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Alcatel-Lucent OpenTouch Conversation vs IceWarp comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alcatel-Lucent OpenTouch Co...
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Unified Communications (27th)
IceWarp
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
17
Ranking in other categories
Email Applications (7th)
 

Mindshare comparison

Alcatel-Lucent OpenTouch Conversation and IceWarp aren’t in the same category and serve different purposes. Alcatel-Lucent OpenTouch Conversation is designed for Unified Communications and holds a mindshare of 0.5%, up 0.2% compared to last year.
IceWarp, on the other hand, focuses on Email Applications, holds 5.3% mindshare, down 6.2% since last year.
Unified Communications
Email Applications
 

Featured Reviews

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AvinashLotke - PeerSpot reviewer
Useful for collaboration and storage but improvement is needed in API integration
The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
18%
Comms Service Provider
11%
Manufacturing Company
10%
Insurance Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What is your experience regarding pricing and costs for IceWarp?
IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.
What needs improvement with IceWarp?
The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...
 

Comparisons

No data available
 

Also Known As

Alcatel Lucent OpenTouch Conversation, OpenTouch Conversation
No data available
 

Overview

 

Sample Customers

Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Marriott, Toyota, Sony, Wendy's, Canon
Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications. Updated: May 2025.
856,873 professionals have used our research since 2012.