printing Company

Marketing Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Midsize Enterprise	1
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	5
Large Enterprise	5

Questions from the Community

What is your experience regarding pricing and costs for AlertSite?

The experience with the pricing and licensing of AlertSite was generally reasonable for an enterprise monitoring solution, especially considering the value it provides for proactive monitoring and ...

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What needs improvement with AlertSite?

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What is your primary use case for AlertSite?

AlertSite is primarily used for applications and website monitoring to ensure uptime and performance availability for customer-facing services and APIs. The main use cases include monitoring web ap...

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Product Reports

Buyer's Guide

AlertSite

August 2026

Download AlertSite product report

Buyer's Guide

Avada Software Infrared360

August 2026

Download Avada Software Infrared360 product report

Also Known As

No data available

Infrared360

Overview

AlertSite offers efficient transaction monitoring with easy script creation through DejaClick Recorder. It supports multi-factor authentication, ensuring security. Analytical capabilities and rapid alerts enhance response times, making it ideal for enterprise-level monitoring.

AlertSite prioritizes transaction-based monitoring with DejaClick Recorder, allowing users to create scripts without coding. Its user-friendly dashboard and fast error notifications support time-sensitive issue resolution. Location features and data monitoring history are beneficial for tracking and analysis. While AlertSite excels in ease of use and speed, improvements are needed in support, generative AI, and documentation. Security weaknesses and slow UI issues are noted, requiring attention.

What are the key features of AlertSite?

Script Creation: DejaClick Recorder enables simple script creation without coding.
Security: Supports multi-factor authentication and OTP delivery.
Analytics: User-friendly dashboard for data analysis.
Alerts: Immediate notifications trigger under a minute.
Location Tracking: Comprehensive monitoring history and geographical data.

What benefits or ROI can users expect from using AlertSite?

Quick Response: Fast alerts improve time-sensitive resolution.
Cost Efficiency: Rapid issue resolution reduces downtime costs.
User-Friendly Interface: Simplifies data analysis and monitoring.
Scalability: Ideal for enterprise-level operations and cloud application monitoring.

Organizations implement AlertSite primarily for monitoring complex transactions, application performance, and server reliability. Its deployment on on-premises servers gives enhanced control, while features like DejaClick assist in monitoring cloud applications, user logins, and system uptime across sectors such as retail kiosks and IT infrastructure.

SmartBear

Avada Software Infrared360 is a comprehensive monitoring solution designed for businesses to effectively manage their enterprise middleware environments, providing robust support for operational processes.

Avada Software Infrared360 acts as a powerful middleware management tool, offering real-time monitoring and detailed insights into system operations. Designed for seamless integration, it ensures users can troubleshoot and optimize their infrastructure efficiently. With its flexible architecture, users gain centralized control over their middleware systems, making it an invaluable asset for maintaining operational continuity.

What features make Avada Software Infrared360 valuable?

Real-Time Monitoring: Enables live tracking of middleware environments to quickly identify issues.
Centralized Management: Offers a unified platform to oversee all deployments, reducing complexity.
Customizable Dashboards: Allows personalization for enhanced visibility tailored to user needs.
Historical Analytics: Provides data analysis over time to improve system performance and planning.

Which benefits or ROI can users expect from Avada Software Infrared360?

Improved Efficiency: Streamlines operations through centralized and real-time management.
Enhanced Performance: Optimizes system functionality and reduces downtime with immediate issue resolution.
Cost Reduction: Decreases expenses related to managing middleware systems by improving resource allocation.
Scalability: Supports growth by accommodating expanding middleware requirements without significant re-investment.

Avada Software Infrared360 is particularly effective in industries where large-scale middleware management is crucial, such as finance and telecommunications. These sectors benefit from its robust monitoring capabilities and real-time insights, enabling them to maintain high levels of service and operational efficiency.

Avada Software

Sample Customers

JetBlue, Payless ShoeSource, Hilton Inc., StubHub, Symantec, Newegg, Sapient, AstraZeneca, Dell, Quest Diagnostics

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin, Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others

Buyer's Guide

AlertSite vs. Avada Software Infrared360

August 2026

Free Report: AlertSite vs. Avada Software Infrared360

Find out what your peers are saying about AlertSite vs. Avada Software Infrared360 and other solutions. Updated: August 2026.

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