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Aisera Assistant vs Camunda comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
669
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Aisera Assistant
Average Rating
8.2
Number of Reviews
4
Ranking in other categories
AI IT Support (9th)
Camunda
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
90
Ranking in other categories
Business Process Design (1st), Business Process Management (BPM) (1st), Process Automation (1st), AI Orchestration Frameworks (3rd), Agentic Automation (5th), AI Agent Builders (9th), Business Orchestration and Automation Technologies (4th)
 

Featured Reviews

Nadeem K. - PeerSpot reviewer
Rpa Developer at a consultancy with 11-50 employees
Automation has freed teams from repetitive finance and supply tasks and supports global operations
In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools. It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.
VF
Chief Information Officer at a media company with 1-10 employees
Automated password workflows have cut help desk calls and improve user self-service success
The best features Aisera's AI Copilot offers include automated responses for users and a binary option where expected responses versus anything else can be handled. It has a standard response for anything that is not fitting into the specific question asked by the chatbot. The ability to give standard responses and handle expected versus unexpected answers has helped our team and end users by reducing confusion about what Aisera's AI Copilot can do and cannot do, streamlining the process so people know they can use it for a password reset primarily. Regarding Aisera's AI Copilot's AI capabilities, I think its governance and security are evolving and it is in line with our requirements for ISO 22001. The accuracy and reliability of output from Aisera's AI Copilot is very good. Unfortunately, it is the old adage about garbage in, garbage out. As long as you take your time, work through your workflow to have accurate information and then negate anything that is not an expected response, you will be successful.
PV
Workflow orchestration has supported complex enforcement processes and improves human task integration
Areas that have room for improvement in Camunda include the user interface. We moved from Camunda 7 to Camunda 8, and previously we had Camunda 7 Cockpit, and now we have Operate. The UI of Operate is less user-friendly. It may be a little more modern, but it is less user-friendly, so some insights are missed. The UI could be improved. Another topic is something that should have been recently solved in Camunda 8, but in Camunda 7, we had a case management system based on Camunda, and we had our own identifiers in our system. It was easier in Camunda 7 to link these identifications, the business identification to the process identification, and in Camunda 8, this was not implemented until the 8.10 release. We really missed that feature, as it made it very difficult to embed and especially for debugging. The combination with the new Operate instead of Camunda 7 Cockpit made it difficult to find specific running processes. The maintenance of Camunda is somewhat complex. Recently, we had to move from 8.8 to 8.9 or 8.10, and everything was broken, which cost us a lot of time to repair and revert. The complexity is particularly evident because of the architectural changes Camunda made when moving from Camunda 7 to Camunda 8. It took about three years to make Camunda 8 mature, and sometimes it seems they realized they made a wrong decision by switching to a completely different approach. It is not just a matter of pushing a button and installing it; it has a bigger impact than expected, which is indeed one of the downsides we recently faced. The ability to observe and control processes at runtime, related to Operate, rates at a six in my assessment, so that could definitely be improved.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is easy to understand how to use the tool. For a developer, it is very easy to understand the opportunities and how to use and learn these features. It is very business-oriented."
"Its ease of deployment is the most valuable feature. We have found with many customers that it's quite easy to deploy."
"Now, we can have the bot check all of them."
"The automation that we have run on a daily basis helps us by saving a lot of time."
"The simplicity of the tool is a plus point, as it does not require one to be from coding background to work on it."
"We have a very resourceful pipeline to use AA bots in our RPA projects and we are looking to be more engaged with the AA team in deploying these bots."
"It integrates with different types of applications, so we can automate our business partners' redundant, repetitive tasks."
"It has the ability to tag different components within the automation. We built it to track the ROI and stability of the product."
"Aisera's AI Copilot has achieved up to 75% automation of user requests, which is going to reduce our 80% consumer operation costs."
"Since deploying the chatbot, we have seen a 95% reduction in support tickets for anything related to password resets or password changes."
"Accuracy-wise, Aisera's AI Copilot is very good."
"Overall, Aisera's AI Copilot has become much more than a helpdesk tool for me; it is a central nervous system connecting employees to information and IT support across the entire organization."
"The most valuable feature of Camunda Platform is its Microservices architecture, which is easily integrable with APIs."
"By using Camunda, we could have the application process design, and we could quickly deploy the system to production and have the product early on the market."
"One reason we selected Camunda or Cloud/DB is that it comes with the support of the BPMN notation, which helps to define processes in a standard manner. Another reason was that Camunda Cloud, as the name says, is designed for a new cloud era."
"When I compare it with other BPM tools, like IBM, it is great, open source, and free when you use the community version."
"In my opinion, the best features of Camunda are found in Cawemo, where we are forced to describe and specify what we are doing, enabling us to automate our processes."
"It is an absolutely stable solution."
"With this product, we have the flexibility and speed to serve customers quickly and that is important."
"The solution is useful for small projects."
 

Cons

"The error handling command on this solution still needs improvement, especially when compared to other platforms that are doing very well."
"A2019 should have more improvement for developers, as it was in v11.x."
"Automation Anywhere can be improved in certain areas specified in the cognitive zone where the information needs better OCR Engine + Machine Learning capabilities. Also, they can improve on the System Identified region function of the IQ Bot - Our team faced a tough time in handling that as we were not able to assign variable to System Identified Region as the IQ Bot tool wasn't allowing it."
"Though IQ Bot is the most powerful and effective cognitive OCR platform for data extraction in the market, still, there is a lot of scope for improvement as there are a lot of non-standard documents which do not give a high straight-through processing rate and accuracy."
"I would like to have a command that allows me to add code, like C#. As a developer, this would be helpful."
"Its licensing can become too expensive for a small startup company."
"Automation Anywhere is unable to connect to the database directly."
"There should be more organized training sessions. I prefer interactive classes to one-on-one training. You can create super users and organize conferences or workshops where users can learn from experts. Maybe you only have a few of these super users in your organization, so that's why you need to have workshops on a weekly basis."
"There are several areas for improvement. First, hallucination control: being an LLM-based system, Aisera's AI Copilot occasionally generates confident but incorrect answers."
"I believe that Aisera's AI Copilot could be improved with a more simplified initial implementation."
"To improve Aisera's AI Copilot, automating the scripting would be beneficial so that it is a little bit more free-flowing and generic for the workflow because something as simple as a password reset will always have the same features."
"I have faced problems in bringing up the Cockpit in terms of GUI processes. I think that there is room for improvement in those areas."
"I'd like to see a number of preset features and configurations included in the solution to make it more of a plug-and-play kind of product."
"The support offered by the product is an area of concern where improvements are required."
"Initially, installation was challenging, but recent improvements have made it much easier."
"In the latest version, there are certain workflow nodes that are missing. Camunda should bring those back, or rather, develop them quickly."
"Generally, the price could be better, as well as the licensing fees."
"Probably one area I look forward to has to do with AI and how Camunda sees the AI angle on workflow."
"They could provide more documentation regarding the integration of different programming languages."
 

Pricing and Cost Advice

"We have seen a return of investment because it takes less time to market in our current process. I would estimate a times savings between 20 to 30 percent."
"We would like them to change the license model of charging per bot."
"The licensing needs to be made simpler or shortened."
"I think the pricing is reasonable, but clients often perceive it as expensive."
"They all are very competitive today. At the end of the day, it boils down to the negotiations that happen and what type of partner you are."
"It's very good in terms of cost and pricing."
"Although the initial implementation cost of Automation Anywhere is relatively high compared to other options, its annual subscription cost is lower than UiPath's, which has the opposite pricing structure."
"There is a free trial so that they can get an overview, and there are different licenses that are very affordable and can suit every business model."
Information not available
"While the license isn't budget-friendly, careful consideration and calculated planning for a significant number of licenses can make it more cost-effective."
"The cost of this solution is better than some competing products."
"The price is competitive with products like Bonitasoft and RHPAM (Red Hat Process Automation Manager). We have two versions of Camunda. The first version was open source, without support, but then we got a supported version."
"We use the open-source version, which can be used at no cost."
"I think Camunda BPM can improve their licensing costs. It isn't easy to find clients with Camunda BPM licenses mainly because it's quite expensive."
"Generally, the price could be better, as well as the licensing fees."
"The open-source version of the product is free to use."
"We use the free version."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Outsourcing Company
13%
Construction Company
13%
Comms Service Provider
11%
Wholesaler/Distributor
8%
Financial Services Firm
22%
Comms Service Provider
8%
Computer Software Company
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise566
By reviewers
Company SizeCount
Small Business3
Large Enterprise8
By reviewers
Company SizeCount
Small Business49
Midsize Enterprise15
Large Enterprise39
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with Aisera’s AI Copilot?
There are several areas for improvement. First, hallucination control: being an LLM-based system, Aisera's AI Cop...
What is your primary use case for Aisera’s AI Copilot?
I use Aisera's AI Copilot mainly for three things: automating repeated IT support tickets, providing instant AI-p...
What advice do you have for others considering Aisera’s AI Copilot?
I would add that in my team or my perspective, a few additional things are worth sharing. One thing that genuinely su...
How does Bonita compare with Camunda Platform?
One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With B...
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with...
Which would you choose - Camunda Platform or Apache Airflow?
Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based ...
 

Comparisons

 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Aisera’s AI Copilot
Camunda BPM
 

Interactive Demo

 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Information Not Available
24 Hour Fitness, AT&T Inc., Atlassian, Autodesk, Barclays, BNP Paribas, CapitalOne, Commerzbank AG, Deutsche Telekom, Fujitsu, Gainsight, Generali, Goldman Sachs, Provinzial, NatWest Group, Panasonic, R-Kom, Swisscom AG, VHV Group, Warner Music, WellPoint, Zalando
Find out what your peers are saying about Automation Anywhere, UiPath, Microsoft and others in Agentic Automation. Updated: November 2026.
921,523 professionals have used our research since 2012.