I am not sure from the client's perspective what can be improved in the tool. From my perspective, service provisioning in the solution needs to improve. One of the things I noticed is the physical components that need to be improved. In general, the way the product is put together is not well done. For instance, in Cisco, things come together very nicely. Also, from a price point perspective, the product is very different from the other solutions. One of the things that Cisco does a lot better than Alcatel is the way that products are put together, especially in terms of how the brackets fit or the way switches are mounted. Also, components that need to be removable components so that they can provide a better view in general to its users, like Cisco.
