The main focus of Citrix Virtual Apps and Desktop is remote access, mobility, and speed of deployment.
Our most important use case is remote access. We had to deal with a lot of complaints from our users that were really difficult to troubleshoot. 90 percent of the issues were related to the local connection with the Internet and traffic problems with the ISP, which were not related to Citrix nor our infrastructure. This was difficult to troubleshoot. Since we have had Citrix Director implemented, every session looks crystal clear on the platform. We know exactly what each one of our 7,000 users is doing with the platform and how their sessions are performing. It has helped us to give better support and recommendations to our employees regarding the use of the product and their requirements for their welcome networks and Internet access. It has been a huge improvement for our Internet service.
Our organization has the following protecting its environment:
- Citrix Gateway/Single Sign-on (SSO)
- Remote PC Access and Remote Desktop Access
- Web/URL Filtering
- Contextual Access
- Citrix Endpoint Management
- Citrix ADC
- Citrix SD-WAN.
We are mostly an on-premise customer. Most of the visibility that we need, it is inside our network.