We performed a comparison between Agiloft Service Desk Suite and Samanage based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Our customer service and productivity have increased in quality and quantity since using this product."
"The solution has a great filtering feature."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"We have found the documentation a bit confusing at times. This area could use some improvement."
"The system shuts down about once a month which is frustrating."
"The setting up process is not quite easy. It's quite difficult."
Earn 20 points
Agiloft Service Desk Suite is ranked 40th in Help Desk Software while Samanage is ranked 25th in Help Desk Software with 3 reviews. Agiloft Service Desk Suite is rated 9.6, while Samanage is rated 7.6. The top reviewer of Agiloft Service Desk Suite writes "It's customizable, can be developed easily, and free, but only up to a certain number of users". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". Agiloft Service Desk Suite is most compared with BMC Helix ITSM, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk and Freshservice.
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