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3CX Live Chat vs Huawei Video Conferencing Platform comparison

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Buyer's Guide
Virtual Meetings
November 2022
Executive Summary

We performed a comparison between 3CX Live Chat and Huawei Video Conferencing Platform based on real PeerSpot user reviews.

Find out what your peers are saying about TeamViewer, Zoom Video Communications, 3CX and others in Virtual Meetings.
To learn more, read our detailed Virtual Meetings Report (Updated: November 2022).
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654,218 professionals have used our research since 2012.
Featured Review
Raman Kalia
Any easy-to-use solution that is good for small-scale clients
3CX moved to WebRTC, which was not the case earlier. That has kind of given us some kind of flexibility, especially during these lockdowns.... Read more →
Use Huawei Video Conferencing Platform?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
  • "There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
  • "We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
  • "The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
  • "We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
  • "The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
  • "There is no add-on costing on the standard fees."
  • "3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

    • More 3CX Live Chat Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about 3CX Live Chat?
    Top Answer:It’s straightforward to set up.
    Read all 9 answers   →
    What is your experience regarding pricing and costs for 3CX Live Chat?
    Top Answer:I'm not 100% sure. However, it’s my understanding that there is no cost.
    Read all 8 answers   →
    What needs improvement with 3CX Live Chat?
    Top Answer:It actually has some stability problems. It actually lags and sometimes doesn't load. Maybe the system has need to be improved, and maybe a new version for updates or something needs to happen. Having… more »
    Read all 9 answers   →
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    Product Features
    3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
    Ranking
    3rd
    out of 59 in Virtual Meetings
    Views
    4,401
    Comparisons
    3,401
    Reviews
    13
    Average Words per Review
    676
    Rating
    8.8
    21st
    out of 59 in Virtual Meetings
    Views
    610
    Comparisons
    537
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Learn More
    3CX
    Huawei
    Overview

    Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

    Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

    • Easy and convenient for visitors
    • Build rapport with potential customers via live chat
    • Increase sales
    • Reduce customer support line costs by using live chat
    • Learn to understand the pain points of your customers

    FEATURES

    • Simple and clean UI for all users
    • Option to elevate a live chat to a call or video call
    • Free iOS or Android apps to respond to messages through a smartphone
    • Ability to transfer chats to other agents
    • Agent’s picture is shown in the live chatbox
    • Customizable chatbox. Add a company logo, change the colors of the chatbox
    • All chats are saved in chat history
    • Dedicated storage system for all offline messages
    • Create unlimited agents to handle live chats and calls
    • Customizable offline message form
    • Supports animations in the chatbox
    • Ability to choose whether you want to accept or decline a chat

    What Is an Intelligent Video Conferencing Platform?

    In the intelligent era, massive terminal access, ultra-High Definition (HD) video, and industry-specific Artificial Intelligence (AI) applications pose many challenges to traditional video conferencing platforms, including the bandwidth demands brought by high-fidelity audio, immersive telepresence-based video conferencing, and vast amounts of data. Meanwhile, users expect platforms to be effortless to use and have backup mechanisms to ensure efficient and stable operations.

    Huawei’s next-generation video conferencing platform delivers 4K ultra-HD video with powerful computing capabilities. Its architecture — featuring high reliability, stability, and scalability — connects people everywhere, bringing them into the same virtual meeting space and providing a first-class audio and video experience. These virtual meetings help enterprises by reducing travel expenses, improving the efficiency of their communications, and accelerating their decision making processes. The video conferencing platform can also be connected to enterprises’ existing office IT or video conferencing systems and quickly upgrade their video conferencing services, making digital transformation much simpler.

    Offer
    Learn more about 3CX Live Chat
    Learn More
    Learn more about Huawei Video Conferencing Platform
    Learn More
    Sample Customers
    Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
    Information Not Available
    Top Industries
    REVIEWERS
    Comms Service Provider38%
    Financial Services Firm14%
    Manufacturing Company10%
    Media Company5%
    VISITORS READING REVIEWS
    Comms Service Provider29%
    Computer Software Company22%
    Government6%
    Media Company4%
    VISITORS READING REVIEWS
    Comms Service Provider44%
    Computer Software Company18%
    Financial Services Firm5%
    Retailer4%
    Company Size
    REVIEWERS
    Small Business82%
    Midsize Enterprise14%
    Large Enterprise5%
    VISITORS READING REVIEWS
    Small Business37%
    Midsize Enterprise19%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise13%
    Large Enterprise66%
    Buyer's Guide
    Virtual Meetings
    November 2022
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    3CX Live Chat is ranked 3rd in Virtual Meetings with 15 reviews while Huawei Video Conferencing Platform is ranked 21st in Virtual Meetings. 3CX Live Chat is rated 8.8, while Huawei Video Conferencing Platform is rated 0.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, 3CX Live Chat is most compared with Yeastar K2, Fortinet FortiVoice, Skype for Business, Yeastar S-Series VoIP PBX and Zoom, whereas Huawei Video Conferencing Platform is most compared with Webex, Polycom RealPresence Desktop, Cisco Meeting Server and Webex Meetings with AT&T.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.