Samanage and Agiloft Service Desk Suite are competing in the IT service management space. Samanage seems to have the upper hand due to its ease of use and responsive support, whereas Agiloft stands out with its robust customization capabilities catering to complex organizational needs.
Features: Samanage focuses on an intuitive design that integrates seamlessly with cloud services, making it accessible for teams with limited technical skills. It also includes user-friendly navigation and responsive support. Agiloft provides extensive customization, allowing companies to tailor workflows and processes. It offers automation features that help in streamlining tasks and accommodating specific business requirements.
Ease of Deployment and Customer Service: Samanage offers straightforward deployment, accompanied by strong customer support, facilitating quicker setup times. Agiloft, while requiring more intricate setup due to its customization features, provides detailed support to assist with these complexities. The primary difference is Samanage's quick deployment cycle versus Agiloft's comprehensive setup assistance.
Pricing and ROI: Samanage has a lower entry cost, offering good ROI for small to medium businesses, making it a cost-effective choice. Agiloft has higher pricing, justified by its advanced features and flexibility, which can provide substantial ROI for larger enterprises requiring custom solutions.
| Product | Mindshare (%) |
|---|---|
| Samanage | 1.6% |
| Agiloft Service Desk Suite | 0.6% |
| Other | 97.8% |
Top rated by analysts and users
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.
Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.
With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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