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Cisco UCM Pros review quotes

Adeel Sheikh - PeerSpot reviewer
Distinguished Solutions Architect at ZT Cloud Services
Oct 5, 2026
Cisco has provided us an omnichannel experience for our customers to come to us, and it really has made a significant impact.
reviewer899619 - PeerSpot reviewer
Consultant at a comms service provider with 10,001+ employees
May 8, 2022
UCM is a very useful and comprehensive server product.
it_user1382925 - PeerSpot reviewer
Senior Professional Services Consultant at a computer software company with 10,001+ employees
Aug 11, 2020
The best thing about Cisco UCM is that it highlights user errors and reports any problems on the dashboard itself; all errors and problems are categorized, which is a really nice feature.
 

Cisco UCM Cons review quotes

Adeel Sheikh - PeerSpot reviewer
Distinguished Solutions Architect at ZT Cloud Services
Oct 5, 2026
One of the things that they could improve is the GUI itself; the user interface may be a little bit outdated; it used to be state-of-the-art at the time they launched it, but now it is not as competitive as what the other leading vendors have, so perhaps a little bit more work on that would be beneficial.
reviewer899619 - PeerSpot reviewer
Consultant at a comms service provider with 10,001+ employees
May 8, 2022
The remote profile setup and features could be improved.
it_user1382925 - PeerSpot reviewer
Senior Professional Services Consultant at a computer software company with 10,001+ employees
Aug 11, 2020
Cisco UCM could be more intuitive and have better foresight which could help us based upon the requirement of resources.