In our experience, technical support has been slow. We’ve been plagued with hardware issues, which have been on-going for a long time and which is going through CA to a separate partner, who then needs to deal with another local partner company for hardware.
![CA CEM [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,dpr_3.0,f_auto,q_100,w_100/PNT6PqoKPXw9AHMYdimfVbN9.jpg?_a=BACAGSGT)
![OpenText Diagnostics vs CA CEM [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,dpr_3.0,f_auto,q_100,w_30/durwsc3z47nd2vx5dltpkmpv49gk.jpg?_a=BACAGSGT){kind=small}