ABBYY Timeline vs iGrafx Process360 Live Platform comparison
ABBYY and iGrafx are both solutions in the Process Mining category. ABBYY is ranked #11, while iGrafx is
ranked #9 with an average rating of 8.0. ABBYY holds a 1.9% mindshare in PM, compared to
iGrafx’s 2.1% mindshare. Additionally, 100% of ABBYY users are willing to recommend the solution, compared to 91% of iGrafx users who would recommend it.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Categories and Ranking
ABBYY Timeline
Ranking in Process Mining
11th
Average Rating
9.0
Reviews Sentiment
8.2
Number of Reviews
1
Ranking in other categories
No ranking in other categories
iGrafx Process360 Live Plat...
Ranking in Process Mining
9th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
17
Ranking in other categories
Business Process Design (17th), Business Process Management (BPM) (20th)
Mindshare comparison
As of February 2026, in the Process Mining category, the mindshare of ABBYY Timeline is 1.9%, down from 2.1% compared to the previous year. The mindshare of iGrafx Process360 Live Platform is 2.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
The software is user-friendly, flexible, and can be used with various data sources. It provides various reports and charts that help organizations to identify areas for improvement and optimize their processes. ABBYY Timeline is a great choice for business process analysts, process owners, and IT professionals who are looking for a tool to help them analyze and optimize their processes. The process flow/diagram is the most valuable feature, as it offers a helpful visual simulation that allows users to see what's happening in the grand scheme of things and then drill down into specific tasks and processes to see where the bottlenecks are. For those companies that look for the low-hanging fruit in terms of process automation and operational excellence, this is the tool you need to succeed.
If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic. We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros
"ABBYY Timeline provides various reports and charts that help us identify areas for improvement and optimize our business processes."
"It has simplified compliance with regulations and company standards."
"This product fulfills ninety percent of our needs, and we're happy as users of it."
"Another good feature is that the numbering of the shapes in iGrafx is much easier and more convenient, in comparison to what is found in Visio. So far I haven't found anything similar to what I have with iGrafx, in that regard."
"Provides a valuable BPMN feature."
"The solution's most beneficial feature is the 360 approach, where documentation, process mining, simulation, and automation capabilities are in one solution."
"The solution is very stable."
"Simulation is most valuable."
"Finding the right symbol and creating links, horizontal and vertical are the features I use."
"There are a couple of new features available in Timeline that still need more time to mature."
"The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings."
"The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process."
"I would love to see a template and shapes for customer journey mapping."
"Dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process."
"It would be helpful to be able to do more analytics and generate reports on historical documents that have already been uploaded to the server."
"If customers want to change the color or the logo, they have to go through every page to verify everything is right."
"With iGrafx, the implementation and the licensing were pretty complex."
"My company is trying to replace iGrafx because the license is a little bit expensive."
"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."
"I have heard that the solution's pricing is very competitive."
"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."
"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."
If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sess...
The solution is used for the documentation and visualization of the main processes. The customers have hundreds or thousands of processes, but they start with the top 20 processes. The next step is...
ABBYY Timeline is a cloud-based, AI-driven process mining tool. Using the latest artificial intelligence (AI) technology, ABBYY Timeline automatically builds an interactive digital twin of your business processes, analyzes them in real time to identify bottlenecks, and predicts future outcomes to facilitate better decision-making.
Why use process mining & task mining?
✔ End-to-end process visualization: Visualize the flow of your work through the process stages and see the delays, bottlenecks, and outliers. Gain insight into your “as-is” customer processes to understand challenges.
✔ Compliance risk management: Simplify compliance by using audit trails to build a model of your process and reason against it. Receive alerts when rules set in place are broken and follow up immediately to ensure that it won’t happen again.
✔ Greater ROI from automation: Drive down the cost of process evaluation and make it easy to identify high-value improvement opportunities. Discover the most valuable opportunities to implement RPA or automatically monitor the performance of your existing RPA processes.
✔ Accurate, un-biased data: Before, process mining relied on subject matter experts. Now, process mining software gives decision-makers facts and figures from real-time event log data to back up their decisions by serving as an irrefutable source of truth.
How Timeline process mining works
In four steps, discover and visualize process execution details automatically by leveraging artificial intelligence to examine desktop user interaction (known as task mining) or by analyzing your existing data (known as process mining) to quickly identify opportunities for improvement, monitor ongoing performance in real-time, and predict future outcomes.
The iGrafx Process360 Live Platform is a comprehensive software platform tailored for organizations undergoing digital transformation. Its core functionalities include process mining, process design, simulation, predictive analytics, and AI-based automation. By leveraging these tools, businesses can gain valuable insights into their processes, streamline design and optimization efforts, and harness automation for enhanced efficiency. Whether analyzing existing processes, visually modeling workflows, simulating potential changes, or employing predictive analytics, Process360 Live facilitates a seamless journey towards process intelligence and management, pivotal for modern businesses aiming for operational excellence.
We monitor all Process Mining reviews to prevent fraudulent reviews and keep review quality high. We do not post
reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference
with LinkedIn, and personal follow-up with the reviewer when necessary.
