Automation Anywhere (AA) OverviewUNIXBusinessApplication

Automation Anywhere (AA) is the #2 ranked solution in best RPA tools. PeerSpot users give Automation Anywhere (AA) an average rating of 8.8 out of 10. Automation Anywhere (AA) is most commonly compared to Microsoft Power Automate: Automation Anywhere (AA) vs Microsoft Power Automate. Automation Anywhere (AA) is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 21% of all views.
Automation Anywhere (AA) Buyer's Guide

Download the Automation Anywhere (AA) Buyer's Guide including reviews and more. Updated: November 2022

What is Automation Anywhere (AA)?

Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate end-to-end business processes with intelligent software bots – AI-powered digital workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, optimized customer experience and more engaged employees. The company offers the world’s only cloud-native and web-based automation platform combining RPA, artificial intelligence, machine learning and analytics, yielding significantly lower TCO, higher security, and faster scalability than legacy monolithic platforms. Its Bot Store is the world's first and largest marketplace with more than 1,200 pre-built, intelligent automation solutions. Automation Anywhere has deployed over 2.8 million bots to support some of the world’s largest enterprises across all industries in more than 90 countries. 

For additional information, visit www.automationanywhere.com.

Automation Anywhere (AA) was previously known as Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise.

Automation Anywhere (AA) Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Automation Anywhere (AA) Video

Archived Automation Anywhere (AA) Reviews (more than two years old)

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Meindert Van Der Galiën - PeerSpot reviewer
Information Technology Software Developer at a financial services firm with 501-1,000 employees
Real User
Top 5Leaderboard
Enabled faster processing of a series of manual operations and/or procedures but the IQ Bot's data detection and data retention need improvment
Pros and Cons
  • "The MetaBots are by far the most effective system within AA. Due to the fact that no scripting is required and only the passing of variables or values to get a definite result. IQ Bot with the ABBY OCR is a powerful component to do multiple extractions in the shortest possible timeframe in comparison to human execution of similarly identified tasks or operations."
  • "IQ Bot requires a significant improvement for its data detection and data retention, mainly from the previously trained documents: regarding the document's format, layout, data contained within the document, the type of data that needs to be extracted."

What is our primary use case?

We mainly use it for Financial Documents processing to conduct payments to registered Vendors. Invoice reception via a central mailbox on the server; Extraction of said PDF invoices via the IQ Bot cognitive platform using the ABBY OCR, as it is by far the most effective for our processing requirement; Consolidation of each individually extracted file into a central Batch processing file; Upload of central batch processing file into a stand-alone approval system, developed on IBM Xpages; Approval of uploaded files, from a central batch file, for payment; Upload of each invoice record in a third-party processing system such as Sage Evolution / SAP. Payment is done via a batch file generated by a third-party payment application.

How has it helped my organization?

AA has enabled faster processing of a series of manual operations and/or procedures. Cognitive capabilities are severely reduced or highly inaccurate, the Cognitive platform requires major attention regarding how data is captured, retained for future extractions as well as how these extractions are validated. There is a somewhat problematic functionality for various commands within AA, these commands do not have a consistent functionality one execution within some external third-party software such as Sage Evolution, XBRL for CaseWare, and CaseClient.

What is most valuable?

The MetaBots are by far the most effective system within AA. Due to the fact that no scripting is required and only the passing of variables or values to get a definite result. IQ Bot with the ABBY OCR is a powerful component to do multiple extractions in the shortest possible timeframe in comparison to human execution of similarly identified tasks or operations. 

The Recorder functionality is extremely useful and relatively straightforward enough to use, albeit a bit restrictive in its functionality.

What needs improvement?

IQ Bot requires a significant improvement for its data detection and data retention, mainly from the previously trained documents: regarding the document's format, layout, data contained within the document, the type of data that needs to be extracted. Object cloning commands require a significant improvement in its functionality. It is far too inconsistent with execution within the same application. Plugins for web browsers should be a single plugin that allows for the connectivity and functionality of both the v11/v12 and A2019 software, or at best, allows for both the A2019 and v11/v12 plugins to run on the same client browser simultaneously.

Buyer's Guide
Automation Anywhere (AA)
November 2022
Learn what your peers think about Automation Anywhere (AA). Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
655,113 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Automation Anywhere for roughly two years.

What do I think about the stability of the solution?

The current solution is not very stable due to multiple developers working on the initial development, it would be far more efficient if a small group of developers had worked on this specific project.
The solution should be more stable with a limited number of developers working on the current project. The current project would become more accurate and efficient if the functionality of the current commands could be updated to function more effectively and not stop working on a bi-weekly basis. Soe days the commands work without any problems and some days these same commands stop working and breaks the current processing cycle.

What do I think about the scalability of the solution?

Scalability in our current solution is low but has massive room for growth.

How are customer service and support?

The technical is relatively fast to respond and guidance offered is oftentimes sufficient. Time-zone difference is a major issue as this delays the response from an available technician. No guaranteed solution for cases raised, oftentimes workarounds are the only suggested action with multiple of those resulting in no success on the issue raised.

Which solution did I use previously and why did I switch?

No previous solution used, as a manual process previously.

How was the initial setup?

The initial setup was extremely complex as no assistance or guidance could be found online for my system.

What about the implementation team?

The setup was done through an in-house team consisting of the current developer and a single IT technician.

What's my experience with pricing, setup cost, and licensing?

Know ahead of time what capabilities you are going to require and plan accordingly to determine the total number of user licenses and development licenses required.

Which other solutions did I evaluate?

Other options were considered such as Blue Prism and Ui Path, but the capabilities of AA far surpass those platforms based on cost.

What other advice do I have?

Documentation online is severely lacking, have commented on this before in support cases. The online documentation is far too generic, with no linking to relevant or in-depth forums on similar topics.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1460073 - PeerSpot reviewer
Team Manager at Capgemini
Real User
Increases service to customers while systematically reducing costs
Pros and Cons
  • "AA allows you to create processes using 3 types of robots: Task Bot, Meta Bot, and IQ Bot. Instead of rewriting redundant code for processes, a meta bot can be used instead. This type of robot is best used for complex scalable processes. IQ Bot: The most powerful of the 3 types of robots is the IQ Bot."
  • "The debugger is also a weakness of the tool, forcing the developer to use error handling or message box to map errors. Few applications take more time for loading when integrated."

What is our primary use case?

I am a Digital Transformation Consultant & my role revolves around suggesting, recommending & implementing the best automation solution across to my clients. Some of them also include:

a) Lower operating costs

b) Faster ROI

c) Ability to be more competitive

Giving the right automation solutions can reap major benefits. Understanding these benefits—and some obstacles—will help us develop support for an operations automation project. The primary benefits of operations automation cited most often were cost reduction, productivity, availability, reliability, and performance.

How has it helped my organization?

Automation Anywhere (AA) has helped me in suggesting, recommending & implementing the best automation solution across to my client

AA is a better and more intelligent approach to cost containment and reduction. The greatest opportunity is to increase service to the customer (end-user) while systematically reducing costs. Management often overlooks this potential for savings. Most modern servers have a low operating cost and the total cost of ownership has been declining. AA solution has helped to streamline operations in businesses of all sizes.

What is most valuable?

The benchmarking scores, the latest technology improvements & the use cases are the most valuable aspects. 

  • Intelligent automation for business and IT tasks.
  • Uses SMART Automation Technology.
  • Rapidly Automates complex and complicated tasks.
  • Create automation tasks like recording keyboard strokes and mouse clicks.
  • Distribute tasks to multiple computers

AA allows you to create processes using 3 types of robots: Task Bot, Meta Bot, and IQ Bot. Instead of rewriting redundant code for processes, a meta bot can be used instead. This type of robot is best used for complex scalable processes. IQ Bot: The most powerful of the 3 types of robots is the IQ Bot.

What needs improvement?

With more demo recordings and positive real-time reviews from the clients. AA should provide a free evaluation period so it is easy to attract new customers. It is not able to use OCR effectively and has limited usability. Handwritten documents are still a drawback. 

It is also difficult in terms of control room management. The debugger is also a weakness of the tool, forcing the developer to use error handling or message box to map errors. Few applications take more time for loading when integrated.

For how long have I used the solution?

I have been using AA since 2017.

What do I think about the stability of the solution?

  • It is highly accurate and gets up and running in a very short period of time.
  • You can keep the BOT learning by feeding more and more data sets, which makes the whole process highly efficient.
  • It is very cost-effective when deployed and when scaling out to the limit.

What do I think about the scalability of the solution?

  • Using Automation Anywhere's tool we can automate window and Web-based processes. It is very easy to use.
  • It can automate rule-based and repetitive processes.
  • It can work 24*7 without taking a rest.
  • Time-saving. It is very fast in comparison to doing something manually.
  • Cost-saving.

How are customer service and technical support?

They are always up to mark and ready to help out when in need.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We used a vendor team, they were great !

What was our ROI?

It has been fair to be honest.

What's my experience with pricing, setup cost, and licensing?

The setup cost, pricing and/or licensing of AA sounds reasonable considering its capability.

What other advice do I have?

Keep up the good work & keep improving as you grow.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Automation Anywhere (AA)
November 2022
Learn what your peers think about Automation Anywhere (AA). Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
655,113 professionals have used our research since 2012.
reviewer1460631 - PeerSpot reviewer
Senior Software Engineering at JK Technosoft Limited.
Real User
Easy to use, avoids complexity, and ensures fast adoption & rapid deployment
Pros and Cons
  • "Easy to access: Without the need to download and install software on a local machine, we can access the RPA application from virtually anywhere."
  • "It is not able to use OCR effectively and has limited usability."

What is our primary use case?

Use case: Extraction from Main Frame Application

Solution : 

The bot will log in to the email box and then picks the invoice no, order invoice amount, and surcharge details. 

Based on a single line item and multiple line items, the bot will log in to AS400 and feed and check all the information. If there is a discrepancy then the bot will update it based on the tolerance limit. If there is no discrepancy, the bot will accept the orders. The bot will validate costs in Excel and AS400 application and it will allocate cost for each invoice.

How has it helped my organization?

Easy to access: Without the need to download and install software on a local machine, we can access the RPA application from virtually anywhere.

Easy to use: Automating a business process is as easy as logging in, clicking, and automating any kind of business.

Value for time: with the help of Enterprise A2019, we can get instant value. We can log in, set up automation, and go live within minutes, giving an immediate return on your investment.

Scalability: With help of Enterprise A2019 is a highly scalable application, we can deploy a few bots and automating any kind of business processes.

What is most valuable?

1) By using Workload Management in Automation Anywhere a lot of manpower was reduced. 

2) Credential Manager used to keep customer/client information's more secure.

3) The product is dedicated to the business user and comprises advanced capabilities to offer an intuitive interface for the business user and bot developer.

4) This platform is easiest to use, avoids complexity, and ensures fast adoption & rapid deployment. 

5) It not only fulfills the requirement of the digital workforce but also be flexible to evolve with the business needs.

What needs improvement?

1) Needs some improvement in IQ BOT:

* while uploading input files we are facing issue with grouping even the same kind of PDFs

* consuming of CPU utilization and requiring more RAM

2) It is not able to use OCR effectively and has limited usability.

3) Handwritten documents are still a drawback.

4) Some of the control room GUI can be improved, it is also difficult in terms of control room management.

5) If Excel gets hanged Automation Anywhere does not give any notification.

6) Needs improvement in image recognition.

7) BOT insights taking more CPU utilization.

For how long have I used the solution?

I have been using AA for three years and five months.  

What do I think about the stability of the solution?

Automation Anywhere is a stable RPA application.

What do I think about the scalability of the solution?

Enterprise A2019 is a highly scalable application, we can start small by deploying a few bots and automating any kind of business processes.

How are customer service and technical support?

We are satisfied with their customer service and technical support.

Which solution did I use previously and why did I switch?

We have used Blue Prism for Automation. Cost wise it is higher than Automation Anywhere.

How was the initial setup?

A2019 has zero installation required.

What's my experience with pricing, setup cost, and licensing?

We didn't look at other options while choosing Automation Anywhere.

Which other solutions did I evaluate?

UiPath and Kryon.

What other advice do I have?

There is only one option Automation Anywhere for cost-effective RPA.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1460625 - PeerSpot reviewer
Chatbot Developer at Infosys Technologies Ltd
Real User
Bots can run all day long which affects the overall budgets; the UI should be simpler
Pros and Cons
  • "Tasks now don't depend upon the unavailability of certain employees/colleagues to be completed. Also, bots can run all day long which also affects the overall budgets."
  • "Though the courses in the certification's learning hub are great and awesome, there is some more space for adding more explained contents."

What is our primary use case?

Our primary use case is to automate the Client's workflow of reading a ticket from ServiceNow and then assign it to different bots which in turn performs the validations of the tickets with respect to different regions of the client's parameters. After the completion of the validations, the bot will update the ticket as per it's status and then send the hourly output report to Client's operations team. In between, if the bot fails, system exceptions or some business exception scenarios, human team will do the rest of the task.

How has it helped my organization?

Automation Anywhere has improved my organization in the following ways:

1. Repetitive tasks have been automated and hence the employees work in crucial logical thinking processes.

2. Tasks now don't depend upon the unavailability of certain employees/colleagues to be completed. Also, bots can run all day long which also affects the overall budgets.

3. Centralized Backup, Security & Disaster Recovery, Bot Insights, Workload Management, ROI Calculator in COE Dashboard.

What is most valuable?

1. IQ Bot, Automation Lifecycle Management, Workload Management, Centralized Backup, Security & Disaster Recovery

2. Image Recognition and OCR activity

3. Drag and Drop activities eases the task to write codes.

4. Control Room is very useful for bot's activity insights

5. Easy to use activities and almost all the artifacts available in the official AA's docs and forums can solve complex codes.

6. Certification exams are too good and almost cover all the required knowledge to be sound in working with Automation Anywhere.

What needs improvement?

1. User Interface can be simpler.

2. Master Certification now paid (previously it was free of cost) which sometimes creates hesitation to go for it.

3. Though the courses in the certification's learning hub are great and awesome, there is some more space for adding more explained contents.

4. Citrix automation lacks the perfect end to end automation.

5. Web Automation fails when an automated Screen Resolution is changed to some other resolutions. 

6. Pricing with respect to the competitors is more.

For how long have I used the solution?

I have been using AA for two years. 

What do I think about the stability of the solution?

Performance is up to the mark with limited constraints of applications to be used. An application must be of a certain version provided by certain organizations and thus discontinuation of the said applications affects a lot while maintaining the bot.

What do I think about the scalability of the solution?

Scalability is very high. There's no limitation of the number of bots to be used simultaneously and in a single port/machine/ID.

How are customer service and technical support?

Technical Support provided almost all the solutions we had.

Which solution did I use previously and why did I switch?

We had used a different solution for the following prominent reasons:

1. Cheaper price for same type of tool.

2. Citrix Automations.

3. Unavailability of required configurations that supports Automation Anywhere

How was the initial setup?

Since the IT team and Infosec looked up for the setup, I don't have much idea about this.

What was our ROI?

Since the support for IE is discontinuing soon, we are now moving the base code to EDGE Chromium. ROI will be recounted after that. Previously as per the efficiency, we decreased the numbers from the process.

What's my experience with pricing, setup cost, and licensing?

The installation is a bit of hectic process and also the price is more in market compared to other competitors.

Which other solutions did I evaluate?

UiPath, Blue Prism, AssistEdge

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1460619 - PeerSpot reviewer
Sap BW on HANA Consultant at Infosys Technologies Ltd
Real User
Converted daily routine tasks into automated processes at minimal cost with available infrastructure
Pros and Cons
  • "AA control room is one central system to manage our tasks. We found it excellent to administrate. It was used for easy scheduling of process/task in Remote desktop. This helped to avoid manual intervention to trigger tasks."
  • "The accuracy in Web Recorder needs to be improved, defective outputs found most of the time(not sure if is a website side issue)."

What is our primary use case?

It is primarily used for automating manual processes in Project. Automation was carried out in a two-way process, downloading files from client email and scanning values from PDF file. Post these values were compared with thresholds and return mail is sent. Most of the process is carried out in the Windows environment and the Gmail suite is used as the target output location. It also included SAP application BEx for downloading the file as an Excel sheet and sent as an attachment to an email. This was all implemented in AA, and saved a few man-hours in Project.

How has it helped my organization?

It was helpful in managing manual task automations and innovative ways to be introduced to projects. It most benefitted us in converting daily routine tasks into automated processes at minimal cost with available infrastructure. This was the most valuable use, that it didn't cost clients infrastructure. Also, a daily status update of the process is sent through an email easily, updating all stakeholders with daily status. The overall features proved a profitable deal in implementing AA in Project.

What is most valuable?

AA control room is one central system to manage our tasks. We found it excellent to administrate. It was used for easy scheduling of process/task in Remote desktop. This helped to avoid manual intervention to trigger tasks. 

Also, various features like easy email and file reading eg: PDF, XML, etc were innovatively helpful to scan out values and use as variables in code. 

Another helpful feature is the easy command sidebar provided, where we can easily drag and drop a required command.

What needs improvement?

The accuracy in Web Recorder needs to be improved, defective outputs found most of the time(not sure if is a website side issue). 

You cannot add dynamic variables in PDF scanned values, hopefully, this can be added as a new feature in future.

Integration with most-used email applications eg: Gmail, Outlook, etc for ease in sending mails without any configuration of port or hostname. This could help to concentrate on actual problems, instead of spending time to figure out port and hostname for sending or receiving emails.

For how long have I used the solution?

I have been using AA for the last five months. 

What do I think about the stability of the solution?

Recognizable stability observed in tool with various tasks performed in parallel.

What do I think about the scalability of the solution?

Scalability may vary situation with each situation. According to me, most of the time we will get expected results with substantial capacity of computation in the process.

How are customer service and technical support?

Customer and technical support both were supportive and were able to provide solutions quickly.

Which solution did I use previously and why did I switch?

We used Blue Prism and the reason we switched was because we found more ease in using features and less documentation required compared to Blue Prism.

How was the initial setup?

Complex, since there are multiple applications involved, SAP, EMail through Gmail suite. Setting up an application in remote desktop with access to SAP and emails. 

What about the implementation team?

In-house.

What was our ROI?

Our ROI is 22.81%.

What's my experience with pricing, setup cost, and licensing?

License for AA, before investing in infrastructure list out and analyze the current setup, since AA can be implemented at a minimal cost as well without extra infra/setup.

Which other solutions did I evaluate?

We previously used Blue Prism.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Associate Consultant at Ernst & Young
Real User
SAP GUI commands in the latest update is helpful as a lot of processes have SAP involved
Pros and Cons
  • "It has definitely helped automating a lot of processes, but it is very difficult to build resilient bots. It is very difficult to find skilled developers in the market, who actually build resilient bots with appropriate error handling. Maintaining the bots is another challenge as the applications keep changing."
  • "Queues are great but need improvement. They are helpful because most of the automations are transaction-based."

What is our primary use case?

Primarily we use it for automating back-office operations processes. Some of the most frequent use cases are:

1. Invoice processing and proofing.

2. Reconciliation

3. Automating Timesheets

4. SOW invoice creation.

5. Creation of Credit memos

6. Pulling data from SAP and generating a report.

We use VDIs to deploy. Client & runner environment is mostly Win 10. Most of the bots are scheduled. 

Some organizations still use the manual click on the run button method instead of scheduling or running from CR.

How has it helped my organization?

It has definitely helped automating a lot of processes, but it is very difficult to build resilient bots. It is very difficult to find skilled developers in the market, who actually build resilient bots with appropriate error handling. Maintaining the bots is another challenge as the applications keep changing.

It is even more difficult to support a bot than build from scratch. No matter how much you document, things do turn haywire if someone new has to make changes to an existing bot. 

Documenting the AA Solution SDD, PDD is another pain point. It is very common to miss out on a lot of things. 

I feel that in places it is better to create a system to automate rather than use RPA.

What is most valuable?

Most of the features are valuable. 

1. SAP GUI commands in the latest update is helpful as a lot of processes have SAP involved. 2. APIs are helpful too, but they certainly need more improvement. APIs help in building resiliency.

3. Queues are great but need improvement. They are helpful because most of the automations are transaction-based.

 4. Good old object cloning is always helpful as it is versatile.

5. Metabots help in working with many of the legacy applications. But needs improvement there as well.

6. Credential Vaults are helpful, but needs improvement there too.


What needs improvement?

1. Excel commands should include more features.

2. Need more variable types for eg. date, amount, number, etc

3. Better API support and more APIs.

4. Queues should be enabled to directly connect to DBs.

5. Managing so many variables is a pain. Some kind of variable initialization mechanism like how Blue Prism has it will be helpful.

6. Input-output variables should be defined for taskbots as well.

7.There are a lot of glitches in AA not fixed since Ver 10. Reach me to know more about them.

8. The commands should help evaluate the current state of variables(like how in Blue prism)

10. Metabots should have command to stop the task. Basically should have all commands of a task bot.

11. No one uses "WorkFlows".

12. The user roles and the Credential Vaults administration, sharing and the whole thing in action is very confusing.

13. Automatic technical logging option should be given by default in all commands like how we have in BP.


For how long have I used the solution?

4

What do I think about the stability of the solution?

When it comes to RPA, for every step things should be in the right way at the right time. It is very difficult. So I would rate it as a 5 out of 10 on scalability.

What do I think about the scalability of the solution?

It is scalable, though, in an organizational setup where teams work in silos, I have never seen any organization truly using the scalability to its full potential.

How are customer service and technical support?

Technical support is okay. At times it takes a lot of email exchanges involved before actually setting up a call and getting help.

Which solution did I use previously and why did I switch?

AA is all I am using. Blue Prism is used but I prefer AA. Though Blue Prism is better in certain aspects mentioned earlier.

How was the initial setup?

It is the same as how enterprise applications should have in terms of complexity.

What about the implementation team?

We develop RPA solutions for clients.

What's my experience with pricing, setup cost, and licensing?

Costs are ok. IQ Bot is too expensive. Bot Vision should come for free as one can easily use a number of other visualization options for free. There is no point in paying too much for too little.

Which other solutions did I evaluate?

I have evaluated Blue Prism along with AA

What other advice do I have?

We need some support of documentation methodologies so that the knowledge is easily transferrable through the documents.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: My company is an AA partner. I am a developer
PeerSpot user
reviewer1460628 - PeerSpot reviewer
Technology Lead at Infosys Technologies Ltd
Real User
Enables us to set down sharp rules of validations which cleared out unnecessary manual interventions
Pros and Cons
  • "The addition of excel advanced to directly append worksheets, add formulas, etc was very beneficial and made the code development faster."
  • "We had a few setbacks because of bots getting queued and unable to force delete a task bot which kept persisting in the control room. These features should be included in future releases which will be highly beneficial."

What is our primary use case?

The use cases I have worked on made use of automated flow across multiple applications along with processing Excels and emails. We were also able to leverage a single tab for processing the entire flow of the record across three different applications. We also used the Analyze package to view the Business dashboard in the dev environment. The only drawback was that the export of the BI dashboard to the other environments is not yet available. The environments used were dev, staging, and production. The bots were exported out and imported into each environment.

How has it helped my organization?

Automating a tedious manual process has helped to reduce manual work and the time taken to process the records. It has also eliminated a great deal of errors because of manual processing. Since the manual process was being automated, we were able to set down sharp rules of validations which cleared out unnecessary manual interventions. Automation has also enabled uniform delivery to the customers with the emails being sent way ahead of time. This has greatly improved product delivery from our end.

What is most valuable?

The addition of excel advanced to directly append worksheets, add formulas, etc was very beneficial and made the code development faster. 

The usage of steps helped in the segregation of code blocks making it more readable and understandable. The usage of keystrokes in A2019 was much better than in v11. Also, the direct inline usage of the python scripts enabled s to handle various manual processes. 

Using the email and the file triggers were very helpful as we were able to directly execute the bots on the trigger.

What needs improvement?

We had a few setbacks because of bots getting queued and unable to force delete a task bot which kept persisting in the control room. These features should be included in future releases which will be highly beneficial. Also when the upgrade happened from .14 to .15, it did not allow for the existing task bots to be checked in. The upgrades should work seamlessly to enable high efficiency of the AA product.

We need the Business dashboard to be exported to other environments. Also for the availability of G-Suite package in the enterprise edition.

For how long have I used the solution?

I have been using AA for six months.

What do I think about the stability of the solution?

A2019 needs a few more upgrades to make it more stable and robust but the AA support to handle the shortcomings has been great which has enabled us to make full use of the product.

What do I think about the scalability of the solution?

A2019 is highly scalable and there is a lot of scope for upgrades.


How are customer service and technical support?

Technical support was prompt and we were able to resolve most of our issues quickly

Which solution did I use previously and why did I switch?

Earlier, I had used v11.3 of Automation Anywhere.

How was the initial setup?

The initial setup was complex because of the confusion with the Pure cloud version. 

What about the implementation team?

In-House

What was our ROI?

Our ROI is high.

What's my experience with pricing, setup cost, and licensing?

There was a little confusion in terms of the setup costs for the pure cloud version because it was a bit misleading when we understood that all the Control rooms and the bot creators and runners would be on the cloud. The provisioning for the bot agents was not understood immediately.

What other advice do I have?

A2019 is a very good product, there are still some upgrades to be completed, like the functionality of the GIT repository, G-suite package in the enterprise edition. One more advice would be to ensure seamless upgrades so that our current development is not hampered.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Software Engineer at a tech services company with 1,001-5,000 employees
Real User
Top 20
Makes automating terminal screens easy, but the capability to copy code between bots would be helpful
Pros and Cons
  • "The robust and flexible nature of the product gives it the capability to automate almost all rule-based processes in each and every ERP application that is currently available in the market."
  • "As a business user, I would like to have a feature wherein the bot is run on demand, whenever an email with a specific keyword or whenever a specific pers sends an email to the bot's email address."

What is our primary use case?

Our primary use is to provide a digital solution with a view to delivering robust, time-efficient, and error-free solutions to business customers. The requirements for every customer are quite different depending upon their return on investment measures, the need for automation in their organization, etc.

Other than that, I as an individual have found a fondness towards the product, which helps me automate all of my day-to-day activities. They are monotonous and the bot can jump in and make my work life such that I can breathe a little easier.

My environment varies from customer to customer.

How has it helped my organization?

Automation Anywhere has not only my organization but several customers as well. Particularly the organizations from the automobile industry have benefitted from AA in their vision to transform their business objective towards the path of digital transformation. 

In fact, there are more than 25 customers that we have or will have partnerships with. These groups are willing to invest more in automation so that their valuable resources are not wasting their time and energy with monotonous work. Instead, they are better utilized in improving their employee value and thus helping the organization grow.

What is most valuable?

It is very difficult to automate Telnet and Terminal screens using Java or Python. Automation Anywhere has made the automation of these processes pretty much hassle-free and easy to use.

The robust and flexible nature of the product gives it the capability to automate almost all rule-based processes in each and every ERP application that is currently available in the market.

Another added advantage of this product is its capability to automate web-based processes and its ability to automate all processes without compromising a single bit on security.

What needs improvement?

As a developer, I would like to have copy commands available from one bot to another. It is a tedious task to write the same snippet of code in different bots again and again, whereas I could simply copy and paste the patch of code, like in the older versions.

As a business user, I would like to have a feature wherein the bot is run on demand, whenever an email with a specific keyword or whenever a specific person sends an email to the bot's email address. Thereby, I need not worry about setting up a schedule in the WebCR.

For how long have I used the solution?

We have been using Automation Anywhere Enterprise for two years, and the A2019 version for five months.

What do I think about the stability of the solution?

The software can automate almost all web based or desktop based applications. Its wide range of commands makes it possible to automate almost any rule based process with ease. 

What do I think about the scalability of the solution?

Scalability is pretty good as it covers pretty much all of the applications and almost all processes can be automated.

How are customer service and technical support?

More often than not, I have a quick response from their support team. Hence, I would say I am pretty much happy with the way they are organized as a support team.

Which solution did I use previously and why did I switch?

I have always been a user of Automation Anywhere and did not work with another RPA product.

How was the initial setup?

The Express mode installation is pretty straight forward. However, the SSO (Single sign-on) enablement, which is a requirement for many customers, is a bit complicated because the certificate needs to be installed.

What about the implementation team?

For customers, we have the Automation Anywhere team to support us in case we need any assistance. Otherwise, we do the installation on our own.

As far as the expertise of the Automation Anywhere team, I must admit that they know their product and are very skilled at it.

What was our ROI?

I think the organization has been making some real profits with the help of this product, although I don't really have access to the numbers.

Which other solutions did I evaluate?

My organization had a partnership with Automation Anywhere and hence did not have much of a choice.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Business Operations Associate at ZS Associates
Real User
The functionality of designing child and parent bots helps us to design the process in a modular way
Pros and Cons
  • "The Capture command has been a lifesaver for me in each of my use cases and the advanced Excel functionalities like running macro, reading and manipulating data, etc. It allows the bot creator to leverage the inbuilt functionalities that AA2019 has to offer to a great extent."
  • "The AI Sense functionality is what I believe can be improved since when I tried to use it for automating a use case involving a Citrix Virtual Machine, it was unable to capture objects consistently."

What is our primary use case?

I work in the Management Consulting domain and hence am working with huge amounts of data, using advanced Excel formulae and creating reports and dashboards for clients is a routine. I primarily used the RPA AA2019 to automate and streamline few weekly reports which track KPIs (Key Performance Indicators) for few products. Also, I automated the process of Quality checks which we perform after creating the reports. Another use case that I have automated is sending a Zoom meeting invite through outlook. The user only needs to enter a few details like attendees, date, and the time of the meeting.

How has it helped my organization?

My organization i.e ZS has been a partner of AA for the past couple of years and this year the organization decided to reach the next level by introducing a pilot program wherein many associates are onboarded to the AA2019 tool and can implement robust and efficient solutions using the same thereby increasing productivity across the organization. This has been a success and we are planning to scale the program to a much wider audience within the organization. The saving of efforts within my project has been to the tune of 20% as of now and I am sure that it will improve as we explore the tool more and automate many more processes.

What is most valuable?

The Capture command has been a lifesaver for me in each of my use cases and the advanced Excel functionalities like running macro, reading and manipulating data, etc. It allows the bot creator to leverage the inbuilt functionalities that AA2019 has to offer to a great extent. Also, the functionality of designing child and parent bots help me to design the process in a modular way. Additionally, the error handling capabilities of the tool has really improved the troubleshooting experience when we encounter an error.

What needs improvement?

The AI Sense functionality is what I believe can be improved since when I tried to use it for automating a use case involving a Citrix Virtual Machine, it was unable to capture objects consistently. This feature can be made more intelligent and less bulky in terms of the downloadable package size of the code in the next release and also the VB/Python scripts which we can use in conjunction with the AA2019 functionalities is what I believe would help in automating many processes end to end.

For how long have I used the solution?

I have been using the Automation Anywhere 2019 tool version for the past six months.

What do I think about the stability of the solution?

I would rate it an 8/10 since I believe if the AI Sense capability and handling MS power point functions is further enhanced with the next release, then it would make a much larger impact.

What do I think about the scalability of the solution?

It is very much scalable in my opinion and should be used by big organizations lokoing to save costs and increase productivity.

How was the initial setup?

The setup was a bit complex. There were many IT approvals that I needed to take.

What was our ROI?

I am currently able to save 2-3 hours of manual effort per week.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1460607 - PeerSpot reviewer
Director RPA & Automation at TaskUs
Real User
Helped agents process tickets with minimal errors
Pros and Cons
  • "The biggest challenge in attended automation, every time the agent has to log in to the control room and execute bot for most of the agents this is a time-consuming activity plus they are not tech-savvy"
  • "We want to have greater control on deciding when we want to upgrade to a newer version"

What is our primary use case?

1. Attended automation - contact center automation, assist agents in navigating through the right process - Guided assist on-screen navigation for call center agents

2. Workforce reporting automation, we extract reports on agent availability and different AUX codes and report to leadership.

3. Plot agent time between multiple applications.

4. Real-time alerts to agents on their AHT & after call work beyond the threshold.

5. Real-time reporting on beyond threshold cases to leads.

6. Processing tickets between CRM & client applications.

How has it helped my organization?

1. Helped agents process tickets with minimal errors.

2. Improved AHT as they are able to close the tickets faster.

3. Improved overall SLAs by reducing aging (We use a bot to send alerts on emails & chats to agents who take a long time to close cases)

4. Reduce missed calls we pole the reports and send alerts to TL's on abandon calls in realtime

5. Biggest challenge in attended automation, every time the agent has to log in to control room and execute bot for most of the agents this is a time-consuming activity plus they are not tech-savvy

6. The agent should be able to just click on the UI and the bot should automatically login to the control room and execute the bot.

What is most valuable?

1. Screen recorder

2. AI capture

3, Ability to create custom forms and trigger another application

4. Ability to run the bot from the cloud without installing the software on our machine

5. AI sense can detect many pages inside the Citrix environment

6. I think the Citrix RDA should be universal for All Citrix environments

7. The A2019 UI layout is more user friendly

8. The recording feature where you can record multiple screens at the same time

9. MS excel functionality has lot of features in the current versions

What needs improvement?

1. for attended automation, the agent should be able to execute the bot without logging into the control room and triggering the bot

2. There are limited features to automation MS word & PowerPoint will look for more in those areas

3. Include Gsuite based automation

4. limitation on .csv based automation

5. Automations on iframes

6. We want to have greater control on deciding when we want to upgrade to a newer version.

7. Smooth upgrade with no production disruptions

8. ability to manage bots across control rooms

9. Ability to generate reports without using bot insight

For how long have I used the solution?

I have been using AA for two years. 

What do I think about the stability of the solution?

It's a stable solution, 10 on 10.

What do I think about the scalability of the solution?

I would give a 10 on 10.

How are customer service and technical support?

9 on 10.

Which solution did I use previously and why did I switch?

We started with A2019.

How was the initial setup?

Straightforward for unattended, for attended, it took few rounds of fails as our environment is highly restrictive

What about the implementation team?

Vendor team, 7 out of 10.

What was our ROI?

1.5

What's my experience with pricing, setup cost, and licensing?

Very flexible.

What other advice do I have?

A2019 has many rough edges from a developer point of view and post upgrades, these needs to be smoothened out.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mayur Kacha - PeerSpot reviewer
Development Consultant at Infogain
Real User
Increased the productivity of the current processes
Pros and Cons
  • "With the help of Bot, it has increased the productivity of the current process and we do not need to spend more time on error resolution and rectification."
  • "Many clients use the Citrix environment but AA has very low functionality to automate a Citrix environment."

What is our primary use case?

We have so many use cases. One of them is in finance. We have a finance portal where the team updates the billing records. Based on the Excel input, the file bot creates entries in different modules based on conditions. One error bot maintains a log. It takes value input dynamically and the tool is very flexible so in case of any changes in the future, the developer or user doesn't have to change the code. They can do it with the help of configurable files. At the end of the process, the bot sends an intimation mail to the end-user with the bot execution status.

How has it helped my organization?

With the help of Bot, it has increased the productivity of the current process and we do not need to spend more time on error resolution and rectification.

While doing processes manually, the user has to manually open all the Excel files and needs to check each and every row one by one to check a few validations and conditions. For that, the user has to filter all the unique records that were very time-consuming. In case of invalid records, the user has to manually update a few fields into that. Now, with the help of Automation Anywhere Bot it's being handle automatically, and work that would take one week is now being completed within an hour.

What is most valuable?

There are many valuable features available but the Automation Anywhere learning portal has very good learning materials and videos in place which is very user-friendly and can be learned easily.

From a Commands perspective, below are some most valuable features:

1. Metabot (User can develop the code offline just after capturing the screen, easy to drag and drop commands, reusable, and easy to use).

2. Object cloning (helpful to capture most of the controls with its Object properties)

3. Excel operations, Emails, Default Error handling features, Version control, etc...

What needs improvement?

Many clients use the Citrix environment but AA has very low functionality to automate a Citrix environment.

I would like to see improvement in advance Excel commands like lookups, Pivots, etc. 

After changing the name of the ATMX file, the developer has to remap all the variables again manually at all place and it does not auto handle the renaming of ATMX or variable. In older version 10 it worked fine but from version 11 due to enhancement, this function does not work and faces issues during the development.

For how long have I used the solution?

I have been using AA for the last three years. 

How are customer service and technical support?

Automation Anywhere is the best in terms of customer service/technical support. 

Which solution did I use previously and why did I switch?

We have used Ui Path, Python with Selenium. Automation Anywhere provides effective training videos and material which helps users to understand the tool easily and we can easily drag and drop commands to automate with a user-friendly user interface. Automation Anywhere also has better customer service support.

How was the initial setup?

The initial setup was easy with the help of Automation Anywhere team support.

What's my experience with pricing, setup cost, and licensing?

They're very flexible around pricing and licensing.

Which other solutions did I evaluate?

We have evaluated Blue Prism, Ui Path, and Workfusion.

What other advice do I have?

Within just a few years Automation Anywhere has different versions and closing their support to the older version soon. Migration of each bot to a new one becomes a bit difficult for clients.

Automation Anywhere should have a single and stable version which can be easily accessible and easily migrate the processes.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1460613 - PeerSpot reviewer
Senior Software Engineer at Infosys Technologies Ltd
Real User
Feasible and easy to understand, even for non developers
Pros and Cons
  • "AA provides multiple features such as Windows actions, Database actions, Conditional Actions, Files/Folder Actions, Loop actions, Internet actions, and Clipboard actions. I have used mostly all of these features."
  • "AA has many features but the issue is with the loss of overhead on computing resources. For example, if the bot is encrypted, the bot should decrypt it first then act accordingly. If there are issues with the logic in the bot, there will be a lot of computer memory overload. There should be an additional feature for cloud functionality."

What is our primary use case?

Our primary use case is for invoice processing. It's a constructive tool that eases my work in desktops as well as web automation. The basic idea is to fetch the data from an Excel and use it as input for the desktop app and then the end result will be used as output and restored back in Excel to create records. There are innumerous functions available in the tool such as creating meta bot, keystrokes, error handling, email automation and many more. The repository is very manageable. The tool is quite feasible and easy to understand even for non developers.

How has it helped my organization?

My organization has many projects that use RPA tools for their use cases such as Ui Path, Workfusion, Blue Prism and Automation Anywhere. I have been working on a project that uses Automation Anywhere. AA has been a useful tool after a lot of research among business analysts and developers. Since many of my company's employees are trained in AA it is set to be a prodigious tool. Many of our tasks are automated using AA and due to ease in handling, it becomes the first choice in terms of RPA tool.

What is most valuable?

AA provides multiple features such as Windows actions, Database actions, Conditional Actions, Files/Folder Actions, Loop actions, Internet actions, and Clipboard actions. I have used mostly all of these features. The one feature which I found interesting is Internet actions. Compared to other RPA tools available in the market, AA is highly encrypted. On the cloud and virtual machines, it is highly scalable. Unattended automation is a key feature in AA. It serves as a tool that gets easily integrated with other platforms. Quick coding is what attracts me.

What needs improvement?

AA has many features but the issue is with the loss of overhead on computing resources. For example, if the bot is encrypted, the bot should decrypt it first then act accordingly. If there are issues with the logic in the bot, there will be a lot of computer memory overload. There should be an additional feature for cloud functionality.

Also, there should be an improvement done in Citrix automation.

There should be a bit of a pricing cut down as other RPA tools charge only for bot runners. If any new features been introduced it would be a delight for many developers like me.

For how long have I used the solution?

I have been using Automation Anywhere for almost a year.

How are customer service and technical support?

It was quite informative and helpful.

How was the initial setup?

The initials steps are quite straightforward and the support desk has been helpful.

What about the implementation team?

I have implemented through in house only. But the vendor team helped us in developing use cases.

What's my experience with pricing, setup cost, and licensing?

I would like to highlight that AA has a bit more pricing range compared to other RPA tools. AA charge for control room. They charge for bot runners.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1459914 - PeerSpot reviewer
Project Control Services Associate at Accenture
Real User
Eliminates miscomputations of reports due to human error
Pros and Cons
  • "The most valuable features for us are the Image Recognition and Object Cloning. We used this feature to automate our web-based tasks with repetitive actions or complex conditions. These features are very easy to use and do not require you to have deep knowledge in programming to understand since it has a drop and drag feature used to control it."
  • "The Web Recorder should also include a feature where the user can select what browser you want it to run since it is currently using the Internet Explorer browser as default. Some of our web-based systems are currently not compatible with Internet Explorer and can only run using Firefox or Google Chrome."

What is our primary use case?

We use Automation Anywhere to automate web-based administrative tasks. For example, we have a task to extract Excel reports from a site to gather issue tickets information, filter and compute the data, and store it to the SharePoint site. This is done manually and takes five hours to complete daily. Using Automation Anywhere, we created a bot that extracts the data from the site, filters and computes the extracted data to generate the report according to required output and format, and uploads the report at SharePoint.

How has it helped my organization?

With Automation Anywhere bots, we are able to cut down the manual efforts by 80% in generating Excel and Power BI reports, extracting and uploading files to various sites, and many other web-based administrative tasks. This also makes our report more accurate since it eliminates miscomputations of reports due to human error. Automation Anywhere also allows us to train our team members in creating bots of their own since it is very easy to use and has a user-friendly interface and it requires less coding.

What is most valuable?

The most valuable features for us are the Image Recognition and Object Cloning. We used this feature to automate our web-based tasks with repetitive actions or complex conditions. These features are very easy to use and do not require you to have deep knowledge in programming to understand since it has a drop and drag feature used to control it. It is also very reliable in recognizing images and locating objects on a web page, client software, or local files, so we have very little hiccups in completing the tasks with the bot we have created. 

What needs improvement?

The Web Recorder should also include a feature where the user can select what browser you want it to run since it is currently using the Internet Explorer browser as default. Some of our web-based systems are currently not compatible with Internet Explorer and can only run using Firefox or Google Chrome. Image recognition can be improved if it can still run the created bot in a different PC with different resolution sizes as it is currently very dependent on it and will not able to recognize the image you need if there are changes to resolution size.

For how long have I used the solution?

I have been using Automation Anywhere for two years. 

What do I think about the stability of the solution?

The stability of the automations created using Automation Anywhere is very impressive. It provided us reliability in running the bots using Automation Anywhere where we have problems in using our previous RPA platform.

What do I think about the scalability of the solution?

Automation Anywhere allows a very wide scale in terms of providing automations to our daily tasks that we thought were not possible before.

Which solution did I use previously and why did I switch?

We previously have an RPA platform but it is not very reliable especially in recognizing images.

What was our ROI?

It lessens the FTE required to complete our daily task and provided more time for us to expand our capability to accept additional tasks.

What's my experience with pricing, setup cost, and licensing?

I am not in charge regarding this matter.

Which other solutions did I evaluate?

No. Automation Anywhere was our first choice.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1458450 - PeerSpot reviewer
RPA at XLnc
Real User
Good support, user interface, and reliability in a tool that provides value for the money
Pros and Cons
  • "I love its reliability, ease of use, and the vast customer support that are always present to help us."
  • "Especially while using v11, I often experience freezes with OCR extraction from PDF files."

What is our primary use case?

I started my career in RPA and the first tool I learned was Automation Anywhere v11.3. Within a month, I learned the tool and was Master Certified in it.

I had noticed that the majority of clients for my company demand developers who know AA well. I wondered why, with so many other tools available, why clients are so interested in AA as the only RPM. This is when I realized that AA is much easier, more reliable, and has value for money also with good and vast customer support.

How has it helped my organization?

In the past two years, I have become somewhat of an expert with Automation Anywhere. As a senior RPA developer, I deal with clients alongside my project manager and I always suggest AA. It is worthwhile to know that most of our clients are already aware of this tool, its market popularity, and its capabilities. This makes it easier to solidify a business relationship with them.

Thanks to the benefits of Automation Anywhere, 90% of our clients trust and use this tool.

What is most valuable?

I love its reliability, ease of use, and the vast customer support that are always present to help us.

In the new cloud-based version, A2019, some good upgrades have been added. I feel that everything has been covered in A2019 that was missing in the older v11.3. These advancements have helped to impress our clients and create new business opportunities with them. As a cloud deployment, it saves clients problems with desktops that occurred with the previous version, v11. There are also more commands and features that have made it more awesome for me to explore and play with new commands.

I love the user interface and the automation commands they have provided in the AA 2019 version.

What needs improvement?

Especially while using v11, I often experience freezes with OCR extraction from PDF files. It just didn't work properly. I had to work around this using Python scripting. It would be a big improvement to have the inbuilt OCR capability work seamlessly. A perfect OCR would be awesome. 

For how long have I used the solution?

I have been using the Automation Anywhere tool for the last two years.

What do I think about the stability of the solution?

The new version offers no compromise regarding stability. 

What do I think about the scalability of the solution?

I will rate this product a ten out of ten for scalability.

How are customer service and technical support?

I had contacted technical support two or three times and they solved my problem on the same day. I will rate them a ten out of ten on support. In my opinion, they are the best and I hope that they maintain the same.

Which solution did I use previously and why did I switch?

I started working with AA and have moved to the A2019 version. I never switched to another tool, as AA is one that I have found reliable, and has everything that I need for RPA.

What was our ROI?

ROI is something my management knows, but as a developer, I cannot say for. However, I am pretty sure that AA has benefited our company.

What's my experience with pricing, setup cost, and licensing?

The cloud-based version comes at an increased cost, although our clients are happy with the new features and have not complained about the pricing. Precious things are valuable, and they know that.

Which other solutions did I evaluate?

I started with AA and have not evaluated other RPA products.

What other advice do I have?

It has now been two years and I have migrated to AA 2019. I now consider myself an expert in Automation Anywhere. Thanks, AA, for providing such a big and powerful platform to us.

I always recommend this product, and that clients implement AA first.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1458792 - PeerSpot reviewer
Solution Architect at Cognizant
Real User
Powerful Object cloning and Windows capturing features helped automate a complex audit process
Pros and Cons
  • "Object cloning with an option to enter wildcard selection was very useful when working in a web application that generated dynamic HTML content."
  • "For assisted automation, the AA bot needs the facility to be triggered through an application interface after collecting input from the user."

What is our primary use case?

Project 1: Built an unattended bot to automate a complex Audit process for a healthcare client. There are 90+ bots deployed and it is processing 1000+ cases of different types every month.

Project 2: Built assisted bot for a healthcare client. It was used by customer service representatives. Unfortunately, this process was not used for a long time due to latency issues and a functionality gap.

Project 3: Working on migrating the Audit process automated using Automation Anywhere v10.5 to the new version, A2019.

How has it helped my organization?

AA has helped to automate a complex Audit process. The process was tedious to the auditors, as they need to log in to a number of applications to collect audit data for validation. It involves web, desktop, and mainframe applications (total of 20+ applications of 40+ roles).

The whole process was automated such that the bot will log in, collect screenshots, build the PDF, and then report the results to the auditors. This saved auditors from doing the mundane manual task of logging into multiple applications independently. Also, the auditors had to manage credentials for all of the applications before, whereas now, the bot takes care of storing the details in a secure vault.

What is most valuable?

The most valuable features for us are:

  1. Object cloning with an option to enter wildcard selection was very useful when working in a web application that generated dynamic HTML content.
  2. The Terminal client options have helped in automating terminal applications effectively.
  3. The Windows capturing features that allow for automating desktop applications works seamlessly compared to web application automation.
  4. Excel automation is one of the clean and very useful features that helps in reporting, as well as other Excel-related operations. Having the option of using Excel as a database helps with performing logic.

What needs improvement?

Areas that can be improved are:

  1. For assisted automation, the AA bot needs the facility to be triggered through an application interface after collecting input from the user. There is no inbuilt option available in AA to collect all the inputs in an interface. In our case, we built a desktop application to collect all of the user input and, on submit, the .NET code will run the ATMX file.

    Can AA provide a simple user interface through which a user can collect input and submit it to trigger the bot?

  2. It needs an option to change the Windows resolution.

  3. It needs to have an option to select an object after a three to five-second delay. It is useful in the case of menu selection and this option exists in other tools.

For how long have I used the solution?

We have used several versions of Automation Anywhere since 2019, as follows:

  • 2019 May - 2020 January: Used Automation Anywhere v11.3
  • 2020 March - 2020 October: Used Automation Anywhere v10.5
  • 2020 October - Current: Migrating from AA 10.5 to A2019

Which solution did I use previously and why did I switch?

We have used WorkFusion RPA, which had options for machine learning features first.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1458453 - PeerSpot reviewer
Senior Program Analyst at WNS Global Services
Real User
Provides easy conversion of PDF files to CSV format

What is our primary use case?

Our primary use case is the comparison of field-level capture status of English invoices done using UiPath Document Understanding, with a converted CSV header and table-format CSV file of invoices done using IQ Bot A2019.

How has it helped my organization?

Automation Anywhere (AA 2019) IQ Bot has improved efficiency and is very useful for the Conversion of Invoices to CSV files and JSON files to PDF boxes.

What is most valuable?

The most valuable feature is the conversion of PDF Invoices to CSV and to PDF Boxes.

What needs improvement?

The conversion time of invoices to JSON File should take less time using AA2019 IQBot, the report file creation feature should be added into IQ Bot A2019.

For how long have I used the solution?

We have been using Automation Anywhere for the past four months.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
DevOps at Centrax Systems
Real User
Easy workflow creation and management, continuous operation, and excellent service
Pros and Cons
  • "The marketing automation software provides easy workflow creation and management."
  • "I would like to see a technology where they can automatically update or upgrade themselves to the latest version, without having to uninstall the current bot."

What is our primary use case?

Our use cases include email filtering to get rid of spam, phishing, and many more.

Workflow automation has helped a lot with cost reduction, greater accuracy, and delivery speed. It then continues to add value as it picks up momentum and spreads across the organization.

Workers now have more time on their hands to use their intuitive minds to think about great ideas. All we do is train our digital workers, then they do the work 24/7- 365 without any errors, unlike humans who need time in the day to rest. They are the best part of the business.

How has it helped my organization?

All of the business processes we can automate, such as the digital forms you can create, have improved the way we function. The digital forms reduce a lot of paperwork, as well as the stress of losing or misplacing important data.

The sales team is also doing great because their sales operations are improving with the usage of AA.

It offers insights on how to improve with the dashboards that represent your business KPIs. You get information about the trends and know exactly where to improve, and even how you can achieve that.

The sales process is also automated in instances such as follow-ups.

What is most valuable?

The marketing automation software provides easy workflow creation and management. It increases productivity and it is easy to follow and optimize. Use workflows to set priority, status, and route incoming tickets to ensure your SLAs are met.

Trigger responses are real-time responses that are easy to send to customers. Every response needs to be prompt because even a five-minute delay can lead to a lost customer opportunity. The software has a feature that allows you to time and schedule your responses so that they can be sent in real-time. 

What needs improvement?

In the control room, the manual bot update should be looked at. I would like to see a technology where they can automatically update or upgrade themselves to the latest version, without having to uninstall the current bot.

Bots should also be automatically downloaded to all computers or devices in the organization without people having to individually install them on their machines.

The device connection can also be improved, as I happen to lose connection most of the time. 

For how long have I used the solution?

My company has been using Automation Anywhere for a while now, but I have only recently joined and I'm still in training.

What do I think about the stability of the solution?

Stability is high because these are machines with fewer errors compared to humans, and more production time because they work 24/7- 365 without taking any breaks. 

What do I think about the scalability of the solution?

Scalability is very high and there is no need for numerous source codes. Should the size of the organization go up, there is no need to worry, as AA can handle any size.

How are customer service and technical support?

They solve tickets quickly and are always ready to attend to any queries, concerns, etc. The service is excellent.

Which solution did I use previously and why did I switch?

This is actually my first real job and I'm currently doing an internship, so I have not used other RPA products.

How was the initial setup?

The initial setup was straightforward and the instructions were easy to follow.

What about the implementation team?

The implementation was through an in-house team.

What was our ROI?

Our ROI is an average of 6.5%.

What's my experience with pricing, setup cost, and licensing?

There is a free trial so that they can get an overview, and there are different licenses that are very affordable and can suit every business model.

Which other solutions did I evaluate?

The company that I work for has evaluated other options and they were also using Zoho.

What other advice do I have?

My recommendation is that more businesses should use it. AA doesn't require any prior IT or developer experience, and it has lots of tutorial videos of how-tos. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1458447 - PeerSpot reviewer
Technical Consultant at Metrodata Electronics Tbk PT
Real User
Helpful support, has good Excel processing features, and it saves our customers time and money
Pros and Cons
  • "One very useful feature is the IQ Bot, which is helpful in the operation of the data input process to all of their applications."
  • "It would be helpful if Device Credentials can sync with Active Directory so that for the IT policy case that requires periodic password resetting, there is no need for a human to input manually into each Bot Runner machine."

What is our primary use case?

All of our solutions are implemented mostly for banking.

We have an offline biller, which is for reconciliation & settlement of offline biller data operations. We have similar automation for online billing.

The ATM (Automated Teller Machine) monitoring is automated. This includes the monitoring of operational processes on mutual fund & bonds transactions (upload and reconciliation).

We have a process for reconciliation of the billing statement before sending data to the customer.

DRI: Reconciliation charge back & note for SICS (AS400).

We use eight Bot Creator instances, nine Bot Runners, and two Control Rooms.

How has it helped my organization?

To show how Automation Anywhere has improved our business, I will explain one of my solutions in the ATM Monitoring use case. Previously, humans had to monitor the ATM status for 24 hours to find out the status of the ATM in the event of fraud or theft. With the RPA, every hour it will download the ATM status data from the ESQ application and compare it with all problem tickets that are still open. Every time a status mismatch occurs, the RPA will send info to the team via email and WhatsApp.

Process Description: ATM Monitoring

  • Recap machine problem data according to status and sort by each vendor automatically.
  • Send notification & report via email and WhatsApp.
  • Schedule adjustment in sending notifications and reports.

Process Steps:

  • The Bot will automatically download problem and faults ticket data from ESQ.
  • The Bot will compare problem and faults ticket data automatically and sort each vendor for terminal IDs with tickets that are still open but have no faults.
  • The Bot will send data that has been recorded and processed automatically to each vendor via email and WhatsApp.
  • The Bot has a schedule adjustment function related to sending ticket data to each vendor.

Master Data Bank: 00.00 WIB
Supervisor Mode: 00:10 to 05:00 WIB
No Transaction: 14:00 to 00:00 WIB
Outstanding Ticket: 07:00 to 19:00 WIB

The benefits we get from automation include faster and more accurate matching, running 24x7.

One Control Room, one Bot Runner, and one Bot Creator are required. 

Time saved: 45 minutes per bot, per process, and two hours for three status updates.

Applications involved: Outlook, Excel, Browser.

What is most valuable?

One very useful feature is the IQ Bot, which is helpful in the operation of the data input process to all of their applications. Initially, humans had to read one per one document, but with the IQ Bot, it is continuous until the input process is complete.

Currently, IQ Bot is implemented by a finance company that is concentrating on motorbike financing. There are many claim documents that must be processed and inputted to their internal application, and using the IQ Bot reduces both cost and time.

What needs improvement?

My suggestion for version A2019 is to enable the Metabot function because it helps us in a shortcut to the integration process with other applications such as SAP, Oracle, and Cyber​Ark.

It would be helpful if Device Credentials can sync with Active Directory so that for the IT policy case that requires periodic password resetting, there is no need for a human to input manually into each Bot Runner machine.

The quality of the IQ bot can be further refined for scanned documents.

For how long have I used the solution?

We have been using Automation Anywhere for about two years, since 2018.

What do I think about the stability of the solution?

After using the A2019 version, I find that it is more stable and features more actions. However, maybe because this is a new version with a change in platform, it still has some bugs.

How are customer service and technical support?

The support from the AA team was very helpful when I encountered issues that I couldn't solve on my own. The ability of the support team is very good and helpful.

Which solution did I use previously and why did I switch?

From the start, I have only used Automation Anywhere for RPA.

How was the initial setup?

At the initial project commencement in 2018, it was still complex. With the experience of AA projects, it became easier for us to start them.

What about the implementation team?

We implement using an internal team. To improve development skills, I always suggest taking the AA certification and participating in the training.

Which other solutions did I evaluate?

We did not evaluate other RPA options.

What other advice do I have?

The current version has a fresher UI and more Excel processing features. That's what I admire.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
M.J - PeerSpot reviewer
RPA Program Manager at Raksha Technologies Private Limited
Real User
Easy to use with a helpful drag-and-drop interface and recording capabilities
Pros and Cons
  • "The most valuable feature is recording in the Control Room, as it allows me to chose what I want to have recorded, ensuring that I get the right thing on time."
  • "Replacing the list of search options with voice commands for each item would be great."

What is our primary use case?

Our primary use has been to automate a few mundane tasks in the organization, which really helped us in this COVID situation. As most of the people are WFH and we were not able to connect to each and every individual, it helped to ease everyone's tasks and ensure they were completed on time and without errors.

Because of this, our customers are happy and our vendors were able to help us in terms of meeting our customer satisfaction and not compromising on anything. This has become the new normal for us and we have started adapting to it.

How has it helped my organization?

Human hours are saved and are utilized in other tasks. Since we all are in a critical situation, our office was shut down temporarily and functioning over the cloud. Employees were facing several problems like network issues and we couldn't arrange things for them, so we ended up taking their tasks and start automating them.

This ensures that they were utilized in customer satisfaction roles and that the issues were not left unattended.

A few reports and emails were automated to communicate with customers because our US server was offline.

What is most valuable?

The most valuable feature is recording in the Control Room, as it allows me to chose what I want to have recorded, ensuring that I get the right thing on time.

All of the options are available in the control room and with the search capability, even a person who is not from a computer background can easily create bots.

What needs improvement?

Certain areas of the user interface require improvement. Most of the time, it's pretty easy to drag and drop the required field but it would much better if we had voice commands so that I save time instead of using my mouse and keypad.

It would be better if it were digitally designed so that users can feel the live experience as if looking at the exact interface, rather than the logo.

Replacing the list of search options with voice commands for each item would be great.

I would like like to see changes made to the appearance of the control room. Although we all love the brownish dark mode, it would be better designed with white and orange instead of the dark brown colour on the left side of the panel.

For how long have I used the solution?

We have been using Automation Anywhere for two years.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1457238 - PeerSpot reviewer
Application Development Lead at Accenture
Real User
Has good Control Room features but needs more available Data Analytics

What is our primary use case?

My primary use case is for Medical Content validation and Ecommerce Process follow execution and analytics with data available.

How has it helped my organization?

It improved on 40+ % of manual effort which was a pain point for project budget and Project team SMEs.

What is most valuable?

  • Control Room 
  • Bot Creation 
  • Logging Scheduling Task 
  • Trigger for Monitoring.

What needs improvement?

  • Available Data Analytics  
  • More on AI Front and Deep Learn concept

For how long have I used the solution?

I have been using AA for two years. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer1457208 - PeerSpot reviewer
Developer at a tech services company
Real User
Control Room allows admins to be able to control how the bots work, create users, and be able to give roles to a user
Pros and Cons
  • "Business analytics provides real-time data that's something other competing companies lack. It uses statistics and graphs to show the performance of the bots which processes are lagging behind and if you need to give priority to certain tasks."
  • "Automation Anywhere should add a couple of commands which will help most developers not to always use a script, a good example is in String operations."

What is our primary use case?

I am a developer and I have developed bots mainly for insurance companies. Most insurance companies in my country usually have big problems trying to transfer data from one application to another, this hence has made it very difficult for them to be up to date with their entry. Usually, they are faced with a one month lag since they employ humans to do the work for them. 

In addition to this, the data transfer usually contains a series of errors, and in that area accuracy is very key. A slight mistake can end up ruining things big time .

How has it helped my organization?

Our company's reputation has made it easy to improve recently after beginning to offer RPA services to clients.

Before AA, the insurance companies used to do data manually from one app to another, but after introducing them to automation the speed and accuracy have been outstanding. They had a lot of workload hanging around. 

After automating the process, my company has been able to acquire new clients who are interested in automating their processes using automation anywhere. This hence means more work for us which is always a good thing.

What is most valuable?

1. I would say business analytics, it provides real-time data that's something other competing companies lack. It uses statistics and graphs to show the performance of the bots which processes are lagging behind and if you need to give priority to certain tasks. 

2. The control room and the bot creator - the control which is the brain is a powerful feature that allows administrators to be able to control how the bots work, create users, and be able to give roles to a user. 

The bot creator allows developers to be able to customize bots according to the client's needs 

What needs improvement?

Most clients use systems which use old Java versions, trying to automate on these systems is really difficult since most features/commands are not supported. Java earlier than 1.7 cannot work something and most firms I have interacted with their systems are old. Another thing according to Automation Anywhere, it's main aim is not to change the client's system but to be used on top of the existing one hence Automation Anywhere should consider those clients since in my country most of them use systems which date back to 2000, and they are not willing to spend another fortune to change them just so they can use Automation Anywhere.

Additional features: Automation Anywhere should add a couple of commands which will help most developers not to always use a script, a good example is in String operations.

For how long have I used the solution?

I have been using AA for two years. 

What do I think about the stability of the solution?

This solution is stable, as of now, I can't complain about anything but more attempts to make it more stable would be okay maybe I haven't encountered one yet but I'm sure it's flawless when it comes to stability.

What do I think about the scalability of the solution?

Definitely would like it, scalability means more new features.

How are customer service and technical support?

Most customers we've interacted with at first are usually not certain about automation but immediately we do a proof of concept, they are eager to implement. 

Which solution did I use previously and why did I switch?

I have only used Automation Anywhere and I love it.

How was the initial setup?

It was straightforward.

What about the implementation team?

It was an in-house one.

What was our ROI?

Anything above 50%. Most clients cannot go for anything less.

What's my experience with pricing, setup cost, and licensing?

I usually advise them not to worry about the overall cost since the outcome will be profitable.

Which other solutions did I evaluate?

Yes, I had considered UiPath.

What other advice do I have?

I like the way Automation Anywhere has migrated from v11 to a2019 my concern is about bots in a2019, once you delete them it's impossible to get them back.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1457247 - PeerSpot reviewer
Application Development Analyst at Accenture
Real User
A resource saver, a money saver, and helps us with security
Pros and Cons
  • "It is one of the popular RPA vendors offering powerful & user-friendly RPA capabilities to automate any complex tasks. It is one of the "Revolutionary Technology" that changes the way the enterprise operates. This tool combines conventional RPA with intellectual elements like natural language understanding and reading any unstructured data."
  • "It is not able to use OCR effectively and has limited usability."

What is our primary use case?

We use AA for Training and Proof of Concept purposes.

OS: Windows 10 

Task: Automate Excel files consisting of quality data.

Multiple Task Cloning

Automated Email Sender

Object Cloning

The basic requirement was to extract a big Lot of data consisting of many attributes.

We need to extract out a relevant attribute from the DB data set and process it such that it fulfills client Data Quality requirement.

Filter out quality data using Manual intervention was a hectic task and that is why I used AA RPA tool. 

How has it helped my organization?

  • It reduced a lot of time to process quality data and store in organized Excel files and ledgers.
  • AA made Task management simpler.
  • Hassle-free development 
  • Hassle-free deployment
  • Good Community Support

There was a large number of individuals who were doing the data collection and artifacts collection, and they were actually a third-party. The solution improves our situation in terms of time, money, and resources. Plus, when you're dealing with Data Quality information, there are additional complications of privacy concerns. If we can keep that in-house and have a bot or automated code take care of it, then there are fewer human eyes on the private information as well. It's a resource saver, it's a money saver, and it helps us with security, keeping more human eyes away from private or touchy information.

What is most valuable?

1. Task Bots

2. Smart Recorder

3. Meta Bots

4. IQ bots

5. Task Cloning

6. Ease of coding with drag and drop features.

7. It has a very good analytics package.

It is one of the popular RPA vendors offering powerful & user-friendly RPA capabilities to automate any complex tasks. It is one of the "Revolutionary Technology" that changes the way the enterprise operates. This tool combines conventional RPA with intellectual elements like natural language understanding and reading any unstructured data.

Automation Anywhere allows organizations to automate the processes which are performed by humans. It is a Web-Based Management System which uses a Control Room to run the Automated Tasks. Automation Anywhere tool can automate ends to end business operations for companies.

What needs improvement?

1. Data Mapping Utilities

2. Console Management

3. Bot Runner need to perform much smoother

4. It is not able to use OCR effectively and has limited usability.

5. Handwritten documents are still a drawback. Also difficult in terms of control room management.

6. A few applications take more time for loading when integrated.

7. Declaring the datatype of variables is challenging.

8. The process of migrating codes from one environment to the next can be automated as a default function.

9. The webpage for the control room could use some retouching or redesign to enhance the user experience.

10. Many little-usable features.

      For how long have I used the solution?

      I have been using AA for three months. 

      Which solution did I use previously and why did I switch?

      I previously used Ui Path.

      What's my experience with pricing, setup cost, and licensing?

      First have hands on with Community Version and then figure out your requirements. 

      Which other solutions did I evaluate?

      Blue Prism

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1457211 - PeerSpot reviewer
      Business Operations Associate Consultant at ZS Associates
      Real User
      Easy to learn, tweak, and implement in our day-to-day tasks
      Pros and Cons
      • "The best part about A2019 is its ease of use. You don't need to be a coding champ or an expert to use and implement A2019 in automating tasks. It's very easy to learn, tweak, and implement in your day-to-day tasks, especially features like capture/record is completely marvelous."
      • "One of the challenges that I face every now and then while working with A2019, is around the bot agent updates. Every week/alternate weeK, I receive an error while running my bots, that asks me to update the bot agent."

      What is our primary use case?

      I have been using A2019 for validating IC reports and scorecards that we publish every month for the client on a portal. As the reports are around 200, it used to take a lot of manual efforts previously to get this done, however now, A2019 has helped in automating the complete validation part. 

      Apart from this, the other major use case is validating the child level reports with the parent. Though the underlying reports are generated from the parent itself, validating individual reports just to add another level of the quality check was a tedious task initially, however, A2019 has made it very easy in comparing the two excel based reports end-to-end

      How has it helped my organization?

      Automation Anywhere, specifically A2019, has helped me and my organization in automating the tasks related to quality checks and assurances. As a consulting firm, it is really important to provide correct insights, reports, and deliverables to the client and it involves a lot of QC checks and validations. A2019 has helped us in automating a major chunk of such tasks, thus helped in saving a lot of time, effort, and revenue. There are trainings going on every now and then, to spread the knowledge and access of this tool to other folks in the organization, so that more number of people would be able to implement this in their projects

      What is most valuable?

      The best part about A2019 is its ease of use. You don't need to be a coding champ or an expert to use and implement A2019 in automating tasks. It's very easy to learn, tweak, and implement in your day-to-day tasks, especially features like capture/record is completely marvelous. Apart from these, the Excel basic and Excel advanced features are really handy and easy to use. I personally have used them frequently in all my bots as most of my work is related to excel and stuff. Last, but not least, using A2019 for automating the tasks even on the virtual machines, which is one of my favorites.

      What needs improvement?

      One of the challenges that I face every now and then while working with A2019, is around the bot agent updates. Every week/alternate weeK, I receive an error while running my bots, that asks me to update the bot agent. I have to download the bot agent every time and reinstall it, in order to get the work done. This thing has also created an issue for me in the past, where I need to present something to my US counterparts, and then the bot was unable to run because the bot agent update notification came few minutes before the meeting. This was really frustrating at that point in time, however, fortunately, I got that resolved within minutes during the meeting by updating the bot agent. Hence, I believe, there should be some facility available, which can help me in running my previously implemented bots, even if there are some updates in the bot agent

      For how long have I used the solution?

      I recently got involved in A2019 training organized within my organization as part of motivating folks for Automation. It's been around six months that I have been using this as a part of my day-to-day work.

      What do I think about the stability of the solution?

      I have been using this for the past six months and have been already utilizing this for my day-to-day work. The level of involvement of A2019 for me is increasing as time passes, as now, I see things from a point of view, where I try to automate major chunk of my work using this.

      What do I think about the scalability of the solution?

      This can be used to any level of tasks/processes as it allows the bots to communicate within. This helps in automating major tasks into smaller bots and then coordinating them together to automate the complete process.

      How are customer service and technical support?

      I used to have connections with Automation Anywhere folks every week/alternate week and I must say that they were highly professional and learned people. They always guided me before even implementing something and made me aware of all the nuances. Overall, I am really happy to get in contact with such folks, who not even helped me in shaping my imagination for automation, but also showed directions by demonstrating their example bots.

      Which solution did I use previously and why did I switch?

      I have a little experience of working on Blue Prism in my previous organization. However, Automation Anywhere is far better it in terms of features and ease of use and implementation.

      How was the initial setup?

      For me, the setup was quite straightforward. Yes, I did take some online help to get some issues resolved, however, the overall process was pretty easy.

      What about the implementation team?

      I implemented it in an in-house setup. This has really become a part of my organization's work as the Business Operations vertical is using it very frequently.

      What was our ROI?

      I invested around 2-3 weeks in learning this and creating my first bot. Then it took me a week to use it for targeting parts of my day-to-day work. And now, I am using it for the past 6-7 months without any investments and saving a lot of effort on a weekly basis.

      What's my experience with pricing, setup cost, and licensing?

      The costs are just a one-time cost, but the amount of savings it will generate is uncountable. So it's better to invest in something now, learn and start saving your time, effort, and money in the future.

      Which other solutions did I evaluate?

      One of the options was the level of features present in Automation Anywhere. It allows both back-office and front-office bots to automate. However, in the other case, only back-office bots can be automation. I personally like the UI and the overall features present in A2019 and level of ease, with which this can be implemented to any application.

      What other advice do I have?

      The only con is the frequent updates in the bot agent every now and then. This annoys the user at times and (s)he may land up in some trouble due to this, as the bot would be able to run without installing the updated bot agent.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1457229 - PeerSpot reviewer
      Senior RPA Developer at Yantrik
      Real User
      Better accuracy, easy to develop and manage, and has an easy to manage orchestrator

      What is our primary use case?

      • Automate and Digitization
      • Process understanding
      • Finding gaps in process
      • Process re-engineering
      • Process mining

      How has it helped my organization?

      All customers were happy after automating using AA because:

      • Better accuracy
      • Easy to develop and manage
      • Easy to manage orchestrator
      • It's an automated simple process within the organization.

      What is most valuable?

      Metabots and IQ bots.

      What needs improvement?

      PDF extraction and cognitive automation need improvement.

      For how long have I used the solution?

      I have been using Automation Anywhere for one year. 

      What do I think about the stability of the solution?

      The stability is awesome.

      What do I think about the scalability of the solution?

      Scalability is good.

      How are customer service and technical support?

      Their technical support is very good.

      Which solution did I use previously and why did I switch?

      We used Ui Path. We switched because of the cost.

      What about the implementation team?

      In-house.

      What was our ROI?

      We have seen good ROI.

      Which deployment model are you using for this solution?

      Private Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1457217 - PeerSpot reviewer
      RPA Engineer at Fournxt
      Real User
      Bot Creator allows developers to create bots to automate their desktop-based applications
      Pros and Cons
      • "Automation Anywhere is one of the most popular RPA vendors offering powerful and user-friendly RPA capabilities to automate the business processes that are performed by humans. AA is a web-based management system that includes a control to run end-to-end automated business tasks for companies."
      • "I would like for AA to add an inbuilt debug log that has functionalities to view the values of variables during run time in order to have a point-to-point debugging in case of an error."

      What is our primary use case?

      • Automating frond end and back end office jobs.  
      • Automating tiring jobs - Automation Anywhere is used to Automate many jobs that are repetitive. 
      • To deploy a digital workforce and optimize productivity.
      • Report generation.
      • Revenue forecasting.
      • Beneficial to QA processes.
      • Data validation and auditing.
      • Data replication and migration.
      • Customer Relationship Management and other operational sales activities                               

      RPA helps to Automate these jobs perfectly.

      How has it helped my organization?

      With better technologies and research at its disposal, we will see a decrease in the cost of RPA tools.

      With it, the other processes on work, the automation cost will dramatically reduce in the upcoming years.

      Moreover, as the number of robotic vendors grows, the RPA licensing will see a significant decline rate in RPA licensing and with more space for changes.

      RPA Security:

      With more significant responsibilities on the robots’ shoulders, the bigger are the possibilities of a breach and system failure.

      There will be an improvement in protection measures from the new types of cyber threats or any internal faults will see an increase due to a constant rise in security requirements.

      Better Cloud-Based RPA Platform:

      According to “Robotics Process Automation (RPA) – 2018 Annual Report,” Everest Group, 2018; currently over half of all RPA processes (~57%) are attended.

      Including cloud-based, unattended RPA represents the remaining 43% (33% on-prem, 10% cloud-based).

      The growth of IoT and improved cloud services gives more flexibility and security to Robotic Process Automation.

      The cloud supplies unlimited, off-site storage, and on-demand access to data.

      Automation at its best:

      About 70% to 80% of rule-based processes in a business can be automated. RPA has a good hold in both the back- and front-office with advancements in AI, big data, speech recognition technologies, machine learning, and deep neural networks.

      As a consequence of predicted growth in the field of Cloud-based tech and natural learning processes, RPA tech is positioned to be even more integrated, automated, and independent.

      What is most valuable?

      Workload management is a cool feature of Automation anywhere.

      Automation Anywhere is one of the most popular RPA vendors offering powerful and user-friendly RPA capabilities to automate the business processes that are performed by humans. AA is a web-based management system that includes a control to run end-to-end automated business tasks for companies. Over 500 leading brands across the world use this tool to handle and scale their business processes with near-zero error rates and minimizing operational costs. AA allows building scripts to perform repetitive tasks instead of writing code. They can automate a broad range of chores from basic level Windows configuration steps to the ultimate networking and remote database processes. The three core components in the AA architecture are:

      Bot Creator – It allows the developers to create bots to automate their desktop-based applications.

      Control room- An application that works as a controller and handles the entire execution and management of clients, scripts, credentials, roles, security, etc.

      Bot Runner – A machine that allows us to run the bot. The status of bot execution is reported back to the control room.

      The company offers various products to support enterprises in their journey of digital transformation. They are as follows:

      Automation Anywhere Enterprise RPA

      The product is dedicated for the business user and comprises advanced capabilities to offer an intuitive interface for the business user, bot developer, and automation administrator. This platform is easiest to use, supports to avoid complexity, and ensures fast adoption & rapid deployment. It not only fulfills the requirement of the digital workforce but also be flexible to evolve with the business needs.

      2. IQBots

      IQBot is a cognitive bot designed to support as well as learn from business users and enable the business user to experience the power of advanced artificial intelligence technologies. Integrated with the automation anywhere enterprise RPA, the IQBot offers enterprise massive gains in productivity, as it includes competence of automating complex tasks involving unstructured data. The table below explains the different types of bots in automation anywhere: Task bot, Meta bot, and IQ bot.

      Image1-28

      3. Bot Insights

      The platform displays statistics and graphs to analyze bot performance in the system. It also allows calculating the time saved in the automation process. It is the first analytics solutions build for bots. Bot Insights tightly integrates the real-time business insights with the digital workforce performance.

      4. BotFarm

      It is an on-demand enterprise-grade platform for RPA bot. The platform scales the capacity of the digital workforce by deploying bots anytime, anywhere with a single click. It can create, deploy and handle thousands of software bots and can ensure resilience, elasticity, and scalability.

      5. Bot Store

      The first marketplace for plug and play bots dedicated to business automation initiatives. It enables enterprises to discover, deploy, and mobilize bots, including process bots, application bots, and cognitive bots in a fraction of seconds.

      What needs improvement?

      I would like for AA to add an inbuilt debug log that has functionalities to view the values of variables during run time in order to have a point-to-point debugging in case of an error.

      For how long have I used the solution?

      I have been using Automation Anywhere for one year. 

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a partner.
      PeerSpot user
      reviewer1457235 - PeerSpot reviewer
      Deputy Manager (RPA) at WNS Global Services
      Real User
      IQ Bot is easy to learn and implement and the data output accuracy is almost 90%
      Pros and Cons
      • "IQ Bot is very helpful as it is easy to learn and implement and the data output accuracy is almost 90%. Over time, the BOT learns from the validation which is an added advantage. Whatever I was thinking for version 11.3, it's being implemented in A2019. The incorporation of Python scripts is also implemented which will be easier for validations."
      • "In A2019 the dependencies that are being downloaded take a longer time that should be reduced. Migration utility should be provided so we can easily migrate from lower versions to higher versions."

      What is our primary use case?

      We have used AA for multiple applications that were to be automated. We're interfacing a lot with Excel, scanned PDFs, image files, databases, file folders, text files, CSVs, and web applications. It's hard to pin down one. The tool can interact with SAP and Oracle which helps us automate the application faster. Mainframes can be automated and Citrix applications can be automated. 

      We use it to automate all kinds of business processes. The primary use case is the RPA platform, even though they have the cognitive platform and the analytics platform. We use it for so many different things it's hard to focus on one. Now AIML is also incorporated which is a current requirement and an added benefit.

      How has it helped my organization?

      Data that was in scanned PDF format could not be extracted, but the IQ Bot feature has made it simpler. It's also easy to use and deploy. It is faster and the new features in A2019 are better than the previous versions of AA 11. Currently, new features like the Data Table have been added which helps in multiple forms. 

      As it's now completely web-based it can be accessed from anywhere. As AIML is also incorporated where the machine learns by itself it helps in data accuracy and training time for the BOT. Time-saving is achieved and resources can be utilized for some human judgment work.

      What is most valuable?

      IQ Bot is very helpful as it is easy to learn and implement and the data output accuracy is almost 90%. Over time, the BOT learns from the validation which is an added advantage. Whatever I was thinking for version 11.3, it's being implemented in A2019. The incorporation of Python scripts is also implemented which will be easier for validations. The forms feature in A2019 is useful which can be used for voice processing where only input will be provided and BOT can perform the backend activity and get real-time data instead of Agents searching for the details.

      What needs improvement?

      In A2019 the dependencies that are being downloaded take a longer time that should be reduced. Migration utility should be provided so we can easily migrate from lower versions to higher versions. 

      I would like to have reading from a handwritten text, which they are bringing in the next version. That will be a good thing. Some things that I do not see as of today are interactive chat or video interface. These are things that I will look for in the future. I saw something like image recognition, but something like a video or voice recognition is something that I'm looking for in the Automation Anywhere platform as an end-user.

      For how long have I used the solution?

      I have been using Automation Anywhere for three years. 

      What do I think about the scalability of the solution?

      The scalability really depends on how much RAM and how much network bandwidth we can do, how many servers we can apply. From the scalability standpoint, I don't think there will be any issues except for the increased costs.

      How are customer service and technical support?

      It's good sometimes. Sometimes it takes time.

      Which solution did I use previously and why did I switch?

      I have used different solutions. I switched mainly as A2019 is now web-based so desktop dependency is removed. IQ Bot is easier to use and learn for images and scanned documents.

      How was the initial setup?

      Setup is straightforward.

      What about the implementation team?

      In-house.

      What's my experience with pricing, setup cost, and licensing?

      Cost-wise, it should be reduced.

      Which other solutions did I evaluate?

      Document Understanding and Abbyy Flexicapture.

      What other advice do I have?

      Overall its good solution.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1457205 - PeerSpot reviewer
      Associate Consultant at Capgemini
      Real User
      The availability of the number of commands helpful to do automation within a small time frame
      Pros and Cons
      • "We use AA Client, Bot runners, Control room, IQ Bot, Bot insights. With the AA Client, we are able to automate almost all kinds of automation requirements without any big challenges. We found the availability of the number of commands provided by AA is really helpful to do automation within a small time frame."
      • "While using IQ Bot we found that data extraction accuracy is a bit weaker in semi-structured documents compared with structured documents. We would like to see improvement in the data extraction part of Automation Anywhere IQ Bot."

      What is our primary use case?

      We work for a credit card client. There are a number of manual processes that can be done with Automation because the processes are truly rule-based and absolute for Automation. We delivered 10+ end-to-end solutions using AA version 11. 

      A few examples are managing customer surveys, managing credit limits for a card, commission payouts, tax recovery, insurance claim documents, etc. In the above solutions, we worked with web applications, desktop applications, databases, Excel sheets, and other file formats. Automation Anywhere is easy to maintain and works well for years without any issues in production. We achieved good ROI and STP with AA in the last two years. We are happy to use AA as an enterprise version.

      How has it helped my organization?

      We are working for a credit card supplier client and there are a large number of manual processes that are rule-based and need a large human workforce to do the process which requires a large number of investments. By automating those processes we achieved high ROI, great customer satisfaction, better STP, reduced manual work, reduced processing time, high accuracy, and 24/7 working capacity with the AA bots. Our customer is highly satisfied with the given solution and they are ready to invest more in the near future to automate a number of tasks.

      What is most valuable?

      We use AA Client, Bot runners, Control room, IQ Bot, Bot insights. With the AA Client, we are able to automate almost all kinds of automation requirements without any big challenges. We found the availability of the number of commands provided by AA is really helpful to do automation within a small time frame. We used IQ Bot to extract information from the structured documents and we achieved better accuracy with IQ Bot for field extraction and we did the process in less time compared to manual efforts thanks to AA providing such a business-centric solution.

      What needs improvement?

      While using IQ Bot we found that data extraction accuracy is a bit weaker in semi-structured documents compared with structured documents. We would like to see improvement in the data extraction part of Automation Anywhere IQ Bot. In version 6.5 handwritten data extraction capabilities were not there so if we can get it in upcoming releases then it will be great opportunity to automate tasks which are working on some handwritten documents. 

      Another additional feature we are looking for is logo matching and signature matching capabilities with IQ Bot.

      In addition we would like to see more compact version of AA which can be controlled over mobile devices.

      For how long have I used the solution?

      I have been using Automation Anywhere for two years.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1455417 - PeerSpot reviewer
      Associate Company at Cognizant
      Real User
      Impressive cognitive capabilities, easy to implement, and the support is good
      Pros and Cons
      • "The features like IQ Bot and Metabot have helped our organization to gain business trust and provide a greater number of unique solutions to our clients for complex projects."
      • "IQ Bot has some limitations that should be improved in future releases."

      What is our primary use case?

      Automation Anywhere has been useful to implement business solutions that were previously performed manually by the business Team.

      We have been using it to automate applications such as Excel, PDF, Web applications, Windows applications, Outlook, Word documents, and more. Using it will help reduce the time and improve the efficiency of the project, and also to reduce FTE.

      Our organization also uses IQ Bot and Metabot for projects that require cognitive capabilities. Also, the OCR extraction helps in reading data from PDF.

      How has it helped my organization?

      Automation Anywhere has helped customers to reduce the time and manual effort required in day to day business by automating multiple projects.

      The features like IQ Bot and Metabot have helped our organization to gain business trust and provide a greater number of unique solutions to our clients for complex projects. Also, Automation Anywhere is very easy to learn and implement solutions by any developer. That gives organizations the power to automate complex and unique solutions to bring a change and drive to automation projects quickly.

      What is most valuable?

      Solutions which require cognitive abilities can easily be implemented using Automation Anywhere. It's great to have a tool that gives the power to automate ML/AI requirements. 

      Also, the features like the terminal emulator and Active Directory that are provided by Automation Anywhere are great to implement solutions.

      What needs improvement?

      For improvements, I would like Automation Anywhere to add new default mail operation commands, which might help developers to automate Outlook solutions easily and effectively.

      Similarly, some PDF commands can help developers to automate complex PDF automation projects and help developers to extract the PDF data more accurately and precisely. IQ Bot has some limitations that should be improved in future releases.

      It would be great if the work items concept is improved; that would help the developers and support team.

      The AI and ML features should be more fully explored in the future.

      For how long have I used the solution?

      I have been using Automation Anywhere for one and a half years.

      What do I think about the stability of the solution?

      The stability is good.

      What do I think about the scalability of the solution?

      Automation Anywhere's scalability is good. We are planning to use the cloud infrastructure for our project. We hope to implement projects with 100 and 200 bots in the upcoming days. 

      Automation Anywhere is the best tool to scale up and increase the bots without facing many issues in the production environment. 

      How are customer service and technical support?

      The customer service and the technical support team are doing good work. Whenever we face issues, the Automation Anywhere team helps and supports in resolving them.

      Because of this, we have not faced many issues in the implementation of projects. I hope this continues into the future, as well.

      Which solution did I use previously and why did I switch?

      I have also used the Blue Prism solution but it does not allow you to implement cognitive requirements. Because of this, we switched to Automation Anywhere to help clients build cognitive and AI solutions.

      How was the initial setup?

      We had an expert team who helped with the installation and set up of the infrastructure, without any major issues. Hence, the initial setup didn't require much effort and was easier to implement.

      What about the implementation team?

      We have implemented Automation Anywhere with the help of an expert team. 

      What was our ROI?

      We have saved around 90% of the time that would be required to perform tasks manually.

      Now, with the implementation of the solutions, the clients are really happy to see that the time and the cost are being saved due to the automation of their projects, without any variations in the results.

      The same results are being achieved in other automation projects using this product. Our company has also partnered with Automation Anywhere to deliver more solutions to different clients.

      I hope other clients also get the same benefits that we have achieved in our project. In our project, we have reduced the manual effort by 90% and have also reduced the variations in results achieved using automation by 40%. I hope this percentage should increase over time so as to benefit the team more.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1455426 - PeerSpot reviewer
      Presales Solutions Architect at PT. Artapala Telekomindo (Business Partner of ESRI Indonesi
      Real User
      Supports a WhatsApp Chatbot, OCR, and Image Recognition
      Pros and Cons
      • "There are many features that are valuable including Whatsapp messages, OCR, and image recognization, but I have not tried all of them."
      • "My opinion is that we need to have a video or tutorial on how to implement these features, as well as seeing what results to expect."

      What is our primary use case?

      We are proposing a documentation solution like archived files, payroll, and integrating data between Excel forms and CRM/SAP.

      We have a solution for how to digitize archived files into PDFs and distribute them to a dedicated folder. We use Excel forms to manipulate data, then the physical data will be scanned and contains the date, which will be input by the user manually. After that, the bot will execute the process for distributing the file, and finally, will send a report to the user.

      We use analytics as part of the result.

      How has it helped my organization?

      We are not the end-user. Rather, we are helping users to get the best solution out of their business process. Mostly, we are learning from webinars or the AA YouTube channel.

      We know that many things can be solved by using RPA, but the con is that the branding image of AA in Indonesia is low. We have to compete with UiPath on a line per line basis, so it will be not easy to persuade users to use AA.

      I hope we can get more support for AA to expand in the Indonesian Market.

      What is most valuable?

      There are many features that are valuable including Whatsapp messages, OCR, and image recognization, but I have not tried all of them.

      What needs improvement?

      My opinion is that we need to have a video or tutorial on how to implement these features, as well as seeing what results to expect. We are having difficulty explaining RPA to users if we have to. The competitors can present the features more interactively using video, which is better than a PowerPoint presentation. Having this would make it easier to sell to the user, because the market in Indonesia prefers to see the demo/result, as opposed to learning the technical aspects first.

      Similarly, they would prefer to see a success story and case study, instead of listening to a text presentation. I think we need to create an interactive presentation that is more creative and gives more proof of results for the process, and lesser in terms of technical description.

      For how long have I used the solution?

      We have been using Automation Anywhere for seven months.

      Which solution did I use previously and why did I switch?

      I have experience with traditional RPA.

      What was our ROI?

      IQ Bot is useful but the price is not friendly. Many users are interested to try it, but the cost is not a good deal when you consider ROI.

      What's my experience with pricing, setup cost, and licensing?

      The price between distributor and partner is different, especially in terms of the discount. We cannot lock the discount from partner to distribution, so we still have a different price. 

      Which other solutions did I evaluate?

      We have evaluated other products but we need more time to see the results of our automated processes.

      What other advice do I have?

      I would love Automation Anywhere to expand the market in Indonesia but I need more support. This is not only from a technical perspective, but business development assistance is needed to grow the market in this region.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1455411 - PeerSpot reviewer
      Associate Consultant at KPMG
      Real User
      Good support, highly stable, and it helps organizations with their digital journey
      Pros and Cons
      • "Be it a Windows application, a web application, or a legacy tool, Automation Anywhere is able to achieve automation on these technologies seamlessly."
      • "Going on-cloud comes with security hiccups and concerns."

      What is our primary use case?

      The product is used to automate mundane and repetitive business processes and in turn, increase process accuracy and headcount benefit.

      The primary area this tool focuses on is automation in RPA. Service-based companies use this tool to provide automation services to organizations who would want to go on a digital journey to cut their expenses, or to organizations who focus on helping their employees get rid of mundane tasks and provide them more efficient and oriented tasks.

      Digital implementation would be the primary focus.

      How has it helped my organization?

      Automation Anywhere has transformed the financial/healthcare/automobile sectors to a great extent by automating backend office work. It also automates parts of frontend office work, as well, using attended automation capabilities.

      Automation Anywhere's product strategy has helped service firms get a very good client base and has increased their service capabilities. The product has a very good roadmap and a very good customer base, and this would help service providers to get a lot of customers in the market.

      What is most valuable?

      The most valuable feature would be ingesting data into third-party applications through seamless technology. Be it a Windows application, a web application, or a legacy tool, Automation Anywhere is able to achieve automation on these technologies seamlessly.

      Another interesting feature would be the ability to massage and clean data and perform some sort of data analytics using the data, this would be very helpful when Excel-based automations are performed and the user needs to spend very little time now to verify the results.

      The cloud version has been enhanced to a very great extent by being completely built from scratch and using a different technology stack altogether. The idea of going on-cloud is a very good option as it does reduce the effort for the infrastructure team to set up the environment, and this would be very helpful for the development team to seamlessly build things and deploy them.

      What needs improvement?

      Going on-cloud comes with security hiccups and concerns. The product team has managed to go both on-premise or off-premise, as per comfortability, but the cloud version has more concerns.

      For how long have I used the solution?

      We have been using Automation Anywhere for more than two years.

      What do I think about the stability of the solution?

      Highly stable with HADR.

      What do I think about the scalability of the solution?

      It can be scaled to a very large extent.

      How are customer service and technical support?

      The technical support is good.

      Which solution did I use previously and why did I switch?

      We did not use a different solution prior to this one.

      How was the initial setup?

      The initial setup is of medium complexity.

      What's my experience with pricing, setup cost, and licensing?

      In terms of pricing, this is a good product.

      Which other solutions did I evaluate?

      We evaluated both UiPath and Blue Prism.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1455402 - PeerSpot reviewer
      Associate Director at Deloitte
      Real User
      User-friendly with no-coding required, and the free training course helps a lot
      Pros and Cons
      • "The ability to find objects easily through the 'Capture' option saves your time most significantly."
      • "The Help menu/description can be provided while hovering over actions so that it can help us better to know them."

      What is our primary use case?

      Being a QA analyst, I am involved in testing my application's stability on a daily basis. A2019 helped me in automating the repetitive process that I have been doing every day.

      Once I get familiarized with A2019, I am planning to discuss with my teammates how to implement it into our project for all of the new requirements.

      Our primary use cases are smoke testing of the applications, sending email for reports, stability testing, API testing for REST services, database testing, and pulling data from Excel and using it in applications.

      How has it helped my organization?

      A2019 has significantly helped us in reducing the overall time that we have spent on our application manually. Going forward, we have also planned to implement the IQ Bot feature that we are still exploring.

      Tasks or activities that were taking almost six hours a day have been reduced drastically to 30 minutes, which saves time as well as business costs.

      Smoke testing of the application is performed.

      Sending reports and sending emails is easy.

      What is most valuable?

      I have found the below items most valuable:

      1. The ability to find objects easily through the 'Capture' option saves your time most significantly.
      2. The ability to run only a particular step, instead of running it from scratch.
      3. The ability to debug.
      4. Given that A2019 is a web application, it saves space in a significant manner.
      5. It is user-friendly and anyone can learn easily.
      6. No coding knowledge needed.
      7. The flow chart view of the steps is very easy to understand.
      8. The free learning course provided helped me a lot. I was able to better understand and also practice on my own.

      What needs improvement?

      I would like to have on-call customer care support so that if the user gets stuck anywhere, he/she can get the issue clarified.

      Additional details or support can be provided for IQ Bots.

      The Help menu/description can be provided while hovering over actions so that it can help us better to know them.

      The Variable feature can be improved, as there is no single place to handle all your variables.

      Sometimes, while recording, the screen hangs and we are not able to perform any actions during that time.

      Also, the support should be more user-friendly, as we are not getting any support online.

      For how long have I used the solution?

      I have been using A2019 for more than five months.

      What do I think about the stability of the solution?

      This product is extremely stable.

      What do I think about the scalability of the solution?

      Scalability is very good.

      Which solution did I use previously and why did I switch?

      I was using Selenium but because it involved too much coding, I switched to A2019.

      How was the initial setup?

      The initial setup is very easy.

      What about the implementation team?

      I implemented it on my own.

      What's my experience with pricing, setup cost, and licensing?

      The cost can be reduced a little for users.

      Which other solutions did I evaluate?

      I did not evaluate other options before switching to Automation Anywhere.

      Which deployment model are you using for this solution?

      Public Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Microsoft Azure
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1454259 - PeerSpot reviewer
      Senior Software Engineer at Thirdware Solution Ltd.
      Real User
      Good scheduling and reporting options, OCR, and error handling
      Pros and Cons
      • "Error handling plays an important role when you schedule a bot because if you are not physically present and something happens, you need to know what has gone wrong."
      • "We do not have a precise area that needs improvement, but sometimes while running bots that traverse through different websites, the screen hangs or takes time to fully load."

      What is our primary use case?

      Primarily we use this to get rid of the time-consuming and repetitive tasks such as sending TDS certificates to the client according to their PAN details, invoice processing, and collecting data from online websites.

      Processes related to the invoice, Sales Order, and Purchase Order are commonly used so as to avoid time delay and increase efficiency.

      We have also developed bots to browse to share market sites and generate a report on the Top 10 Gainers and Top 10 Losers, which has been scheduled, and the report gets mailed to all at ease and on time.

      How has it helped my organization?

      Automation Anywhere has been a boon for our organization because the tedious task that used to be hectic and made us remain seated for hours is now done with a single click.

      The development of bots has helped a lot for every branch in the organization, whether it be financing, HR, or the IT department. Now, employees are not depressed working the same repetitive tasks and that time can be utilized for some other productive work.

      While many of the bots are scheduled, reports are automatically generated on time and there is nothing to worry about regarding the time constraints.

      What is most valuable?

      There are many valuable features in this product. The OCR for character recognition has helped a lot during the invoice processing and billing, as there are some parts of the documents which are handwritten.

      The scheduling of bots is also very important. No matter where you are, you need not be physically present for running the bot at that particular time.

      Error handling plays an important role when you schedule a bot because if you are not physically present and something happens, you need to know what has gone wrong. 

      What needs improvement?

      We do not have a precise area that needs improvement, but sometimes while running bots that traverse through different websites, the screen hangs or takes time to fully load. This in turn increases the wait time. So, if possible, having saved a screen while the earlier bot runs and comparing that saved screen with the current bot run, so as to get an idea if the screen has been fully loaded or not, would be great. 

      Though we can make this happen by adding extra logic to the bot, this would increase the bot size for every new website search.  

      For how long have I used the solution?

      We have been using Automation Anywhere for more than two years.

      In 2018-2019 it was AA v10.7 and then in 2019-2020, it was updated to AA v11.3.

      What other advice do I have?

      Nothing as such, as Automation Anywhere keeps on upgrading which in turn makes it easier and efficient to develop bots from the prior version.


      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1455396 - PeerSpot reviewer
      Automation Developer at UnitedLex
      Real User
      Cost-effective, easy to learn, and handles many automations out of the box
      Pros and Cons
      • "It can be easily learned by anyone who spends a bit of time with it."
      • "Training is good and interactive but the final certification exam is very tough and it requires in-depth practical knowledge."

      What is our primary use case?

      Our use case is to extract information from web applications.

      We use this tool to perform an end-to-end process flow that includes extraction, execution, and updating.

      The product is simple to use and provides a good base of functionality out of the box to cover most automation scenarios. It is also very extensible in that functionality can be added through the use of class libraries, and AA works as the glue between several processes at our company. Many times, it is the quickest and most effective solution to implement right away, while other solutions require exponential amounts of support.

      I am updating my review score to be slightly higher due to its expanded realm of use cases I have explored and successfully implemented.

      How has it helped my organization?

      It helps in increasing accuracy and decreasing human errors. Also, it helps to double the rate of productivity. It is highly accurate and gets up and running in a very short period of time.

      You can keep the Bot learning by feeding more and more data sets, which makes the whole process highly efficient.

      It is very cost-effective when deployed and when scaling out to the limit. Each command in the tool is more effective to build a bot very easily, without any issue, and less coding is required.

      It can be easily learned by anyone who spends a bit of time with it.

      What is most valuable?

      The Workflow Designer helps to create the sequences and assigning end-to-end tasks.

      Image Recolonization helps with scanned PDF documents, where it will identify certain clauses. Using AA validates all of the PDF documents with high accuracy and less time.

      Bot Creator and Task Editor and valuable features.

      IQ Bot and Meta bots are super-efficient and AA has a control room that is easy to use with lots of features.

      IQ Bot helps to automate PDF and image documents.

      It helps in daily reporting through email automation.

      Exception handling is pretty decent and we don't have to worry about a process being stuck, as it moves to the next iteration on its own.

      What needs improvement?

      Cloud-Based architecture is what we expect.

      Training is good and interactive but the final certification exam is very tough and it requires in-depth practical knowledge.

      I think the process design flow should be simpler than the present feature. Nothing much, but requirements keep adding with complexity, so automation becomes complex for now. That should be one more area of improvement.

      For how long have I used the solution?

      We have been using Automation Anywhere for two years.

      Which solution did I use previously and why did I switch?

      We did not use another RPA product prior to this one.

      Which other solutions did I evaluate?

      We came to know about UiPath and Blue Prism.

      What other advice do I have?

      This is a perfect solution for us and Automation Anywhere helps us to close many deals. I thank them for that.

      Which deployment model are you using for this solution?

      Public Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1455387 - PeerSpot reviewer
      Technical Architect at MindTree
      Real User
      Impressive capabilities using Metabot and good support help us with goal of reducing FTEs
      Pros and Cons
      • "The tool feature I found the most valuable is Metabot, as we can include the DLLs that are proprietary written code in .NET or other technologies."
      • "It would be great if they provide installation documents that are easier to understand, place more focus on capturing the fields, and most importantly, concentrate more on the OCR capability."

      What is our primary use case?

      My primary use case is to minimize the manual, repeated work done across the organizations and putting Bots in place for more accuracy, fastened process timings, and employee satisfaction.

      Our major reason for implementing the solution is to reduce the FTE count and allow them to realize the benefits over a period of time. The primary use of this tool is automating areas like HR and admin.

      It is easy to implement and most of the shared service areas are getting relieved by implementing Bots as part of the process.

      How has it helped my organization?

      From the organizational level, Automation Anywhere helped us in getting more business. Each client comes with their own standards, wherein it helps us in understanding their business altogether.

      We can provide them the solutions in various ways, helping them with implementing the Bots, which requires us to enter into their core businesses and provide solutions to different areas.

      What is most valuable?

      The tool feature I found the most valuable is Metabot, as we can include the DLLs that are proprietary written code in .NET or other technologies.

      Apart from the functionality, their working model and support are good.

      Most of the tool's capabilities and features are very good in terms of architecture. It is easily understandable and very well structured. It is the most promising tool in the market, so it is helpful in attracting customers by demoing the already implemented Bots.

      What needs improvement?

      It would be great if they provide installation documents that are easier to understand, place more focus on capturing the fields, and most importantly, concentrate more on the OCR capability. Lots of customers come with scanned PDFs, wherein we find that area is more challenging. If a constant solution can be provided to read the non-editable documents, then that would be the highest milestone of the Automation Anywhere.

      Lots of companies do not follow the LEAN method, so most of the processes are still with the old models. AA can focus on those areas and introduce some techniques to address those issues within the processes.

      They can conduct more regular sessions with partners about their ability and new developments, which will help us in bringing new businesses.

      For how long have I used the solution?

      I have been using Automation Anywhere for six years.

      How are customer service and technical support?

      Their support in case of any tickets raised is more helpful for us in resolving the issues at the earliest.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1454622 - PeerSpot reviewer
      Analyst at Deloitte
      Real User
      Improved efficiency and saves us money, and the code history functionality is useful
      Pros and Cons
      • "None of the commands are unique to Automation Anywhere, which allows beginners to leverage external knowledge."
      • "Vertical connecting lines would be appropriate within the code, and a collapse/expand feature for code blocks would be ideal."

      What is our primary use case?

      We have been using Robotic Process Automation for the configuration of newly issued cloud environments and building cloud IT solutions.

      Automation Anywhere Taskbots are being used to build Oracle Cloud environments by leveraging Excel files containing the configuration details. The Automation Anywhere Taskbots will scrape the Excel files in a dynamic way to configure the product using the most appropriate method for the data provided.

      The Taskbots effectively match equivalent human inputs, rather than configuring from the backend.

      How has it helped my organization?

      AA has helped to accelerate the initial delivery stage of projects, wherein repetitive tasks were originally completed by consultants. This was an unnecessarily costly exercise, as this did not require the level of skill of a consultant.

      The skillset of the consultant lies within gathering the correct requirements and providing the configuration details of these requirements in the predefined Excel files. Having the consultant also perform the arduous and repetitive configuration exercise was not efficient.

      What is most valuable?

      The code history functionality is the most valuable feature, although this could be improved upon with better tracing abilities and UI changes.

      Overall, the commands provided have enough range to complete almost any task, with creative out-of-the-box thinking required sometimes for workarounds.

      The simplicity and base nature of the commands are where the value lies; in combination, the variables, error handling, if/else, loop, etc, can produce significantly variable codes.

      None of the commands are unique to Automation Anywhere, which allows beginners to leverage external knowledge.

      What needs improvement?

      Where minor but widespread changes are made to the cloud product being operated upon (e.g. a banner was added, or dropping all DIVs down 1), changing the cloned search values (Taskbot) individually was incredibly time consuming, and it shut down the RPA service until it was fixed.

      To counter this, it would be valuable to have a 'mass update' of search values for cloned objects, in a similar way to Metabots.

      Better tracing of 'if' and 'else' statements and their corresponding 'end' statements would be helpful.

      Vertical connecting lines would be appropriate within the code, and a collapse/expand feature for code blocks would be ideal.

      For how long have I used the solution?

      We have been using Automation Anywhere for 16 months.

      What do I think about the stability of the solution?

      Stability-wise, this product is good.

      What do I think about the scalability of the solution?

      The scalability is reasonable.

      Which solution did I use previously and why did I switch?

      No previous RPA solution was used before this one.

      Which other solutions did I evaluate?

      Other options may have been considered, but am unaware of which.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1454436 - PeerSpot reviewer
      RPA Developer at R-Path Automation
      Real User
      Helpful support, has an impressive breadth of RPA commands, and a community edition is available
      Pros and Cons
      • "The features I most appreciate are the built-in version control system, historical log, audit trail features, and the breadth of RPA action commands included out of the box."
      • "I would like to see a comment feature that allows you to embed comments/notes into an action sidebar, without having to actually take up a line of code in order to write such a statement."

      What is our primary use case?

      I primarily use Automation Anywhere A2019 to professionally develop RPA bot solutions for our clients and our own internal uses.

      I personally use the free community edition for personal practice and personal projects outside of a work environment. 

      Our organization has A2019 Enterprise on an on-premise server, but for my home use, I simply log in to my community edition account from my own desktop computer. 

      Our clients use a variety of on-premise and cloud-deployed installations for whatever their specific use case is. 

      How has it helped my organization?

      Automation Anywhere has presented us with a platform that is easily accessible from a web interface, enabling us to write code for RPA scripts without having to download a dedicated software application.

      It has provided us with a robust set of RPA actions, making it both easier and quicker to develop functional scripts. AA has continually listened to our feature requests and customer insights and maintained a positive relationship with us on that front. 

      It has also presented us with an active AA developer community and bot store, allowing us to learn from the best practices of others. 

      What is most valuable?

      The features I most appreciate are the built-in version control system, historical log, audit trail features, and the breadth of RPA action commands included out of the box. 

      I also like the credential locker functionality and think that feature was developed in a logical, clear, and helpful manner.  

      It is nice being able to develop and manage/schedule scripts from the same web browser interface, but there are times I wish that the bot developer screen was made more user friendly. Some of my recommendations for solutions of that nature are listed below. 

      What needs improvement?

      I would like to see a button on the bot developer web page that allows you to "expand all" and "close all" actions, folding them up into their respective "Steps".  

      I would like to see a comment feature that allows you to embed comments/notes into an action sidebar, without having to actually take up a line of code in order to write such a statement. 

      I would like to see a dedicated XPath web interaction drag and drop action that allows you to click/interact with websites via an XPath query. This way, you are not required to use the recorder action to gain this functionality. 

      I would like to see an option allowing you to change the color scheme of the bot developer page, so you can use colors that are less harsh on the eyes when developing a script. A simple dark mode skin would be nice as well. 

      For how long have I used the solution?

      I have been using the A2019 Enterprise platform for several months now, but have been using the Automation Anywhere Community Edition for about one year. 

      What do I think about the stability of the solution?

      The stability of the solution is good, although as expected, there are periodic growing pains associated with the rapid development and rolling out of the A2019 platform.

      In general, the platform has grown more robust with each release, and I expect its stability and functionality to only improve over time. 

      What do I think about the scalability of the solution?

      I believe it is scalable and valuable to any organization looking to implement an RPA solution within their organization. 

      How are customer service and technical support?

      I have only used customer support once, but the support team member I spoke with was very friendly, knowledgeable, and helpful. 

      Which solution did I use previously and why did I switch?

      I previously have used and experimented with several different RPA platforms, including but not limited to Workfusion, UiPath, Blue Prism, Microsoft Power Automate, WinAutomation, Robin, and somewhat similar to RPA - AutoHotkey. 

      What was our ROI?

      As an RPA developer, I do not personally have a number to share here that would reflect our organization's ROI. 

      What's my experience with pricing, setup cost, and licensing?

      As an RPA developer, I do not personally have much to say about this topic. I find the license pricing to be competitive and reflective of the pricing models throughout the RPA space, and I believe there is a lot of value in continuing to maintain the free community edition platform. 

      Which other solutions did I evaluate?

      As I listed above, I have experimented/evaluated just about all of the market-leading options as well as the most popular options that are currently growing in recognition in the RPA space. 

      What other advice do I have?

      I have done my best to outline my thoughts about the Automation Anywhere platform here, and do not have anything else specific to share. 

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1454247 - PeerSpot reviewer
      RPA Developer at Nine A Business Connect
      Real User
      Easy to use with a drag and drop interface, and includes a powerful and versatile Object Cloning feature
      Pros and Cons
      • "Object Cloning is the most valuable feature I have found for automating a website or a process that includes multiple mouse clicks."
      • "The OCR can be a little better because sometimes while scrapping, it leads to data loss."

      What is our primary use case?

      Automation Anywhere is one of the simplest RPA tools!

      We primarily use it for data scraping from PDFs. AA has helped me to get the data from scanned PDFs with a higher accuracy rate, automating multiple formats, and maintaining its data in Excel format.

      In this scenario, the user emails a PDF to the Bot email ID, the Bot downloads the attachment & scraps the data from it. As per the format, the data is pulled and maintained in Excel, in a standard format. The Excel file is then emailed back to the respective user.

      How has it helped my organization?

      When anybody talks about Robotic Process Automation, Automation Anywhere is the first thing that comes to my mind. Automation Anywhere is one of the simplest Robotic Process Automation Tools.

      Its drag and drop feature is the best because there is no hard coding required. Even if a person is not from a coding background, they can easily learn and get their hands on this tool quickly. There are a lot of learning resources provided by Automation Anywhere University and AA provides certifications too.

      Using AA has helped to reduce time & human error.

      What is most valuable?

      Object Cloning is the most valuable feature I have found for automating a website or a process that includes multiple mouse clicks. This is something that can easily be done using the Object Cloning command.

      Object Cloning can also be used to get the DOMXPath inner text of a specific object. It also helps to automate the dropdown menus and in selecting the desired value from them. It is fun to use and if used with proper technique, a user can automate a website or portal with 100% accuracy.

      What needs improvement?

      The OCR can be a little better because sometimes while scrapping, it leads to data loss.

      In the future, more commands for automating SAP should be included.

      For how long have I used the solution?

      We have been using Automation Anywhere for two years. 

      What do I think about the stability of the solution?

      Stability totally depends on the power of your coding level. In general, AA is highly stable.

      What do I think about the scalability of the solution?

      AA has high scalability.

      How are customer service and technical support?

      Technical support from AA is excellent!

      The AA support team is just Awesome. Any query or issues we face while using it can be brought to their notice by raising a ticket. They will coordinate with the user until the issue is resolved and without much delay. Automation Anywhere provides the best service.

      Which solution did I use previously and why did I switch?

      We did not use another RPA solution prior to this one.

      How was the initial setup?

      The initial setup was straightforward.

      What about the implementation team?

      Our in-house team is responsible for deployment and maintenance.

      What's my experience with pricing, setup cost, and licensing?

      The pricing is a bit higher.

      Which other solutions did I evaluate?

      We evaluated UiPath before choosing AA.

      What other advice do I have?

      Choose Automation Anywhere over other RPA Tools for better service & accuracy.

      Which deployment model are you using for this solution?

      Private Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1454253 - PeerSpot reviewer
      RPA Developer at Alzone Software Pvt. Ltd.
      Real User
      A flexible and adaptive tool that significantly improves operations, but Java application support needs improvement
      Pros and Cons
      • "Automation Anywhere is one of the leading RPA tool vendors and they have done splendid work on improving their tool."
      • "I feel that document extraction like IQ Bot can be made more refined so that it may reach its full potential."

      What is our primary use case?

      For us, the primary use of Automation Anywhere bots is to automate the business, administrative, and financial aspects of businesses. We have automated many tax reconciliations and also automated the monthly salary slip generation for all the employees.

      In business processes, the purchase order and invoice generation scenarios have been automated. Automation of Salesforce entries has also been done with Automation Anywhere, which has significantly reduced the burden for employees and made their day more productive.

      How has it helped my organization?

      Automation Anywhere can have a significant impact on any company's operation, as it can automate a wide variety of tasks that are mundane, time-consuming, and the least productive.

      The Automation of salary slip generation for all employees in the organization has helped the HR spend less time manually preparing excel sheets and reconciling with other data and more time in improving the quality and working experience for employees by addressing their issues.

      Other administrative functions like keeping a record of employee attendance and work hours have also been automated

      What is most valuable?

      The Automation Anywhere (2019) is now a SAAS product, hence I feel it's more fluid to use in any environment compared to the AA11.3x versions.

      Automation Anywhere used to have a three-layer architecture with a Control Room, Runner, and Workbench but now it has combined the Control Room and Workbench into One. This made it easy to create bots and administer them.

      The document Processing tool called IQ Bot has had several new updates, like a logic field, where you can include Python scripts. I feel it makes the tool more adaptive and flexible.

      What needs improvement?

      Automation Anywhere is one of the leading RPA tool vendors and they have done splendid work on improving their tool. The places where I still see scope for improvement is in their background automation are, and also their ability to handle Java applications.

      I feel that document extraction like IQ Bot can be made more refined so that it may reach its full potential. 

      Another area I feel that needs improvement is the variances caused in extraction results when using the tool with third-party OCRs. This is something that needs to be addressed. I believe rather than giving more third-party options, a single good OCR solution must be added to prevent variations in extraction results.

      For how long have I used the solution?

      I have been using Automation Anywhere both A11.3x and A2019 for more than two years.

      What do I think about the stability of the solution?

      There is brittleness in UI Automation but this can be circumvented by using REST APIs if they are available. Also, the Java Applications still seem a herculean task to automate for many RPA tool vendors.

      What do I think about the scalability of the solution?

      The bots are scalable and the only thing one has to ensure for better scalability is proper architecture at the beginning with a long-term approach in mind.

      How are customer service and technical support?

      The customer service of AA has been good. Many of our queries were addressed with the raising of tickets as quickly as possible.

      How was the initial setup?

      The set up was easy and straightforward, and the support was also good.

      What other advice do I have?

      I have automated and released at least a thousand bots by now. I have also used Automation Anywhere's Intelligent document extraction solution called IQ Bot, both the 11.3 version and the 2019 version.

      Which deployment model are you using for this solution?

      Private Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Business Operations Associate at ZS Associates
      Real User
      Fast support, saves time, and it can handle complex tasks using imagine processing and artificial intelligence
      Pros and Cons
      • "We have leveraged automation to increase economies of scale and value-added work while reducing operating costs."
      • "The AA portal should not give us pop-ups every time a bot agent is updated."

      What is our primary use case?

      We use AA for automation of daily mundane tasks, which allows me to focus more on tasks that resonate with my interests. These are Excel-based daily tasks.

      We also use it for:

      • Automation of long, rule-driven tasks that only require some fixed mouse clicks & keystrokes. This saves time and reduces human error
      • Deployed bots to work alongside human counterparts for cross-communication between legacy and new platforms.
      • Automated data entry and data validation workflows for 24/7 output.
      • IQ & Discovery bots for more complex use cases that require image processing & artificial intelligence.

      How has it helped my organization?

      Automation Anywhere has helped our organization to save human efforts on mundane tasks and shifted it to more analytical/interesting tasks.

      We have saved hours so that we can spend more time on deriving insights from business, which will help us to increase our profits. 

      We have leveraged automation to increase economies of scale and value-added work while reducing operating costs.

      What is most valuable?

      The most valuable features include:

      1.  UI Automation including mouse clicks, keystrokes, opening & closing applications.
      2. The OCR package allows us to read texts from files.
      3. Excel automation can automate most of the tasks and even allows you to automate them without having the application on the system.
      4. FTP automation allows for maintaining archives on FTP, as well as placing & deleting files from the FTP server.
      5. Recording tasks with dynamic variables is helpful for web-based automation.
      6. Mail automation allows for downloading attachments and saving emails on the system.

      What needs improvement?

      Improvements that can be made are:

      • It should be easier to automate tasks on a virtual machine that uses a different environment altogether.
      • The AA portal should not give us pop-ups every time a bot agent is updated.
      • Ease of debugging & inbuilt debug messages can be improved to help find relevant bugs easily.

      In the next release, they should add the Tableau tool as a package since most organizations use it for reporting & analytical purposes. Useful actions would be:

      1. Opening & closing tableau
      2. Downloading sheet data in Excel
      3. Refreshing extracts
      4. Publishing Tableau

      For how long have I used the solution?

      I have been using Automation Anywhere 2019 Enterprise version for a year.

      How are customer service and technical support?

      Best customer service. They heard our case and provided the solution in a short turnaround time.

      Which solution did I use previously and why did I switch?

      We did not use another RPA solution prior to this one.

      How was the initial setup?

      The initial setup is a little complex when it comes to dealing with installing certificates and the bot agent.

      What's my experience with pricing, setup cost, and licensing?

      It is the most economically friendly and it provides you with a lot of functions.

      Which other solutions did I evaluate?

      We did not evaluate other options before selecting Automation Anywhere.

      Which deployment model are you using for this solution?

      Private Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1454262 - PeerSpot reviewer
      Technical Specialist - Senior at HCL Technologies
      Real User
      Reasonable-priced, good error handling, and it saves us time doing routine work
      Pros and Cons
      • "By using this, we are saving time and we no need to do routine work, as it is now automated and the result is shared with all of the end-users."
      • "In A2019 it does not display the exact running status, but rather it displays the previous one."

      What is our primary use case?

      I have automated the applications that we use for daily checks. We automate the application health check functionality, capture the result in an Excel sheet, and share it.

      By using this, we are saving time and we no need to do routine work, as it is now automated and the result is shared with all of the end-users. We are able to navigate if any further application changes.

      It captures all of the day-to-day activities and monitors the jobs at the time we specify. It helps with all technologies.

      How has it helped my organization?

      Automation Anywhere, by the name, can be used anywhere for automating tasks. Everywhere automation and anywhere automation. By using AA, we are able to reduce the time and manpower spent on tasks.

      We can also have data updates in form of email, which can be saved for later usage.

      It is very easy to understand the code.

      AA helps in moving people's current trends using the current technology. AA is an RPA tool that makes robots do all of the work or jobs as assigned.

      AA is a good tool for all technologies in all organizations.

      What is most valuable?

      The features I found valuable based on my usage are:

      • Error Handling helps to find the exact error line in the logs.
      • Email can be used to send emails to any number of users.
      • Excel advanced and basic modules help to execute most of the commands in Excel.
      • OCR captures the exact text.
      • Keystroke shortcut is used within the shortcut, like TAB or ENTER.
      • The universal recorder captures the specific options that need to be captured.
      • The mouse click option can be used to capture exact actions.
      • The delay function can be used to make applications wait for a specific time.

      What needs improvement?

      In the Universal Recorder, we face minor bugs in A2019. For example, the browser closes and using the recorder.

      There are some minor bugs in the universal browser. In cases where Microsoft Silverlight is used, it doesn't capture the button.

      In V11 we use OCR, it captures the image and displays the text it captured. However, in A2019, it only captures and does not display the text.

      In A2019 it does not display the exact running status, but rather it displays the previous one.

      In V11, we used to add images in email message boxes with the current date and time but in A2019, we are unable to do so 

      For how long have I used the solution?

      I have been working on Automation Anywhere since February 2020.

      Which solution did I use previously and why did I switch?

      The first-ever RPA tool that I used was AA V11.

      I started with AA V11, completed the Advanced and Master certifications, then moved to the next version, A2019.

      What's my experience with pricing, setup cost, and licensing?

      AA comes at a more affordable price than the other tools.

      Which other solutions did I evaluate?

      AA is the best tool compared to others in the market such as UiPath, Blue Prism, and ProcessRobot by Softomotive.

      What other advice do I have?

      I am expecting that in the next versions of A2019, more actions will be added.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Amar S - PeerSpot reviewer
      Automation Project Manager at a performing arts with 10,001+ employees
      Real User
      Top 5Leaderboard
      Has helped us meet strict cost efficiency savings
      Pros and Cons
      • "A has a bouquet of features that can be used in our projects. We have utilized all the features in our existing projects. It may be task bots, meta bots, or IQ bots. The features in the AA bots may be object cloning or security features where the bots can be triggered only from the control room and will help clients to maintain their security concerns."
      • "We have a challenge in our front office automation where capturing details from a table within a table does not happen in the existing AA Enterprise client version 11.3.4. The AA team tries various methods like using an Excel spreadsheet to capture the tables."

      What is our primary use case?

      The environment is within a Citrix environment. Our primary use case is for interaction with mainframe applications along with web links and Excel spreadsheets. The bot interacts with the Excel spreadsheet, captures the task, go to the mainframe application, and pastes it with searching details of the task if it matches different details. It populates in the Excel spreadsheet if it is matched or not matched. There are numerous logics used in it. AA bots do the verifications and give an output in the Excel spreadsheet which becomes an input for the agents on the production floor. 

      How has it helped my organization?

      We have used more than 30 bots in our healthcare vertical and are going to use many more bots. We have a very resourceful pipeline to use AA bots in our RPA projects and we are looking to be more engaged with the AA team in deploying these bots. We have very strict cost efficiency savings to be shown to the client and AA has helped us to meet this to a great extent. We have lined up a huge list of RPA projects and are waiting to partner with AA to a great extent which will help us to achieve these cost efficiencies in a great way.

      What is most valuable?

      AA has a bouquet of features that can be used in our projects. We have utilized all the features in our existing projects. It may be task bots, meta bots, or IQ bots. The features in the AA bots may be object cloning or security features where the bots can be triggered only from the control room and will help clients to maintain their security concerns. The number of commands is more which will help us to achieve different types of details being captured, verified, and executed in the project for us.

      What needs improvement?

      We have a challenge in our front office automation where capturing details from a table within a table does not happen in the existing AA Enterprise client version 11.3.4. The AA team tries various methods like using an Excel spreadsheet to capture the tables. Using object cloning it recognizes only the top line items and not the table which is in an HTML format then they asked to use Python codes within AA to identify tick boxes as a windows box. If this gets improved then we should be able to work on all the voice-related projects for a particular healthcare payer.

      For how long have I used the solution?

      I have been using Automation Anywhere for more than three years.

      What do I think about the stability of the solution?

      Automation Anywhere solutions used in our RPA projects were easy to deploy for multiple projects, stable from a bots running continuously for close to 18 hrs each day. We will give a 9 out of a scale of 10 for the stability point of view.

      What do I think about the scalability of the solution?

      The scalability of this solution is high as we can scale it in a very limited time and replicating the codes is easy.

      How are customer service and technical support?

      The customer service/technical support is very good with AA and they are very supportive and listen to our issues patiently and give possible solutions wherever available.

      Which solution did I use previously and why did I switch?

      We have not used any different solution as it is a client mandate to use only Automation Anywhere.

      How was the initial setup?

      The initial setup was a bit complex as the control room was maintained by our clients and we had to approach them for each and every thing whenever there was an error/issue.

      What about the implementation team?

      We implemented in-house but the control room was maintained by our clients and they helped in moving the codes to the control room and we have specific access to run from there.

      What was our ROI?

      Our ROI is very good by using AA. There are some projects where we can get close to 1:10 ROI.

      What's my experience with pricing, setup cost, and licensing?

      We would advise going for Automation Anywhere as it is cost-efficient and easy in-terms of licensing form.

      Which other solutions did I evaluate?

      We did not have an opportunity to evaluate other options.

      Which deployment model are you using for this solution?

      Public Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Product Manager at Thirdware Solution Ltd.
      Real User
      Well-priced, and the Discovery Bot helps find new opportunities for automation
      Pros and Cons
      • "With Discovery Bot, we can even have our business people enabled with process finding and do an evaluation on whether it can be converted into an opportunity."
      • "A2019 should have more improvement for developers, as it was in v11.x."

      What is our primary use case?

      Any repeated user steps would be a good use case for Automation Anywhere. There are also many other use cases that are proactively using the cognitive solution.

      We are mostly using it for audit, finance, quality assurance, procurement, and the reconciliation of various reports. All of these use cases helped to improve the business team efficiency and they are now effectively involved in the analytics of the data prepared by the RPA process.

      How has it helped my organization?

      Automation Anywhere is the first RPA solution we have taken and suggested implementing it to our customers. It has helped tremendously in assisting our customers in achieving their goals.

      We have seen consistent improvement in how new use cases are coming with various domains and it efficiently takes care of all of the different domain processes.

      What is most valuable?

      The most advanced command options with a wide range of variants are really good to use and they cover almost all of the information silos. 

      Every command has its own purpose and usage, which helps with any use case that comes as a process. We are able to achieve the same without any hindrance or impediment. 

      With Discovery Bot, we can even have our business people enabled with process finding and do an evaluation on whether it can be converted into an opportunity.

      A wide range of variable data types in A2019 is a good feature to have.

      What needs improvement?

      A2019 should have more improvement for developers, as it was in v11.x. For example, copying of specific lines between Bots, and Metabots (Calibrate option). All this will make A2019 even more unique in its own way.

      For how long have I used the solution?

      We have been using Automation Anywhere for almost four years.

      Which solution did I use previously and why did I switch?

      We have not used any other RPA solutions. We have been able to see how Automation Anywhere is improving in every aspect of the product from version 10.x to A2019.

      What was our ROI?

      Our customers are effectively using more solutions on this with a good ROI.

      What's my experience with pricing, setup cost, and licensing?

      It's an ideal pricing model to customize the components based on everyone's needs.

      Which other solutions did I evaluate?

      We evaluated Blue Prism and UiPath.

      What other advice do I have?

      With the recent version of A2019, Automation Anywhere has stepped into a new era of RPA development. We can see a lot of functions coming up with Automation Anywhere as a bundle like AARI, Bot Analytics, and Discovery Bot.

      Excellent growth in product improvisation over the period. Keep Going!

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Senior Testing Consultant at Dark Horse Digital
      Real User
      Increases productivity, reduces errors, and frees up resources for more valuable tasks
      Pros and Cons
      • "OCR, Image Recognition, Object Cloning, and PDF integration help us a lot."
      • "The Image Recognition functionality should be enhanced to improve the accuracy of checkboxes."

      What is our primary use case?

      We are using Automation Anywhere to automate manual processes and make the organization digital. We have replaced most of the human resources and we are utilizing them for more valued tasks. Now, the other business users are attracted by the output of it and are approaching us to automate their processes in their respective lines of businesses.

      We started at version 10 and moved to version 11x. It is more powerful than the previous one, but the new cloud-based RPA has attracted us more and we are migrating to A2019.

      How has it helped my organization?

      We have increased our productivity by five times as of now, and we are still growing.

      Now, most of the processes are automated and even free from an audit perspective, as they are completely automated without human intervention. This is getting better and better.

      The user is experiencing much higher outputs without error, rather than using humans who are prone to errors. As this works 24 by 7, they are preferring to automate the task and get it processed using the bot. Multiple business lines are adopting this.

      What is most valuable?

      OCR, Image Recognition, Object Cloning, and PDF integration help us a lot. We have used these mostly, as our system is legacy. We automate primarily with image recognition and MetaBots, which are mostly accurate. 

      Metabots are a useful feature that helps us overcome the issues that we face using image recognition. The reading of data from Excel is much easier and is getting even better in A2019.

      The bot store helps us to download most of the reusable utilities and overcome our issues. We also earn at the same time.

      What needs improvement?

      It can be improved in a few areas where the legacy system can be read through object cloning.

      The Image Recognition functionality should be enhanced to improve the accuracy of checkboxes. In A2019, the bot agent will be deployed on the local machine when we run the bot runner, but to download it takes too long, and the user will lose patience. My advice is to improve on this.

      Sometimes, the files are getting corrupted and this causes us a lot of trouble. This is an issue that is still pending.

      For how long have I used the solution?

      We have been using Automation Anywhere for three and a half years.

      What do I think about the stability of the solution?

      Automation Anywhere is very stable.

      What do I think about the scalability of the solution?

      The scalability is very good and we have had a pretty good impression from the beginning. It has not changed yet.

      How are customer service and technical support?

      The technical support is very good. Whenever we raise any ticket with the support team, they respond immediately. Our issues have been resolved on our schedule after they determine the root cause of the problem.

      Which solution did I use previously and why did I switch?

      We did not use another RPA solution prior to this one.

      How was the initial setup?

      The initial setup was straightforward. The technical team from Automation Anywhere has helped us in installing. They were able to answer our questions wherever required.

      What about the implementation team?

      The vendor assisted us and they were very good. They are very responsive and reliable.

      What was our ROI?

      Not sure as it is from higher management. As of now we cannot share it.

      What's my experience with pricing, setup cost, and licensing?

      The price is very reasonable.

      Which other solutions did I evaluate?

      We did not evaluate other options.

      What other advice do I have?

      Overall, this product seems pretty good as of now.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Associate Director - Projects at Cognizant
      Real User
      User-friendly, powerful API, and Orchestrator helps us to track the status of tasks
      Pros and Cons
      • "The support team is good and is able to resolve the issues or any challenges we encounter."
      • "Sometimes the tool is timing out, which would be a good thing to have resolved."

      What is our primary use case?

      We are using this product to automate various BPO processes, where the manual operation team currently does them manually in my project. The process we are currently working on has multiple applications and the API integrated, so we get details from the API and feed those into the front end application. We then process and update the status of the policy in another application.

      The main interaction involves retrieving data from a set of applications and feeding it into other applications. Therefore, AA is mainly used for handling end-to-end processes that are compromised of all of the business validations.

      How has it helped my organization?

      This tool provides us with easy accessibility for adopting the new process, as it is more user- friendly. This is the main reason that we implemented this tool. Many new resources are able to grasp the tool and start doing the automation with ease, which is basically missing in the other vendors' tools.

      In terms of adaptability, AA has a significant contribution. Most users can easily understand it. The support team is good and is able to resolve the issues or any challenges we encounter.

      What is most valuable?

      Actions are very much user-friendly, which we can easily use to proceed with development. The API connection is easy to incorporate and also has the ability to track the task status in the Orchestrator.

      XML action commands and Excel commands are the ones we most frequently use in the real world processing of the policy. When we have features targeting those, it will be good enough for the majority of the process we automated.

      All of the key action items have been easy to incorporate.

      What needs improvement?

      Sometimes the tool is timing out, which would be a good thing to have resolved.

      It will be good if we have a framework that is created with the package, so we can leverage those for the multiple processes. As it is now, we create a base framework.

      When we have more packages for each of the basic operations, it will be more user-friendly and easier to complete, rather than starting from scratch.

      Ideally, when we have those packages we can leverage them for overall project development. Adopting the cloud platform will be more convenient, as opposed to depending on the on-premises setup.

      For how long have I used the solution?

      I have been using Automation Anywhere for three and a half years.

      What do I think about the scalability of the solution?

      Applications can be more effective with the development of bots that are affected less by changes in the object and environment.

      How are customer service and technical support?

      The support team is good in helping with queries and issues that had held up the automation.

      Which solution did I use previously and why did I switch?

      We used UiPath previously. AA is more user-friendly and adaptable such that anyone can learn and more easily understand how to incorporate it into the process automation.

      How was the initial setup?

      The initial setup is not complicated.

      What about the implementation team?

      I would rate the vendor installation team and eight out of ten.

      What was our ROI?

      I don't have the exact figures but it does provide ROI.

      What's my experience with pricing, setup cost, and licensing?

      The setup cost depends on multiple factors, so you need to get details before choosing.

      What other advice do I have?

      Version A2019 is available and will be adopting it in the coming months. We are looking forward to working on this new version.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Senior Operations Specialist at HCL Technologies
      Real User
      Reduces time for our tasks, good REST API support, and reasonably-priced
      Pros and Cons
      • "I found that the REST API commands are very useful and easy to use."
      • "I would like to use VB.NET native code inside of Automation Anywhere."

      What is our primary use case?

      We are using AA to automate business use cases, which includes applications like SAP, ServiceNow, Outlook, etc.

      We use Windows Server for the Bot Runner, Bot Developer, and Bot Creator. The Control Room is installed in an on-premises hosting. We have multiple clients here at HCL and we used AA for many clients and automated many use cases.

      We provide AA setup for customers as well. We install, manage, and set up AA for customers to use, which makes it easy and can be expanded whenever they want. 

      How has it helped my organization?

      AA helped us to reduce the processing time of requests almost instantly.

      One of the challenges we had was SAP Password Reset Requests, and we automated this process in AA and now the bot runs as soon as it receives an email in its inbox. AA extracts the data from email, logs into SAP, and then after resetting the password, sends the notification to the user. This all takes place within two minutes, maximum.

      Another important use case involves user termination from the organization. The HR team raises a request to SNOW, and the bot receives the alert from SNOW. After checking if the termination date is met, the user is terminated from all the applications, and access is revoked by the bot.

      What is most valuable?

      I found that the REST API commands are very useful and easy to use. We use the REST API in multiple places, which saves a lot of time in terms of development as well as execution. We use the SNOW API and the TOPdesk API to create and update tickets in these apps.

      Another great feature is MetaBot; when we automate web applications (mostly), after some time, the design or UI gets updated and we only have to recalibrate the bot. The bot accepts the changes and it starts to work again, which saves a lot of time for the developer and the business.

      What needs improvement?

      I would like to use VB.NET native code inside of Automation Anywhere. If there were a feature like InvokeCode in UiPath, it will help me to write native VB.NET code inside of AA. This would be a relief to the developers. 

      Another feature I want to see is data conversion from one format to another. For example, I want to convert a string date time to Date Time format, or a float to an integer, etc. This will give me the flexibility to interact with other applications and help with passing correct values. I won't have to worry about the error handling from the application that I am automating.

      For how long have I used the solution?

      I have been using Automation Anywhere for the past year and a half.

      Which solution did I use previously and why did I switch?

      I am using both AA and UiPath, and I see both of them at par. Each tool has some advantages over the other.

      What's my experience with pricing, setup cost, and licensing?

      The setup and licensing cost is affordable, and it is not exaggerated like UiPath.

      Which other solutions did I evaluate?

      We evaluated Blue Prism, NICE, WorkFusion, UiPath, and Automation Anywhere. We ranked AA first pace.

      What other advice do I have?

      I think AA is a great tool and I love working with it.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Bot Developer at a tech services company with 51-200 employees
      Real User
      Scalable with a good dashboard and very good technical support.
      Pros and Cons
      • "The insights provided by the dashboard are excellent."
      • "If I build a bot today and don't use it, however, in several months, someone tries to use it, there's a 30-40% change the bot will fail in one or two areas."

      What is our primary use case?

      We primarily use the solution for universal scanning. As an example, the solution can take various service provider bills and will allow us to view all of them in Excel format. That's a very basic use case.

      How has it helped my organization?

      In SAP, there are many similar regular tasks that are done regularly. In human resources, we created several core SAP systems so that the basic users, in human resources can reduce redundancies by 10 times with very little cost. We actually didn't expect that outcome. It was a nice surprise.

      What is most valuable?

      It depends on the use case, however, I'd say the most valuable aspect of the solution is the IQ Bot. 

      Normally, you just scan the invoice. However, what makes Automation Anywhere different from other services is machine learning, which includes AI. It's easier and more convenient. 

      We can include Python programming language too for getting better results.

      The solution provides a Community Edition to all the users. It's a great jumping-off point to learn about automation. There are some features that are reduced, however, it's still quite good.

      The insights provided by the dashboard are excellent.

      What needs improvement?

      If I build a bot today and don't use it, however, in several months, someone tries to use it, there's a 30-40% change the bot will fail in one or two areas. I'm still trying to figure out why. It's on a ticket right now. It may be due to updates or changes to the environment. I'm not sure.

      The solution lacks in the approval process area. They need to provide more solutions.

      For how long have I used the solution?

      I've been using the solution for about two years.

      What do I think about the stability of the solution?

      The stability is pretty good. The only place it lags is if a bot is made and then not used for many months. Then there can be errors. Other than that, it's got excellent stability.

      What do I think about the scalability of the solution?

      The solution is quite scalable, however, it all depends, from customer to customer and what their actual requirements are.

      We have about ten to 15 people who use the solution regularly. We also have an administrator who oversees everything.

      We plan to expand across both the enterprise and A2019 versions. Currently, we're just exploring its capabilities more and more.

      How are customer service and technical support?

      The technical support is excellent. I'd rate it ten out of ten. At first, we did run into a lot of issues, and the support team was very kind. They were also very helpful and responsive. We're quite satisfied with their level of service.

      Which solution did I use previously and why did I switch?

      I work with RPA technology and have knowledge of multiple companies including Automation Anywhere, Blue Prism, Webpack, and multiple other vendors. However, in this company, we've only ever used Automation Anywhere.

      I've worked with the free version of Blue Prism for tasks like sending email. It was fine and worked without issue.

      How was the initial setup?

      The initial setup is not complex. It's also not straightforward.

      If someone is an automation novice, for him to set everything up, he must be very clear and aware of the ports. It's advisable to meet the system requirements. If the system requirements fail, there may be challenges on the system and some features may not work or could potentially work if some adjustments also get made. There needs to be a mastery of the technical network like ports and servers.

      If I implement it now, if I just install the automation in my server, then it's a one one-time installation

      The deployment time isn't too long. It may just take two or three hours if someone is completely aware of what we are doing.

      In order to deploy the solution, one person is enough. You don't need a whole big team.

      What's my experience with pricing, setup cost, and licensing?

      I don't have any information about the pricing or licensing on offer. It's my understanding that there's different pricing, depending on how many licenses a client needs. It's very flexible. If a client just needs a certain aspect, they can just get a license for that.

      What other advice do I have?

      Automation Anywhere has two different versions, or, rather, two different products. One is the Automation Anywhere Enterprise Edition which is only on-premise. Automation Anywhere also has another service that is called A2019, which can be deployed on-premise. 

      One of the main differences between the Enterprise Edition of Automation Anywhere is the dollar policy shop. In there, they can't create or customize our own comment. With A2019, you have an option to create our own comments. A2019 is more flexible. I'd advise new users to go for that version, as opposed to the enterprise version.

      Overall, I'd rate the solution nine out of ten.

      Disclosure: My company has a business relationship with this vendor other than being a customer:
      PeerSpot user
      PeerSpot user
      Robotic Process Automation Developer at Mekkanos Limited
      Real User
      Has enables a drastic increase in employee productivity, reduced human errors, and better SLAs
      Pros and Cons
      • "The best feature is the drag-and-drop command. Users with less coding knowledge can also automate their end-to-end processes very easily."
      • "When it comes to Citrix automation, AA should improve or add more features in such a way that all the commands should work when automating a Citrix application."

      What is our primary use case?

      I have used Automation Anywhere for automating different use cases which involved applications such as Excel, SAP, PDF, Salesforce, Outlook Web applications, Desktop Automation Email automation, and many more. I have automated many processes that involve report generation using Excel, invoice processing, order processing, BPO related processes, and many more. It's safe to automate processes that involve secure credentials because Automation Anywhere provides an encrypted centralized credential vault.

      How has it helped my organization?

      My organization has worked with multiple clients and helped them automate their repetitive and mundane processes. These organizations have seen a drastic increase in employee productivity, reduced human errors, and better SLAs. All of this leads to customer satisfaction.

      AA is not much more expensive compared to other RPA tools, so ROI was much higher by automating some of the end-to-end business processes. Support and maintenance work is also easy because of the well-managed control room architecture. 

      What is most valuable?

      The best feature is the drag-and-drop command. Users with less coding knowledge can also automate their end-to-end processes very easily. 

      Centralized Control made maintenance and support work easier. 

      Bot Insights is another feature in which the bot can log all the statistical information and display it to the end-users in a graphical view.

      In A2019, I liked Excel Automation because now it is possible to automate Excel files without having Excel installed on the machine in which the bot runs.

      What needs improvement?

      When it comes to Citrix automation, AA should improve or add more features in such a way that all the commands should work when automating a Citrix application.

      There should be more options to write codes in VBScript, C#, Python, etc. directly within any commands, instead of just invoking an already existing script.

      Since A2019 is cloud-based and since it is a new product, there are a lot of commands that require improvisations such as the Outlook Save Email command, Rest API commands, and a few others.

      For how long have I used the solution?

      I have been using Automation Anywhere for the last two years and for the past six months, I have been using the latest version, A2019.

      What do I think about the scalability of the solution?

      When it comes to scalability, AA has a lot of potential. Now with A2019, the commands and the subcommands got doubled and now automation has been very easy.

      How are customer service and technical support?

      We get excellent support from Automation Anywhere for any type of product-related issues and queries. They typically reply within 24 hours of time.

      Which solution did I use previously and why did I switch?

      I have not used any other solutions before. But recently I have started using UiPath.

      How was the initial setup?

      The setup was so straightforward for me as I was from a technical background. 

      What about the implementation team?

      In-house.

      What was our ROI?

      ROI was much higher compared to what we have expected or calculated during our ROI calculation stage.

      What's my experience with pricing, setup cost, and licensing?

      The cost of unattended bots is reasonable and when it comes to attended automation the licensing cost for Attended bot runners is a bit expensive. The overall price is not so expensive compared to other tools.

      Which other solutions did I evaluate?

      I have not evaluated because this solution was chosen by my organization.

      What other advice do I have?

      I believe that A2019 is going to be the next big thing in the RPA field.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Microsoft Azure
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Celestine - PeerSpot reviewer
      Director intelligent automation at a tech services company with 51-200 employees
      Real User
      Top 5Leaderboard
      Enables time and cost-saving but the OCR capability needs improvement
      Pros and Cons
      • "The features that help us satisfy the needs of the customer to overcome mundane activities using task bots and meta bots are the most valuable along with the rich controls in the control room. The developer team is able to capture all the necessary steps without much hassle with the visual designer and the ability to test each step of automation has helped in delivering error-free automation to our customer."
      • "The OCR component should allow integration with 3rd party OCR. This way we can use the best of breed solution along with AA or allow better control over OCR packages to be customized."

      What is our primary use case?

      We are an SI vendor. We have been implementing customer-facing solutions for processes like reports generation, bank reconciliation, payroll processing, etc.

      There were different bank statements generated for reconciliations. With some standardization, we were able to automate a process that took more than 4 hours in under 15 mins. In one of our customer implementations, the environment was to use simple RPA functionalities without any complexities. We achieved it with the basic pack of AA license.

      How has it helped my organization?

      The organizations where we have implemented AA have seen tremendous benefits achieved in terms of time and cost-saving with the highest quality of deliverables. Since this is about how it has helped our organization, I would explain it from the context of a system integration vendor. We are able to build a steady pipeline when we position AA as a solution and enhance our resource skills by certifications of AA.  This has certainly improved or relevance in the RPA market space with a growing team of Automation Engineers.

      What is most valuable?

      The features that help us satisfy the needs of the customer to overcome mundane activities using task bots and meta bots are the most valuable along with the rich controls in the control room. The developer team is able to capture all the necessary steps without much hassle with the visual designer and the ability to test each step of automation has helped in delivering error-free automation to our customer. With the new version of AA, we have more control over the implementation and we are able to quickly deploy the solutions to the customer.

      What needs improvement?

      OCR - OCR capability needs to become better. For the handwritten documents, we had a struggle to extract with accuracy while some other market tools were able to achieve it without any issues. 

      The OCR component should allow integration with 3rd party OCR. This way we can use the best of breed solution along with AA or allow better control over OCR packages to be customized. As of now, it acts like a black box where there is very little control over the outcome of the OCR. We had great struggles with a customer who had handwritten data extraction. Finally, the customer was not able to see the value and the exploration went on hold post COVID.

      Which solution did I use previously and why did I switch?

      We partner with multiple tools. We find AA to be much superior in support.

      Which deployment model are you using for this solution?

      Private Cloud
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Software Engineer at Capgemini
      Real User
      Everything can be seen from the control room and can be controlled from there
      Pros and Cons
      • "The control room is the best part as everything can be seen and controlled from there, scheduling storing of credentials, and much more. I have used PDF extraction and other tools where data needs to be extracted and it works great at that part. I highly recommended this tool for automation."
      • "At some places, the if-else statements become so confusing so, at that place, they can change the UI for better understanding. Apart from this I liked this tool and would like to continue working on this."

      What is our primary use case?

      The primary use case depends on SAP and Excel platforms, where we automated repetitive tasks. Also, we automated the Tableau server using this.

      We use SQL DB for storing logs. We have been using it for one year for our client. The support also is great. If we are stuck, the Automation Anywhere team comes to the rescue. I have worked on other RPA tools but this is more logical and easy to use. The flows and the commands can be easily learned by a beginner as coding knowledge is not needed.

      How has it helped my organization?

      It has helped us a great extent as we are part of the service and basically provide clients with automation solutions for their manual and repetitive tasks. We have done automation on SAP, Excels, web applications, Outlook, and many more application platforms. 

      It is JAVA based so it is easy to use and user-friendly. Now comes the support part, where the use cases are deployed and hyper care is given to the bot. It is easy to schedule an easy process of deployment too. The credentials are stored safely.

      What is most valuable?

      Mostly the Metabots function and Excel as DB function are of great help as we can connect to SAP and work on that easily. Excel as DB helps us to perform operations on it even when huge amounts of data are on it. 

      The control room is the best part as everything can be seen and controlled from there, scheduling storing of credentials, and much more. I have used PDF extraction and other tools where data needs to be extracted and it works great at that part. I highly recommended this tool for automation.

      What needs improvement?

      Already the new version is out, which has cognitive abilities. The bot learning skills are there, which helps to train the bot. AA has done a great job by bringing compatibility with IBM Watson and many other AI interfaces. If some more functions we can get related to other web applications will be a great help. At some places, the if-else statements become so confusing so, at that place, they can change the UI for better understanding. Apart from this I liked this tool and would like to continue working on this.

      For how long have I used the solution?

      I have been using Automation Anywhere for one year. 

      What do I think about the stability of the solution?

      It is quite a stable platform based on Java.

      What do I think about the scalability of the solution?

      It is highly scalable.

      How are customer service and technical support?

      We once had an issue with the SAP meta bot, where the click was not working so the tech support team helped find the issue and then changed the code so that the issue does not come back. 

      We had a resolution issue, where the bot was unable to find the screens. They also helped us with that.

      Which solution did I use previously and why did I switch?

      I used Automic but switched because it was not much compatible with other applications. Also, it was more of coding which made it a complex tool to work upon.

      What about the implementation team?

      The vendor team is great, we have reached out for many issues and they responded well.

      What's my experience with pricing, setup cost, and licensing?

      Setup cost is a bit okay, but once it is up, it can give a great amount of ROI.

      What other advice do I have?

      This tool is a good platform for automation.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Business Analyst at Accenture
      Real User
      Bot Runner enables you to have multiple bots running in parallel
      Pros and Cons
      • "Bot Runner - The Bot Runner is the machine where you run the bot. You could have multiple bots running in parallel. You only need the Run License to run the bots. The bots report back the execution logs/pass/fail status back to the control room."
      • "Autosuggestion of existing use cases based on the problem statement could use improvement."

      What is our primary use case?

      Batch JOB processing and Monitoring which was a manual activity earlier.

      We've done a lot of automation with the product in the last two years. We started with accounts receivable processes in finance. I would say the AR function is one of the most mature functions in the product right now because we almost automated all the aspects of accounts receivable. 

      We have also started looking at automating the accounts payable process as well. I've only mentioned finance at this point, but we also have done a lot of automation with IT, as well as with procurement. Right now, the penetration is higher with the support functions but we are also looking at different ways to automate. For example, we would like to use automation technology in core engineering. We also want to be expansive and do projects beyond our current boundaries — outside of just India. We've already done a small PoC (proof of concept) with a company in China and we also automated three small processes with a U.S. entity. 

      We use it daily and have done projects with support functions, such as financial services, IT, and procurement support. We have 50 to 60 processes that have been automated using RPA in all three areas put together. This is the breadth and extent of what we have automated. We are using the on-premise deployment model.

      How has it helped my organization?

      Automation Anywhere helps to automate much of the manual activity. There are already a few inbuild use case builds which we have used and expands for our convenience.

      We use it to automate all kinds of business processes. The primary use case is the RPA platform, even though they have the cognitive platform and the analytics platform. We use it for so many different things it's hard to focus on one, but it's automating business processes in our banking system. We're interfacing a lot with Excel, our ERP systems, some legacy systems, the databases, file folders, text files, CSVs. It's hard to pin down one.

      What is most valuable?

      • Intelligent automation for business and IT tasks.
      • Uses SMART Automation Technology

      Bot Creator- Developers use desktop-based applications to create bots. Their dev licenses are checked with that configured in the control room. On authentication, the code of the bots they create is stored in the control room. Different developers may create individual tasks/bots. These bots could be merged and executed at once.

      Bot Runner - The Bot Runner is the machine where you run the bot. You could have multiple bots running in parallel. You only need the Run License to run the bots. The bots report back the execution logs/pass/fail status back to the control room.

      What needs improvement?

      Autosuggestion of existing use cases based on the problem statement could use improvement. 

      My primary use cases are where I'm dealing with a lot of raw data extraction and transformation so that the data can be used by other systems. An example would be getting the data out of PDF files, transforming it from semi-structured to structured, and putting it into an extra-stable system like Excel or a CSV so that it can be used by other systems. Listed are low hanging fruits and will boost the confidence of the stakeholders in the RPA deployment, recommend to look at such use cases when looking at Automation Anywhere and its implementation.

      Which solution did I use previously and why did I switch?

      • Native cognitive automation for unstructured data
      • Bot Store—Jumpstart your RPA with verified, ready to use bots
      • 24/7 global support
        • Business users can build bots to automate their processes
        • 1 bot—20,000 bots
          From pilot to enterprise-scale, at your pace
        • Embedded real-time analytics—
          No integration, No delays
        • Better customer support

      What's my experience with pricing, setup cost, and licensing?

      It's a great product, timely support, and guidance.

      Which other solutions did I evaluate?

      IBM Robotic Process Automation.

      Which deployment model are you using for this solution?

      Public Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Microsoft Azure
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Senior Consultant at Capgemini
      Real User
      The versioning concept increases the security and tracking mechanisms
      Pros and Cons
      • "Instead of packages like other RPA tools, I think the repo check-in and check-out feature enables the same in AA."
      • "When comparing the code under version checks, although there is a change done, it doesn't say so because the change is done at the variable level and not in the line of code."

      What is our primary use case?

      We have applied AA to our customers. KPMG another solution they use. 

      Streams like HR, payroll are reasons that AA may have been chosen in an environment.

      Use cases like report extractions, SAP interactions, HR data, and many payroll automations have been put into use.

      We used UiPath and Automic before AA and I feel the difference very clearly and I am sure there's a long way ahead.

      Sensitive data handling departments are usually not allowed or exposed to automation but I do not see such limitations when it comes to AA.

      How has it helped my organization?

      AA definitely did improve the scope of our organization but tools like Automic and UiPath still take a slightly upper hand in terms of business and market.

      We have been trying our best to sell AA as our best tool and we are getting projects one by one eventually.

      Not all tools give us the clear utilization of the infrastructure in place but this does and trust me, this has been proved far better than other RPA tools and that is why I see AA booming day by day.

      We are pretty positive about AA.

      What is most valuable?

      Live executions on the prod machine with the player options is good.

      I have been using tools like Automic and UiPath that has either an engine to run for Automic and Orchestrator for UiPath.

      The versioning concept is pretty nice and increases the security and tracking mechanism.

      Instead of packages like other RPA tools, I think the repo check-in and check-out feature enables the same in AA. 

      Although it does the same, the ease of usage is fantastic in AA from my experience.

      The line compare feature is another feature that I personally like the most but there is an anomaly as well.

      What needs improvement?

      Maybe not improved but I heard that the 2019 version is going to look more like UiPath, which is not ideal for a typical/classic developer.

      The feel of parsing at the code is different from viewing object images for sure.

      When comparing the code under version checks, although there is a change done, it doesn't say so because the change is done at the variable level and not in the line of code.

      This is logically wrong, a line would contain n number of variables including object clonings, screen images, variables, etc so any change to any of these has to be captured and shown as a change done in the version history.

      For how long have I used the solution?

      I have been using and working with AA for 1.5 years. 

      I started with initial training, they gave me a project and then a certification as well.

      I am AA Master certified, I did it around the start of 2020. Ever since I got certified I am working on the solution building for major clients, client proposals and enhancements for the existing bots on production.

      Not all developers use a full fledged tool and that is where I am being considered to propose better solutions. 

      We took new clients since April 2020 where AA is the only prime RPA tool being used and we have been enriching it since then day in day out.

      What do I think about the stability of the solution?

      I am sure AA is pretty stable.

      Now that it's on its own framework, I am positive about the stability. At any point in time, I would preferably suggest sticking to the initial platform and framework that people like the most providing an overall package.

      What do I think about the scalability of the solution?

      Scalability is always a sensitive topic when it comes to RPA.

      For me, I look at it as availability in simple terms. The scalability factor has to be stretched to an extent where availability is never compromised.

      How are customer service and technical support?

      I have personally had interaction only twice along with my onshore peers.

      1st was with Mae Chang about v11 environment setup &

      2nd was with one of the support engineers who helped solve the control room blank screen error.

      So far so good.

      Which solution did I use previously and why did I switch?

      I used ITPA tools like Automic (CA Technologies product, now Broadcom product) & RPA tools like UiPath and BluePrism.

      For a classical and typical developer, we like code to be seen, written, and parsed but not objects. More importantly, security features like parsing, code versioning, ease of use, live executions, etc made us chose AA.

      We haven't moved completely to AA for now but talks are in place with customers.

      So, for multiple valid reasons, AA takes the first place when it comes to automation.

      How was the initial setup?

      The setup was good. I wouldn't say straightforward but the process and steps were laid down clean so for us, it seemed to be cool.

      What about the implementation team?

      It was in-house for the POC project and the customer himself for the account we hold.

      Our setup was pretty clean and neat.

      I would rate the customer level a 70/100. They haven't defined the scope, networks, security properly, and there is too much of JUST red tape. The process definitely takes priority but not at the cost of providing solutions. The optimal path has to be chosen.

      What was our ROI?

      I shouldn't be projecting this out but would say there is a grace ROI with our current clients.

      I am not 100% sure. Revenue is nominal as of now. The business model defines it more in order to sustain a customer but I am sure it's doing well.

      What's my experience with pricing, setup cost, and licensing?

      So far so good.

      When it comes to 2019 and the AA cloud I think many are skeptical about the pricing and support model.

      For example, we are already on our own cloud, AWS and azure so as a cost-effective solution we would obviously want to choose our own platform for hosting. Be it IAAS, PAAS, SAAS etc.

      Now that AA is proposing a cloud as well, we are still in the thinking phase of the costing model to see if this fits us better in terms of revenue and margins.

      We are looking forward to experiencing the AA cloud soon.

      Which other solutions did I evaluate?

      Like mentioned, we have been using Automic, UiPath, and BluePrism to a pretty good extent for about 2+yrs and it was good until we realized there is a better product in the market and who doesn't want the best.

      It was not a one day's decision to chose AA. A big set of people, the cream of the project, were deployed to learn and explore AA to the maximum extent possible.

      I lead the operations part of the existing automation project and so was I leading this POC project under AA as well. So all possible test cases, comparisons, ease of use, security, and many other factors were considered before we opted for AA and so is the product now.

      What other advice do I have?

      My request would be to keep a little lower pricing for services like on call support, cloud, and other key services. Otherwise, the rest all seems to be very much feasible in AA.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Sharath Ganta - PeerSpot reviewer
      Lead at Aligned Automation
      Real User
      Top 10
      Good support, trigger-based and scheduled automation saves us time and it supports error handling well
      Pros and Cons
      • "I like all of the features, especially the MetaBot, REST API, and SAP DLL."
      • "The price is a little high and could be reduced."

      What is our primary use case?

      I automated Server applications like SAP, ERP, CRM, etc. With SAP, we can use different kinds of automation like BAPI with MetaBot and the SAP GUI with DLL automation.

      One of my uses cases to help understand how we use AA is email-related. First, we used to get emails, and based on this as input, we needed to trigger some events in SAP. Depending on the resulting error, we needed to delete some records and further, needed to generate DB for some records (daily around 1,000 records). This is a repetitive process that happens every day.

      Mmainly, we implemented SAP tasks related to customer support functionality. We also use it for the creation of PowerBI reports related to sales.

      How has it helped my organization?

      We have automated approximately 30 processes, reducing the manual effort a lot. Now all of the manual work is handled by the Bot alone.

      We trigger by email sometimes, and it is also scheduler-based. We handle errors and can extract information. If the bot is not able to perform any step, then the support team gets into the picture and they will resolve the issue.

      What is most valuable?

      I like all of the features, especially the MetaBot, REST API, and SAP DLL.

      We use the MetaBot to capture all of the screen contents, then if the elements are captured properly, it is fine. Otherwise, we create a custom object that acts as a click function.

      What needs improvement?

      The price is a little high and could be reduced.

      For how long have I used the solution?

      I have been using Automation Anywhere for the past five years and it is one of the best tools to automate manual tasks.

      What do I think about the stability of the solution?

      Stability-wise, Automation Anywhere is good.

      What do I think about the scalability of the solution?

      I would rate the scalability a 9.8 out of 10.

      How are customer service and technical support?

      The technical support is good. We directly reach out to the AA guys by raising a ticket, and they also have a forum to resolve issues

      Which solution did I use previously and why did I switch?

      Previously, we went through manual work. It was only with Excel that we had some automation using macros.

      What's my experience with pricing, setup cost, and licensing?

      The price is a little bit high but the support is good.

      Which other solutions did I evaluate?

      We compared different RPA vendors and finally, we decided to go for Automation Anywhere as our single RPA solution.

      What other advice do I have?

      Many new options have been implemented in the cloud version. NLP and G suite automation are also available, among a lot of other options in the A2019. At this point, we just need to explore the options.

      Which deployment model are you using for this solution?

      Private Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1030035 - PeerSpot reviewer
      RPA Engineer at a consultancy with 1,001-5,000 employees
      Real User
      Good performance speeds and strengthens processes, but it needs to be more intuitive
      Pros and Cons
      • "I consider the verification station very useful because it allows you to quickly check if the data extracted are correct or if you need to change the process."
      • "You could improve the tools for reading CSV/Excel, also providing wizards or detailed guides, otherwise, it is quite complex to use them, especially at the beginning."

      What is our primary use case?

      I mainly used AA to extract data from invoices from PDF files with multiple formats and to upload this data to a Data Lake, on a Windows machine.

      Other projects involved extracting data from Excel and CSV files and then inserting them into custom applications, databases, and mainframes and finally sending recap emails to the user.

      The Bots developed, according to the end user's needs and the type of process, were both attended and unattended. In both cases, the end-users were always satisfied with the functioning and performances of the Bots.

      How has it helped my organization?

      By automating the process with AA and using the verification station, it was possible to speed up the process and strengthen it, involving the process owner in the verification of the correctness of the data extracted.

      It is becoming more and more normal for companies that a process is carried out partly or totally by a Bot, thus allowing humans to dedicate themselves to high value-added activities.

      The speed-up and greater control over the quality of the processes have also led to savings in money and are increasing the happiness of the company's customers.

      What is most valuable?

      I consider the verification station very useful because it allows you to quickly check if the data extracted are correct or if you need to change the process. The process owner is also much happier because he is more involved in the implementation of the Bot and thus it is easier to develop the requirements.

      During the test phases and during the review, it is possible to engage the process owner who almost enjoys verifying the correct functioning of the Bot, thanks also to the simple and attractive interface of the verification station.

      What needs improvement?

      You could improve the tools for reading CSV/Excel, also providing wizards or detailed guides, otherwise, it is quite complex to use them, especially at the beginning.

      It would be useful to have an online wiki on each tool that can be used on AA with practical examples of use, with images and videos.

      It would also be useful to increase the community and make public in a forum the problems solved by other developers through the support, so that we can use past experience to solve development problems without having to send emails to AA about a problem that may have already been solved.

      For how long have I used the solution?

      I use Automation Anywhere for five months.

      What do I think about the stability of the solution?

      I think the final product is quite stable. All the functionalities included in AA are extensively tested and thus do not present strange errors after the Bot has been released into production. AA also handles the release of new versions of the IDE very well, guaranteeing the portability of the code with simple procedures.

      What do I think about the scalability of the solution?

      It is a very scalable product, also thanks to some features included in the IDE.

      How are customer service and technical support?

      So far, I have not used customer service very much.

      Which solution did I use previously and why did I switch?

      I currently use both Automation Anywhere and UiPath. Depending on what you need to automate, one may perform better than the other.

      How was the initial setup?

      The initial setup is quite long and full of different phases. It would take only one official AA installation guide with the most detailed step-by-step description and one image per step, without the need to consult more than one guide.

      What about the implementation team?

      I implemented through a vendor team and their level of expertise is medium-high.

      Which other solutions did I evaluate?

      We also evaluated UiPath.

      What other advice do I have?

      It is a tool that allows you to have excellent performance but some features are not intuitive to use.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Quality Analyst at a computer software company with 10,001+ employees
      Real User
      Bot Insights make our report generation and other insights view easier
      Pros and Cons
      • "Web-based control is the most valuable feature. We can access it from anywhere in the world with the control room URL and in any browser. Bot Insights make our report generation and other insights view easier. We can export the data in the form of CSV, PDF, etc."
      • "Bots get disconnected from control rooms sometimes without any reason and this takes up a lot of time."

      What is our primary use case?

      We use Automation Anywhere to automate business processes for insurance clients. Automation Anywhere reduced the manpower up to 80% with a high return on investment. The process which we automated can complete the entire workload within 10 days when the normal process would have taken around 30 working days.

      Apart from this, we automated password reset processes which saved time and effort and also enhanced security.

      We are also automating the deployment process for new process setups. 

      Bot Stuck Automation is helping us to keep track of the bots that are stuck for long time.

      How has it helped my organization?

      Automation Anywhere made a huge impact in maintaining client relationships. The reason is a high Return on Investment from the processes we automated. Because we have high ROI we gained new clients which increased the client count as well as our company's financial strength. 

      Most of the employees learned the Automation Anywhere tool and got certified from Automation Anywhere University. AA makes their professional life much easier from a career perspective. 

      Our organization has improved revenue just by automating the business processes where too much manual work was involved.

      What is most valuable?

      Web-based control is the most valuable feature. We can access it from anywhere in the world with the control room URL and in any browser. Bot Insights make our report generation and other insights view easier. We can export the data in the form of CSV, PDF, etc.

      Credentials is another important feature, where we can store the important/bot credentials securely in the Control room itself and we can track who accesses the credentials and we can restrict the access based on users.

      What needs improvement?

      Bots get disconnected from control rooms sometimes without any reason and this takes up a lot of time. 

      If the user creates a schedule then he/she leaves the company, that schedule became unusable at some point and I can't edit it. We need to create it again using generic IDs. This problem can be avoided in an upcoming release or update. There should be a button for customer support.

      For each process, we have a separate log folder/files and it's tedious to go and check each process. They should include a button/feature to check the logs for each/process and or bots in the control room itself.

      There should be an option for the quick addition of disconnected bots/kind of rollback options.

      I would also like to see the One-Touch Asset management report button in the control room.

      For how long have I used the solution?

      I have been using Automation Anywhere for three years. 

      What do I think about the stability of the solution?

      We can assure 98% stability and the remaining 2% is just because of the environment issues.

      What do I think about the scalability of the solution?

      It is highly scalable.

      How are customer service and technical support?

      Support was good but sometimes they ask for logs that have client information. But apart from this, they are really helpful.

      Which solution did I use previously and why did I switch?

      We have been using Automation Anywhere from the initial stages.

      How was the initial setup?

      The setup is good but the control room setup takes some time.

      What about the implementation team?

      We have an in-house team to implement AA solutions. 

      What was our ROI?

      We saved around 80% man-power.

      What's my experience with pricing, setup cost, and licensing?

      Small companies can't afford this cost as the pricing is a little higher.

      Which other solutions did I evaluate?

      Yes, I evaluated with Blue Prism.

      What other advice do I have?

      Automation Anywhere is a very Interactive and easy to use RPA tool.

      Which deployment model are you using for this solution?

      Private Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Microsoft Azure
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1446147 - PeerSpot reviewer
      Senior Manager at Genpact - Headstrong
      MSP
      Bots save a lot of time, increase efficiency, deliver accurate output, and provide consistency
      Pros and Cons
      • "We have a lot of clients who use AA bots in their own process. Automated that are automated require less human input. AA bots save lots of time, increase efficiency, deliver accurate output, and provide consistency which improves the overall function of processes in different domains."
      • "The IQ Bot has not yet succeeded in living up to its reputation due to its high cost, low ROI, and its inability to meet client requirements."

      What is our primary use case?

      We have a long list of customers and multiple use cases in pharma, account & finance, customer billing & payment, and other domains. We use AA to automate those tasks that need less or no human interaction. The reconciliation tasks, SAP and Excel operations, are automated using AA, take less time, and give accurate results. 

      Working with MetaBot provided simple drag and drop functionality, integration of DLL of SAP, Outlook, Excel and other application make tasks easier for developers.

      Customers are happy with overall performance of bots and it makes the developer's life easy.  

      How has it helped my organization?

      We have a lot of clients who use AA bots in their own process. Tasks that are automated require less human input. AA bots save a lot of time, increase efficiency, deliver accurate output, and provide consistency which improves the overall function of processes in different domains.   

      AA is an amazing tool that provides great features to perform Excel operations, Data Integration, and manipulation saving thousands of hours. It is an easy to use application that makes the developer's life comfortable. It doesn't require a technical background.

      What is most valuable?

      MetaBot is one of the most valuable features of AA. The simple drag and drop functionality, integration of DLL of SAP, Outlook, Excel, and other application make tasks easier for developers. There's nothing like MetaBot in other tools. 

      One can also check the Bot farm for readymade Bots provided by other AA developers and experts.

      A2019 is another great feature introduced by AA. The web-based Bot development, Control room, and Bot Insights are other nice features. Improved Error Handling and support of Python script in A2019 seems good.

      What needs improvement?

      I have identified a few areas where one can find the scope of improvement:

      1. AA IQ Bot has not yet succeeded in living up to its reputation due to its high cost, low ROI, and its inability to meet client requirements.

      2. Commands such as OCR are not up to the mark the output accuracy is not satisfactory.

      3. It is unable to identify IF/Else, for Loop block when reviewing/writing AA code. There should be an expand/collapse button to identify a block of code.

      Integration with Google Spreadsheets and other products should be included in the next release.

      For how long have I used the solution?

      I have been using Automation Anywhere for the last three years.

      What do I think about the stability of the solution?

      It is a great and advanced tool for the development of Bots.

      What do I think about the scalability of the solution?

      In terms of scalability, AA is one of the best available tools in the market and provides a lot of command and tools that do not require any technical specialty.  

      Easy to use, advanced features like MetaBot, Improved Error Handling, Web-based bot development in A2019, support of Python script and many more.

      How are customer service and technical support?

      I have had a great experience with the technical team. I got stuck in one scenario where Object Cloning was not working in the production environment. After spending many hours, I connected with the AA technical team and they provided a prompt solution.

      Which solution did I use previously and why did I switch?

      I did not use any other solution.

      What was our ROI?

      ROI depends on time, cost, output accuracy, and effective and consistent results.

      What's my experience with pricing, setup cost, and licensing?

      The pricing of AA is quite high as compared to other tools as it's one of the best RPA tools available in the market.

      Which other solutions did I evaluate?

      I did not evaluate other options.

      What other advice do I have?

      Just reduce AA licensing prices and provide real scenario-based training modules in learning sections.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Head of Automation at a tech services company with 51-200 employees
      Real User
      IQ Bot provides the ability to integrate with in-house or external AI functions
      Pros and Cons
      • "We found that RPA with additional AI capabilities, such as machine learning and Computer Vision, can enable the organization to augment existing business operations by creating efficiencies and improving the accuracy of data to be processed, without changing too much of the existing system."
      • "The improvements that we could see would be the increased stability of each A2019 releases and reduce the likely impact on existing features. We are also looking to see improvements in the upgrade and bot deployment processes to make them easier and less interaction with back end servers."

      What is our primary use case?

      We use the platform to help our customers by building automation solutions in order to solve their business problems. The use cases include AP processing, form data extraction, data collection, and Excel reporting.

      We use a combination of RPA and IQ Bot to deal with semi-structured or unstructured data, such as documents and images. We also use Bot Insights for business process analytics and bot operation health checks.

      The platform is deployed using an on-premise configuration and connected to multiple bot runners, running in virtualized environments. 

      How has it helped my organization?

      We found that RPA with additional AI capabilities, such as machine learning and Computer Vision, can enable the organization to augment existing business operations by creating efficiencies and improving the accuracy of data to be processed, without changing too much of the existing system.

      This will reduce the change cost and help business units to elevate their existing teams, processes, and systems so that they can focus on higher-value tasks that require creativity to perform.

      The handwriting recognition capability in IQ Bot is particularly interesting, as we can see a high level of accuracy in extracting handwritten texts. 

      What is most valuable?

      The IQ Bot component has enabled the business to quickly identify the different documents and provide the ability to integrate with in-house or external AI functions. This enables us to extend the initial document extraction facility to transform the information into key decision-making attributes. The document training facility has made it easy to identify select-extract the components on the documents and it is also capable to recognize handwriting context with the help of pre-configured Azure AI services. 

      What needs improvement?

      The improvements that we could see would be the increased stability of each A2019 releases and reduce the likely impact on existing features. We are also looking to see improvements in the upgrade and bot deployment processes to make them easier and less interaction with back end servers. 

      We are also to see more features to be added to seamlessly transition between human and bot tasks in the long-running process. We are also keen to see the new AARI feature develop into a voice-enabled command activation to run the bot process. 

      For how long have I used the solution?

      We have been using Automation Anywhere for more than a year, ever since its release in 2019. 

      What do I think about the stability of the solution?

      The A2019 in early releases had been quite unstable to our experience. However, since A2019.14 there seem to be improvements in this area and so far we haven’t seen any major issues that impact the existing features we are using. For any of the new features, we suggest to always check on the release notes and understand the limitations of the features before using them in your solution. 

      How are customer service and technical support?

      The technical support team has been prompt and helpful in addressing issues coming out of the platform. There is a limitation in having multiple admin accounts to view the same ticket information but we were told that a new improved system will be implemented to address this limitation. 

      Which solution did I use previously and why did I switch?

      We use a process-based workflow automation solution and we actually still use them to deal with long-running processes as they have more extensive features to deal with workflow-based problems. However, we see RPA can help in complementing the process by automating the mundane tasks of the process and getting greater efficiency for the business as well as reducing the likelihood of human errors. 

      How was the initial setup?

      The installation is quite straightforward as they provide us with an installer package that guides you through using wizards. But the pre and post-installation process can be quite complex and laborious depending on what features you need to enable. In some cases, these feature configurations require the underlying services to be restarted from the server backend. When using virtualized environments in the cloud connecting on an internal network domain, there would be extra care needed on the network configurations to ensure communication channels between the machines are properly connected.

      What about the implementation team?

      We deployed in-house. 

      What's my experience with pricing, setup cost, and licensing?

      You need to be mindful about the initial server costs if you go with an on-premise deployment model as the specification can surprise some of your stakeholders. For licensing, always try to get through reselling partners for getting more customized and better prices.

      Which other solutions did I evaluate?

      We observed all major players in the RPA space such as UiPath, BluePrism, and WorkFusion. There are also some companies that operate in a specific market that we looked at.  

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Islam Fathy - PeerSpot reviewer
      Senior RPA Developer at Valleysoft
      Real User
      Top 10
      Coding and programming became much easier and very flexible in the latest version
      Pros and Cons
      • "The development of the company from Automation Anywhere V11 to a2019 was valuable. I found many important and new features, like changing the way we write code and programming. It became much easier and very flexible in version 2019A. It became very easy to use and the recording was also good. Excel became very good too."
      • "I would like to have the ability to work on a remote desktop connection, run the recording on it and use all commands."

      What is our primary use case?

      I use Automation Anywhere in the banking and private sector.

      I work in a private company, where I do a lot of processes like MasterCard, MIZA, and ATM errors.

      For example, in the case of MasterCard, I download a lot of daily files from the Express MasterCard program, I upload the files to a special server, and then I activate the downloaded files. I take a copy of the files and paste it in the folder of the MasterCard on the date of the download and in the end, I send an email after completing the task.

      In the case of an ATM Error, this task is very important because through it you can get all errors in the ATM and know the cause of the malfunction and whether or not you need human intervention to fix the malfunction. Most banks need this process to help solve ATM problems.

      How has it helped my organization?

      Automation Anywhere has helped my company with a lot of things such as technical support and answering our questions. Because of the presence of Automation, it helped my company deal with banks in this field and to know many important processes in banks and private companies.

      It also helped me in the way of thinking and dealing in the local and global markets. Knowing everything that is new, developing it and developing my company as well, and working to develop this field in the entire Middle East.

      What is most valuable?

      The development of the company from Automation Anywhere V11 to a2019 was valuable. I found many important and new features, like changing the way we write code and programming. It became much easier and very flexible in version 2019A. It became very easy to use and the recording was also good. Excel became very good too.

      Bot Agent is the best thing that happened in this upgrade in Automation anywhere A2019.

      It is easy to handle, easy to use, and fast to connect to the control room.

      What needs improvement?

      The areas in which the product and service must be improved are in the government sector and ministries such as the Ministry of Education and Health.

      From my point of view, we need a lot of features that must be added in future releases, for example, improving the special dashboard in bot insight, reducing the duration session from 20 min to 5 min, and added SAP API command.

      I would like to have the ability to work on a remote desktop connection, run the recording on it and use all commands.

      For how long have I used the solution?

      I've been using v11 for two years and currently, I've been using a2019 for a year. 

      What do I think about the stability of the solution?

      The stability is pretty good.

      What do I think about the scalability of the solution?

      Scalability is excellent.

      How are customer service and technical support?

      Their support is good.

      Which solution did I use previously and why did I switch?

      I did not previously use a different solution.

      How was the initial setup?

      The initial setup was easy.

      What about the implementation team?

      We did the deployment in-house.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      IBM
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Islam Fathy - PeerSpot reviewer
      Islam FathySenior RPA Developer at Valleysoft
      Top 10Real User

      it was good 


      thanks alot

      HR Manager at OMFYS Technologies India Pvt.Ltd
      Real User
      Has less coding activity as compared to other tools
      Pros and Cons
      • "It has saved our HR department time since this process automatically happens without anybody's intervention. Our HR department is able to devote their time to more productive work or activities. It has also saved a lot of costs since every employee in the HR department is involved in the attendance and payroll process. Second, the process is now no more human dependent."
      • "As of now IQ Bot only takes/fetches the record of the places that we have marked. e.g. Invoices fields that are dynamic in nature are very difficult to fetch the data from the scan copy. If this feature gets added, it will save a lot of time for developers."

      What is our primary use case?

      Earlier, our payroll process required a lot of human intervention or human dependency as we have Biometric Application and Payroll Application separately. To complete the payroll, we first need to manually fetch the attendance from the Biometric application and manually upload it to the Payroll Application.

      We have used it for an HR use case, wherein the BOT automatically fetched attendance from a Biometric application and it uploads it in the Payroll system, and calculates payroll automatically. It also sends emails to all respective employees with their respective payslips. 

      How has it helped my organization?

      It has saved our HR department time since this process automatically happens without anybody's intervention. Our HR department is able to devote their time to more productive work or activities. It has also saved a lot of costs since every employee in the HR department is involved in the attendance and payroll process. Second, the process is now no more human dependent.

      Earlier, we used to all work manually and the chances of errors were higher since it was a sensitive process as it involves finance. However, this tool has helped us to automate our payroll process.

      What is most valuable?

      The most useful features of this tool are that this tool has less coding activity as compared to other tools, it has drag menus. Most Excel/VBA coding is automated in the AA tool, since, in Excel or VBA we need to do manual coding.

      The following features are very valuable to us :

      • Web Recorder
      • Smart Recorder
      • Work Bench Command Library
      • Object Cloning Command
      • Business Analytics
      • Meta bot Designer
      • File or Folder Command
      • Error Handling Command
      • Control Room Administrator
      • Integrating PDF Using the PDF Command

      What needs improvement?

      As long as we are using this tool, it includes all features required from a process automation perspective. As of now, we are not looking for any additional features. 

      However in IQ Bot if the following features can be added then I would be very grateful: The recognition of Voice /Audio

      As of now IQ Bot only takes/fetches the record of the places that we have marked. e.g. Invoices fields that are dynamic in nature are very difficult to fetch the data from the scan copy. If this feature gets added, it will save a lot of time for developers.

      For how long have I used the solution?

      We have been using AA 2019 for the last year and we have been using Version-11 for the last three years. 

      What do I think about the stability of the solution?

      It is an absolutely stable tool.

      What do I think about the scalability of the solution?

      It is very scalable.

      How are customer service and technical support?

      Support is good. We received timely support from AA.

      Which solution did I use previously and why did I switch?

      No, we did not use a different solution, since we were doing the process manually.

      How was the initial setup?

      The setup is straightforward.

      What about the implementation team?

      It was implemented by our internal team members.

      What was our ROI?

      It has saved us a lot of time and money.

      What's my experience with pricing, setup cost, and licensing?

      It is a very effective tool since it requires less coding and one can easily get trained on this tool with little knowledge of coding.

      Which other solutions did I evaluate?

      No, we have not evaluated any other tools.

      Which deployment model are you using for this solution?

      Public Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Mudhukrishna Lalapet - PeerSpot reviewer
      RPA Developer at InnoWise
      Real User
      Reduces time and requirement for human intervention in HR and Finance tasks, and works well for high-priority processes
      Pros and Cons
      • "The overall UI of the tool is so user-friendly that even a beginner can use it easily."
      • "One of the important drawbacks of Automation Anywhere is that it needs to be able to show the automated process as a single flowchart."

      What is our primary use case?

      We use this product to automate business processes with higher accuracy, efficiency, scalability, and robustness. The projects include applications like SAP, SAP BOBJ, SAP BI, and a few legacy enterprise applications like Oracle EBS, and Oracle BI Discoverer.

      These applications can be easily automated using Automation Anywhere, and integration with Outlook or Gmail for email, so that automatic responses can be set, is something else that can be easily included.

      In a few of our environments like HR and finance, where the process runs with higher priority, Automation Anywhere works perfectly.

      How has it helped my organization?

      In our organization, areas like the human resources department and revenue department are completely being replaced by robots. The bots are saving a massive amount of human time and also reducing the intervention.

      The process we have called Job Posting involves scraping data from two websites and posting the job in another's portal. This normally takes three people almost 50-60 hours per week, whereas the bot can easily do it in two hours. This is one of the important use cases that we have implemented.

      The tool is designed to be easy enough for a new user to automate tasks.

      What is most valuable?

      The first and foremost feature is the availability of activities. These include activities for the keyboard, mouse, different types of loops, conditional, clipboard, and many more.

      The overall UI of the tool is so user-friendly that even a beginner can use it easily.

      The predefined recording facility is helpful and it mainly includes three types, being smart, screen, and web.

      Automation can be more complex when the use case is to scrape text from a non-digital image, although thanks to Automation Anywhere's image recognition and OCR facility, the job can be completed easily.

      What needs improvement?

      One of the important drawbacks of Automation Anywhere is that it needs to be able to show the automated process as a single flowchart. After complete deployment of the bot, such as a Task Bot, to see an overview of the complete process and the steps in the job is difficult. As such, I would like to suggest that they provide an option to show the entire process as a flowchart. This isn't required for the UI pane, but perhaps simply export it as a flowchart. This would be great.

      The ability to automate using third-party code involvement should be improved. As far as I know, Python scripts can be used to automate a few use cases but it would be great if there is a change to include the .NET and C# languages. I've also worked on UiPath and .NET code can be used for most of the Excel automation. This includes operations like creating pivot tables and applying advanced filters. These are things that work directly with VB.NET code. 

      Automation anywhere needs a forum where active users can provide answers for standard errors and exceptions. More webinars regarding the latest releases and the features should also be created.

      For how long have I used the solution?

      Automation Anywhere has been used for less than one year in our organization. 

      What do I think about the stability of the solution?

      I would say the stability of the solution depends on how well the developer understands the process. When it comes to the product's stability, Automation Anywhere is doing a great job in maintaining timely releases.

      What do I think about the scalability of the solution?

      I would say this product is very scalable and the ability to have Metabots and Task Bots makes it even more so.

      How are customer service and technical support?

      Automation Anywhere has a great technical support team. We had a situation where the bot needed to deal with difficult tasks and the entire team got stuck. At this point, we had the idea of asking technical support for help, and the response time was very good.

      Which solution did I use previously and why did I switch?

      I came from a UiPath background and I haven't completely moved to Automation Anywhere. I still work on both of these tools. Based on the use cases and the client's requirements, the appropriate tool will be chosen.

      To speak in particular about Automation Anywhere, I've heard a few of our clients saying that Automation Anywhere has much more ability, such as the usage of Metabots, and Task Bots, which can be used repeatedly in different use cases. To me, this is a very interesting feature.

      How was the initial setup?

      The initial setup was a bit hectic, but later on the with the help of the wonderful support team, it went smoothly.

      What about the implementation team?

      I would rate the vendor team an eight out of ten.

      What was our ROI?

      So far, the organization has 20+ bots, which has generated more than $50K of ROI. As a developer, I am not familiar with all of the numbers.

      What's my experience with pricing, setup cost, and licensing?

      Pricing is a bit high when compared to other available tools; however, the tool is worth the cost.

      Which other solutions did I evaluate?

      When it comes to automation, the common question will be to compare the tool with other available tools and as per my knowledge, the first comparison happens with UiPath. Although UiPath has its own advantages, when it is balanced with the most popular capabilities like scalability, security, and maintenance, Automation Anywhere wins.

      What other advice do I have?

      I would like to suggest the vendor have a well-maintained community forum, where the notice board should be available to notify of upcoming releases. I would also like to see more webinars conducted to help make the tool more popular

      It is good to see more improvements in the tool and the effort of the team to implement all of the latest features is highly appreciated.

      Which deployment model are you using for this solution?

      Private Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer997830 - PeerSpot reviewer
      GIS Engineer at a tech services company with 10,001+ employees
      Real User
      Easy to set up, reduces time spent on tasks, and provides ROI quickly
      Pros and Cons
      • "The Control Room is the most important feature, where we can manage the bots and publish to various bot runners in the environment."
      • "If we are getting input from a CSV file, we have to add one more layer of automation that first saves the data to an Excel file."

      What is our primary use case?

      The main and primary use case using Automation Anywhere is "Invoice generation", which has repetitive steps and a huge amount of data. For this automation, we worked on a database, Excel, and mail activities.

      In order to connect Automation Anywhere with our database, which is in a remote location, we had to install related drivers in the working machine. After that, we apply some business logic to the data and insert it into an invoice template that is in XLSX format.

      Ultimately, we save the file as a PDF and send the output file to the user through email.

      How has it helped my organization?

      Automation Anywhere helped us to reduce the work time on data operations. It helps us to work fast and deliver fast. Without it, our work takes too much time using manual effort.

      Along with reducing the time, we get the return on investment fast. Now, we are identifying many use cases that are fittable with RPA and Automation Anywhere. The organization has set up a separate RPA CoE and various teams working in this center of excellence. From this, we are working on various problems and providing solutions to clients.

      What is most valuable?

      Automation Anywhere has many features that are not supported by other RPA vendors. One of these features is Metabots, and I find it to be the most valuable part of Automation Anywhere.

      Metabots are reusable and can be developed easily.

      The Control Room is the most important feature, where we can manage the bots and publish to various bot runners in the environment. Here we can add users, edit them, and we are able to assign various roles to the users.

      Task Bot can be used to implement the business logic, step by step. 

      What needs improvement?

      I think automation anywhere is a complete system if we have to work on structured data that doesn't require human decisions. However, it does not work as well with retrieving data from images. Image automation is something that needs to be improved.

      One more thing is that Automation Anywhere does not support reading and writing to CSV files. If we are getting input from a CSV file, we have to add one more layer of automation that first saves the data to an Excel file. This is important to us because most of the data we get from the database is saved to a CSV file.

      For how long have I used the solution?

      For the last three years, we have been partnered with Automation Anywhere.

      What do I think about the stability of the solution?

      I would rate stability at 90%.

      What do I think about the scalability of the solution?

      Scalability-wise, I would rate AA a nine out of ten.

      How are customer service and technical support?

      The technical support is good.

      Which solution did I use previously and why did I switch?

      I haven't used any other RPA solution. We tried with Automation Anywhere and the solution works.

      How was the initial setup?

      The initial setup was quite easy, and they will provide setup documents.

      What about the implementation team?

      I have worked both in-house and with the vendor team.

      What was our ROI?

      I would rate the ROI a ten out of ten. I can say it is profitable to use Automation Anywhere as your RPA solution.

      What's my experience with pricing, setup cost, and licensing?

      Overall, the pricing of Automation Anywhere is good.

      Which other solutions did I evaluate?

      We have compared it to other RPA vendors like UiPath and Blue Prism.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      SAURABH_DUBEY - PeerSpot reviewer
      Senior Software Engineer at Accenture
      Real User
      Efficient support, good scheduling features, and reduces human effort in tasks
      Pros and Cons
      • "Scheduling helps to generate and send reports without any delay."
      • "AA should include more features in the mobile app, such as monitoring and debugging bots."

      What is our primary use case?

      My primary use case is automating the reports from SAP for various domains like accounts, billing, shipment, etc. AA is consolidating the reports for these various domains across different employee numbers and order numbers, then sending them to different business owners using the SMTP server. This reduces human intervention and effort.

      This automation helped the functional people to focus on other tasks instead of looking into these, and this saved around 50% of the total effort of the day.

      Since business users receiving reports on time and with accuracy, this helped us in achieving better customer satisfaction

      How has it helped my organization?

      AA has vastly improved my organization in gathering more business, reducing human efforts, and optimizing client business. It does this by automating the business processes in almost the domains of SAP, which results in better client satisfaction.

      With the help of Automation Anywhere, we have provided more automation ideas from our side, which helps the client in building trust with us and providing more business opportunities to grow.

      We started with a team size of five and within the short span of three years, we have increased our team members to 25, handling different business domains.

      What is most valuable?

      We use the IQ Bot and Metabots extensively in almost all of our tasks. We have created the bots to consolidate reports from various resources like webpages, databases, and different message formates like PDFs, Excel, XML, and submitting them to the business owner.

      Scheduling helps to generate and send reports without any delay.

      We have used this functionality to automate business processes that submit the order forms in SAP for a large number of orders without any human intervention.

      What needs improvement?

      Automation Anywhere should think about the integration with Machine learning and deep learning with ease, so that AA can be used in various other domains that require human calculation and logic to work. A good application would be IVR, as this can help businesses reduce the response time and achieve better customer satisfaction

      AA should include more features in the mobile app, such as monitoring and debugging bots. This can help the administrator to look at the status on the fly.

      They should provide more features to improve the visibility of bots.

      For how long have I used the solution?

      I have been using Automation Anywhere for the last three years.

      How are customer service and technical support?

      I would rate the customer service a ten out of ten, as they provided excellent support, and in a short timeframe. This helped to resolve all of our issues quickly and as efficiently as possible.

      Which solution did I use previously and why did I switch?

      We did not use another RPA solution prior to Automation Anywhere.

      What about the implementation team?

      We have implemented in-house.

      Which other solutions did I evaluate?

      Before choosing AA, we evaluated IBM, Blue Prism, and UiPath.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      IBM BPM Developer with 51-200 employees
      Real User
      Improves productivity and employee morale, while improving customer service and helping us to grow
      Pros and Cons
      • "Recorders and Bot Insights are very valuable features."
      • "The product needs improvements in dealing with remote servers and providing more APIs that will be used with other systems."

      What is our primary use case?

      We use it in the field of banking, especially for repetitive tasks in card centers. We use automation with IBM BAW tools. 

      It's helpful in creating new customer accounts, as we work with other systems that have no API or services to work with. The process starts in IBM BPM and it calls the robot to finish the work by calling other systems like iScore and T24. These add customer details and retrieve scores for the customer, especially when working with loans (personal, car). 

      We used it in sending and collecting emails to and from different sites. 

      How has it helped my organization?

      We use it for repetitive tasks that need a lot of people and consume time, as bots work 24 hours and 7 days.

      It helps in:

      1. Improving employee productivity, morale, and retention. 
      2. While there is some fear that automation will eliminate jobs, the consequences of automation are counter-intuitive: automation actually removes the tedious parts of work and frees up often stretched-thin employees for more meaningful and creative work. 
      3. Streamline chaotic processes and workflows.
      4. Increases transparency.
      5. Enhances customer service and delivery.
      6. Drives exponential growth.

      What is most valuable?

      Recorders and Bot Insights are very valuable features.

      In addition:

      1. Workload management helps to make the best use of the bots to make sure bots work well.
      2. Concurrent bot executions. 
      3. A web-based solution for bot creators.
      4. It is a cloud-based solution.
      5. Dashboards, especially for bot and task monitoring.
      6. The REST APIs help to integrate with other systems.
      7. Commands in the Excel package that make it easier to work with Excel files.
      8. Email package commands.
      9. Bot store.
      10. Run DLL and Python code that helps a lot in working with machine learning.

      What needs improvement?

      The product needs improvements in dealing with remote servers and providing more APIs that will be used with other systems.

      Also in need of improvement are:

      1. The AI sense command needs improvement.
      2. Bot discovery needs more work.
      3. Migration tools should be improved.
      4. REST and SOAP services need work.
      5. AA should provide the ability to use custom packages that follow a standard to be imported in RPA.
      6. I would like the ability to use custom cryptography algorithms with commands.
      7. They should improve PDF commands and IQ features to include Arabic language OCR.
      8. The admin user should have the ability to change the tome out of the session. 

      For how long have I used the solution?

      We have been using Automation Anywhere for two years.

      What do I think about the stability of the solution?

      Stability-wise, AA is very good.

      What do I think about the scalability of the solution?

      The scalability is good.

      How are customer service and technical support?

      Technical support is good.

      Which solution did I use previously and why did I switch?

      I previously used Blue Prism but changed because I found that AA has more helpful features. 

      How was the initial setup?

      Straightforward, installation with disaster recovery approaches. 

      What about the implementation team?

      The vendor team assisted us with deployment and they are very helpful and have a very good level of expertise

      What was our ROI?

      It helps to increase the ROI by 25%.

      What's my experience with pricing, setup cost, and licensing?

      It's very good in terms of cost and pricing.

      Which deployment model are you using for this solution?

      Hybrid Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      IBM
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1445445 - PeerSpot reviewer
      RPA Consultant at Infogain
      Real User
      Feature-rich, with good PDF data extraction to automate invoice processing
      Pros and Cons
      • "This product is easy to use, and it helps business users to more easily understand RPA."
      • "It would be useful to have some updates for the control room in terms of analytics."

      What is our primary use case?

      Automation Anywhere is an RPA package for basic Automation to Complex Automation. It also has analytics and cognitive capability.

      I have used Automation Anywhere in many use cases from PDF integration to Excel reconciliation. The best use case was invoice processing using IQ Bot. In this process, we download PDFs from an application and pass it to IQ Bot for the extraction of invoice data.

      This helps in extracting data from PDF documents and use it to post the invoices. This is something that we had done in a single dev environment, where Automation Anywhere was on-premises and secured in terms of sharing details for data extraction.

      I have also explored other products from Automation Anywhere including IQ Bot and Bot Analytics. In addition, I have provided POCs to customers with Attended Automation 2.0 and the Automation Productivity Pack.

      How has it helped my organization?

      Our organization is a COE for RPA and a partner with Automation Anywhere. We have implemented RPA in many of our clients' projects. Not only this, but we have updated the way that we work by adding internal bots to increase our productivity.

      We have increased our productivity internally by using RPA with our employees who are completing the same tasks every day. These include jobs like claim management, documentation, etc.

      This helps our organization by increasing productivity, and also helps us to understand more use cases that can be applied to our clients' organizations.

      What is most valuable?

      Automation Anywhere is a package of many features. There is no single feature that will get more value because each feature is important on its own.

      I like the software updates because I see new things being added all the time.

      The jump From AA v11.3 to A2019 was a great start to help explore RPA and provide more options to developers who are implementing RPA using Java Packages.

      This product is easy to use, and it helps business users to more easily understand RPA.

      What needs improvement?

      I believe Automation Anywhere is working perfectly and it is the best in the market. However, some points based on a development perspective I would like to add are:

      1. Universal search.
      2. Creating a variable from anywhere, including from the properties/attributes of commands.
      3. I would like to have the ability to delete multiple variables.
      4. It should be possible to delete multiple parameters for the API.
      5. I would like to have commands to link with the respective knowledge base.
      6. Having a refractor in the code would be an improvement.
      7. A predefined framework for Bot Development that includes an audit log and error handling would be helpful.
      8. It would be useful to have some updates for the control room in terms of analytics.

      For how long have I used the solution?

      I have been using Automation Anywhere for the past three-plus years. I have quite a good understanding of the older versions from 10.5 to 11.3, as well as the latest web version A2019.

      What do I think about the stability of the solution?

      Stability-wise, this is a good product.

      What do I think about the scalability of the solution?

      The scalability is good.

      How are customer service and technical support?

      Our experience with technical support has been good. The support does screen sharing to solve issues and explain what they are doing.

      Which solution did I use previously and why did I switch?

      Prior to working with this RPA solution, I used programming languages for automation. These included VBScript and Python.

      How was the initial setup?

      The initial setup is straightforward.

      What about the implementation team?

      Our in-house team deployed this product with the assistance of experts.

      What's my experience with pricing, setup cost, and licensing?

      If it is saving FTE and Generating a good ROI then it is Worth Investing.

      Which other solutions did I evaluate?

      Before choosing Automation Anywhere, I looked at options like free online tools

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Google
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Vikit Shetty - PeerSpot reviewer
      Senior Technical Specialist at Thirdware Solution Ltd.
      Real User
      Top 10
      Excel basic and advanced packages help to automate these tasks with having Excel installed
      Pros and Cons
      • "The universal recorder along with the Excel basic and advanced packages has been highly valuable."
      • "An option should be provided to disable the flow and dual-mode since those are not used often by the developers, and hence take up extra space on the screen."

      What is our primary use case?

      We automate mundane and repetitive tasks for our clients, like invoice processing, purchase order creation, sales order creation, refund processing, transaction chargeback, and many more.

      These tasks are basic and require no special skillset, hence are an extra cost to the company. By automating them, the company saves a lot of manpower, leaving them to better utilize their resources for a more value-added task. This ultimately leads to a better return on investment.

      How has it helped my organization?

      Automation Anywhere has provided the capability to automate repetitive tasks for the organization, which in turn has lead to a lot of cost-savings. It has also helped in removing the robots out of humans, by investing their time in more value-added activities.

      Humans can work approximately eight to ten hours, whereas if the same activities are done by the bots, they can keep on working round the clock. Therefore, improving the productivity of the organization.

      The percentage of human error in such cases has become little-to-none when processed by the bot.

      What is most valuable?

      The universal recorder along with the Excel basic and advanced packages has been highly valuable. With Excel basic, we can perform basic Excel activities even if Excel is not installed in the system. The Excel advanced package has a lot of features added, which were initially not there in Version 11 and we had to rely on external scripting for the same.

      Earlier in Version 11, we had different sets of recordings, which often made things confusing but with the universal recorder, the situation is not the same anymore.

      What needs improvement?

      The UI could be made better because the UI in Version 11 was better and easier as compared to a2019. We were able to fit in more lines of code on the screen at a time, whereas in a2019, we can see much less. This means that the developer has to scroll again and again to view his/her code.

      An option should be provided to disable the flow and dual-mode since those are not used often by the developers, and hence take up extra space on the screen.

      The IQ bot should also have a feature to process documents with multiple invoices, as currently, we need to split the document according to invoices beforehand.

      For how long have I used the solution?

      I have been working as an RPA Developer for the past three years. For the first three and a half years, I was using Version 10 and 11 of Automation Anywhere, and for the last six months, I have been using A2019.

      What do I think about the stability of the solution?

      The solution is quite stable.

      What do I think about the scalability of the solution?

      The solution is easily scalable. We can add more bot runners or creators as per our need when the requirements increases.

      How are customer service and technical support?

      The technical support was great. The support team response is quite prompt and they will provide you the solution to your issues most of the time.

      Which solution did I use previously and why did I switch?

      Automation anywhere was my first RPA tool.

      How was the initial setup?

      The initial setup is straightforward and if there is any difficulty, the AA support team will come to your rescue.

      What about the implementation team?

      Our in-house team automates processes for our clients. The expertise level was good.

      What was our ROI?

      From my experience, I can say that the initial setup cost is easily recovered over a period of time once the bots start running in production. We develop bots for our clients and as per their information, most of the time, the automation of a single process has returned their original investment amount.

      Which other solutions did I evaluate?

      We did evaluate other RPA tools but we found Automation Anywhere to be more user-friendly and easy to use. 

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1439841 - PeerSpot reviewer
      RPA Developer at Silver Touch Technologies Ltd.
      Real User
      Reliable and accurate task scheduling, reduces time spent sending bulk email, and improves accuracy
      Pros and Cons
      • "The Bot Store is an online library where anybody can find variously developed, production-ready bots."
      • "When we try to process structured documents but with some little pen marks, improper partitions, or faded documents, IQ Bot fails to extract data properly out of them."

      What is our primary use case?

      I, being a Robotic Process Automation Developer, extensively use various Automation Anywhere products on daily basis. I use Automation Anywhere for end-to-end implementation of processes for clients, as well as my organization.

      We have many use cases. One of them is from the marketing department. Every organization needs to market their products and services to get future clients. The marketing people used to mail the prospective clients one by one manually, as per their mailing list. They used to spend approximately one minute on each email. We created a bot that helps the department in sending emails to prospects with product information, service information, brochures, etc. 

      Now, the department needs only to specify the content file and an Excel file having email IDs, and the rest is done by the bot. It sends approximately 500 emails within 10 minutes. That makes the process of sending emails extremely fast, including customized content.

      How has it helped my organization?

      Automation Anywhere has helped save many man-hours in my organization by letting us automate monotonous and repetitive tasks. Let's take an example of procurement, to Purchase (P2P) Process in SAP S/4 Hana.

      This task requires an employee to manually verify the invoice, feed data into SAP, Park Invoice, Validate Line Items, and generate MIRO. This takes approximately 10 minutes per invoice and that doesn't require any human intelligence. It is just a tedious task. Instead, we implement this solution using Automation Anywhere.

      We used the Automation Anywhere IQ Bot to extract data from invoices.

      Automation Anywhere Enterprise is used to automate email, for data entry into SAP, 3-Way Match in SAP, as well as MIGO & MIRO Generation in SAP. This frees up employee's time as well as increases the accuracy of the work.

      What is most valuable?

      I am inclined towards features such as Automation Anywhere Bot Store, Automation Anywhere Enterprise Client, Recorders, and Scheduling with the Auto-Login Feature.

      Automation Anywhere Bot Store; The Bot Store is an online library where anybody can find different types of pre-developed, production-ready bots. Being production-ready and easily accessible saves development time. All bot submissions to the bot store pass through strict security checks, which makes them secure to download and deploy.

      Automation Anywhere Enterprise Client; The Automation Anywhere client has 500+ commands to perform various tasks. It has a user-friendly workbench and UI. The most important part is the scriptless development, where you just drag and drop the command and you are ready to run it.

      Recorders; Recorders make automating desktop applications, as well as web applications, very reliable and easy to implement. Think of creating a bot to extract data from a webpage in less than 30 mins and it can be run by pressing a button daily. It makes tasks easy to finish. 

      Scheduling with Auto-Login Feature; Automation Anywhere has the most user-friendly way to schedule a bot. Scheduling is so accurate in Automation Anywhere that we don't need to worry if the task will be deployed at the specified time or not. I personally manage 30+ schedules and each runs at its set time. Scheduling comes with an awesome Auto-Login feature. This feature logs into locked Windows even when the system has a disclaimer message. It makes scheduling reliable and accurate.

      What needs improvement?

      For me, IQ Bot needs to be improved. It has great capabilities and works really well for fully structured and spotless documents. When we try to process structured documents but with some little pen marks, improper partitions, or faded documents, IQ Bot fails to extract data properly out of them. Typical Indian supplier invoices are hard to process through IQ Bot.

      I would love to see a package for Regular Expressions with various sub-commands such as regex builder and regex replace.

      OAuth2.0 native support should be added in future releases. From a security point of view, there is work that is needed.

      For how long have I used the solution?

      We have been using Automation Anywhere for more than 30 months.

      What do I think about the stability of the solution?

      Stability is great If you follow the recommended hardware and software. If you do not meet the requirements then it sometimes creates problems. So, the hardware should be up to the mark for a seamless experience.

      What do I think about the scalability of the solution?

      The product is highly scalable. Scaling is easy. We started with the Marketing department and within the next three months, we were able to deploy bots for six more departments.

      How are customer service and technical support?

      Automation Anywhere has a superb support team. They are prompt in responding to queries based on urgency. If I log a ticket with a production-level issue, they quickly respond and help to solve the problem.

      The overall experience with support has been great. They even follow up to see if the issue has been solved after giving the solution.

      Which solution did I use previously and why did I switch?

      We did not use another similar product. We started our RPA journey with Automation Anywhere.

      How was the initial setup?

      The initial setup was straightforward. Automation Anywhere has descriptive documents to guide in installing the application on the server. Initially, I was the only person starting the RPA journey in my organization. I needed to set up the infrastructure, develop the bots, and give support as well.

      Installing the application on the server was very easy. All credit goes to excellent documentation.

      What about the implementation team?

      We implemented it through our in-house team.

      What's my experience with pricing, setup cost, and licensing?

      With the newer cloud version of Automation Anywhere product, the setup cost has been cut down because the customer doesn't need to invest in new hardware.

      Automation Anywhere is flexible in terms of costing and licensing.

      Which other solutions did I evaluate?

      We evaluated only one other vendor, which is UiPath.

      Automation Anywhere seemed easy to work with, in our initial journey of RPA. So we choose it.

      What other advice do I have?

      The product is promising and is successful. You should start your Automation journey with simpler processes and step-by-step, move towards bigger and more complex problems. They have a great support team and the product's community is active as well. This will help to make your automation journey seamless.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company has a business relationship with this vendor other than being a customer: My organization is an Partner of Automation Anywhere
      PeerSpot user
      Dhiraj Dedhia - PeerSpot reviewer
      Sr. RPA Consultant at Thirdware Solution Ltd.
      Real User
      Good security and bot visibility, and it supports many different platforms
      Pros and Cons
      • "Simply tagging variables used in the bot, can provide automated real-time dashboards that are presentable to management showing them a complete view of how the bots are performing."
      • "The quality and response time of the support, even on Sev-1 tickets, is not satisfactory."

      What is our primary use case?

      The primary usage of this solution is for the development of software bots using this RPA solution for various customers, and also for in-house process automation.

      Bots have been developed for various domains like Automotive, Banking and Finance, HR, Housing, etc, and across various end-user software like Oracle, SAP, QAD, Terminal applications, etc.

      As a first step towards having companies direction move towards emerging technologies, getting the right skillset available for adding Machine Learning, Artificial Intelligence, NLP, etc, so that we could provide a complete end-to-end solution to the customers.

      How has it helped my organization?

      We internally host v11 and A2019 Web CR of this solution for in-house development and training/learning purposes.

      RPA was introduced as an emerging technology in our company and Automation Anywhere was chosen as the RPA Solution. Thirdware became an AA partner for reselling AA licenses. Thirdware performs bot development as a vendor using this solution and has automated more than 60 processes to date in various domains.

      The Automation Anywhere RPA solution has opened gates for Thirdware to step into providing an end-to-end solution to customers by implementing emerging technologies like Machine learning, Artificial intelligence, NLP, etc.

      AA has brought a completely new skill set for entering a completely new domain and being versatile as a service/solution provider.

      What is most valuable?

      1. Bank-grade security provided by AA with Credential Vault and Lockers. With the level of security provided by AA, it is a global leader and it becomes easy to convince prospects and turn them into customers.
      2. Bot Insights provide visibility. Simply tagging variables used in the bot, can provide automated real-time dashboards that are presentable to management showing them a complete view of how the bots are performing.
      3. Platform support is very good. AA supports on-premise and all major Cloud providers for the installation of the software.
      4. The solution is very scalable.
      5. After learning other RPA tools, I can say that AA provides one of the best user experiences with the user-friendliness of the UI.
      6. The role-based access controls (RBAC) provided by AA are simple to define and provide clear distinction and segregation of duties and roles, and they help to maintain security.
      7. The A2019 bot agent and development on browser means that there is no need to install a thin client like v11 or other RPA tools. The automation development of bots can be performed right from the browser itself.
      8. The Flow view and List view for development mean that development becomes much easier, even for newbie users. The flow view and the drag and drop command flexibility is very helpful. The list view is generally preferred by the developers.
      9. Workload management and Queues are valuable components. With the WLM module, multiple bot runners can be utilized to perform a single task more quickly and thus help achieve SLAs. Multiple bot runners can be used optimally to divide and perform tasks simultaneously on different machines.
      10. Inline Python scripting support with A2019 is possible, which reduces a lot of lines of code for programmers. 

      What needs improvement?

      Technical support provided by Automation Anywhere is not up to the mark and needs a lot of improvements. Solutions or details provided by L1 support are contradicted by L2 and/or L3 support persons, thus leading to confusion.

      The quality and response time of the support, even on Sev-1 tickets, is not satisfactory.

      Enhancements or product issues/bugs are not fixed quickly and no ETA is provided for the same.

      Working of triggers (email file, etc) in A2019 in unattended mode is a feature that was available in v11 but missing in A2019. I would like to see this feature in A2019.

      In v11, RDP-based deployment and auto-login both were possible but with A2019, only the RDP-based approach is possible. Due to this, there is no way to maintain any application open inside the RDP, as each and every time Web CR connects to RDP to run the bot and disconnects, it closes all of the open apps inside RDP and terminates. I need a way where open apps inside RDP must be left open if they are open already.

      For how long have I used the solution?

      I have been using Automation Anywhere for more than three years, right from v10, v11 until the latest A2019 release.

      What do I think about the stability of the solution?

      All of the bots deployed by our company are working quite stably in production with minimal support required. Unless there are some changes/enhancements to the bot logic suggested by business users, there are no changes or modifications required to the bot to work.

      There was a bug in A2019.14 version which did not allow proper bot deployment intermittently. this had led to a major issue on PROD where schedules were running but bot was not getting deployed on PROD runner machine leading to instability. We had raised the concern with AA team and they have addressed the same in A2019.15 release.

      What do I think about the scalability of the solution?

      The solution is highly scalable, which is a USP of this solution. Adding more creators and runners is a quick task.

      How are customer service and technical support?

      I would rate my experience with technical support as four out of ten, due to a lack of responsiveness and the quality of support provided.

      Which solution did I use previously and why did I switch?

      This was the first RPA solution that was introduced in our company.

      However, personally, I have learned UiPath and found the Automation Anywhere solution better in all the aspects (Features, Releases, User-Friendliness, Cost).

      Customers do ask for a comparison of this solution with the competitors in the market but it is always seen that Automation Anywhere is a clear winner.

      How was the initial setup?

      The initial setup is straightforward if it is done in express installation mode.

      Custom mode installation and installations involving SSO and AD authentication are more complicated.

      IQ Bot installation requires expertise.

      What about the implementation team?

      All installations and implementations are done in-house in our company.

      What was our ROI?

      ROI achievement for most of the customers is observed from four to eight months from the time of implementation.

      What's my experience with pricing, setup cost, and licensing?

      The one-time setup cost can be fully recovered with the ROI achievement within six months, provided the implementation of bots is planned properly.

      The pricing and licensing are definitely moderate to costly but easily recoverable by achieving ROI quickly.

      Our setup cost was only procuring AWS instances but installations are performed in-house.

      Which other solutions did I evaluate?

      UiPath was evaluated but it was found that Automation Anywhere is a clear winner and a market leader globally.

      What other advice do I have?

      AA is a global market leader and the best RPA software to go with, in all aspects. If the AA support improves then this definitely deserves a rating of nine and a half out of ten.

      Which deployment model are you using for this solution?

      Public Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: My company has a business relationship with this vendor other than being a customer: Thirdware is a Partner with Automation Anywhere and develops bots for customers on this platform.
      PeerSpot user
      PeerSpot user
      Software Engineer at a computer software company with 51-200 employees
      Real User
      Top 5Leaderboard
      Good third-party integration, easy to learn, and the automation code is very readable
      Pros and Cons
      • "Since it has capabilities to integrate with third-party applications easily, it makes the life of an automation engineer very easy."
      • "The API integration should be improved further since it is a bit difficult at the moment to connect with the API in the enterprise version."

      What is our primary use case?

      I am working for a company that is engaged in process automation.

      In our company, we have used AA in several projects like finance process automation, payroll, accounts payable, and account receivable processing.

      Each of the projects that I have engaged in is different from each other. For example, the finance automation project mainly focused on reconciliations, Excel automation, etc. AP and AR processes mainly focused on front-end navigation through the Chrome browser to download invoices from customer portals and upload and process them in their accounting application, which is also a web-based one.

      Automation Anywhere assisted me with all the functions that I require to automate the processes and tasks.

      How has it helped my organization?

      The AA tool has more than 500 functionalities, which is really useful in feasibility studies.

      Since it has capabilities to integrate with third-party applications easily, it makes the life of an automation engineer very easy. 

      Our organization works with a few other leading RPA tools also. When compared, every RPA tool, coding/scripting in AA is much easier for a developer. The code is also very readable, which increases the user-friendliness when it comes to code maintenance.

      The effort to train a beginner to code in AA is low because all of the commands and functionalities are simple.

      What is most valuable?

      Excel automation, database integration, and object cloning are few functionalities that I find valuable in the tool because most of the business processes work around them.

      With Excel automation, we can open, close, save, and navigate through the Excel workbook. Most importantly, macro integration within Excel is easy, and with that, it unleashes all of the capabilities that we can do with macros to be executed by integrating with AA.

      Database integration allows us to integrate with SQL Server and Oracle databases.

      Object Cloning means that frontend navigation is made easier. With AA the object cloning command, we can capture the UI objects and customize them as per the process.

      What needs improvement?

      • The API integration should be improved further since it is a bit difficult at the moment to connect with the API in the enterprise version.
      • The object cloning command should be improved such to increase the capability and capture more objects in the UI.
      • It would be more advantageous if the email automation allowed us to integrate with cloud-based email servers.
      • Metabots should be improved further, allowing for the same functionality as the task bot.
      • It would be great if AA could reduce the price of IQ Bot.

      For how long have I used the solution?

      We have been using Automation Anywhere for more than two years.

      What do I think about the stability of the solution?

      Stability mainly will be based on the system architecture. The tool is stable from 11.3.2.4.

      What do I think about the scalability of the solution?

      This is scalable across many processes and can integrate with many third-party applications.

      How are customer service and technical support?

      Technical support is excellent and they work round the clock to sort out any issue we have.

      Which solution did I use previously and why did I switch?

      In AA, the tool has more capabilities and functionalities when compared with our previous RPA product.

      How was the initial setup?

      Setup is very straightforward and there is a complete guideline provided.

      What about the implementation team?

      We implemented in-house.

      What was our ROI?

      Using AA has improved the lifestyle of the employee. Monetary ROI cannot be revealed as per company rules and policies.

      What's my experience with pricing, setup cost, and licensing?

      Pricing is affordable and I would recommend beginning with the Starter Package.

      Which other solutions did I evaluate?

      To evaluate the products, the company went through the reviews.

      What other advice do I have?

      When considering all the facts, this is one of the most user-friendly RPA tools that I have worked with.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Microsoft Azure
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1442211 - PeerSpot reviewer
      Application Development Team Lead at Accenture
      Real User
      User-friendly with a helpful screen recording feature, saves time, and reduces errors in manual tasks
      Pros and Cons
      • "It an easy, simple, and user-friendly tool that can be accessed through the mobile application as well."
      • "The mobile application can be improved by adding more functions and capabilities abuse right now, only a few features are enabled for mobile users."

      What is our primary use case?

      We had been handling various daily reports that need manual Excel work. We have now automated those daily tasks using Automation Anywhere, saving an enormous amount of time on the manual effort. It is now human-error-free.

      The Screen Recorder feature is the feature that I like the most, as it can automate anything on your desktop screen by recording your actions or the cursor movement. This makes it easy to learn and configure for any type of environment when it comes to automating regular tasks. 

      How has it helped my organization?

      We implemented Automation Anywhere as one of the primary tools for automating various tasks within our organization. We have implemented this tool for various customers as well.

      By providing the companies with such a useful and productive tool, they save a lot of time and money on tasks that can be performed by small bots.

      It an easy, simple, and user-friendly tool that can be accessed through the mobile application as well. You can control and monitor your bot through mobile apps, which creates flexibility in handling the software. 

      What is most valuable?

      The Automation Anywhere Screen Recorder feature allows us to do things very easily. It's easy to automate regular and routine tasks. It can automate anything on your desktop screen by recording your actions or the cursor movement, so it is easy to learn and configure for any type of environment.

      There are three features by which you can automate things. You also do have the console window to monitor each action the tool is performing. You can correct the code if you feel it captured some wrong action. 

      What needs improvement?

      I would like to have a simple bot dashboard window for admins to manage things easily. This is important when an organization has a huge number of tasks to be automated because managing tasks can be complex.

      It would be very helpful if the bot dashboard were simplified for admins.

      The mobile application can be improved by adding more functions and capabilities abuse right now, only a few features are enabled for mobile users. 

      For how long have I used the solution?

      We have been using Automation Anywhere for the past two years.

      What do I think about the stability of the solution?

      It is quite stable and we do receive a lot of updates that enhance and add more features. 

      What do I think about the scalability of the solution?

      It is a highly scalable application.

      How are customer service and technical support?

      So far, it's good and responsive customer support.

      Which solution did I use previously and why did I switch?

      We do use other RPA solutions, although I don't want to mention the names. The simplicity of this application makes it a win. 

      How was the initial setup?

      The initial setup is straightforward.

      What about the implementation team?

      We implemented it through a vendor team.

      What's my experience with pricing, setup cost, and licensing?

      I don't deal have cost specifics but I can say it is a tool that provides value for the money.

      Which other solutions did I evaluate?

      Before choosing Automation Anywhere, we also evaluated Blue Prism.

      What other advice do I have?

      In summary, I feel that Automation Anywhere is heading in the right direction. 

      Which deployment model are you using for this solution?

      Public Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1442205 - PeerSpot reviewer
      Sr. software engineer at Accenture
      Real User
      Top 20
      Saves time and improves data consistency, but the training videos should be more engaging
      Pros and Cons
      • "The scheduling feature allows for scheduling of the bots to a specific time every day, which helped remove the dependency on humans completely."
      • "One area where I can see room for improvement is the training material that is available."

      What is our primary use case?

      The problem statement is to automate data reconciliation between three systems, namely SAP, Ariba, and manually-updated Excel. Supplier and Purchase data flows in from different systems and separately, which sometimes results in data inconsistency.

      In the current scenario, two people spend two days per week to verify and reconcile this data and then save it. This is a big cost and investment for the client. The ask from Automation Anywhere is to automate this process, including a re-upload of the data back to the systems with results of reconciliation. This way, there is no manual effort spent. 

      How has it helped my organization?

      As mentioned above in the problem statement, the task is to automate the data reconciliation effort between SAP, Ariba, and Excel sheets from SharePoint. The developer team was able to create four bots as a PoC to automate these steps and additionally upload the data back to systems with reconciliation results. This brought consistency in data.

      What we were also able to do for the client is to schedule these bots at a specific time every day, which helped remove any kind of dependency or human intervention. This also improved accuracy.

      What is most valuable?

      The solution was a mix of recorded runs and scripting. The developer team had a basic understanding of the tool, which made their job quite easy.

      Features like reusing each and every piece of code for things such as login scripts, data extraction scripts, etc, helped us to speed up the implementation of PoC for the client.

      Another valuable feature was the one-place control-all type mechanism, which helped to have a center point of control for bots running on multiple systems.

      The scheduling feature allows for scheduling of the bots to a specific time every day, which helped remove the dependency on humans completely.

      We were also able to get the results sent via email.

      What needs improvement?

      One area where I can see room for improvement is the training material that is available. I am aware that the Automation Anywhere university has a lot of training content, and even better, all of it is categorized with respect to the user's role in development. I took the training course related to architecture. This course and content were nice but the videos had a digital voice over, which made it non-engaging for me. After certain videos, you cannot concentrate much.

      The other point that is relative to my experience is that for a completely new person to RPA, Automation Anywhere may come with a small learning curve.

      For how long have I used the solution?

      I have been using Automation Anywhere for between ten months and a year.

      What do I think about the stability of the solution?

      The stability will mostly depend on the system under automation.

      What do I think about the scalability of the solution?

      Qe started with four bots and now there are going to be only more. The target is for approximately 25 bots to be deployed.

      How are customer service and technical support?

      I did not need to reach out to the service team myself, but the development team seemed to have no complaints.

      Which solution did I use previously and why did I switch?

      This is my first encounter with an actual implementation for RPA. Automation Anywhere seemed to fit our requirements.

      How was the initial setup?

      The initial setup is mostly straightforward, although there was some initial confusion with the right version of the tool to be used.

      What about the implementation team?

      Deployment was done by our in-house development team.

      What was our ROI?

      On a very high level, I can say that we saved two days for two people per week with this automation.

      What's my experience with pricing, setup cost, and licensing?

      My only suggestion in terms of pricing is very generic and that is to consider that as much as RPA saves cost and does automation, please get a realistic estimation done on whether you are really achieving any ROI over your investment with RPA. Once you are sure about it, go for it.

      Which other solutions did I evaluate?

      The other tool in consideration was Blue Prism; however, the internal development team advocated for Automation Anywhere as a better fit for the requirements, which is why we implemented it.

      What other advice do I have?

      The tool comes in with a lot of capabilities, however, you are the best judge to use only what is needed.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1442199 - PeerSpot reviewer
      Senior Software Engineer at Thirdware Solution Ltd.
      Real User
      Saves our clients time using IQ Bot and the powerful scheduling options
      Pros and Cons
      • "IQ Bot is the most important feature and it has been extensively used by our clients."
      • "I feel A2019 is still not completely ready and the discontinuing of version 11 is a negative impact for all of the users and clients."

      What is our primary use case?

      I work as an RPA developer where I use the Automation Anywhere software.

      How has it helped my organization?

      We work with many clients, wherein we automate their processes. We get positive feedback from the client regarding the processes that we have developed. It saves a lot of their manual time and most of their work is done by the bot, without any human intervention. So far, we have all positive views.

      What is most valuable?

      IQ Bot is the most important feature and it has been extensively used by our clients. With all of the new features of IQ bot, I feel it is the most utilized component of Automation Anywhere.

      The scheduling/triggering of the bots from the CR, without going to the actual environment and starting the bot, is an interesting feature.

      What needs improvement?

      I feel A2019 is still not completely ready and the discontinuing of version 11 is a negative impact for all of the users and clients. I feel version 11 should still be continued and it should be the client's choice whether they want to buy version 11 or A2019.

      For how long have I used the solution?

      I have been using automation anywhere for the past two and a half years.

      Which solution did I use previously and why did I switch?

      I have not used another RPA, although I have worked on several versions of Automation Anywhere. I have developed in version 10, version 11, and currently on A2019.

      Although I'm new to the A2019 version, I find that version 11 was the most user-friendly version of all.

      What's my experience with pricing, setup cost, and licensing?

      The price of this product is good.

      Which other solutions did I evaluate?

      We did not evaluate other options before choosing Automation Anywhere.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Software Engineer Analyst at Accenture
      Real User
      Saves us time, reduces errors, well-priced, and customer support responds quickly
      Pros and Cons
      • "Simple processes such as tracking, logging, and data consolidation are now automated, which helps us focus more on doing tasks that are impactful and more important."
      • "Automation Anywhere can be improved with respect to the user-friendliness of the interface because most of the competitors are now using a flowchart-like structure, thus making it easy for anyone to learn and study it."

      What is our primary use case?

      Automation Anywhere is being used as a solution in creating robots, which imitates mundane tasks and simplifying business processes all across different divisions and departments that fit their process needs.

      This solution greatly helps us reduce repetitive human effort and turn them into more productive resources for the company. Automation Anywhere also helped in turning complex processes into possible solutions, which greatly reduces production costs, also allowing employees to do more and enjoy more.

      How has it helped my organization?

      Automation Anywhere greatly improved our processing time since robots can execute process steps faster than human resources do. With this, we also reduced errors and mistakes in processing because robots don't get tired or worn out. It thus reduces the risk of misinformation and other human errors.

      It also helped in making our resources more productive, given that repetitive tasks are now reduced. Simple processes such as tracking, logging, and data consolidation are now automated, which helps us focus more on doing tasks that are impactful and more important.

      What is most valuable?

      IQ Bot is one of the features I greatly value in Automation Anywhere, as it has helped me in creating bots that involve processes with unstructured data, thus making complex processes possible and attainable with this technology.

      Their mobile application is a great feature for developers and project owners on the go, as they can monitor the status of the robot runs anywhere and anytime. This is an important feature because this world is running at a faster pace than before, and mobility is very important for everyone.

      What needs improvement?

      Automation Anywhere can be improved with respect to the user-friendliness of the interface because most of the competitors are now using a flowchart-like structure, thus making it easy for anyone to learn and study it. Essentially, it's as easy as connecting shapes for each action and process.

      An area for improvement is their OCR reading for images since some competitors have an inbuilt OCR reader that recognizes various hand strokes much better, thus improving the time and resources needed for transcribing the documents.

      For how long have I used the solution?

      I've been using Automation Anywhere for two years and six months.

      What do I think about the stability of the solution?

      This solution is very stable in terms of performance and after-sales support.

      What do I think about the scalability of the solution?

      This solution is very scalable as they adapt to the different needs of their customers.

      How are customer service and technical support?

      Customer Service is a breeze since they quickly respond to various issue request.

      Which solution did I use previously and why did I switch?

      We've previously used Pega Robotics as an automation solution, but since we're improving our services and processes as well, we need to step-up our automation technology to keep up with the ever-changing business world.

      How was the initial setup?

      The initial setup was pretty straight forward, and the installation is easy.

      What about the implementation team?

      Implementation was done by an in-house expert who had knowledge of our systems and processes, thus reducing the time needed in acclimating our process with the product.

      What was our ROI?

      Based on our department's statistics, we've been able to recover our initial costing after two-plus years.

      What's my experience with pricing, setup cost, and licensing?

      I advise users or prospective buyers of this product to know more about the features they offer before diving in with this solution, pricing-wise. It is one of the most affordable RPA solutions, and as for licensing, they offer a community edition that greatly helps anyone who aspires to learn about the product before buying the enterprise solution. It will give them an overview of the features and functionalities that they will encounter when using the robot.

      Which other solutions did I evaluate?

      We've evaluated different options such as UiPath and Blue Prism, but due to costing, we've selected Automation Anywhere as our provider.

      What other advice do I have?

      This solution is worth considering for medium to large-scale companies looking to automate various processes.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Subrina Mahmood - PeerSpot reviewer
      Director, Corporate Financial Planning & Analysis at a financial services firm with 10,001+ employees
      Video Review
      Real User
      The advantage of Automation Anywhere is that you don't necessarily have to come from a programming background
      Pros and Cons
      • "The advantage of Automation Anywhere is that you don't necessarily have to come from a programming background."
      • "Because we are very new to our process, so we're still sort of working through it."

      What is most valuable?

      The platform is amazing. One of the things that we were worried about when we initially started looking into RPA was having the right people to be able to cope. The advantage of Automation Anywhere is that you don't necessarily have to come from a programming background. It's very easy to pick up. Within the team, we were able to train people within a very short period of time and start our process in as little as two months.

      What needs improvement?

      For now, because we just started using Automation Anywhere recently, it's probably a little difficult for me to answer that (room for improvement). But from the feedback that I've received from the team, it is a great tool. We're definitely looking forward to using it more in the future.

      Because we are very new to our process, so we're still sort of working through it. One of the features that I just learned about in this particular conference yesterday was about the Enterprise addition that they're just coming out with. I think in about six or seven days. So, that's very exciting because I don't particularly come from a programming background. I think it'll be really easy for us to continue to do more RPA-related processes, and not necessarily have to worry about having the right programmer on the team, or programmers, for that matter.

      For how long have I used the solution?

      For the enterprise, we've been using Automation ( /categories/security-orchestration-automation-and-response-soar ) Anywhere for a few years. In my specific team, we've been using the platform for about eight months now.

      How was the initial setup?

      It was very easy. The Automation Anywhere community is extremely helpful with answering any questions that we had throughout the process, or any sort of concerns that we had. So, it really wasn't difficult at all.

      What other advice do I have?

      I would highly recommend it. If RPA is something that they're doing for the first time, Automation Anywhere is definitely one of the best in the industry that they should stick to.

      I would definitely give it a ten (out of ten).

      Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
      PeerSpot user
      RPA Program Manager at a engineering company with 10,001+ employees
      Real User
      IQ Bots provided the required edge to handle the unstructured data
      Pros and Cons
      • "Automation Anywhere has surely helped our organization to shape its Digital Journey - It was our first RPA tool which helped us to perform basic automation which created Point solutions but has added tremendous value at the early stage. We were able to scale-up fast using Automation Anywhere due to its user-friendly AI and later on IQ Bots provided the required edge to handle the unstructured data."
      • "Automation Anywhere can be improved in certain areas specified in the cognitive zone where the information needs better OCR Engine + Machine Learning capabilities. Also, they can improve on the System Identified region function of the IQ Bot - Our team faced a tough time in handling that as we were not able to assign variable to System Identified Region as the IQ Bot tool wasn't allowing it."

      What is our primary use case?

      We have used RPA technology to build solutions which are across discipline and cater to end to end business process. At the start, we were performing use cases that primarily dealt with the Project Control group as most of the manual activities are based on the Excel operations which are either Macros based or involved tedious manual upload to the system in a periodic manner. Later we moved our strategy to cater to the more enhanced solutions which were primarily digital solutions involving - OCR, AI & ML. We were focusing on the Engineering Drawings which were more Unstructured & had the potential to create a Digital Workflow using the unstructured information.

      How has it helped my organization?

      Automation Anywhere has surely helped our organization to shape its Digital Journey - It was our first RPA tool which helped us to perform basic automation which created Point solutions but has added tremendous value at the early stage. We were able to scale-up fast using Automation Anywhere due to its user-friendly AI and later on IQ Bots provided the required edge to handle the unstructured data. We also tried to explore the Bot Insights which helped us to monitor the day to day Bot health and the hardware needs.

      What is most valuable?

      We have found both the basic Task Bot & IQ Bot very useful as the combination of both helped us to create some solutions which were End to End Business solutions. IQ bot performs the basic Data Sample set creation and Extraction of the details from the unstructured PDFs and later we have used the Business Rule engine using the IQ Bot to perform the data feed into the various Systems. Overall we were able to achieve the value using the combination. As part of our internal solution, we have also created custom Python scripting to handle the OCR failure issues surfaced due to IQ Bot product limitations

      What needs improvement?

      Automation Anywhere can be improved in certain areas specified in the cognitive zone where the information needs better OCR Engine + Machine Learning capabilities. Also, they can improve on the System Identified region function of the IQ Bot - Our team faced a tough time in handling that as we were not able to assign variable to System Identified Region as the IQ Bot tool wasn't allowing it. Also, we have had a certain issue while performing the WLM - Workload Management functionality, applying Queue mechanism becomes hard sometimes - Can be more intuitive for the end-users.

      For how long have I used the solution?

      We have been using Automation Anywhere from the past 3.5 yrs and the product is catering to all our basic to mid-level complex requirements. We have developed multiple Bots catering to multiple disciplines. RPA Solutions are presently catering to Internal Stakeholders and we are planning to roll out for our External Clients as well.

      Which solution did I use previously and why did I switch?

      We haven't used as such any RPA tool prior to this but yes we have used UiPath parallelly with the Automation Anywhere. Both tools are good but Automation Anywhere has an upper edge on Cognitive area as compared to UiPath.

      What's my experience with pricing, setup cost, and licensing?

      Each RPA Tool has its own limitation & benefits - For an early started UiPath may be a better option because the license cost is less but once you Scale & Try to move to advance complex Use Cases involving Cognitive it may not help much

      Which other solutions did I evaluate?

      Yes, we have evaluated other Options but with the Tradeoff between License Cost & Functionality, we have found Automation Anywhere as the best fit for Oil & Gas Use Cases.

      What other advice do I have?

      Nothing specific Automation Anywhere can do better in Cognitive it needs to stabilize its products. Also Cloud product is the game-changer for them A2019

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Prakasha S - PeerSpot reviewer
      Solution Architect at Accenture
      Real User
      Helps in increasing productivity, reduces the cost of the whole operation, and makes fewer errors
      Pros and Cons
      • "I implemented AA in different environments, the AA installation is the smoothest compared to other RPA software installs."
      • "Bringing a DevOps model for bot implementation integrated through private bot store might be a good idea to improve the tool."

      What is our primary use case?

      I am a platform architect for the RPA so I deal with all 3 major RPA vendors. I build the Infra for all big setups. I have immense experience plan, design, and building the setup on cloud, on-prem and with different configurations.

      I implemented AA in different environments, the AA installation is the smoothest compared to other RPA software installs.

      Migration is a little challenging since it requires direct integration with DB, credential vault and all that. Since multiple credentials are involved, it is a challenge to get all the credentials, it should be easier if only the control room credential was required. Versioning migration is still a challenge.

      How has it helped my organization?

      My company uses AA extensively for internal BPO work as well as we refer and deploy it to the customer as a RPaaS model. It helps in increasing productivity, reducing the cost of the whole operation. It makes fewer errors and in the COVID situation proves to be a reliable workhorse.

      We implemented a lot of new environments recently. v10 expiry and COVID situation accelerated the implementations. Compared to older days now all implementation of infra bot happened pretty quickly.

      Bot with Citrix integration may require a lot of improvement but having any extra feature really helps in complex implementation.

      The cloud templates for implementation helped greatly and it helps us in pushing the software fast.

      What is most valuable?

      • The OCR integration came a long way. They have intelligence inbuilt into it.
      • Ease of deploying and the KB article really help people to just read and deploy different 3rd part components as well(svn, DB, LB, etc) .
      • Nowadays, the screen scraping techniques evolved in RPA and it is good to see they are in play which was not the case couple of years ago.
      • HBC is most suitable for COVID times. 
      • The RPaas offering will help customer to use it for less number of bots.
      • AD security group integration is a good feature
      • AI sense is good too.

      What needs improvement?

      They need to concentrate lot on a nonpersistent RPA model. Integrate IQ bot with AA instead of making it as a separate component, since nowadays intelligent bots need to be integrated into RPA core. Instead of bot agents getting installed on the machines, concentrate on making it independent of the system and only as a plugin in the browser.

      It doesn't have an independent small install for developers and always requires to be fully installed.

      Bringing a DevOps model for bot implementation integrated through private bot store might be a good idea to improve the tool.

      For how long have I used the solution?

      I being using it since couple of years, i am impressed by the transformation from v10 to v11 and v11 to A2019. 

      What do I think about the stability of the solution?

      The solution is pretty stable, we didn't face many issues. Once the instalation is done the control room core architecture wont face many issues.there are quick fixes like service restart if anything goes off. but most of the time we hear AA support suggesting us to reinstall with the new version of software for performance issues, but with my experiance i hardly see that making huge differnce in fixing the actual issue.

       Monitoring can be done through email alerts for the core infrastructure. Issues mainly in HA(High Availability) with cluster sync issues still not monitored at the dashboard level, which might be a concern if the cluster goes out of sync. At the bot implementation lot of things are dependent on the way we code so it's additional work for the developer to get the code keeping in mind all the events which might happen. I would have been impressed if the solution had framework at the control room level to keep track of the overal execution and transactions, hope they can bring that feature in future releases

      What do I think about the scalability of the solution?

      We never faced any issues with scalability for AA. sometime it takes high CPU on CR, but that is expected. one of the frequent questions we encouter with HA setups is the single point failure of repository storages, i understand that this needs to be taken care by storage fault tolerance, however most organization might not use cloud for RPA and if we are doing on prem install they might not have a high resillenace storage. SQL availability group still needs a SQL expert to get that right and DR solution totally depends on the underlaying infra we work on (there may be lot of alternative solution and its a big discussion to be honest :-)   )

      Hence HA and DR solution really require a expert like us who have extensive knowledge on RPA, cloud, infra, windows and SQL  

      How are customer service and technical support?

      They offer excellent customer service. No complaints except that every time they ask for a software upgrade as soon as they hear about an issue, which is not actually a good solution. Otherwise, they have very good knowledge of most of the issues. 

      Which solution did I use previously and why did I switch?

      We keep switching between RPA software for a number of reasons. We prefer AA for the following reasons:

      • Low cost for run licenses compare to other RPA solutions
      • A high number of certified developers help in bring efficient automation compared to others, they in turn promote the RPA software that they know of.
      • Easy to program, no prior experience of programming required.
      • Easy to use compared to other RPA.

      How was the initial setup?

      The initial setup was straightforward, even a complex setup can be set up in 20 mins if you have all prerequisites.setup can be complex if there is a HA , DR implementation, as a architects we need to factor in lot of variables. some are target application access,  MFA for the application or windows authentication, credential management, data accessibility, network reachability , underlaying hardware, PaaS offering in cloud(depends on the cloud) , VDI or VM template to choose (Makes huge difference in performance and costing), citrix or native application . Overall simple install, but huge planning to figure out the overall feasibility and effectiveness of implementation

      What about the implementation team?

      We implemented in-house. I implement it within Accenture and for customers as well. I rate my self pretty high for implementation. I have solid experiance (AA master) as well as cloud certification. I have 12 years experiance in infra, so expect a good solid backgroup on both AA and infra.

      What was our ROI?

      ROI is important for the business case. ROI is good if you are going for long run, year on year. i never stayed on a project till we start getting the actual values, i see nowadays ROI is shrinking due to RPA vendors raising thier license costs , additional cost added to get the complex RPA solutions to be implemented

      What's my experience with pricing, setup cost, and licensing?

      The setup cost for AA is always fixed since the configuration won't change much for the different number of bots, the license cost is lower in AA,

      Which other solutions did I evaluate?

      We usually evaluate Blue Prism and UiPath along with AA for implementation. We decide based on the requirements.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Microsoft Azure
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1390509 - PeerSpot reviewer
      Associate Manager at Accenture
      Real User
      Provides users the ability to create bots directly in the control room
      Pros and Cons
      • "The universal recorder is a kind of hybrid recorder that enables the user to record the data across devices."
      • "SMTP mail features should come with migration options. All kind of VB scripts and Java scripts which we built using exiting version should support in this version."

      What is our primary use case?

      • We have validated all the primary features of A2019. New features can be added just by updating the new Package (a group of commands).
      • Pass Credentials in CR Directly to run a bot on any device.
      • Instead of installing AA Client, we will just install Bot agent on the runner machine. 
      • Excel commands are classified into two types Excel Basic, Excel Advanced By giving a lot of scope to use a wide range of Excel operations.
      • Instead of using AA Client, A2019 provides users the ability to create bots directly in the control room.
      • Flow, List, Dual Views enable the user-friendly environment.

      How has it helped my organization?

      We have done lot of implementation with Automation Anywhere. Recently, we have used IQ Bot's latest version and delivered a few projects. It is saving most FTE benefits using Automation Anywhere automation. One good thing in A2019 is that all products of Automation Anywhere, like IQBOT services, Meta Bot Designer, Discovery Bot, and Control room are all together in one product which is very effective for any business team. Package options and workload management with queues are the most efficient features.

      What is most valuable?

      • The universal recorder is a kind of hybrid recorder that enables the user to record the data across devices.
      • Option to send email from Outlook or SMTP.
      • A2019 also supports Python script(2.0/3.0) along with Javascript and VBScript. Also it as inline scripting and importing script file feature. 
      • A2019 contains almost 11 diffs. datatypes. Ex: window,number,table.
      • Browser support is Improved with Different Browsers support: IE, Mozilla, Chrome.
      • A2019 is not dependent on single os. It supports Linux, Windows, etc.
      • Running bot through Excel, Waiting for release from the vendor
      • Instead of meta bots we can use run DLL commands

      What needs improvement?

      • Cloud API vision and OCR engine integration should be more effective. 
      • Auto-update of the Bot agent in runtime machines from Automation Anywhere control room server. 
      • The import and export of the previous version bots to the latest version of A2019 should be more flexible and friendly for the end business users. 
      • AI Sense recorder should be upgraded with additional features for better results. 
      • SMTP mail features should come with migration options. All kind of VB scripts and Java scripts which we built using exiting version should support in this version.

      For how long have I used the solution?

      We have been using Automation Anywhere for three months. 

      What do I think about the stability of the solution?

      The stability of the solution is good with the latest version with final patches. Automation Anywhere team release patches in every release to enhance the features and performance of the added features

      What do I think about the scalability of the solution?

      It is good for scalability.

      How are customer service and technical support?

      Technical support is good. 

      Which solution did I use previously and why did I switch?

      We have migrated few projects from other RPA tools to Automation Anywhere RPA automation.

      How was the initial setup?

      The setup is easy but it is better to have AA support person during that activity.

      What about the implementation team?

      AA Support team is good in the environment setup.

      What was our ROI?

      ROI is as expected.

      What's my experience with pricing, setup cost, and licensing?

      I am managing the entire cost, price, and licensing model for our project.

      Which other solutions did I evaluate?

      We have entirely validated the products before using in our projects.

      What other advice do I have?

      Initial version of products bugs should be reduced.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Microsoft Azure
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1390506 - PeerSpot reviewer
      Delivery Manager (RPA : Robotics Process Automation) & Automation Architect at Accenture
      Real User
      Integrated machine learning streamlines document-centric processes with drag-and-drop IQ Bot integration
      Pros and Cons
      • "Movement on cloud architecture according to me provided by AA2019, will be most beneficial as it will be easy to use and will provide flexibility."
      • "[They] should add more Analytics and Intelligence related capabilities."

      What is our primary use case?

      We have multiple use cases, we build & supported 200+ automations and one of the main businesses was related to the contract processing and due to high volume and complexity, it was very crucial. Also, we built and supported multiple operations related use cases.

      We have built and implemented multiple SharePoint, OutLook, web-based, and automation related to ticketing tools.

      Automations were from simple to medium and high complexity related however with the help of many easy to use and user-friendly features, we have implemented them with high accuracy.

      How has it helped my organization?

      Using Automation Anywhere we have built/supported 200+ automation around operations and automated different Sharepoint, Outlook, ServiceNow, and contract processing related use cases. It offers a lot of features, flexibility whether it is through Meta bot, IQBot, etc. 

      It offers :

      a. Zero-install, Web-ready platform: Deploy RPA across the entire organization and scale bots on-demand in a few clicks.                                                                                                  b. Use the pluggable API architecture to maximize extensibility and customize RPA to meet unique business automation requirements.
      c. Integrated machine learning: Streamline your document-centric processes with drag-and-drop IQ Bot integration.
      d. Self-learning automation engine: Create a smarter automation engine by infusing third-party AI technology.

      What is most valuable?

      Movement on cloud architecture according to me provided by AA2019, will be most beneficial as it will be easy to use and will provide flexibility.

      However, we have almost sued all the features extensively and few of them are as below :

      • Intelligent automation for business and IT tasks
      • Uses SMART Automation Technology
      • Rapidly Automates complex and complicated tasks
      • Create automation tasks like recording keyboard strokes and mouse clicks
      • Distribute tasks to multiple computers
      • Automation Anywhere offers scriptless automation
      • Auto-login runs scheduled tasks at any time, even when the computer is locked.

      What needs improvement?

      1. Accuracy to process handwritten documents.

      2. Should add more Analytics and Intelligence related capabilities.

      3. Scalability along with the volume and business should be more flexible.

      4. Cognitive capabilities should be improved more.

      5. Large scale robot deployment is limited.

      6. Licensing costs should be reduced.

      7. Error handling should be improved more.

      As AA has recently moved to Cloud architecture, there will still be a lot of additions and improvements in terms of the features and offering and this will be evolved over the period of time only. About the exact performance on the cloud maybe we have to wait a bit more time and should evaluate once it will get settle down more.

      For how long have I used the solution?

      We have been using Automation Anywhere for more than 3 yrs and implemented 200+ uses cases. Also, we have started using the new version AA2019 for a few months (4) and did a few POCs.

      What do I think about the stability of the solution?

      The stability is good.

      What do I think about the scalability of the solution?

      Scalability is good, however, it can be improved.

      How are customer service and technical support?

      Technical support is good.

      Which solution did I use previously and why did I switch?

      We have evaluated other RPA tools as well however, looking at overall feasibility from features to costing perspective we have taken a call to go along with AA and we are happy that we have made a right call and it has benefited us to a great extent.

      How was the initial setup?

      The initial setup was straightforward.

      What about the implementation team?

      We have our in-house development and support team.

      What's my experience with pricing, setup cost, and licensing?

      Looking at overall feasibility from features to costing perspective we have taken a call to go along with AA. Installation is easy however pricing etc. can be reduced a bit as it is still more for small business/automation.

      Which other solutions did I evaluate?

      Yes, we have evaluated other RPA tools like UiPath and BP as well.

      What other advice do I have?

      Looking at overall feasibility from features to costing perspective, I strongly feel Automation Anywhere offers a lot of features and scalability and is a very good tool overall and people who have not tried should give a try and put some hands-on. 

      Which deployment model are you using for this solution?

      Private Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Microsoft Azure
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer1383858 - PeerSpot reviewer
      Manager - Digital Strategy at WorleyParsons
      Real User
      Machine Learning capability makes it easier for us to extract the components from the P&Id's
      Pros and Cons
      • "AA has improved our digital strategy extensively and provided the required leverage to place ourselves above other peers in the O&G Industry. We were able to develop quick digital solutions by demonstrating the ROI and gain momentum by aligning the desired resources & budget from leadership."
      • "Additional features should involve the Cognitive Section where we need more Advance solutions involving ML & AI."

      What is our primary use case?

      We are in the Oil & Gas Sector and our use cases are completely different from standard Industry Use Cases (BFSI). We work upon Engineering Drawings as the Data collection point and IQ Bot plays an important role to perform the tasks. We have built use cases which were involving the Finance Business processes, Procurement process, HR process and also we have developed solutions which were catering to Shared Services in Malaysia where value derived was quite substantial as its cost center and any automation creates a value add to them.

      How has it helped my organization?

      AA has improved our digital strategy extensively and provided the required leverage to place ourselves above other peers in the O&G Industry. We were able to develop quick digital solutions by demonstrating the ROI and gain momentum by aligning the desired resources & budget from leadership. All this has happened due to early wins which were supported by Automation Anywhere. We were able to build our solutions using the OCR Engines provided by Automation Anywhere which helped us to perform the Data Scrapping we have even integrated the tool with Free OCR available in the market.

      What is most valuable?

      We have used almost all the features of AA - IQ Bot is no doubt the most useful one for us. Task Bot & Meta bot forms the baseline and is used extensively for most of the use cases. Also, we were able to deploy composite solutions .NET + AA to achieve greater benefits. We have also purchased some other Digital Tools to help us with OCR, these tools have inbuilt Machine Learning capability which makes it easier for us to extract the components from the P&Id's which is an essential part of our pre-processing. Task Bot completed their job of creating the post workflow seamlessly.

      What needs improvement?

      Additional features should involve the Cognitive Section where we need more Advance solutions involving ML & AI. We have entered into the Cognitive zone where our solutions are much more advanced in nature due to the complexity involved in the Use Cases. Structured Data require a higher level of data analysis and grouping. We also recommend Automation Anywhere to start incorporating Plugin with Open Source Softwares so that we are able to build robust solutions - presently custom scripting is limited. The automation team can also explore the Oil & Gas sector as a target sector as this Industry have lots of potential and they need to foray in the Digital world in the near future.

      For how long have I used the solution?

      We have been using Automation Anywhere for the past 3+ years and we have deployed around 40+ Bots to date with quite a significant amount of savings associated with it.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      PrachiYadav - PeerSpot reviewer
      Senior Consultant at a financial services firm with 10,001+ employees
      Real User
      Non-technical people can swiftly code on it easily
      Pros and Cons
      • "We have improved on IQ Bot collectively with the normal Taskbot that we use. How it got started was that we have a lot of scanned documents to input for our solution. So, I used to get a lot of scanned documents, and extracting or reading the data from those has always been a pain area. We always used to bring a manual person in to do it. Once a manual person did that activity, it was brought into Excel where I could run the bot. With the entry of IQ Bot, it now takes care of my scanned documents, which means IQ Bot does the OCR extraction and gives my data to the Automation Anywhere Taskbot. This means no manual intervention and end-to-end bot processing, along with a happy customer at the end of the day. We provide these services to multiple clients, so we have been doing this for all of our clients."
      • "I would like a couple more features where I can talk and the line comes up automatically. I can just put on a mic, like in "Ok Google". With "Ok Google", I can tell it to please open an Excel spreadsheet with the header read. If this is there, then I don't even need to sit on a computer, I can just dictate my commands and it will automatically come up."

      What is our primary use case?

      I have worked across many different type of RPA use cases that we have done, starting with finance, manufacturing, and banking. The use cases are tremendous. There are many. 

      Thankfully, being a technical person, I've also learnt a lot about business processes. Personally, in my career, I have not just developed my technical expertise, but also using RPA and the Automation Anywhere tool, I have engaged a lot of vision as to how the business and the finances process work across different direct industries so far.

      How has it helped my organization?

      I can talk about a use case that we have submitted. We have a Bot Genius entry that we have where the bot reviews your bot. So, it's a bot on top of a bot to check whether the bot that you have created is up to standards or not. So it is an interesting concept that we try to bring in where we identify pain areas, because a lot of time is been taken up by the reviewer team to identify what's wrong with the code and whether the code is per the coding standards or not. So, we thought of automating and trying removing one layer so a bot can check whether all the coding standards, proper guidelines, and naming conventions of variables are being sorted out. So, we brought along this bot as a finalist to see if it can take home a prize.

      We have improved on IQ Bot collectively with the normal Taskbot that we use. How it got started was that we have a lot of scanned documents to input for our solution. So, I used to get a lot of scanned documents, and extracting or reading the data from those has always been a pain area. We always used to bring a manual person in to do it. Once a manual person did that activity, it was brought into Excel where I could run the bot. With the entry of IQ Bot, it now takes care of my scanned documents, which means IQ Bot does the OCR extraction and gives my data to the Automation Anywhere Taskbot. This means no manual intervention and end-to-end bot processing, along with a happy customer at the end of the day. We provide these services to multiple clients, so we have been doing this for all of our clients.

      What is most valuable?

      There are many valuable features of Automation Anywhere. It is very easy to work on this automation tool on a day-to-day basis. I've seen that people, even from a non-technical background, can code it swiftly and at ease. 

      We have IQ Bot which is very interesting and unique. I really like IQ Bot and the concept of A2019 that we have just seen. I really hope to get to work on that. A2019 seems to be very interesting and easier than what we are doing here now. It is a service available on the cloud, which is even better.

      What needs improvement?

      I would like a couple more features where I can talk and the line comes up automatically. I can just put on a mic, like in "Ok Google". With "Ok Google", I can tell it to please open an Excel spreadsheet with the header read. If this is there, then I don't even need to sit on a computer, I can just dictate my commands and it will automatically come up.

      Right now, it's more sequential, where it works in a sequential manner. If they have something dynamically, where it run parallels, I'm not sure if it's out there yet, but It would be a plus point if we could have that.

      With A2019 will get both options (writing lines of code and dragging and dropping). So far, we are just doing sequential coding. I'm just writing line-by-line code. But, there is a pain area if I want to go back and have to understand where the issue started, it becomes a little cumbersome to identify. That's where A2019 comes into the picture, you can drag and drop start to make a flow. This will be a useful feature.

      For how long have I used the solution?

      I've been working with RPA for the last six years, starting with Automation Anywhere.

      What do I think about the stability of the solution?

      Over the year, I have seen that Automation Anywhere as a solution that has improved a lot. Wherever we have identified bugs, timely resolution, and the interaction with other applications, we have seen a difference from our original solution where we started off. Now, it's completely dynamic and very stable.

      What do I think about the scalability of the solution?

      I can introduce IQ Bot. I can introduce my Python script that I'm trying to work on. If I'm not able to make it with an Automation Anywhere, I can go out-of-the-box. I can try to build in my own programming language where I have expertise or I might not, but in this way, I am putting it across different scripting mechanism and running it the same bot. This is something which I think is very good and we can scale again to a different level with different use cases.

      How are customer service and technical support?

      The technical support team has been always very helpful. I write to them and they reply back to me usually in an hour or two. That's a good response that I see as compared to other RPA vendors that we work with.

      We have clients who have dedicated CSM managers at Automation Anywhere in case something is a very high priority, which is always the case. So, the customer support team is always there to help us out.

      Which solution did I use previously and why did I switch?

      One of our primary jobs is to consult our clients. We look at the use case and base it on their use case. We do recommend which tool and special functionalities of the tool that they can go for. There have been many times when we have found the use cases to be very complex and the applications very different and a bit complex, but then we have suggested the Automation Anywhere solution and that has worked as well.

      The criteria of deciding whether RPA should be used goes from the old story that your process should be rule-based, input/output should be structured, and it should be logically described. If it falls into these three simple buckets, then RPA is there.

      How was the initial setup?

      We do have an infrastructure team who supports us with the installation. If you have the basic requirements for the infrastructure, hardware and software, the installation process is pretty smooth. We have user manuals that are pretty well prepared where I can read them, then install it. That's good for the setup or for the person who is installing it from their end. It's sort of easy. You would require a bit expertise from someone at work; a person to help you out.

      Which other solutions did I evaluate?

      I have worked on other RPA tools as well. Mentioning some of them: Automation Anywhere, UiPath, Blue Prism, and AutomationEdge. In day-to-day life, since the RPA has evolved so much, right from the beginning, we had many different tools. We keep fluctuating from one tool to another trying our hands out in other domains as well. However, Automation Anywhere is one of my favorites.

      What other advice do I have?

      I would rate it a nine (out of 10). I will keep one out for my feature to get voice converted into the command.

      Which deployment model are you using for this solution?

      Hybrid Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
      PeerSpot user
      DilonDsouza - PeerSpot reviewer
      Sr Manager at a computer software company with 10,001+ employees
      Real User
      The Bot Store lets developers create different bots and put them into that marketplace
      Pros and Cons
      • "Scalability is one of the best things about most of the RPA bots. Once you create one, scalability is just about multiplying them."
      • "Some things that I do not see as of today are interactive chat or video interface. These are things that I will look for in future. I saw something like picture recognition, but something like a video or voice recognition is something that I'm looking for in the Automation Anywhere platform as an end user and even as a reseller."

      What is our primary use case?

      In the digitization space, Automation Anywhere has some of the new bots, which are really good. This is making the invoice digitization as a use case quite helpful. The user interface is very interactive and easy to use. At the same time, for giving results, it looks very impressive. That is the use case that we are working on currently. That is one of the best use cases that I have dealt with from Automation Anywhere.

      How has it helped my organization?

      I think most of the keystroke level activities that users used to do in probably the last five years is now taken care completely by Automation Anywhere and similar RPA providers. They are now getting into the next segment of AI. I deal personally with a lot of AI tools in my company, which has got a lot of use cases in this industry. I see Automation Anywhere now getting into this particular segment, and it's very good for the industry

      What is most valuable?

      The Bot Store is something very impressive because it is one place where you find a lot of free bots that you can test and try different bots. At the same time, you have developers who can create different bots and put them into that marketplace so multiple people can use those bots. It is a win-win situation both for the developers, Automation Anywhere, and even the customers.

      What needs improvement?

      Some things that I do not see as of today are interactive chat or video interface. These are things that I will look for in future. I saw something like picture recognition, but something like a video or voice recognition is something that I'm looking for in the Automation Anywhere platform as an end user and even as a reseller.

      For how long have I used the solution?

      5 years

      What do I think about the stability of the solution?

      Stability is great from what I hear from the users. As I'm the sales division, I get this feedback from my operations team. Even the technology support that Automation Anywhere provides is very good. At the same time, they have a lot of good B2B services at very low costs which helps in the end-to-end development, deployment, and successful implementations.

      What do I think about the scalability of the solution?

      Scalability is one of the best things about most of the RPA bots. Once you create one, scalability is just about multiplying them. We've not had challenges with scalability, given we provide the right infrastructure.

      How are customer service and technical support?

      As mentioned above this support has been good and we always look forward for continued support here

      Which solution did I use previously and why did I switch?

      As a service provider company we have worked in alternate service provider. This is client specific

      How was the initial setup?

      Straight forward

      What about the implementation team?

      We are the vendor team here

      What was our ROI?

      6 Months to 1.6 years depending on the process we looking to automate

      What's my experience with pricing, setup cost, and licensing?

      may not be able to comment here.

      Which other solutions did I evaluate?

      UI path and AA are the ones on top when we compare

      What other advice do I have?

      I would surely rate it as a 10 (out of 10). There are other RPA providers as well in this good range, but I think AA is in the top three. I would rate it ten along with another competitor as well who's doing well for us.

      If you are new to automation, do try Automation Anywhere or a similar partner. Once you do that, then there's a lot more in the market to explore, e.g., you have the big players, like IBM Watson, Azzure, AWS etc. and one place stop will be a company like Wipro which can help you chose a mix. If you're not started anywhere, then I would recommend to start with Automation Anywhere for RPA.

      Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
      PeerSpot user
      Joel Samuel - PeerSpot reviewer
      Manager at a comms service provider with 10,001+ employees
      Real User
      Automates repetitive tasks improving employee morale
      Pros and Cons
      • "Bot Insights is the most valuable feature. We don't have to struggle with generating metrics around how the bots are performing. This information coming out of Automation Anywhere is useful to us because of the way the metrics are generated. It inspires confidence from our customers."
      • "Version 11 is a bit heavy. At times, it takes a toll on the computing resources. It consumes a lot for computing power. We have seen multiple instances where computers or the client has crashed because of this particular problem. Automation Anywhere can improve this a lot."

      What is our primary use case?

      We use it to automate repetitive tasks. When an employee logs into an organization and their work is mundane (doing a repetitive task), I personally feel that it will take a toll on their motivation. We have to do something better as human and it should be more creative. Any repetitive task has to be automated. This improves the morale of employees and will bring out a lot of creativity in them to make more decisions. This is how people start to innovate and how companies grow.

      How has it helped my organization?

      There was a particular use case where we had to automate a customer's email. This customer had a couple of customers to whom they have been writing for intern management. We needed to monitor the intern management emails and pick up the right keywords from the emails, automatically go to the CRM tool, and book a ticket for them. Then, we had to go back to the customer with the acknowledgement email. It was quite interesting.

      Initially, there were some hiccups. They were not able to automate the regular chain of automation because of multiple API issues. Then, they thought RPA wold be a better solution and approached us. One of the interesting things was the data that they prepared for us was unstructured. Handling RP unstructured data was a bit hard, but we were using Automation Anywhere. We were able to find the right hot words because they were following certain patterns. We were able to find those patterns within emails.

      What is most valuable?

      Bot Insights is the most valuable feature. We don't have to struggle with generating metrics around how the bots are performing. This information coming out of Automation Anywhere is useful to us because of the way the metrics are generated. It inspires confidence in our customers. 

      What needs improvement?

      Version 11 is a bit heavy. At times, it takes a toll on the computing resources. It consumes a lot for computing power. We have seen multiple instances where computers or the client has crashed because of this particular problem. Automation Anywhere can improve this a lot. However, the A2019 version will be a lot lighter because it is all web-based. In the future, we expect to see lighter version, but for now, it is okay.

      The features around holding and handling Excel data need to be improved. They need to be able to handle data tables, data variable, and Excel numbers.

      They need more scripting integration.

      What do I think about the stability of the solution?

      It is pretty stable. The error handing features are pretty good. 

      What do I think about the scalability of the solution?

      Scalability is awesome and on par, but they could do better.

      How are customer service and technical support?

      The technical support has been brilliant and good. They have been quick to respond with the right answers, as much as possible.

      Which solution did I use previously and why did I switch?

      Our customers get to know about RPA through multiple channels. They are looking to join the race. 

      The push for RPA is usually from bottom to top in a company. Someone does research on RPA then needs to convince management. Afterward, they will contact us to run automation scenarios for them.

      How was the initial setup?

      It is not a one click installation. We need to need to install the SQL Server, then we need to connect them all. This is where I think a normal agent wouldn't be able to do that. We need to deploy senior engineers to do this since it is slightly difficult. We had to train our IT guys on this.

      Compared to the competitors who have a fast, swift installation, Automation Anywhere's installation is hard and needs work.

      What was our ROI?

      Our customers have better use of their manual resources. 

      Costs savings have been seen by employing bots for multiple shifts instead of people. Bots are also more stable.

      Which other solutions did I evaluate?

      Automation Anywhere has better brand and marketing than its competitors. They have a lot of success stories from top level people from around the world, which is encouraging.

      What other advice do I have?

      Go through the Automation Anywhere training modules to understand the tool. Developers should go through the developer training module while business analysts should go through the business training module. This will give you an idea of what Automation Anywhere can do and what it can't do.

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
      PeerSpot user
      RPA Specialist at Olam International
      Real User
      Easy to fix bug issues encountered in the post-production process
      Pros and Cons
      • "It is easy to fix bug issues which you encounter in the post-production process."
      • "MetaBot still needs to be optimized, though Version 11.3 did integrate all the commands into it. We are not able to see all the lines of code which are executed in MetaBot."

      What is our primary use case?

      The primary use case is automation in respect to the financial sector. We have been operating with trades across globe. 

      Right now, we have been upgrading to version 11.3.2. Two months prior, we had been using version 10.7.5.

      How has it helped my organization?

      We have automated a few processes, which take four to five hours to do manually. When we automated these processes that time became less than one hour with RPA. This was our goal. We have reduced the time frame.

      What is most valuable?

      The best feature is the MetaBot, which we've been integrating and calibrating with a lot of stuff. This has been helpful to us.

      I like the object cloning.

      The development period is shorter.

      It is easy to fix bug issues which you encounter in the post-production process.

      What needs improvement?

      MetaBot still needs to be optimized, though Version 11.3 did integrate all the commands into it. We are not able to see all the lines of code which are executed in MetaBot. 

      Integrate .NET functionalities instead of installing Visual Studio, which is an additional resource to us.

      Needs more Excel features and functionality.

      We are moving onto Python machine learning and would like to have additional functionalities to be added, especially to MetaBot. This would help for the use cases that we are working on.

      There are some discrepancies in respect to the variable creation of copying and pasting the code. However, in version 11.3, these type of disturbances has been removed.

      What do I think about the stability of the solution?

      The stability is up to 90 percent. It's not a meeting 100 percent because we keep on upgrading. Whenever we upgrade, we have to fine tune a few of the products because we have been interacting with some of the older applications and legacy parts. In those cases, it is somewhat failing. 

      The application is very stable in respect to automation. I am able to automate the Terminal Emulator, along with the Linux part, of a command prompt, the web application, and even the simplest application. It has been stable. However, in few cases, it has some pitfalls and stability get reduced.

      What do I think about the scalability of the solution?

      Scalability is up to the mark. We have been building our solution from the low to high level. It is scalable.

      How are customer service and technical support?

      Technical support has been a great asset. We have been encountering migration issues associated with database activities due to computer database back-end. We have contacted the technical support with database issues due to object cloning and SAP Objects. They have been helpful.

      Their response time is within one to two hours. In some cases, it has dragged on up to six hours. I haven't found it dragging on for one to two days.

      Which solution did I use previously and why did I switch?

      We kept on hiring resources to do the same type of operations, which increased our team resources. So, our SLAs were not up to the mark. the client that we were supporting was not satisfied. Therefore, we pushed toward RPA to optimize a few areas, such as onboarding employees, company access, and reading invoices from the PDF files. 

      How was the initial setup?

      The documentation is very clear in respect to the installation and migration. If there are any bugs or anything goes wrong, the technical support team helps. The installation and setup are very straightforward. It was very easy for us.

      What was our ROI?

      We have seen ROI as we keep on increasing bot utilization and building our own solution. We have optimized a few bots and integrated them into our solution. These bots have helped us prioritize our operations.

      We are increasing our SME's time. Depending on the bots that we code, we are sometimes increasing or decreasing our developers' time.

      Which other solutions did I evaluate?

      We also evaluated UiPath and Blue Prism. Automation Anywhere is more flexible in development and production. The development timeline is short. 

      UiPath has a lot of functionalities, but a lot of those functionalities can be replicated using MetaBot.

      Blue Prism uses a workflow functionality, which seems like chaos to me.

      What other advice do I have?

      I would encourage a developer to learn RPA and enhance their knowledge. If they start with Automation Anywhere, it will be easy to continue learning on the tool. It is harder to transition for another RPA tool to Automation Anywhere.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Ravindra Kumar Muduli - PeerSpot reviewer
      Senior RPA Developer at ViS networks Pvt Lmt
      Real User
      One of the best, popular and user friendly RPA platform/tool provider compare to other RPA providers.
      Pros and Cons
      • "Sometimes the customer will not provide any data. Using Automation Anywhere, we can easily automate to capture the customer data. Then, we can use that customer data inside the Cisco Unified Wire Voice Portal."
      • "Our current version needs drag and drop, but that should be in the next release."

      What is our primary use case?

      From started working on Automation Anywhere platform, primarily worked on contact center and telecommunication sectors. Now exploring our RPA solution/expertise towards different different sectors such as insurance, medical, transport, education and so on.

      How has it helped my organization?

      With the help of automation anywhere platforms/tools we have done few projects for our existing clients and internal as well. Overall it is a good product which we can use to automation many repetitive tasks or known tasks. Also it has capability to automate complex and unstructured or semi structured datas. 

      What is most valuable?

      It has IQ Bot, Meta  bot and bot insight features/products which are a good advantages over all other RPA platforms. Also AA is providing self learning platform where we can up our RPA skills and do develop/hands on practice on the both community (on premise and cloud) editions.

      What needs improvement?

      Currently I am using AAEC 11.3.4 and A2019 version. Both are stable and have all the required features. If I will find anything which has to be focus on definitely recommend to AA team.

      For how long have I used the solution?

      From 2018, I am working on automation anywhere platforms.

      What do I think about the stability of the solution?

      Same I would give 8 out of 10 scale rate.

      What do I think about the scalability of the solution?

      I will give 8 out of 10 scale rate.

      How are customer service and technical support?

      Yes, we had a good experience with customer/technical support team but few more improvement requirements from AA team.

      Which solution did I use previously and why did I switch?

      I started with Automation anywhere platform only later I tried other RPA platforms such as UiPath, Nice, Workfusion. But compare to Automation Anywhere I didn't find any other RPA platforms as a competitor. It's a best and easy to learn.

      How was the initial setup?

      It was very easy and anyone can do it. If they are doing for lab or personal setup. For the client AA teams are helping.

      What about the implementation team?

      We have implemented through vendor and in-house team.

      What was our ROI?

      ROI is good and impressive after using automation anywhere RPA platform.

      What's my experience with pricing, setup cost, and licensing?

      Pricing is average and less than blue prism. But one thing I would like to add that post 1+ years completion only we can expect ROI because after taking license and putting RPA solutions into production will take lots of efforts and time. Thus in one or below one year time period we can't expect good ROI.

      Which other solutions did I evaluate?

      Having said that I found few bugs in the 11.3.1.2 version and later upgraded into 11.3.4 version we didn't find any issue and for other suggested parts they already resolve/added features in the A2019 cloud edition. 

      What other advice do I have?

      In the A2019 community edition, while running its taking time to run RPA bots and having few bugs related to IQ Bot server connectivity and other things. But they will solve it soon as expected. 

      Also in A2019 they should make one separate page or redirected into separate page where we can easily develop RPA bots because in CR webpage my bot section we are not getting enough space to develop resulting its taking time to create bot. Because many developers working on system with screen resolution 1366*768. It will be better if they can add one separate windows/page for RPA bot development in the CR webpage.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
      PeerSpot user
      reviewer1249008 - PeerSpot reviewer
      RPA Developer at a consultancy with 10,001+ employees
      Real User
      Flexible, helpful scheduling and triggers, saves us time and eliminates errors
      Pros and Cons
      • "The most valuable feature is the screen recorder, which helps to automate processes easily."
      • "We need more commands for PDF integration to make it more flexible."

      What is our primary use case?

      I am using this tool to automate one process in a Citrix environment. The process is used to launch one website from which data is captured. After this, another application is opened and the data is pasted into it. The result is our final structured data.

      How has it helped my organization?

      Using Automation Anywhere saves us time, money, and eliminates errors. When the same process is done by humans there are a lot of errors that require us to doublecheck and cross-reference all of the work.

      What is most valuable?

      The most valuable feature is the screen recorder, which helps to automate processes easily.

      There are a lot of other helpful features such as schedulers and triggers to do things like sending emails after a task is completed. 

      MetaBots and IQ Bots are also good features.

      There are a lot of options and commands, making this a flexible tool.

      What needs improvement?

      We need more commands for PDF integration to make it more flexible.

      For how long have I used the solution?

      I have been using Automation Anywhere for the past three years.

      What other advice do I have?

      Automation Anywhere is the leading RPA tool in the present market.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Soumyadeep Paul - PeerSpot reviewer
      Manager - FP&A at Sterlite Power
      Real User
      Easy to use, secure, and has helped to make our processes more robust and efficient

      What is our primary use case?

      We primarily use this solution to automate manual processes of limited or negligible value in terms of up-skilling personnel.

      How has it helped my organization?

      AA has indirectly helped in re-engineering processes, which has made them more robust and efficient. Hence, this has helped the business immensely.

      What is most valuable?

      The most valuable features of this solution are its scalability, security using the credential vault, and ease of use for business.

      What needs improvement?

      A Cloud-based version of this solution would reduce dependence on architecture.

      Better use case management to prevent each development from scratch would be an improvement.

      For how long have I used the solution?

      I have been using this solution for one year.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Janet Peng - PeerSpot reviewer
      Janet PengManager of IT at a financial services firm with 10,001+ employees
      Real User

      Great review.

      reviewer1205004 - PeerSpot reviewer
      Developer at a manufacturing company with 10,001+ employees
      Video Review
      Real User
      We have in-built features for SAP making it easier to use
      Pros and Cons
      • "From an SAP point of view, we have in-built features. They have integrated everything together, so it's much easier for us to use that."
      • "We have in-house, a few variables, which we use from technical perspectives. We don't have them in Automation Anywhere, but they introduced them yesterday."

      What is our primary use case?

      We normally use automation to interact with SAP applications. Our platform is entirely built on SAP. We are mainly a manufacturing company. We interact with SAP and do a lot of things, like invoicing, entering the value in SAP, and so on and so forth.

      What is most valuable?

      The ease of access and deployment are the most valuable features. With SAP, moving from production test to production is very difficult, it takes too long and too much testing. If there's an error or any change in the system, you will have to go through a huge process which takes around one to two months. However, in Automation Anywhere, if you want to do a small or a medium-level change, you can ask the developer to work on it. E.g., one or two weeks is hardly enough for us to develop and deploy it again. So, it sources and is much faster. I believe the security is a very important matter in terms of our company, so that is also an aspect where Automation Anywhere shines.

      From an SAP point of view, we have in-built features. They have integrated everything together, so it's much easier for us to use that.

      What needs improvement?

      We have in-house, a few variables, which we use from technical perspectives. We don't have them in Automation Anywhere, but they introduced them yesterday. I had a word with an Executive Officer, and he told me that they took all this into consideration and developed it. 

      For how long have I used the solution?

      I've been an automation developer for the past two to two and a half years. I've been using it for quite a long time now.

      What do I think about the stability of the solution?

      It depends on how you develop it predominantly. Because it's not judged just by saying that it's not stable or anything like that, it's how you develop a framework and how you do it. That's how. From my experience, we have a good number of developers. On my team's, we have around five to six members who are working on this process. We have created a framework in such a way that we don't miss anything. For the past one to one and a half years, we haven't had any post-production issues. The amount of human errors that have occurred have been reduced to around 15 to 20 per person.

      What do I think about the scalability of the solution?

      It's a scalable product and process. We've been using it for a long time. There are few products in the market, out of which we chose Automation Anywhere because it suits our company very well. We have a scope of expanding the process and bring new teams in to be involved in this as well.

      How are customer service and technical support?

      We have 24/7 support. We usually talk to the representative and get a lot of information. We share our knowledge. 

      One of the most important things, which I found interesting at this conference, is even high-level executive people come to us and they ask for feedback, e.g., the drawbacks faced while using this product? They're getting in all the knowledge and feedback, then they're implementing it. The most important thing is they're implementing what, as a developer, we wanted include to make our lives easier and for the business to be satisfied.

      How was the initial setup?

      The initial setup was straightforward. The new version of A2019, which they have introduced, is much easier than what we are doing now. It's all cloud-based and very easy to install. The whole experience is better.

      Which other solutions did I evaluate?

      I have experience working with UiPath as well. The one thing is the customer involvement and experience is much better with Automation Anywhere. The feedback which we give and the response time from the Automation team is much quicker. We had some negative feedback and some suggestions to Automation Anywhere team, which they took into consideration. It's like a people's software, where they listen to developers and improve on it. That's the reason why my organization and I are using Automation Anywhere.

      What other advice do I have?

      I'll say that it is perfect; 10 out of 10. Because we had some drawbacks in Automation Anywhere, which they fixed and developed, taking into consideration the feedback from a huge community of developers. To consider every piece of feedback and work on that, it's a really tedious task. They worked on that and proved that they can do it again.

      Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
      PeerSpot user
      reviewer1204977 - PeerSpot reviewer
      RPA Developer at a insurance company with 10,001+ employees
      Video Review
      Real User
      Delivers the product right the first time by eliminating mistakes
      Pros and Cons
      • "The technical support is good. If it is required that they provide their resources, they will send their resources to your organization to support you in terms of development and technical support."
      • "The initial setup was not that great. The road was very up and down. We struggled. A lot of the features were not compatible with applications which we are using. That was the reason. This was the initial days, we are talking about 2016 to 2017. The buzz was not as much as we are having now."

      What is our primary use case?

      We did the PoC in 2016. It was mainly in the services process. We were more focused on the company billings, where there were multiple subprocesses and sub business units. We have did the complete landscape of more than 15,000 FTEs. We are talking around 153 different work types. As the main lead, I was to provide the real-time support to the customers who needs us to fill out required details. That was a completely repetitive task. We decided to conduct a PoC on that, which we did.

      How has it helped my organization?

      If we talk about the automation RPA. it definitely has worked very well for us. I'm talking about giving good savings, about more than 180 FTE savings, after implementing more than 200 plus bots. It has worked well. As an organization, it has supported us very well, and also for our customers.

      Our task was very repetitive in nature. We had to fill information from Excel to some application. That was quite repetitive and the volume was also very high. Initially, we did the PoC from that process, which was easy to implement. Because it was a first for us, it was very easy to implement. That has provided good savings for us, where we have implemented 13 bots with the reduction of 16 FTEs.

      What needs improvement?

      There were also some tasks where we needed a cognitive approach or an OCR solution. There were some scanned documents in a PDF format. We were in the initial stages and struggled at that time. I'm talking about in 2018. We struggled to get them into the structure format.

      In the current stage, there are lots of opportunities in terms of claims, insurance, and banking where we need AI and cognitive solutions to automate unstructured documents. That is a need of ours. Automation Anywhere should improve in this field so they can provide support for artificial intelligence and cognitive solutions.

      What do I think about the stability of the solution?

      Initial days, we struggled. When we started the automation for six weeks, the solution design was put on hold because of the system capability. But, they provided us good support and upgraded their systems, and now, it works smoothly.

      How are customer service and technical support?

      If you ask me to rate the technical support from one to five, I will rate them a four. I will say that the technical support is good. If it is required that they provide their resources, they will send their resources to your organization to support you in terms of development and technical support. 

      Which solution did I use previously and why did I switch?

      I have experience with UiPath too. If we talk about Automation Anywhere and UiPath, it's a completely different experience. Our work now is more for the claims and payroll processes where thought and human intervention are involved to process transactions.

      This is now a completely different experience. Initially, it was a very repetitive task. Now, manual intervention is required. We have to go and read through documents. We have to read through histories. In terms of that, I can rate equally Automation Anywhere and UiPath. However, if we talk about artificial intelligence in 2019 and what Automation Anywhere is coming out with, it is great then.

      How was the initial setup?

      The initial setup was not that great. The road was very up and down. We struggled. A lot of the features were not compatible with applications which we are using. That was the reason. This was the initial days, we are talking about 2016 to 2017. The buzz was not as much as we are having now. 

      From that time until now, Automation Anywhere has upgraded their systems. They are at a good pace now. But, at the initial stage, we struggled in terms of getting things sorted. We also needed support, so the Automation Anywhere team sent some support to us who helped the developers in terms of coding and finding solutions.

      Some of the features were not very well identified at that time. The Automation Anywhere team provided the support for that. Initially, it was like a rollercoaster for us.

      What was our ROI?

      If we talk about time, normally bots take more time than users. The benefit is the bots can work 24/7, if your application supports. With the solutions that we have now, we can have attended and unattended bots.

      There are savings in terms of ROI, but It's not only about savings. It's about the customer experience nowadays. If we talk about the customer experience, your experience will be improved. There will be a lot of reversals which happen when you are processing transactions manually. When you are implementing the RPA, you eliminate those reversals. You deliver the product right the first time. That is more important in terms of keeping your organization having consistent growth. That is a very important thing. 

      You will see savings, not in the same year, but in the coming years. In two to three years, you will definitely save money.

      What other advice do I have?

      Automation Anywhere works very well. When you have a large number of accounts, have to automate, and the task that is repetitive, you can use Automation Anywhere. The features work very well.

      I will rate it an eight (out of 10). We had that experience where we struggled to have the structured format of scanned documents and PDF formats. There, we struggled a lot. That is the reason for the rating. The rest, I think is perfect. The services are fine. Automation Anywhere services are good. It is easy to implement. The best thing: It's simple and easy to implement.

      Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
      PeerSpot user
      SoumyadeepPaul - PeerSpot reviewer
      Manager - Finance at Sterlite Power
      Real User
      Scaling up bots can be done quickly
      Pros and Cons
      • "Since our implementation, I can vouch for the fact that it is very easy to use. You do not need to know a lot of coding, even the business users, who have virtually no idea of coding, can easily operate it. They can run their bots and have the analysis ready for higher management. This is something which provides a great ease of use, and also in part why it is scalable."
      • "The initial setup was quite complex. We have faced an issue. During the initial implementation stages, it took longer than we expected. It affected our timelines to a certain extent."

      What is our primary use case?

      When we started using Automation Anywhere, it was the elimination of mundane tasks, to free up employees who were doing repetitive tasks, and to ensure they could do better quality work. So, we started off with the finance department, where we permitted our accounts payable, as in the billing process. Now, we have slowly moved on to other departments, like HR, quality, and projects.

      What is most valuable?

      Since our implementation, I can vouch for the fact that it is very easy to use. You do not need to know a lot of coding, even the business users, who have virtually no idea of coding, can easily operate it. They can run their bots and have the analysis ready for higher management. This is something which provides a great ease of use, and also in part why it is scalable.

      Initially, once you have set up the solution and the implementation is done, then it doesn't take too long to scale up bots from one to a 100. Other than that, the professional services team (the customer support team and customer service manager) is committed to your success. This is a good sign, as they help us to achieve our business goals.

      What needs improvement?

      If it is in the cloud, then you have a lot of scope of doing it even faster because you spend a lot of time in installation of virtual machines (VMs) alone. So, they are coming out with that, which is good. 

      I believe that if there is some functional expertise within the organization, this helps in improving the process timelines even more because our current architects are totally IT-based. If they have some functionalities, that would help in automating processes faster. If we want automate some Automation Anywhere processes, we have to do it from scratch. If they are already there, we can use and scale them, then when can customize them. This is something worth thinking about.

      What do I think about the stability of the solution?

      As of now, we have not seen any major problems. It's quite a stable product. It's reliable also because we have seen quite good straight-through processing. 

      What do I think about the scalability of the solution?

      We quickly moved from one bot to 15 to 20 bots in about two or three months. I've seen other companies do even better and go to around 500 to 600 bots. So, scalability is something which is pro for Automation Anywhere always.

      How are customer service and technical support?

      I would break it down to two separate departments:

      1. The Professional Services, who help us in automating the processes, have been quite phenomenal. The support that has been given, not only automating, but also re-engineering of the processes for the better has been great. 
      2. Technical support is quite proactive. They have bettered their customer support portal. They made it better.

      So, we have not faced any issues as of now in this regard.

      How was the initial setup?

      The initial setup was quite complex. We have faced an issue. During the initial implementation stages, it took longer than we expected. It affected our timelines to a certain extent. Once that was done, it was quite seamless. I think now that they are coming out with a cloud solution, this will help a lot in reducing the implementation duration. It will help future clients get results even sooner.

      What other advice do I have?

      As it has been a good experience until now. The product is good and helps in solving business problems. Because of the ease of use, I would definitely give it around an eight point five (out of 10). So, eight point five (out of 10) would be my number.

      Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
      PeerSpot user