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Adobe Experience Manager vs Office 365 comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.5
Adobe Experience Manager offers high ROI with ease of use, excellent content management, and no-deployment-required content updates.
Sentiment score
7.3
Organizations benefited from Office 365 with cost savings, productivity enhancements, flexibility, integration, improved security, and valuable Microsoft support.
 

Customer Service

Sentiment score
6.3
Adobe Experience Manager's customer service varies, with knowledgeable staff but inconsistent response times and lengthy ticket processes.
Sentiment score
4.2
Office 365 customer service is highly rated for responsiveness, but some users prefer internal IT or community resources.
They are attentive to big companies but tend to be negligent towards mid-sized companies.
They are always supportive.
 

Scalability Issues

Sentiment score
7.4
Adobe Experience Manager offers scalable, customizable global site provisioning, with challenges in cloud transition and licensing requirements for horizontal scaling.
Sentiment score
7.8
Office 365 efficiently scales to accommodate organizational growth, handling thousands of users with high adaptability and licensing flexibility.
You cannot simply add more servers without purchasing the license.
 

Stability Issues

Sentiment score
6.8
Adobe Experience Manager offers high performance and stability, though large-scale setups and integrations may face occasional challenges.
Sentiment score
7.4
Users find Office 365 reliable, appreciating improvements and support, despite minor issues with Excel macros and Teams connectivity.
Since they are enterprise and have significant digital business coming through the digital medium, the stability of the product is very important.
 

Room For Improvement

Adobe Experience Manager needs improved documentation, integration, pricing, content synchronization, and developer support to ease management and development.
Office 365 faces challenges with platform compatibility, performance, costs, integration, and requires enhancements in user-friendliness and documentation.
There is a feature missing where if content is created on the UAT environment and needs to be transferred or synced to the production environment, there is no direct way of doing the sync.
Technical support could be improved, especially for smaller companies.
 

Setup Cost

Adobe Experience Manager is costly, with unclear licensing fees, but offers a free trial and potential efficiency benefits.
Office 365 provides scalable licensing plans offering good value and flexible pricing, although setup can be complex for larger enterprises.
Adobe Experience Manager is expensive compared to competitors.
For large enterprises, the cost is often comparable with other major CMSs.
 

Valuable Features

Adobe Experience Manager integrates with Adobe Marketing Cloud, offering user-friendly content management, powerful analytics, and advanced asset handling capabilities.
Office 365 enhances productivity with strong integration, collaboration tools, AI features, scalability, cloud storage, and comprehensive app support.
Feature-wise, I believe the dispatcher module is the best aspect of Adobe Experience Manager.
The integration of customer behavior and website setup is impressive.
 

Categories and Ranking

Adobe Experience Manager
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
21
Ranking in other categories
Enterprise Content Management (7th), Web Content Management (2nd), Enterprise Social Software (5th), Digital Experience Platforms (DXP) (1st)
Office 365
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
143
Ranking in other categories
Content Collaboration Platforms (2nd)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Adobe Experience Manager is designed for Enterprise Content Management and holds a mindshare of 3.0%, up 3.0% compared to last year.
Office 365, on the other hand, focuses on Content Collaboration Platforms, holds 6.9% mindshare, up 5.9% since last year.
Enterprise Content Management
Content Collaboration Platforms
 

Featured Reviews

Thomas Becker - PeerSpot reviewer
Impressive integration of customer behavior with an easy setup and okay support
I've worked with all major content management systems. Currently, I work with the leaders such as Adobe Experience Manager, Sitecore, and Acquia Working with big companies, I help them either consider setting up a new content management system or address issues they might have with their existing…
Gary Cook - PeerSpot reviewer
Access to advanced features boosts productivity despite pricing concerns in developing regions
I need to do maintenance for Office 365 very seldom, once a year. In the maintenance process for Office 365, we have about 12 people involved. For the maintenance side of Office 365, only one person is involved. Looking at Office 365's pricing, I would give it a 4 on a scale from 1 to 10. My overall rating for Office 365 is an 8 out of 10, but for the product itself, I would give it a 10. I would definitely recommend Office 365 to other businesses, probably a 9 out of 10 for recommendation. This is only because of its price and the fact that they do not take into account developing countries such as South Africa, where they should give us more favorable prices or local prices. We do not have a partnership with Microsoft, which is a sore point for us. We have reached out to Microsoft South Africa, and they are very hard to contact and largely uncooperative. We are a B-Level 2 and a B-Level 1, which are local affirmative action ratings that companies get. Level 1 is the highest, and Level 8 is the lowest. We hold amongst the highest BEE ratings, but we have not found Microsoft South Africa to be forthcoming or very open. We should have a partnership with them, and we run Power BI as we are a Power BI shop now. I strongly would want to see a box within Office 365 for our team to have ChatGPT through OpenAI as well. We use Excel as a data source for many tasks and find that it integrates really well with Python. We write a lot of Python code and use Excel as a data sheet many times, and we operate through SQL and other zero elements as well. From an Office 365 viewpoint, we find that with Copilot and Python and Excel's provision for Python, it is very useful.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
12%
Educational Organization
12%
Manufacturing Company
7%
Educational Organization
39%
Computer Software Company
10%
Financial Services Firm
5%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Adobe Experience Manager?
It is easy to learn. You don't need to be an advanced Java developer.
What needs improvement with Adobe Experience Manager?
The content is created as Adobe Experience Manager has an author, publisher, and dispatcher. However, there is a feature missing where if content is created on the UAT environment and needs to be t...
What is your primary use case for Adobe Experience Manager?
We are working on digital experience platforms such as Adobe Experience Manager or Sitefinity. It's for powering their customer-facing website, not the transaction portal, but the brochureware port...
What is your experience regarding pricing and costs for Office 365?
For pricing, I think it's fairly priced, I would rate it 8.
What needs improvement with Office 365?
The areas of Office 365 that have room for improvement are what should be better in this solution.
What is your primary use case for Office 365?
A typical use case for Office 365 is how I primarily use this solution.
 

Also Known As

Adobe Day CQ5, Ektron Social Marketing, Episerver Content Cloud
Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1
 

Overview

 

Sample Customers

Metra
Me & the Bees Lemonade
Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: June 2025.
861,390 professionals have used our research since 2012.