Try our new research platform with insights from 80,000+ expert users

Acqueon Engagement for Amazon Connect vs Amazon Connect comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Acqueon Engagement for Amaz...
Ranking in Contact Center Platforms
49th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Amazon Connect
Ranking in Contact Center Platforms
1st
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
23
Ranking in other categories
Contact Center as a Service (CCaaS) (1st)
 

Featured Reviews

Use Acqueon Engagement for Amazon Connect?
Share your opinion
Rajni Kumar Jha - PeerSpot reviewer
Offers good reliability, works well for hybrid environment, totally managed by Amazon but needs to integrate third-party CRM tools like Salesforce
My recommendation depends on your exact requirements. It involves the following aspects: * What's the size of your operation? * What specific purposes do you have in mind? * Could you elaborate on how you intend to use it? For example, if I have a call center with 30 people, and I primarily want to use it for call center operations. I wouldn't recommend Avaya or Cisco. I'd suggest considering either Amazon Connect or Salesforce Service Cloud (voice services). For Amazon Connect, I'd rate it a seven out of ten. There are a few features they still need to improve, particularly with Customer Profiles and case management. If these features become as robust as Salesforce, then Amazon Connect could be a complete contact center solution without the need to integrate third-party CRM tools like Salesforce.
report
Use our free recommendation engine to learn which Contact Center Platforms solutions are best for your needs.
869,566 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Computer Software Company
14%
Financial Services Firm
9%
Insurance Company
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise14
 

Questions from the Community

Ask a question
Earn 20 points
Which is better - Genesys Cloud or Amazon Connect?
Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud. Ge...
What do you like most about Amazon Connect?
Amazon Connect is really simple, straightforward, and very flexible.
What is your experience regarding pricing and costs for Amazon Connect?
I don't know much about the pricing, setup cost, and licensing specifically. We work from a customer experience side, so we don't deal necessarily with the financials, we deal with more of the tech...
 

Comparisons

No data available
 

Also Known As

No data available
AWS Connect
 

Overview

 

Sample Customers

Information Not Available
Capital One, Intuit, Adobe, Siemens, LegalZoom, DXC technology, Rackspace, Bellhop, American Preparatory Academy, The University of Texas at Dallas, University of Auckland, Origin Energy, and others.
Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms. Updated: September 2025.
869,566 professionals have used our research since 2012.