I have 21 different locations in different networks that I have to manage. It gives me the ability to see the devices on the network, to see any troubles, to diagnose and support end-users or get into the network devices that are having issues.
IT Director at Western Equipment
Powerful, intuitive, saves time, and provides great visibility
Pros and Cons
- "The ability to have visibility on a network to see the traffic and the ability to see if devices are misconfigured and if something changes in that configuration, are most valuable."
- "I would like to be able to get a little bit more granularity in turning on and off alerts because I get flooded with alerts. It gives too much information at times."
What is our primary use case?
How has it helped my organization?
It provides a single integrated platform for everything that I need. I can go and monitor the device, and I can get into the configuration of the device. It's a very powerful tool to have. Having a single integrated platform is very important. I have many tools to use, and to me, the ability to integrate it all into one platform is essential.
Aside from having a unified dashboard, it provides the ability to pick a particular site or a group of sites and see how they are configured and what issue a particular device is having. We are able to drill into that device from this platform, and we don't have to go outside and use different tools to access and get into the device.
It's very intuitive. It's probably the best in terms of getting up and running in short order. I have a team of network professionals who work with me, and we brought them in, and within an hour or two, they had their own dashboard set the way they wanted. So overall, the whole product is intuitive and very easy. It's not difficult.
It has given us a greater amount of visibility that we didn't have before. This visibility is absolutely essential for us. Before that, we would have about four different ways to test. Having it all in one location and one platform is very essential.
What is most valuable?
The ability to have visibility on a network to see the traffic and the ability to see if devices are misconfigured and if something changes in that configuration, are most valuable.
It's very easy. It's very intuitive. They had me up and running in a matter of hours, so it wasn't a steep learning curve to learn the interface or to learn the controls.
What needs improvement?
I would like to be able to get a little bit more granularity in turning on and off alerts because I get flooded with alerts. It gives too much information at times.
Buyer's Guide
Auvik
September 2023

Learn what your peers think about Auvik. Get advice and tips from experienced pros sharing their opinions. Updated: September 2023.
735,432 professionals have used our research since 2012.
For how long have I used the solution?
I've been using it for almost a year.
What do I think about the stability of the solution?
I haven't had any issues in the year that we've been on it, so it's pretty good.
What do I think about the scalability of the solution?
It's amazing.
How are customer service and support?
I have not contacted them.
Which solution did I use previously and why did I switch?
We used a SolarWinds product. We used some rather rudimentary, built-in network tools. Obviously, there is SNMP, and we would use that through other means, but having it all essentially integrated into Auvik makes a big difference for us in terms of time and ease of use. Switching to Auvik saved us probably 20 hours a week.
How was the initial setup?
It was very straightforward. There was very little in there that did not make sense. I had a great trainer that came in, and we did maybe two or three sessions, and then we were off and running.
The name of the contractor is Darrell Norton. He works for Sedona Technologies, so we're contracted with them. We met with Darrell and then we went around installing the agents. He assisted with that. We did a lot of that remotely, and then, once the agents were installed, we started building the networks. So, in terms of me getting into the backend and programming, I did none of that.
After the collector was implemented, the network mapping started to populate
almost instantaneously. Each site took maybe 20 minutes at the most, and then it started giving us the information. It was amazing. I was pretty impressed. In terms of the full deployment, we were up and running in one or two days. We had 23 different geographic locations. They were not on one campus, so that was pretty impressive.
I can't compare the time and cost it took to set up and maintain Auvik versus our previous solutions. It was probably the easiest deployment I've seen. With the other solutions, I spent a lot of time. I had to spend an enormous amount of time doing the configurations and programming, whereas, with Auvik, it was almost a plug-and-play.
For the maintenance, including myself, there are three associates. We all spread those duties out. We don't have anybody designated as the network administrator, so it's me and two other people who spend the most time with it. It's a daily function. In the morning, I get in, and I look at it. If I don't see anything wrong, I move on. It has made our jobs a whole lot easier.
What was our ROI?
We have absolutely seen time-to-value with Auvik. Getting in there and being able to see what that network is up to at any given moment, what the issues are, and being able to address them right from that platform has been a huge time saver.
We have seen a good 15% reduction in our mean time to resolution (MTTR).
What's my experience with pricing, setup cost, and licensing?
They're very competitive on the pricing front. They may not be the least expensive, but they're certainly not the most expensive. They're right in a sweet spot. For our organization, at least, it was right within the budget.
Which other solutions did I evaluate?
We were using the SolarWinds product, and I went through demos of probably a dozen or more. We had CrowdStrike and others. I sat through probably a year's worth. I spent a year evaluating different products before we settled on Auvik.
What other advice do I have?
To those evaluating this solution, I would advise making sure that they have full control of the network, they understand all the devices, and they have the administrative capability to get into managed devices. We discovered a few that we hadn't known about, which provided a challenge. They also should be aware that there may be privacy concerns for some people because the system does take over and look into things. They may need to put controls on before they deploy it. I know that it goes in and gathers the configuration data, but I'm not sure how much personal data that is. I don't watch that part of it, but that would just be my top-of-mind concern. It's so powerful and it can take so much control. What's it looking at?
I'm very impressed with the product. I don't have any complaints. I wish I had it several years earlier. It would've been a lot easier. We've been through a number of acquisitions. So, taking on new different networks was a chore before. If we had this at the onset, it would've been a piece of cake.
We haven't yet utilized the program to its full potential. The most automation I see is getting the alerts, but we haven't yet designated tasks in that automation. So, there's still some manual work. In other words, we get the alert, and then we have to go deal with it. We don't have an automated dispatch or anything to any particular person.
I am sure Auvik is helpful for keeping device inventories up-to-date, but we use something else. We're still getting our feet wet with the product. The more we use it, I'm sure it would be valuable for that. I can go in and see all the devices that are reporting on the network, so in a sense, it does help us to keep device inventory up to date, but I'm sure there's a better way we can use it.
In terms of comparing Auvik's cloud-based solution versus on-prem network monitoring solutions, as long as I have network connectivity and I have internet, it's great, but if I'm in a situation where I don't have connectivity, it doesn't help me.
I would rate it a 10 out of 10.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Jan 11, 2023
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Sr. Data Scientist at a tech vendor with 10,001+ employees
Tasks that would sometimes take a few days to accomplish can be completed in only 15 to 30 minutes
Pros and Cons
- "I've found the topology mesh graph helpful, and I like the other features that factor into my work with Kubernetes."
- "I would like to see Auvik have some more documentation with a typical CM solution like Splunk. I want to see more examples of things like configuring port forwarding for firewalls. In addition to collecting data from different types of appliances, I would like to customize more of the metrics for each appliance."
What is our primary use case?
We implement Auvik for our clients as a network monitoring solution. About 20 engineers use it, including me. We also have a business analyst, a systems admin, a capacity planner, two vice presidents, and a couple of data scientists.
Auvik is deployed across several departments. Organization-wide, we have 20,000-plus endpoints, but Auvik is monitoring a tiny subset of that, so about 2,000 more or less.
How has it helped my organization?
Auvik has saved a lot of time. Network monitoring and analysis tasks that would sometimes take a few days to accomplish can be completed in only 15 to 30 minutes. It has reduced our mean time to resolution by about 25 percent.
Auvik has streamlined the way we put out tickets. The user interface makes it easier to communicate analytics and helps us filter out devices. It gives us robust visibility into our infrastructure in a single pane of glass. I have all the information and link data I need to troubleshoot any issue with the networks. The ticketing information Auvik provides offers some good opportunities for automation. It also allows us to automate data collection through the use of collectors.
Auvik has shifted IT teams to a shared model. so we can have all of the equipment and information mapped out accordingly. The other nice thing is that we can customize Auvik. For example, one department might focus on information extraction for query development, while another group is focused on layer topology and working with firewalls. Auvik lets you drill down based on the different types of appliances or shift toward programming if needed and root cause analysis. Auvik handles the four Ts—topology, telemetry, traces, and time—well.
Our IT team is working really around the clock. It's almost to the point where this automation has made it possible for normal users and businesses to accomplish their day-to-day tasks without any failover. Auvik is also more accessible to our low-level staff, who are looking for more functionality within the user interface as opposed to customizable development. They can get recommendations through the Auvik interface if there's a problem with the configuration or hardware. The junior analysts can review the historical data and live information to draw conclusions.
Auvik is crucial for keeping our device inventories updated. I can try to gather the system uptime for different types of devices and get something like NetFlow data. It works like a packet sniffer with real-time data factored into it. The higher-level staff members use Auvik in conjunction with another tool in the tech stack. They may also want to shift this in terms of data transfer assessment. To compare it with another tool, Splunk has a cloud migration app that helps look at how organizations use cloud-to-cloud, cloud-to-ground, and ground-to-ground. With that assessment model, there's a focus on the total cost of ownership. Similarly, within Auvik, that's like an area of opportunity in terms of assessing the architecture being created for how it can be deployed.
What is most valuable?
I've found the topology mesh graph helpful, and I like the other features that factor into my work with Kubernetes. The solution is intuitive. When someone gets started with it, there are out-of-the-box solutions to accomplish tasks, so a new person doesn't always need to check the documentation. When they log into the tool, they can quickly fix a few areas and get everything running.
The monitoring and management functions are effortless to use. The process is pretty straightforward If I need to connect to an external appliance. Sorting out role-based access control is easy, as well.
Auvik has a single integrated platform with collectors and API functionality, which are crucial. It has application and network performance monitoring tools, with something to bridge the gap between the two. Auvik integrates network, application, and infrastructure monitoring.
What needs improvement?
I would like to see Auvik have some more documentation with a typical CM solution like Splunk. I want to see more examples of things like configuring port forwarding for firewalls. In addition to collecting data from different types of appliances, I would like to customize more of the metrics for each appliance.
More encryption and data security features would also be helpful in case I have some confidential data coming through. Password management and encryption for specific datasets would be interesting. Auvik has this ticket functionality that could be used to construct pre-built workflows.
I would like to see Auvik add more features to help clients who work with cloud providers like Microsoft Azure. In Azure, they have templates within Azure Resource Manager. There are templates for 1,000 use cases that people can deploy, and they do some stuff around infrastructure as a code.
Auvik should go in that direction by integrating ARM templates where somebody can look to see SVKs, command interface, virtual machines, data stores, service management, etc., and try to take that on in terms of continuing with a declarative syntax. I find that some areas of infrastructure code could work nicely. They could construct playbooks like GAML files that could work alongside more with an Auvik.
For how long have I used the solution?
I've been using Auvik for about two years.
What do I think about the stability of the solution?
Auvik is stable. There are occasional service disruptions, but they are quickly resolved.
What do I think about the scalability of the solution?
Auvik is relatively scalable. Auvik provides a lot of rich analytics that can be translated into insights for SecOps, systems engineering, and capacity planners.
How are customer service and support?
I rate Auvik support a ten out of ten. Their support staff is proactive and always ready to assist.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I've worked with Stack State, Splunk, Dynatrace, and LogicMonitor. Our department was tasked with looking for innovative ideas. We're a large enterprise, so some departments work with different tech stacks. Other departments might have a tool and try refining it for their analyses. We have Splunk and Dynatrace, but the use cases vary slightly based on their responsibilities. If I move from one department to another, I might be working with different tools.
How was the initial setup?
Setting up Auvik is straightforward, and it took about two months. We started working alongside a larger team and began ramping things up. Our deployment strategy involved ensuring the data was populated throughout and figuring out which dependencies I needed to install at the same time.
I would say setting up Auvik is slightly easier than most other solutions. Splunk took quite a bit of work, but it ultimately paid off. Auvik is also a powerful solution, but it does not require much effort to get it running. After deployment, there isn't maintenance on our side. We get service notifications from Auivk based on a particular type of cluster.
What's my experience with pricing, setup cost, and licensing?
Folks in the market for a network monitoring solution often think Splunk is relatively expensive, so many are looking for a cheaper alternative. Some network monitoring tools are free but have tiers if you need a customized solution.
Auvik's pricing model is bundled and flexible. If I need to monitor more endpoints, I have to pay a higher premium. I can estimate how much a typical network has in terms of endpoints and billed devices and break down what else is needed, like a hypervisor or more workstations. Auvik bills based on the aggregate count of billable devices. I can export the billing usage and compare that to the total cost of ownership.
Which other solutions did I evaluate?
We also looked at Devo. We felt that Devo didn't offer much of an advantage over what we had already built or what we could do together with Splunk. We thought it didn't make sense to retrain our whole team for a solution that would not add much to our existing setup. We've also looked at a ticketing solution called SysAid.
What other advice do I have?
I rate Auvik a nine out of ten. If you plan to implement Auvik, I recommend getting started on deploying the tools soon, so you can get the full value. You might also want to look into the certification program.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Buyer's Guide
Auvik
September 2023

Learn what your peers think about Auvik. Get advice and tips from experienced pros sharing their opinions. Updated: September 2023.
735,432 professionals have used our research since 2012.
Information Technology Specialist at a non-tech company with 51-200 employees
I'll often see something change on the screen and, as a result, will know about an issue before I get a ticket or phone call
Pros and Cons
- "The TrafficInsights feature not only shows me network bandwidth usage without the need for expensive, in-line traffic decryption, but it gives me which device is using the most traffic. It ranks devices by which are using the most CPU, memory, storage, and it keeps those up to date, non-stop."
- "They may need to add some more integration pieces with different vendors. For example, API keys aren't available for certain vendors. While everything that I have works with Auvik and gets monitored by it, there are a few network items I have that I would like to see deeper integration with..."
What is our primary use case?
I use it on a daily basis to monitor the portion of my network that is backbone.
I have cloud access, but the collectors are on-prem.
How has it helped my organization?
It allows me to see a lot of problems before customers do. By the time they're calling me to say, "Hey, I've got an issue", I can usually tell them I have already seen it and I'm already working on it. There are many times that I'll get information on the screen or I'll see something change and know about an issue even before I get a ticket or a phone call. The most recent one was that I had a site go down on a weekend. Because we're a Monday-through-Friday company, I came in early on Monday morning and, by the time others showed up, I was pretty close to having everything resolved. They called me to say, "Hey, this isn't working," and I said, "Yep, I know. I've already been working on it and it will be up shortly."
It frees up some of my time for higher-value tasks. The first thing I do when I come in, every day, is pull up Auvik. In that single pane, I can see what my network status is and whether any site is down or if it's showing me there are issues. If not, then I can move on to whatever else I need to accomplish for that day.
Another benefit is that it automatically updates network topology. When I change out parts of the network or upgrade to a new device, once I've got it set up with SNMP, it automatically reconfigures what I see on the screen, including where everything is connected. I don't have to do anything to make that happen. That saves me a lot of time.
And when it comes to the backbone, it has decreased the mean time to resolution in a significant way. And because it provides automated, out-of-the-box device configuration for backups, for almost everything I have, it saves me time, a good 10 hours a month, and on the order of a couple of thousand dollars a month.
What is most valuable?
The most useful features are that it allows me to see and monitor my entire network solution in one place. I can see if everything is up or down and whether I have any issues. That single-pane aspect is helpful.
In addition, so far I have found it to be super-easy to use. Since the setup and getting everything running, it has been really easy to use. Setting up collectors for the network discovery capabilities was super-easy as well. Once we did that, it pretty much took care of itself.
And the TrafficInsights feature not only shows me network bandwidth usage without the need for expensive, in-line traffic decryption, but it gives me which device is using the most traffic. It ranks devices by which are using the most CPU, memory, storage, and it keeps those up to date, non-stop. Most of the time I just have the main window open and it literally shows me everything that's important. TrafficInsights will also show me when a certain percentage of capacity for a particular device or network has been hit. That has helped me a few times, resulting in an upgrade of a few services for network connectivity because we were using more data than would actually flow. It has helped improve our network performance. I have 11 sites, overall, and after analysis based on Auvik, I increased the bandwidth for connectivity to the outside world for two of our sites because they were using more traffic than we were able to put through.
What needs improvement?
So far, I haven't had an issue with it. But I could see where they may need to add some more integration pieces with different vendors. For example, API keys aren't available for certain vendors. While everything that I have works with Auvik and gets monitored by it, there are a few network items I have that I would like to see deeper integration with, but the lack of that type of integration doesn't stop me from doing what I do.
For how long have I used the solution?
I have been using Auvik for about nine months. Technically, I've been using it longer than that, but I've been using my implementation for about nine months. Previously, I was using it through an MSP and when we dropped the MSP I purchased an implementation for our company directly.
What do I think about the stability of the solution?
So far, I've had no issues with the stability. It just works.
What do I think about the scalability of the solution?
I would assume it scales pretty easily. While I have 11 locations, none of them are massively huge. The number of devices I'm looking at and monitoring is probably pretty small compared to most businesses, but it seems to scale pretty well when I do add things.
How are customer service and support?
From the occasions I have used their technical support, I would rate it very highly.
Which solution did I use previously and why did I switch?
We had quite a few other tools that we were using or trying to use, and Auvik replaced them. By not using those other tools it is saving us $10,000.
How was the initial setup?
The initial setup was pretty straightforward for me, but I had used Auvik before quite a bit through my MSP. But even if I had never used it before, with their help, it would have been pretty simple. The ease of implementation, network scanning, and setup were all super-easy.
Our deployment took a couple of days. I can't even compare the setup time for Auvik with the solution we had, which was NetSupport Manager, because I never did get the other system running. It just wouldn't work. The implementation was very convoluted and buggy. It never worked even close to the way I expected it to and I just ended up dumping it before I could get it running. The time savings associated with the setup of Auvik probably saved me over $10,000.
And when it comes to maintenance, it doesn't take up any of my time. Since the initial setup of the collectors, I haven't had to do anything. All my equipment is done and monitored. If I add a piece, I obviously have to set it up to get hit up by Auvik. Other than that, I don't have to maintain anything other than do the normal maintenance for my servers, which is where the collectors sit.
What about the implementation team?
I only used Auvik to help with the setup.
What was our ROI?
The time-to-value, for me, was almost immediate. Once we started implementation, I was able to start seeing stuff even on day one. And by the time we had it fully implemented, I was already seeing value out of it.
And if I compare the cost savings we have realized by using the solution versus its costs, we're on the positive side.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty reasonable for what we get. It's billed by certain, core network devices that it monitors, but I'm not billed for all the devices it monitors. For example, wireless access points and small things like that, throughout the network, are not billed. They mainly charge for firewalls, routers, and switches.
I haven't seen any costs in addition to the standard licensing fees.
Which other solutions did I evaluate?
I researched other solutions, but because I had already used Auvik and I liked what they had. That research was more, "Hey, what's out there?" but I was not really interested beyond that.
What sets Auvik apart is the ease of use. Once it's set up, it gives you that single pane. That's the first thing I look at when I come in the morning and it tells me whether I'm good or not.
What other advice do I have?
Go for it. It's a really good solution.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
IT Technician/Engineer at Airiam
It uses SNMP and various protocols to ensure we can monitor any device on the network
Pros and Cons
- "I like the way everything can be integrated. Auvik uses SMNP and various protocols to ensure we can monitor any device on the network."
- "Auvik has issues with collecting information from some devices. I don't know if this is an issue on Auvik's end or if the device isn't compatible. We have noticed with some clients have been unable to add their devices to Auvik due to compatibility, but devices are fickle. I think it's a device issue and not an Auvik issue."
What is our primary use case?
We manage IT infrastructure for 400 companies, and Auvik allows us to monitor it remotely. We have a portal to monitor these companies' servers, devices, routers, and APs constantly so we know when something is down and needs to be repaired in real-time. It's nice. We have it implemented in our Autotask and service desk portal, so it can automatically open and close tickets.
How has it helped my organization?
Auvik has improved our company's operation tenfold. It allows us to do real-time network monitoring down to a printer connected to the network.
We can also automate and streamline fixes for recurring issues. We can determine an ongoing problem and find a real-time fix for it. We monitor and log different events. Once we have enough cases, we create an automated fix for that issue and cross it off our list, so we don't have to worry about it again. It's been overwhelmingly successful in our company.
Previously, we had various managed portals and a list of URLs to check. We went to a client company to see what portals they used. It was an absolute nightmare. Credentials would change constantly, so we couldn't log in. It was horrible.
Auvik has saved us a lot of time. Much of the solution is automated and monitors by itself, letting us know when critical issues occur. We no longer need a dedicated technician to log into every network. It gives us real-time monitoring, so we don't need someone to check every network first thing in the morning to see if any issues require a response.
When I click on one of the 400 companies we monitor, Auvik will give me a spanned view of everything on their network, from their DMZ to their servers, switches, firewalls, printers, and PCs. It opens a tree view, so you can go down the list from top to bottom, which makes troubleshooting things much easier. We get a much broader view. In addition to monitoring endpoints for threats and performance, Auvik lets us see the topology of the entire network, which is perfect for our purposes.
The intuitiveness of the network visualization is amazing. Several times, it's picked things up that I've missed. I look back and ask, "Why is Auvik alerting me about this? I know that's not an issue." I'll dig deeper into it; they've noticed something I didn't even see, saving me time and energy.
Without Auvik, our technicians would spend countless hours troubleshooting things unnecessarily. When you get a call from a client with network issues, Auvik can pinpoint precisely where the problem lies. Otherwise, you'll blindly go through every device, trying to figure out what's happening, which could take hours.
It has freed up a lot of time for our technicians to work on new projects or get certifications. We have 25 technicians, and Auvik has freed up around 24 to 48 hours of additional time for our technicians to do other tasks. Auvik has also enabled us to utilize junior staff better. The GUI interface is easy for a low-level tech to learn. After three or four days of training, they can understand how Auvik works and become accustomed to using it more often.
I would not want to work at an MSP without a networking monitoring tool. It would be a step back to a point where you struggle to get one ticket done when you could have done eight because you don't have the necessary information. That's what Auvik does for you.
Without the updated real-time information Auvik's device inventories supply, we're not giving the customer the reliability and performance they request. These monitoring tools allow us to be proactive and see things before the customer realizes a problem. That's our reputation. That's what Auvik has given us. Any updated information will save us time. We can't use bad information when we try to fix the issue.
What is most valuable?
I like the way everything can be integrated. Auvik uses SNMP and various protocols to ensure we can monitor any device on the network.
What needs improvement?
Auvik has issues with collecting information from some devices. I don't know if this is an issue on Auvik's end or if the device isn't compatible. We have noticed that some clients have been unable to add their devices to Auvik due to compatibility, but devices are fickle. I think it's a device issue and not an Auvik issue.
I've seen Auvik resolve these issues. They will create the ticket and tell us the issue is resolved. For example, maybe the customer restarted the modem, or the ISP got it running. They'll go ahead and close that ticket. The automation there is so nice that it will keep us updated if something's happening automatically.
For how long have I used the solution?
I started using Auvik about a year ago.
What do I think about the stability of the solution?
I rate Auvik 10 out of 10 for stability.
What do I think about the scalability of the solution?
I rate Auvik 10 out of 10 for scalability
How are customer service and support?
I rate Auvik support nine out of 10. We've had to reach out to them a few times for custom things or issues with devices not connecting. They've always been very helpful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously didn't have a managed or automated solution like Auvik. It was a list of URLs and an Excel spreadsheet for each company with all their networking and login information. After we got the pitch and went through the evaluation process, we realized what it could do for us as an IT company couldn't say "No."
How was the initial setup?
Setting up Auvik can be tricky, but I think setting up any of these systems can be difficult initially. It's a piece of cake once you have the baseline down and your systems in there monitoring it. Our deployment was complex because we have 400 different companies, and each has various equipment with varying ages.
I don't think using Auvik was complex per se. It was just the complexity we were trying to add to it. For a few small companies, we had to work with Auvik to set up custom APIs to get some things to work, but it went smoothly for the most part.
After implementing the collectors, the network map started to populate within minutes. I think it's attributable to Auvik's ability to work the way it does and the protocols it enables to push this information over the network. We already have the credentials set up in the Auvik portal, so it has the permissions it needs. It can scrape that device for as much information as possible.
What was our ROI?
We've freed up a lot of extra employee time because of Auvik. It automated many tasks that required a dedicated technician to spend four hours each day checking every company's network. Auvik does that all the time, so it saves our employees a lot of energy and time.
What's my experience with pricing, setup cost, and licensing?
It all depends on the scale of your implementation. It would be pricier for a smaller company ranging out for a few remote locations. It's cheaper if you're using lots of licensing. My advice is to try different solutions and see what works best for you. For us, that was Auvik. I think Auvik's current price is competitive and works for our business environment
Which other solutions did I evaluate?
We did look at a few other options, including Kaseya and SolarWinds. Auvik was the best option for pricing and features we were looking for in a product.
What other advice do I have?
I rate Auvik nine out of 10. If you plan to use old devices, verify that SNMP is an option. We had a lot of issues with a device that was 25 years old.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: MSP
Network Administrator at CircleIT
Does the work of our five other solutions, showing me all devices from every vendor
Pros and Cons
- "It shows all my devices and it shows everything that is possibly connected to the network... It gives me how many devices or switches are connected, and what is connected to each switch, including how many printers are on it."
- "The window view could be improved. For instance, if I'm in inventory and I'm looking at my devices, I don't like the way the window splits at the bottom. I want to be able to choose the way it appears. Similarly, when it shows me all the devices on my network, I don't like the fact that I can't adjust the display to the way I want it."
What is our primary use case?
I am the network administrator for our company, and we use Aruba Central but we're looking into Auvik to see what else we can do with it. We're seeing quite a bit of difference.
How has it helped my organization?
We have been using multiple applications for managing our networks. Switching to Auvik has been amazing. It has been impressive. Without Auvik, I go through five different applications every morning, clicking through everything. It's very irritating. I have Auvik open in front of me right now and it's simple.
It definitely reduces repetitive tasks with its automation. One of the biggest things is the mapping records widget. With our current system, I have to do the mapping. If we replace an item or we change an IP address, I have to go back through everything and change what I've done. I go through the five applications in the morning to figure out my APs, my Cisco equipment, my Aruba equipment, my Blancco Management, et cetera. Auvik saves a lot of time and a lot of repetitive work.
I can go into it and get a configuration file. With some of our other solutions, because not all of our switches are Aruba, I then have to go to the switches to pull the configuration files. With Auvik I see all of them here. It doesn't matter what brand it is. It saves me a lot of time.
The automation Auvik provides has allowed us to see areas that we need to fix, which, of course, is very important. And it has reduced our MTTR because I see things more quickly and I see things through Auvik that I can't see through Aruba.
It would improve things a lot for us [if we continue beyond our trial of the solution]. It noticed a drop on my network at the instant it was happening and sent me a notification. We had a couple of devices that were questionable and Auvik said, "Hey, you have Raspberry Pis on your network." To me, that's very important. I don't like Raspberry Pis because they are easily hacked and I don't want them on my network. So far, what I've seen with Auvik in terms of notifications has been great.
Another benefit is that it keeps device inventories up to date. It notifies us about firmware updates and about what we need to change, which is nice and has saved us time. It tells us everything. I like it because if, for example, the device is a phone, it tells me the subnet that it's on and the IP address. It's great.
We are trying to get a full package together to go to our vice president and say, "Hey, this is what Auvik has done for us and we need to continue." Right now, we have five different software tools that we're trying to use and manage things, while Auvik is one. I'm fighting very hard to get Auvik.
What is most valuable?
One thing I like about it is how it maps the network. It shows all my devices and it shows everything that is possibly connected to the network. Most of our network is in the cloud and the mapping starts with basic internet, where it is. It gives me how many devices or switches are connected, and what is connected to each switch, including how many printers are on it. We have Blancco Management and our backup servers, and Auvik tells me how many of those are connected. It gives me everything. At this minute it shows me that 346 devices are connected to our network and what they are. That's beautiful, and I didn't have to do it. I have had to go and map out, by hand, every device on the network with what IP address it's set to. That's a pain.
And the visualization is very eye-catching. It's easy to use and very self-explanatory. If something is eye-catching it makes people go into it more. I really like that.
I also like how it even tells us that printers are low on paper.
To me, it's very simple to use the monitoring and management functions of Auvik. We were setting up the SNMP with Auvik yesterday and everything on it—setting up our firewalls with it—is very simple.
It also seems to be a single, integrated platform. We have 26 switches and hundreds of devices and it has detected everything. So far, we're very pleased with it. I take care of our network in Oklahoma City and in Memphis. Being able to see everything in one place is very important. With Aruba Central, I'm only able to see the switches in Oklahoma City, and I can't even see my APs because my APs are not Aruba. Aruba only lets you see Aruba. With Auvik, I'm able to see all the types of devices that I have, which is extremely important.
We have a lot of remote users. It's nice that we're able to see them and keep up with what's going on there. That visibility is extremely important. We have a very small IT team and we have to stay on top of things quickly. Ours is a larger company and, with a small IT team, things can get away from us very quickly. It's nice to have that full visibility and those upfront notifications so that things don't get away from us very quickly.
What needs improvement?
The window view could be improved. For instance, if I'm in inventory and I'm looking at my devices, I don't like the way the window splits at the bottom. I want to be able to choose the way it appears.
Similarly, when it shows me all the devices on my network, I don't like the fact that I can't adjust the display to the way I want it. I can increase it, but it's very difficult to move up and down to see that part of it.
For how long have I used the solution?
We've been on the free trial of Auvik for 12 days.
What do I think about the stability of the solution?
I'm very impressed with the stability of Auvik. I have not had it go down or had a major issue. I haven't even had a small issue with it.
How are customer service and support?
We spoke to some people from Auvik and their support is very friendly. They're very helpful and very knowledgeable. I was extremely pleased with them.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We currently use five other solutions.
What's my experience with pricing, setup cost, and licensing?
The price that Auvik is offering us is a little bit steep. I'm hoping we can figure out something else about the pricing, but right now, it's a little bit steep.
Which other solutions did I evaluate?
My boss has been looking at five or six different solutions and he came across Auvik. He asked me to check it out. I brought it in and started using it and, so far, overall, I like Auvik the best.
When comparing network monitoring solutions and there is a concern about pricing, my approach is that you get what you pay for. The functionality is extremely important to me. The pricing is extremely important to my VP. You need to write out the pros and cons based on your needs and figure out how the pros and cons compare with your budget. But I would suggest you give Auvik a chance.
What other advice do I have?
I like Auvik's cloud-based solution much better than having an on-prem network monitoring solution. We still have a couple of servers that are not cloud-based. I like the cloud much better.
If you are looking for any type of monitoring software, make sure that you find a product that sees every type of device on your network. Auvik even shows me the redundancy that I have on there. For a network administrator that's very important.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Network Administrator at a tech services company with 11-50 employees
Provides excellent topography and historical data, with easy-to-use monitoring and management functions
Pros and Cons
- "The topography and historical data are excellent; the latter essentially allows us to see back in time, which is helpful as users don't always report issues promptly. The ability to go back and look at historical data is a good feature."
- "The performance could be better; it gets a little clunky and slow-moving at times, and I wonder if that's due to the VM or if it's just the nature of the tool."
What is our primary use case?
We're an MSP, so we function as the IT company for multiple clients, and we primarily use Auvik for monitoring and troubleshooting network issues. It's deployed across various locations, from small to medium-sized businesses, plus one school system.
How has it helped my organization?
Auvik improved our organization by allowing us to stay on top of issues with our clients. It alerts us in a timely manner and allows us to react proactively. In many cases, we get alerts that something is going on before the client realizes it.
The solution affected our IT team's global visibility into our remote and distributed networks, which is helpful. It's great because we can access the Auvik portal anywhere in the world. The visibility it provides is essential, especially for our technicians and engineers working from home.
Auvik helps us keep our device inventories up-to-date, as it pulls in all the devices on the network and sorts them. We can filter by Mac address, IP address, type of OS and more. This helps tremendously in helping our teams focus on high-level tasks and delegating low-level tasks to junior staff. Most low-level alerts go to our junior admins, which allows them to develop experience and learn the product.
Auvik keeping our device inventories up-to-date helped save us time and allowed us to find devices we didn't know about when onboarding a client.
We have seen a reduction in our mean time to resolution (MTTR), primarily because our customers don't need to call us; we get alerts and tickets through our ConnectWise portal when Auvik detects an issue. This speeds up our time to repair because we are alerted of problems almost immediately and can start working on a solution.
What is most valuable?
The topography and historical data are excellent; the latter essentially allows us to see back in time, which is helpful as users don't always report issues promptly. The ability to go back and look at historical data is a good feature.
It's easy to use the monitoring and management functions; everything is intuitive and self-explanatory. The feature set is more important to us than ease of use, as we work with many intelligent people. However, ease of use is helpful for our level one help desk personnel, who aren't used to using network tools like Auvik. In addition to being intuitive, the ease of use flattens the learning curve for our less experienced employees.
Regarding Auvik helping to visualize our network mapping/topology, it's elementary. It places devices logically in a topology that's easy to understand. We can collapse and expand elements, making it easy to find information and devices in the system. I rate the tool ten out of ten for the overall intuitiveness of network visualization. Everything is worded perfectly and makes perfect sense to anyone working in the IT field.
We have seen time-to-value with Auvik; it helped us on many occasions when our clients had network problems. It assisted us in ironing out those issues.
What needs improvement?
The performance could be better; it gets a little clunky and slow-moving at times, and I wonder if that's due to the VM or if it's just the nature of the tool.
Another issue is the solution sometimes signs users out at inopportune times without warning. I'll be working in one window perfectly fine, and I would have a second session open in another window, which can time out and force me to log back in, even though I'm still logged on to the platform in another window. That can be frustrating.
For how long have I used the solution?
I've been using the solution for about six years.
What do I think about the stability of the solution?
The stability is excellent as long as the network, VMs, and hardware are suitable. Running low-quality equipment would affect the stability and user experience.
What do I think about the scalability of the solution?
The solution scales well. Once you reach around 2,000 devices, a second device is required on the network to offset some of the performance issues that come with that, but it scales easily. It would just be a second OVA running on a box.
How are customer service and support?
The technical support is excellent and very quick to respond. They helped us with an issue concerning performance hits in some equipment due to the frequency of the scans Auvik was running.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We evaluated some trial solutions for other network management tools, and they didn't fit us. SolarWinds NPM was a resource hog, and it wasn't cloud-based, so we ended up going with Auvik because of the ability to use it in the cloud.
We primarily used the in-built networking tools from each vendor. Switching to Auvik saves us about 20 hours because we can see all the relevant data and manage the networks from a single pane of glass.
How was the initial setup?
The initial setup was straightforward; it consisted of deploying an OVA which searches for the Auvik instance in the cloud and locks it in once authorized. It's between three and five steps, so it's quick to get up and running.
After the collector code was implemented, our network mapping started to populate almost immediately. However, we had SNMP set up, which needs to be done ahead of time for network devices. The solution pulls in devices and connections via ICMP based on the network it discovers. It may draw in limited details initially until the rest of the details are set up, but IP-based devices are pulled in very quickly.
In terms of time to set up and maintain Auvik, it's about the same as other tools. It's all about the underlying network configuration. It didn't take much time because I ensured the network was prepped for any potential security monitoring tools we put in place. I didn't have to go in on the back end and set anything up because it was all waiting to go.
The solution requires a little maintenance on the VM side. Performance-wise CPU and RAM maintenance can increase performance. Other than that, the tool essentially runs itself.
What's my experience with pricing, setup cost, and licensing?
I can't speak to the cost; I'm an engineer. Auvik has a subscription-based pricing option, and the other solution we evaluated had high upfront costs.
Which other solutions did I evaluate?
We evaluated Orion and WhatsUp Gold and found that Auvik works much better for us because it allows us to have all our clients in a single plane of glass under our company. With the other products, we would have to set up separate instances at each site and manage them individually from onsite.
What other advice do I have?
I rate the solution eight out of ten.
Auvik provides a single integrated platform, though that's not as important to us as cost, ease of use, and support, in which the solution excels. We're intelligent people who work with different platforms, as our clients don't have cookie-cutter set-ups at every location. If Auvik weren't a single integrated platform, that wouldn't be much of a hindrance for us.
We haven't used Auvik's automation capabilities.
Auvik's cloud-based solution works as well or better than on-prem network monitoring solutions. The cloud solution depends upon the internet connection at the opposite end but logging in remotely to manage on-prem tools faces the same challenge.
It works as well, even better. But of course, your Cloud solution is dependent upon the internet connection at the opposite end, so your mileage may vary. But you're still limited by that with on-prem solutions as well, if you're logging in remotely to look at those tools. So it faces the same challenges as the on-prem solutions.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: MSP/Reseller
Sr Systems Engineer at a computer software company with 11-50 employees
It notifies us about issues before our clients call us, so we can tell them that we're already on it when they call to say their internet is down
Pros and Cons
- "I like the ability to remotely access devices securely. The multi-site setup has also been useful. Once we learned how to set that up, we could customize each site and push out common information like SNMP credentials from the parent site to other multi-sites. The automatic network layout is excellent, and the overall monitoring is also beneficial."
- "There have been times when our SNMP community strings were incorrect or weren't updated for whatever reason, and Auvik kept trying to scan them. Changing it was a pain, and there wasn't a way to extract that from Auvik. I understand there are valid security reasons why we wouldn't want to do that sometimes. In those situations, we had to recreate those community strings and reapply them to various devices."
What is our primary use case?
We primarily use Auvik for network monitoring and occasionally to remotely access some devices. It helps us monitor clients with a multi-site setup. We can monitor the network and overall network connectivity. The configurations of the devices we monitor are synchronized into IT Glue for documentation.
Auvik was part of the company's toolset when I joined as an engineer, and we have been perfecting it. We had a couple of big clients when I started. Everybody was under one site even though there were multiple sites. There was a site-to-site VPN and more. For some projects I worked on, we got directions from Auvik's account managers on how to implement multi-site within Auvik properly. That helped us manage these individual sites efficiently without creating too much burden.
How has it helped my organization?
Auvik's alerts notify us about an outage before our clients call us, so we can tell them that we're already on it when they call to say their internet is down. It gives them a sense of comfort and trust. Auvik is also crucial for any troubleshooting. If a device is down and we can't get to it from one way, it's always helpful to have another look through Auvik to start troubleshooting from the outside.
The cloud-based platform gives us ready access to necessary information without the need to go through additional steps to remote into a client site. Otherwise, we would need to set up a secure tunnel through a site-to-site VPN. Auvik makes it more convenient.
It's arguably a more significant security risk in some ways. However, from the perspective of a managed service provider, it's more accessible to have a single pane of view for all our clients from the cloud-based portal. The initial setup and configuration are more straightforward. You don't need to pick a server or use many resources aside from setting something up in the portal and installing the Auvik collector. It certainly simplifies things.
It increased our visibility into remote networks since we can't be everywhere simultaneously. We don't need to deploy separate tools internally, which reduces the workload. It helped us improve network visibility in conjunction with our other toolsets.
As a managed service provider, we have multiple clients, so it's crucial to have visibility into their networks and our own. We have Auvik set up to cover our critical infrastructure. When the tool is set up correctly, it hums along pretty well. We can relax and let Auvik do the monitoring and documentation. It can gather the information or at least confirm it. If something changes, Auvik can pick it up. It does a lot for us.
Auvik helps keep device inventories updated. We have a couple of toolsets. For example, we have remote monitoring and management agents on servers. Auvik and some other tools can update the documentation automatically if one of the engineers forgets to do it after we change something on a server, such as an IP address. It provides another check for us and a general reminder, "Hey, this was updated. You should update the documentation for it because it looks different."
What is most valuable?
I like the ability to remotely access devices securely. The multi-site setup has also been useful. Once we learned how to set that up, we could customize each site and push out common information like SNMP credentials from the parent site to other multi-sites. The automatic network layout is excellent, and the overall monitoring is also beneficial.
Auvik's monitoring and management features are relatively easy to use, but it depends on what you work with daily. When I started, there were features I didn't know about until somebody told me, "Set it up this way, and you could just monitor the internet connection as a whole." I didn't know that existed until somebody showed me. The basics are easy enough, but the advanced features require some training.
They added two-factor authentication to access some of these devices remotely. It was a significant step forward because someone with access to Auvik has a lot of power.
The network visualization is nice. We have some large clients with many devices, so the initial visualization might be overwhelming, but we manage that pretty well. There are some devices that we don't need Auvik to monitor. We lower the noise from workstations and printers because we have a separate toolset for that. However, it does get a little cluttered when you have a lot of servers. It was just a matter of getting used to it. I don't know if any platform has figured out how to do that properly, but it's pretty intuitive.
The solution integrates with our ticketing and documentation system. We use Auvik as our primary network monitoring system and alert system if something goes down. It provides a lot of benefits by putting everything in one place. Having a single integrated platform simplifies the process of looking. We don't need to go to multiple vendors and look at everything or have several windows and applications open. We also use PRTG to provide network monitoring for some of our clients, and that's more on the internal side. Auvik is good at monitoring anything outward-facing.
What needs improvement?
There have been times when our SNMP community strings were incorrect or weren't updated for whatever reason, and Auvik kept trying to scan them. Changing it was a pain, and there wasn't a way to extract that from Auvik. I understand there are valid security reasons why we wouldn't want to do that sometimes. In those situations, we had to recreate those community strings and reapply them to various devices.
Maybe they could implement a way to do that securely. It could be restricted by the role a person has within the organization. For example, perhaps a junior engineer wouldn't have access, but it would be available to a supervisor, manager, administrator, or higher-up.
For how long have I used the solution?
I have been using Auvik for a little over a year.
What do I think about the stability of the solution?
I haven't heard any complaints about Auvik's stability or performance degradation. Auvik has scheduled maintenance windows, but they're transparent about when they will be. It hasn't impacted us. Reliability is crucial because Auvik is part of our service to our customers. We've had issues with a few vendors where they've gone down or had quality issues that affect our services and reflect poorly on us.
What do I think about the scalability of the solution?
Scalability hasn't been an issue so far. There is one thing to keep in mind, and it's probably less of a scalability issue with Auvik itself. However, we've learned from working with large clients that having multiple Auvik collectors is best. It would be best if you strategized about how to distribute the collectors throughout your servers and put redundancies in place.
How are customer service and support?
I rate Auvik support a ten out of ten. The knowledge base articles are pretty thorough. Once, I had to look up how to confirm SNMP credentials or set up SNMPv3. Auvik's team is excellent. Our support and account managers have been responsive and helpful.
How would you rate customer service and support?
Positive
What other advice do I have?
I rate Auvik a ten out of ten. I recommend planning and going through the steps to evaluate this. It's a powerful tool with an extensive suite of features, and the support is there if needed. Auvik has good people working there.
Going back to the SNMP portion, you need to plan how to design and implement the solution, especially if you have a multi-site situation or are monitoring many devices. You need to plan for scalability and collector distribution.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: MSP
Last updated: Jan 11, 2023
Flag as inappropriateSr System Engineer at General Microsystems Inc.
Gives us one place to see everything and we can quickly access a client's network without needing VPNs
Pros and Cons
- "The first feature that I appreciate is the topology drawing in real time. If our NOC wants to troubleshoot, they can go to the topology map and see that this access point is connected to that switch via that specific port. And when something changes in the topology, it's dynamically updated."
- "Two weeks ago, we were able to access the support chat via a small button on the bottom right side of the screen. Now, that button has gone away... it has become pretty difficult to access support..."
What is our primary use case?
We are using Auvik specifically for monitoring network devices. We are an IT company that's focused on network integration and monitoring for our customers. We use Auvik to monitor routers, switches, firewalls, load balancers, and other network devices.
How has it helped my organization?
If there is an alert, we can just click on it in the email, and it redirects us to the Auvik page where we can see what's going on with that device. That makes it quick to find what's going on in the network.
And the visibility into remote and distributed networks globally was one of the reasons we moved to Auvik. The cloud platform means our team can work from home and it takes seconds to access a customer's network to see what's happening. We don't have to deal with VPNs and go through something on-prem. That has saved a lot of time. You access Auvik and you are good to go. Everything is there.
It also helps keep device inventories up to date so that we can pull this information and have it ready. There is no need to engage someone to have them reassess the inventory or split inventory into categories. You already have all the categories and you can just export the information. For example, when we want to renew a support contract with a customer and we need to know their inventory, we can use Auvik to export it and we are good to go. It saves us 90 percent of the time it would otherwise take.
What is most valuable?
The first feature that I appreciate is the topology drawing in real time. If our NOC wants to troubleshoot, they can go to the topology map and see that this access point is connected to that switch via that specific port. And when something changes in the topology, it's dynamically updated.
The network mapping is such a great tool. We have some customers for which we manage access points and switches. The management platform for those products, like Meraki, shows you topologies on their cloud dashboard. But if you look at the topology in the Auvik, it is much better with colors. It shows Layer 1 and Layer 3 connectivities and provides you with a view that has a look and feel that is better than what the vendor itself provides. Its overall intuitiveness is excellent.
The backup feature is also important. Once we have access via SSH to devices, Auvik will detect if there are any changes and will back up the configurations.
And using the cloud ping feature, it will monitor WAN circuits. It sends a ping and alerts you if anything goes wrong with your WAN. It will also give you the speed and the round-trip time.
Comparing Auvik to SolarWinds and other platforms, it is pretty straightforward when it comes to monitoring. The people we recruit in our NOC learn how to use Auvik very fast. It's a core element for our NOC service. Before, we were using legacy vendors for NMS. When we moved to Auvik, things became more flexible and easier. We can onboard people easily when it comes to learning how to use Auvik to do monitoring for our customers.
It also provides one pane of glass. You can do the things you want to do in one place. Your NOC team can access and look at the alerts, check all the backup configurations, see the status of the devices, et cetera. It's one place to look at everything.
What needs improvement?
We would like them to make the alerting more customizable. We had a conversation about this yesterday. We want to be able to access more fields.
For how long have I used the solution?
I have been using Auvik for about three years.
What do I think about the stability of the solution?
It's stable.
What do I think about the scalability of the solution?
It is also scalable. We plan to increase our usage of the product.
We use it across multiple locations and we are at about 600 endpoints.
How are customer service and support?
Their technical support is great overall.
But recently, we got a little bit frustrated. Two weeks ago, we were able to access the support chat via a small button on the bottom right side of the screen. Now, that button has gone away. I'm not sure if it is a limitation of my browser and I tried to find out about it on the internet. But it has become pretty difficult to access support right now, as long as there is no chat button available. Before, it was great. We need the support button to come back.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We tried other vendors, including SolarWinds, but you had to host those solutions in your data center and maintain them. Auvik is cloud-based, and it's a new way to think about monitoring. It gives us simplicity and enables a multi-tenant philosophy.
The cloud is a trend. That is what the world looks like now. Everything is cloud-based, making it easy to access, wherever you are. With on-prem solutions, you have to maintain your stuff, such as VPNs with your customers to collect information. Cloud-based stuff is great.
How was the initial setup?
The initial setup to install a collector takes about 10 minutes. Within 10 to 20 minutes after that, you can have your topology built. Of course, you have to configure the devices to the SNMP, so it can grab the information. The whole process to get a rock-solid topology will take two hours or so. You have to engage the customer to do additional configuration on the devices. But if they have that configuration done ahead of time, it won't take more than one hour.
Most of the time, it's just me doing deployments.
As for maintenance, because it's cloud-based, Auvik maintains it on a regular basis. I notice every weekend that they have something to do, but it doesn't disturb us. We are not maintaining the solution.
What about the implementation team?
For the first deployments, we had someone from Auvik who supported us. We learned in real time with someone who was an expert in the product. After that, we just replicated what he did and added more things as we went forward.
What was our ROI?
Our ROI is in saving a lot of time in terms of onboarding. When we want to engage a new customer, we can do that in about 10 minutes. With the legacy stuff, we would have to spin up a VPN and maintain it. Now, we just put in the Auvik collector and we are good to go. It starts scanning and collecting information.
What's my experience with pricing, setup cost, and licensing?
The pricing of Auvik is good. If it could be less, that would be even better, but as long as they offer free devices, that is great.
Which other solutions did I evaluate?
We looked at LogicMonitor at the same time. But we had a salesperson from Auvik who demonstrated more features. In the end, we saw that the solutions are pretty similar, but we picked Auvik.
While I didn't check the price of LogicMonitor, Auvik is cloud-based and you have to pay a monthly subscription. But what you gain is that it will monitor servers and APs, et cetera, for free. It's a subscription and not a one-time fee like SolarWinds and other legacy platforms. For instance, we have some customers with 20 switches, two controllers in high-availability mode, and 200 APs. We get monitoring of those 200 APs without paying for it. We just pay for the switches and controllers.
What other advice do I have?
I would recommend Auvik.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: MSP

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Updated: September 2023
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