Automation Anywhere Reviews

Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking place in underwriting, loan process origination, loan documents, and servicing. Automation Anywhere has established a strong legacy in finance and accounts. Given its extensive options, it can be implemented across multiple industries such as banking, capital markets, oil and gas industries, specifically in finance and accounts, and HR processes. It is particularly useful for repetitive and bulk document-based policies, setting up vendors, setting up employees, and numerous document-based aspects.

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time.

The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere.

The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details.

Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

The normal RPA automations and integration with agentic AI are functioning effectively through Automation Anywhere. However, regarding document training, improvement is needed. Currently, it requires 10 or 12 formats for decision-making, which might not be optimal. The limited sample size affects automation efficacy, resulting in 50-60% accuracy. This needs refinement to achieve 75-80% accuracy with document understanding, reading, and processing various document types. The current accuracy rate of 60% for document-based automations requires human intervention. Focusing on improving this area would be beneficial.

I have been working in automation for the past six to seven years.

Maintenance is required for load handling, and some automations occasionally become idle due to sunsets. Customer support for error handling and troubleshooting is necessary. Currently, human dependency remains for these aspects.

The system is extensively used, with scalability depending on the number of licenses acquired. Each bot license handles a specific workload volume. Automation scale can be planned based on workload requirements, necessary downtime, and maintenance needs. Automation Anywhere accommodates these scaling requirements.

They are highly responsive to customer needs. I would rate their service as nine out of ten.

Positive

The setup process is quite straightforward. With agentic AI, we can incorporate APIs, integrate normal automated processes, and third-party tools. The workflow integration process is simplified, offering options to use existing objects or create new ones.

Implementation requirements depend on the specific process. Some processes require extensive in-depth study, while others involve simple automation. The complexity varies based on the process type and documents used.

Both time and cost benefits are achieved. While specific client details are confidential, the solution reduces time, increases accuracy, and decreases the number of process steps required to perform tasks. These improvements result in significant cost reductions.

From an RPA perspective, it is affordable. Integration with LLM increases costs. Considerable focus is required on fine-tuning prompts, standardizing processes, and implementing effective guardrails. The expense of Automation Anywhere varies depending on implementation methods.

The tools include ERP systems and existing automations. Automation Anywhere is platform agnostic and can work with multiple tools, including proprietary customer tools, in a collaborative manner.

Per bot, 0.10 FTE is achievable. Business analysis training requires approximately 20 hours.

Many on-premise features have migrated to cloud platforms to leverage agentic AI benefits. Automations and agents are predominantly deployed in public or private clouds, depending on organizational requirements.

Automation Anywhere continues evolving with a focus on business services. They need to conduct better research on document reading and improve the accuracy of agentic and GenAI automations to differentiate their product in the market.

I rate Automation Anywhere an 8 out of 10.

A person who messaged me on LinkedIn informed me that this review concerns Automation Anywhere. In my own words, for the current client, they are in the manufacturing industry. We have various use cases including finance processes, supply chain, and vendor management. This particular client's operations are very large, spread across four continents with manufacturing plants in 12 countries and conducting business for somewhere between 400 to 600 million US dollars. We automate all these backend, mundane processes so that human resources can do something more useful.

In my previous two roles, I worked from 2019 to 2022. In that first year, I was working in Automation Anywhere version 11, which was a legacy version that existed before 2019. Initially, it was Automation Anywhere version 11, followed by 2019 and later they rebranded it as A360. I have worked in all three versions. Version 11 was in 2019-2020 for a Singapore-based energy client in the petroleum and energy sector. In 2020, I worked for a Saudi-based client in healthcare and food industries with many verticals. Currently, I am working with a huge manufacturing unit based in the United Arab Emirates.

I have been working with Automation Anywhere for two periods: one from September 2019 to March 2022 and again from November 2024 to present. The second phase from November 2024 to present is 1.3 years, and 2019 to 2021 was another two to two and a half years. In total, I have about 3.5 to four years of experience.

I just used Automation Anywhere at work today and am currently working on it. The drag and drop feature is very user-friendly in Automation Anywhere. Of course, the old version 11 was very difficult to work on, but the new A360, which has been in the market for the past two to three years, is very developer-friendly. It gives more control to the developer and is not too complicated. UiPath, the other RPA tool I worked on, is very complicated because at each step you have to put 500 inputs and 500 outputs. Nothing of that nature occurs here. It is very simple and straightforward. You have a dropdown on the left side and an actions panel where you have packages. Under each package, you have many actions. You can drag the action into the box and it works fine. The bottom line is that it is extremely simple and developer-friendly.

In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools.

It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.

I have not experienced significant stability issues. I have been working for this long, and I have faced only one issue in the last year, which involved the VM. Other than that, in these three to four years of using this tool, there has been no crashing, glitches, or anything of that nature due to technical issues from Automation Anywhere. I would say one experience in a period of four years.

Automation Anywhere is very scalable. You have the concept of subtasks, which makes it very easy. You can highly modularize your code, and once you modularize your code, it becomes easy to scale up. This is not an issue. All the processes we are doing now, we approach from the perspective that they are scalable. We first make three business units live. The current client I am working for has 60 business units within their business. Initially, we implement the bot only for the first three business units, then we implement it for another three business units. Scalability is never an issue. If I were to provide a score, I would say 9 out of 10.

You are talking about document understanding. I am using ARI, the Automation Anywhere Robotic Interface, right now as well. I know the Co-pilot feature and have seen videos in Automation Anywhere University, but I have not personally used it in my project.

For the product, I would say eight to 8.5. For support, I would give five to six. For the overall product, I would say 8 to 8.5.

Positive

I initially worked in Blue Prism and then transitioned to Automation Anywhere. I believe if you work in one RPA tool, transitioning to another is easy. For someone working on Automation Anywhere as their first RPA tool versus someone working on Automation Anywhere as their second RPA tool, the person working on Automation Anywhere as their second RPA tool will have an easier learning phase because they already understand RPA, business cases, and why RPA is being implemented. However, someone who is a fresher working in Automation Anywhere as their first tool will have a steeper learning curve. In my organization, in 2019, I transitioned from Blue Prism to Automation Anywhere. I was part of the first team that implemented the first automation project for my organization, so the learning curve was very large for me. However, the learning curve was really good.

Initial deployment is somewhat difficult because we have to get the framework in place. It is always difficult. The first three to four processes are challenging. Once the first three to four processes go into production, you have a framework and something around which you can work. I think this is the same for all tools because the first time we put a process to production on the client side, we might encounter surprises. We have a dev environment from which we move to UAT or pre-production environment, and then to the final production environment. Whatever tool you are using, I believe that when it comes to RPA, you will find some surprises when you go to production, and it takes time. The first three to four processes are a stabilization phase. Once the first three to four processes go live, you know what to expect in the production environment when you deploy it, and it becomes easy.

I do the deployment personally. There are three to four developers in the current project, and each one does their deployment individually. They complete the development and then get on a call with the business team to test the various business scenarios. Once we get approval, we individually move it towards production. There is no one else involved. I myself, in the last year, have done 10 to 12 processes for this manufacturing client and moved everything myself to production.

We have roughly 20 to 30 GB of data every two months. Every two months, we are manually going and cleaning that folder because otherwise our VM space runs out and the machine becomes slower as the VM space gets lower. This is one thing which Automation Anywhere can address: why 20 to 30 GB of data gets created as junk or global cache data every two months. We ended up with 80 GB of data across the four VMs.

The deployment time depends on the complexity of the client environment. At times, their security requirements are more stringent, and many variables are involved, but usually when we are moving from dev to production, it does not take much time. One concern I have is that from dev, we have to take the package and move it to production. Every time, even with a minor change, if I take code from dev, export it and import it into production and later face an issue, I have to make a small change and repeat this cycle again and again. I think there should be some sort of linkage between dev and production. Actually, they have an option called promote bot, but for some reason, this is not working fine on my current client side. Promote bot is where you directly transfer your file from one environment to another environment, but for some reason on this current client side, it is not working fine.

We are their customer, and one thing we have faced multiple times in the last year in 2024 is that it is difficult to get hold of their customer support team. To clarify, it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere.

In the last year, we have raised at least 12 to 15 tickets for various technical issues. Some of them are answered via email, where they provide a solution when I tell them I am facing issues ABC. They will give the solution. However, at times, that is not enough. We need to get in touch with them to show them a demo of what we are facing.

Recently, they have also implemented something where when we send emails to them, they have a chatbot or an automated mailbox that sends back the solution. I would say this is very problematic because the solution coming from this automated mailbox is not the solution we are looking for. If I am facing issue A and B, it sends the solution for issue C and D, not for A and B. This automated system they have implemented in the backend to reply to customer emails could be improved.

For the product overall, I would rate this review an 8.

My primary use cases involve UI-level automation across both desktop and web applications, with Automation Anywhere serving as our preferred RPA platform.

Some common examples include insurance verification, insurance renewal processes, and automating workflows that interact with legacy mainframe applications. In general, any process that relies heavily on repetitive manual activities is a strong candidate for automation. We can effectively deploy RPA solutions in such scenarios to improve efficiency, accuracy, and turnaround time.

We have done close to 100 FTE savings

One area where Automation Anywhere could improve is cost optimization. I have been working with the platform across multiple versions, starting from v10, then v11, A2019 (A19), and now Automation 360. One positive aspect is the platform's backward compatibility—some bots that were originally developed in v10 are still functioning successfully in Automation 360.

However, I have observed occasional accuracy and stability challenges when older automations are migrated to newer versions. Existing legacy bots generally continue to perform well, and newly developed bots are also highly accurate. The concern arises when a process that was built several years ago is run after a platform upgrade, as it may experience minor impacts due to version changes. While these issues are not severe, greater attention to maintaining consistency across versions would further enhance the platform.

From a business perspective, one of the key challenges I aimed to address was overcoming the limitations of API accessibility. In many real-time operational scenarios, direct API access may not always be available, requiring organizations to rely on UI-level automation to interact with websites and applications. However, there are cases where data needs to be extracted from an application without providing users with direct UI access. In such situations, building an RPA solution can become complex due to access and credential constraints.

APIs provide a more efficient alternative by enabling direct system-to-system communication, which significantly accelerates processing compared to UI-based automation. They can also support secure data access models, where UI access is restricted but authorized API access remains available. For example, in our operations at Cardinal Health, we need to retrieve insurance-related information. While we do not have direct access to the application's user interface, the availability of APIs enables us to obtain the required data efficiently and securely, resulting in faster and more reliable processing.

Automation Anywhere could be further improved by addressing its cost structure. Having used the platform across multiple versions—from v10 and v11 through to Automation 360—I appreciate its strong backward compatibility. For example, I still have a bot that was originally developed in v10 and continues to run successfully in Automation 360, which is a significant advantage.

However, I have noticed some minor accuracy and stability challenges when older automations are carried forward into newer versions. Legacy bots generally continue to work, and newly developed bots perform accurately as expected. The issue typically arises when a process that was built several years ago is impacted slightly after a platform upgrade. While these impacts are not significant, greater focus on ensuring seamless performance and consistency for long-standing automations across version upgrades would further strengthen the product.

I have been working with Automation Anywhere in my current field for five years.

Yes, in my experience, Automation Anywhere is a stable platform, particularly in enterprise environments where automations are running at scale.

One of the reasons I consider it stable is its backward compatibility across versions. For example, I have bots that were originally developed in v10 and are still running successfully in Automation 360. This demonstrates the platform's ability to support long-term automation investments without requiring complete redevelopment.

From an operational perspective, the platform performs reliably for both web-based and desktop automations, as well as integrations with legacy applications. We have used it for business-critical processes such as insurance-related workflows, where consistent execution and uptime are essential.

That said, like any enterprise automation platform, there can be minor challenges during version upgrades. In some cases, older automations may require small adjustments after migrating to a newer release. However, these impacts have generally been limited and manageable, and they have not significantly affected overall business operations.

I have also found the platform to be stable from a deployment and management standpoint. Its integration with tools such as Jenkins and other DevOps solutions helps ensure controlled releases and reduces operational risks.

Overall, I would rate Automation Anywhere highly for stability. The platform has matured significantly over the years, and its reliability, backward compatibility, and enterprise-grade capabilities make it a dependable choice for large-scale automation programs.

In my experience, Automation Anywhere scales very well for enterprise environments. We have been able to expand automation from individual processes to larger business operations without significant challenges.

One of the platform's strengths is its centralized control and management. As automation demand grows, additional bot runners and bot creators can be added efficiently, allowing organizations to scale their automation programs across multiple teams, processes, and geographies.

The move to Automation 360's cloud-native architecture has further improved scalability. Since the platform is web-based, it is easier to deploy, manage, and monitor bots without extensive infrastructure management. This reduces operational overhead while supporting growth.

From a development perspective, scalability is also supported through integrations with tools such as Jenkins and other DevOps pipelines, enabling standardized deployments and easier management of large numbers of automations.

In our environment, we have successfully automated multiple business processes, including insurance-related workflows and integrations with legacy systems. As new automation opportunities emerged, scaling was straightforward because the platform provided the necessary bot management, scheduling, workload distribution, and monitoring capabilities.

Overall, I would rate Automation Anywhere's scalability very highly. It is well-suited for enterprise organizations looking to expand from a few automations to a large-scale digital workforce while maintaining centralized governance and operational efficiency.

My experience with Automation Anywhere's customer service and technical support has been generally positive. Whenever we encountered issues during development, deployment, or upgrades, the support team was responsive and worked with us to resolve problems in a reasonable timeframe.

One of the strengths of Automation Anywhere is its strong community ecosystem. In addition to official support channels, there is a large and active community where developers can find documentation, best practices, discussion forums, and solutions to common issues. In many cases, we were able to resolve challenges quickly through community resources without needing to raise a support ticket.

For critical issues, the technical support team has been knowledgeable and helpful, particularly when dealing with platform-related concerns or version migration questions. Their assistance was valuable during transitions across versions, from v10 and v11 to A2019 and Automation 360.

Another positive aspect is the availability of learning resources, training materials, and documentation, which help developers become productive more quickly and troubleshoot issues independently.

Overall, I would rate Automation Anywhere's customer service and technical support highly. While response times can vary depending on the complexity and priority of the issue, the combination of official support, extensive documentation, and a strong developer community provides a good overall support experience.

Before specializing in Automation Anywhere, I explored other RPA platforms, including Blue Prism and UiPath. Over the years, I have worked extensively with Automation Anywhere across multiple versions—from v10 and v11 to A2019 (A19) and Automation 360—giving me hands-on experience with the platform’s evolution.

Having worked with all three tools, I find Automation Anywhere to be particularly developer-friendly compared to its competitors. One of its key differentiators, especially during the time I was evaluating UiPath, was its cloud-native, web-based architecture. This provided a significant advantage, as it eliminated the need for extensive setup and maintenance on individual machines, making deployment and management much more efficient.

From a performance perspective, the platform has continuously improved over time. In addition, Automation Anywhere has demonstrated a strong ability to adopt and integrate AI capabilities, keeping pace with evolving automation requirements and offering capabilities that stand out in the market. Another major strength is its active community ecosystem, which provides valuable learning resources, support, and collaboration opportunities. The combination of developer-friendly features, cloud-based accessibility, AI innovation, and a strong user community has made Automation Anywhere my preferred RPA platform.

The initial setup was relatively straightforward, especially compared to some other enterprise automation platforms I have worked with. Automation Anywhere's user-friendly interface and developer-friendly design made it easier for teams to get started quickly.

With Automation 360, the experience improved further because of its web-based, cloud-native architecture. There is less dependency on extensive local installations and configurations, which reduces setup effort and simplifies administration.

From an enterprise perspective, integration with tools such as Jenkins and other DevOps pipelines was also smooth, allowing us to align automation deployments with our existing development and release processes.

Like any enterprise platform, the complexity increases when setting up governance, security, credential vaults, environments, and production-grade infrastructure. However, these are standard considerations for large-scale implementations rather than platform-specific challenges.

Overall, I would describe the initial setup as straightforward for basic implementation and manageable for enterprise-scale deployments. The platform's ease of use, cloud capabilities, and integration options helped accelerate adoption and reduce onboarding time for developers and business users.

NA

Yes, we have seen a positive ROI with Automation Anywhere, particularly in processes that involve high volumes of repetitive manual work.

One example is insurance verification and insurance renewal processes. Before automation, employees had to manually access multiple applications, retrieve information, validate data, and update systems. By automating these steps, we significantly reduced manual effort, improved processing speed, and minimized human errors.

We have also achieved ROI through automation of legacy and mainframe-based applications, where APIs were not always available and manual interaction was required. Automating these processes enabled us to handle higher transaction volumes without increasing staffing requirements.

Another area where ROI was evident was through the use of APIs alongside RPA. In cases where UI access was restricted, API integrations allowed us to retrieve data more efficiently, resulting in faster processing times, improved system performance, and reduced maintenance compared to purely UI-based automation.

Beyond direct cost savings, we have seen value through:

• Reduced manual effort and operational costs
• Faster turnaround times for business processes
• Improved accuracy and compliance
• Increased employee productivity by freeing staff from repetitive tasks
• Scalability without corresponding increases in workforce requirements

While I cannot share exact financial figures due to confidentiality, the automation initiatives have consistently delivered measurable business benefits and justified the investment. For organizations with high-volume, rule-based processes, Automation Anywhere has provided a strong return on investment through efficiency gains, accuracy improvements, and operational scalability.

My experience with Automation Anywhere's pricing, setup, and licensing has been largely positive. While enterprise automation platforms require an investment, I found that the value delivered through scalability, centralized management, and advanced automation capabilities justifies the cost.

From a setup perspective, Automation Anywhere is relatively easy to deploy, especially with Automation 360's cloud-based architecture. The web-based environment reduces infrastructure overhead and simplifies onboarding for developers and business users.

The licensing model is flexible and allows organizations to scale based on their automation needs. As automation adoption grows, additional bot creators and runners can be added efficiently to support business expansion.

Overall, I have had a good experience with the platform. Its ease of use, developer-friendly design, AI-driven innovation, and strong support ecosystem make it a valuable solution for enterprise automation initiatives.

I have worked with UiPath in the past, but I find Automation Anywhere to be more developer-friendly and easier to work with. The platform has evolved significantly over the years, particularly in its adoption of AI capabilities, which has helped it stay aligned with changing automation needs. Another key strength of Automation Anywhere is its strong and active community, which provides valuable resources, support, and knowledge sharing, making development and problem-solving more efficient.

My experience with deployment has been very positive. We use Jenkins and other compatible tools within our delivery pipeline, and Automation Anywhere integrates well with them. The compatibility with existing CI/CD processes makes deployment and maintenance efficient and streamlined.

APIs have also played a key role in helping us achieve our automation objectives. In one of our use cases, we were unable to proceed with UI-based automation due to access limitations. In that scenario, API integration enabled us to continue the automation journey successfully. Beyond improving efficiency, APIs also helped reduce security risks associated with UI access and delivered better overall performance compared to traditional UI-driven automation.

Looking at the future of automation and Agentic AI, my biggest observation is that the technology is still in its early stages and has not yet reached its full potential. While proof-of-concept implementations are showing promising results, real-world adoption still faces challenges related to trust, governance, and data security. For example, in insurance-related processes, there are valid concerns around sharing sensitive customer and insurance information with AI systems. Organizations need stronger assurances that data will remain secure, private, and will not be used outside of the intended purpose. Addressing these concerns is critical to broader enterprise adoption. Apart from these security and compliance considerations, the functionality and potential of the technology are very promising.

I have not used AI Agent Studio, Autopilot, or the Center of Excellence (CoE) capabilities, so I am unable to provide detailed feedback on those areas. Similarly, while I recognize the importance of AI governance, I have not worked with it directly and therefore cannot comment extensively on it.

One capability I have used extensively is Document Automation, and my experience has been excellent. The solution’s performance largely depends on the quality of training and the volume and diversity of documents provided. When I worked with earlier versions such as v11, document processing accuracy was more limited, especially when dealing with multiple document formats. However, in Automation 360, the improvement has been significant. The platform now handles a wider variety of document types much more effectively and adapts far better than before. For example, where earlier versions struggled to accurately recognize and process multiple PDF formats, the current version performs much more reliably. Overall, the enhancements in accuracy, adaptability, and performance have been dramatic.

Overall Rating: 9/10. The platform offers strong deployment capabilities, excellent API integration, significant advancements in document automation, and a clear commitment to innovation. The primary area for improvement remains enterprise trust, governance, and security considerations around AI-driven solutions.

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I use Automation Anywhere as a basic workflow manager. It is used to share and manage the project.

What I like the most about Automation Anywhere is the bot creation feature. We also appreciate its secure orchestration with the other products.

Since it is AI-powered, it automates our work. Initially, we had many manual interventions, but now with the AI-powered capabilities, we are saving time and our productivity has increased.

We find the feature complex for new users. Once we started using it, the user interface is quite difficult because it has a lot of features. That's the reason at the early stage it is complex, and we find it quite difficult for new users to use.

First of all, Automation Anywhere has a complex workflow which requires more technical expertise. That's understandable because it has a lot of features, but we also need to spend more time getting our team accustomed to it. Additionally, the user interface is quite outdated and could be more user-friendly. The licensing cost is also too high, which means many small-scale industries may not choose this product.

Regarding how easy or difficult it is to train new employees on how to use Automation Anywhere, it is quite complex for new users to get adopted to it because of the many features, and going through each of the features is quite difficult for new people. However, once you get them trained, then we are good.

I have been using Automation Anywhere in my career for the last two and a half years.

Regarding stability, we have deployed it in cloud infrastructure. Sometimes we do face sluggishness, but it's acceptable. Not every time, but it's manageable. Until now, it has been stable.

Regarding the scalability of Automation Anywhere, we have multiple LOBs currently working on it. It is scalable. We firstly deployed it on one of the LOBs and found it good, working as per our expectations, so we then moved it to the other LOBs as well. I can say it is scalable for large to small industries. There are many products that need infrastructure to support their product, but we didn't find any issues with implementing this product. We also have not made any changes in our environment to get it deployed. It was deployed as per our existing environment.

Automation Anywhere requires that maintenance is taken care of by the development team only. If there is anything needed, we contact customer support. We have support from them as well. To be honest, until now, we have not faced any major issues, and for whatever issue we have faced, either the support team has helped us or the PS team has helped us.

Regarding the support of Automation Anywhere, their response time is quite low, but the people are technically proficient and efficient to help us in any situation.

Because of the response time, I will rate the support for Automation Anywhere a seven, as we need to follow up many times with them to get a response.

Positive

We were first using WorkFusion.

We are preferring Automation Anywhere more.

I can say the initial deployment of Automation Anywhere is between easy and complex because it takes time, but the vendor was helpful. We implemented it firstly through a partner, and then as time has gone on, we started deploying it on our own. The vendor team, the OEM team, and the Automation Anywhere team helped us whenever we found any issues. They are helpful.

There was a partner team with two people for the deployment of Automation Anywhere. However, it can be deployed with one person as well.

We started deploying Automation Anywhere in a phase-wise manner. We have multiple LOBs, so we started with one of our LOBs. Once we got accustomed to that, we had our testing phase first, then we had our production phase. Approximately, I would say one to one and a half months, with one month being approximate. There was also a dependency from our side to get things ready for them. Since we are an IT service company, we had to comply with all the regulations.

We are in the phase of testing Automation Co-Pilot, and it really helps us a lot.

Regarding the pricing, I learned from the sales team that the pricing for Automation Anywhere is quite high compared to WorkFusion, which we were using previously. The shift to Automation Anywhere was totally a sales call decision. The pricing is quite high according to what I was told. To be honest, I'm not from the sales team, so I can't say much on that.

Everyone from our sales team to our HR team, our engineering team, and our support team uses Automation Anywhere without any issues.

I rate the solution overall for everything as eight.

At our organization, our primary use case of Automation Anywhere revolves around streamlining the large-scale, repetitive processes across different banking operations, where manual intervention earlier consumed enormous time, effort, and created a higher chance of error. 

As one of the top private banks in India, our system handles millions of transactions daily, encompassing a range of services, from retail banking to corporate services, compliance to reporting, loan processing, credit card management, and customer onboarding, among others. Traditionally, many of these tasks were highly manual and involved a large back-office operation team that manually verified data, reconciled ledgers, prepared compliance reports, processed customer KYC documents, and handled various other service requests. This is where we thought of having one RPA tool and implemented Automation Anywhere as a robotic processing automation solution for us to automate repetitive, rule-based, and high-volume processes.

One of the biggest use cases is KYC and customer onboarding, where bots can now automatically scan, validate, and update the customer document and compliance with our regulatory bodies, drastically reducing the manual handling. Similarly, in loan processing, bots can extract data from customer applications, check it against the credit policy, and route only the exceptions for manual review. In payment and reconciliation, bots automatically match thousands of daily transactions between internal ledgers, payment gateways, and external clearing systems, ensuring accuracy and freeing staff to handle only exceptional cases.

Another critical case is regulatory reporting, where Automation Anywhere bots compile data from multiple core banking systems and format it according to the regulatory template, submitting reports accurately and on time. This was once a massive pain point during audits and is now done seamlessly. Fraud monitoring is also a very important use case where bots scan thousands of transactions in nearly real-time, looking for anomalies such as unusual withdrawal patterns, sudden overseas card usage, or duplicate transactions. While final decision and escalation still rest with our risk team, the bots act as the first line of defense for us, flagging suspicious transactions or activities instantly.

Our primary use case is not limited to a single department; rather, it involves removing inefficiencies from various business lines where repetitive, high-volume, rule-driven tasks exist, making the tool a backbone for our digital transformation strategy. To put it simply, if we had hundreds of people handling these processes in a day earlier, with automation bots, we now need only around ten to twenty people to handle the exceptions. This reflects the essence of our use case: scaling operational efficiency by combining human judgment with the speed and accuracy of robotics.

What I appreciate most about Automation Anywhere is how it transformed the repetitive, manual, and error-prone banking processes into a smooth, automated workflow that saves time, reduces human error, and gives the team space to focus on meaningful tasks. In a large organization where thousands of transactions and operational requests flow in daily, the platform's ability to handle scale with accuracy is truly remarkable.

My favorite aspect is the flexibility and breadth of the automation possibilities, from simple tasks such as data entry, reconciliation, report generation, to highly complex workflows involving compliance checks and fraud detection triggers, and integration across multiple systems. The bots work round the clock, ensuring faster turnaround time and consistency, something no human team could match without fatigue.

I also value that the platform comes with pre-built commands, reusable components, and AI/ML integration, making it easier to tackle complex tasks without reinventing the wheel. Another highlight is its strong governance and security features, which are very important for organizations given how critical data protection and compliance are in banking. The granular control, audit logs, and encryption mechanisms provide peace of mind that automation is safe, compliant, and transparent. The visual interface and dashboard provide real-time monitoring and performance tracking, helping leadership quickly see the ROI and efficiency gains.

There are certain areas where improvements would make a significant difference in Automation Anywhere. One area that could be better is the user interface and the overall user experience. Business users who are not deeply technical on the platform sometimes feel overwhelmed with too many menus, options, and configurations. Although the idea is to make automation accessible to both IT and business teams, the learning curve is still steeper than expected, and more intuitive drag and drop, plug and play simplicity would speed up adoption across non-technical departments.

Another area needing improvement is bot maintenance and troubleshooting. While building bots is relatively straightforward, keeping them running smoothly in a dynamic banking environment where system updates, application changes, or small UI tweaks happen frequently can cause bots to break. When this happens, the troubleshooting process is not always as seamless as it should be.

On the scalability side, while the platform handles large-scale deployment effectively, the infrastructure requirements and licensing model can get expensive as the number of bots and processes grows. In a cost-sensitive industry like banking, where automation needs to prove clear ROI, a more flexible pricing structure would assist organizations in expanding automation more aggressively without feeling constrained by budget considerations.

We implemented Automation Anywhere around 2018 and 2019, through our digital transformation journey. We have been using it actively for over five years now.

The stability is good overall. Once the bots are built and tested, they perform consistently. However, stability issues arise when the core system undergoes upgrades or when workflow changes occur. Proper governance, version control, and a bot maintenance team are essential to ensure uninterrupted functioning. I would rate it eight out of ten.

It scales very effectively. From a handful of bots, we expanded to hundreds across different departments. The centralized control room allows us to orchestrate and manage bots seamlessly. Scalability-wise, it has not been an issue; the challenge is more on governance and prioritizing processes for automation. I would rate it eight out of ten.

The customer support is always responsive, but sometimes resolution time is longer than expected, especially for technical escalations. The local partner ecosystem in India is strong, and we have benefited from their expertise. I would rate it 7.5 or eight out of ten.

Positive

The initial setup required effort, especially for integrating with legacy banking systems. However, Automation Anywhere provided good documentation and local support, which made the process manageable.

Implementation was done jointly by our internal digital transformation team and the Automation Anywhere partner vendor, who played a key role in bot deployment and training our team.

The return on investment from Automation Anywhere at our organization has been both tangible and intangible, delivering value far beyond the initial financial calculation. From a direct standpoint, the biggest gain has been cost savings and operational efficiency. Processes that earlier took hours of manual effort are now executed in minutes, translating into a massive reduction in man-hours and labor costs.

With bots handling these tasks, we have freed up thousands of hours each month, allowing employees to shift focus to higher-value work, such as customer relationship building, assessments, and further innovations. Manual processes, regardless of how well-trained the staff, are prone to mistakes, particularly with repetitive data entry. Automation Anywhere has minimized this risk, saving costs related to rectification and improving compliance adherence to avoid penalties in a tightly regulated industry.

Beyond direct savings, there is a significant impact on speed and customer experience. Faster turnaround times for services such as loan approval, account onboarding, or transaction reconciliation improve customer satisfaction, which indirectly translates into better retention and higher revenue opportunities. Thus, Automation Anywhere's value cannot be measured solely in the money saved, but in the holistic transformation it has brought, which reduces costs, minimizes errors, speeds up services, improves compliance, enhances TAT, and results in happier employees and customers.

The pricing is a bit on the higher side compared to competitors. The bot-based or user-based licensing model can become expensive as automation expands, but the ROI justifies the investment in the long run.

While choosing this tool, we compared Automation Anywhere with other competitors such as UIPath and Blue Prism during our shortlisting period, before 2018 and 2019. Automation Anywhere has been a game changer in our digital transformation as it improved efficiency, cost, and compliance, which is a unique proposition that comes together with Automation Anywhere. Other solutions provide automation but are not as strong on the compliance side, where Automation Anywhere has the upper hand.

We are a customer who integrated ServiceNow seamlessly and feasibly. I estimate around 30% to 40% integration. We have not used Co-Pilot in Automation Anywhere as it was fully deployed. We are on a multi-cloud setup, specifically using AWS and Azure. We have a team of around 15 to 20 people managing Automation Anywhere, comprising business, IT, and vendor personnel. I would definitely recommend Automation Anywhere. 

However, I would advise organizations to start small with a clear use case, establish strong governance for bot management, involve business, IT, and operations teams collaboratively, and plan for continuous monitoring and improvement, which is crucial for deployment. 

My overall rating for Automation Anywhere is nine out of ten.

I manage the product for our organization, and there are multiple use cases being deployed in Automation Anywhere. Regarding Copilot in terms of increased productivity, we are not currently using Copilot.

Automation Anywhere does require maintenance. Any product needs maintenance, so we take care of maintenance with respect to version upgrades, operating system upgrades, and server infrastructure. We are properly planning and running this show. We only experience planned downtimes and maintenance, so nothing comes up where the product goes down immediately because of some issue.

Less than one full capacity is involved in the maintenance processes generally. Maintenance time in our organization will be less than the maximum. If it is a version upgrade, it will take more time. Standard maintenance will be completed within a set number of hours. Version upgrades take a minimum of four hours.

Automation Anywhere is easy to use for business users who do not have technical skills because with hands-on training, they are able to pick it up. We have many business users in our organization who go through two or three days of classroom training on the product and have started developing their own use cases by themselves.

I am satisfied with the learning curve for Automation Anywhere. Automation Anywhere is providing really good support and hands-on support trainings, which is really helpful for the product to catch up on updates.

The most useful features in Automation Anywhere are all the action packages, which are mainly connected with integrating with multiple applications. These features are easily accessible and configurable, and we have many use cases that depend on those features. All the integration features provided by Automation Anywhere are really helpful for building strong use cases.

Automation Anywhere can improve the product in potential areas of improvement with respect to automation and AI. From the automation workspace point of view, they are doing well. From the AI point of view, adapting is still in a very early stage, and there are certain things that are difficult for users to adapt on the AI side. Since I am an on-premises user and there are cloud users also, certain AI components that they release are not that effective. They are in a trial and error method for releasing products and trying them out. At the end of the day, certain components are not useful at all. They need to think, revalidate, and release the product according to business need.

Regarding functionality for Automation Anywhere, I am totally satisfied with the automation workspace, but I feel some lack of functions in automation with AI. Automation with AI is not completely satisfied.

I have been working with Automation Anywhere for six years.

I rate the stability of the product as nine.

I rate the ability to scale as eight.

Regarding the ability for automation and scalability for processes, there are two aspects: the product and the use case. At the use case level, we have respective features like WLM (workload management) or device management with which we are able to scale and run huge use cases based on demand. This feature is really helpful. On the other hand, regarding Automation Anywhere itself from a scalability point of view, we are currently running with a big user base, and we are in the maximum scalable configuration. We cannot go more than that, but that is where we are now. It is a one-time activity to set everything up where we need to spend effort. After maintaining it, everything has been fine.

I rate the technical support for Automation Anywhere as nine. I am totally satisfied with the response time and quality.

I am working with Microsoft Power Automate also. There are certain things in Power Automate where, from scalability and sustainability point of view, Automation Anywhere is more dependable than Power Automate. For more critical related use cases, we cannot go with Power Automate. We find that Power Automate is not that dependable for critical use cases where Automation Anywhere is highly dependable.

I find the initial setup for Automation Anywhere simple. I would rate the initial setup as nine.

I purchased Automation Anywhere directly from the vendor, not through partners or marketplaces. We have an enterprise license contract with Automation Anywhere.

The main benefits Automation Anywhere provides are the cost benefit that the product is providing. Comparing to other products in the market, we are getting all the features in hundred percent quality with what the objective needs to be met by other products, and that is also delivered in Automation Anywhere. From the business point of view, the cost benefit factor is the first point. Second is the ease of deployment that we are getting on Automation Anywhere. This is more convenient from the users' point of view. Development and deployment are not cumbersome for them when they get into Automation Anywhere. Comparing to Microsoft Automate or others, we need to set up the environment with a lot of dependencies. Comparing to that, Automation Anywhere deployment is better.

When I think about the upgrade processes in general, I find them very easy. I do not see any concerns. We have been doing this activity for the past six years with Automation Anywhere, so I do not see any concerns. The only concern we faced was when we migrated from the client-based deployment, version eleven, to version 360. That was a big hurdle. Other than this, the upgrades and deployments in version 360 are very small.

The challenges we are trying to solve by implementing Automation Anywhere stem from the fact that we are a big enterprise organization. Handling certain enterprise core applications and connecting with them presents challenges because certain applications depend on cloud-based setup, which is not possible with other solutions. With Automation Anywhere, we are able to achieve easy deployment with easy integration of all our enterprise core applications. This made it easier for the user. Any automation product has the challenge of always connecting with core enterprise applications. That is the core challenge. Once we are able to connect to the applications, then we can do all the automations on top of it. That becomes much easier.

I am currently working with RPA and still using Automation Anywhere. Automation Copilot is another product that I am aware of, but we are not using it completely. I would recommend Automation Anywhere to other users. My overall review rating for Automation Anywhere is nine.

I am in the infrastructure service offering team, and I am focused on product ownership. My role involves overseeing how technology and new versions of products are defined across the bank. For example, I am working on adapting our systems to the cloud for automation and integrating Generative AI. This involves utilizing Agentic AI for process automation.

My responsibilities include integrating product features and assessing how these functionalities can benefit the bank through various use cases. I conduct proof of concepts and demonstrations from a governance and compliance perspective, acting as the architectural strategist. Additionally, I oversee product models related to anti-money laundering (AML) and engage with various business teams including wealth management, retail banking, marketing, and services banking to showcase how these features can enhance automation.

As a product owner, I also train teams and raise awareness about new technologies that can expand their automation capabilities. It’s essential for me to understand all functionalities and features of the product, especially since we're in the banking and finance sector. We cannot blindly integrate any AML model; compliance and governance are crucial in this field.

I must ensure that any integration is safe and sound, focusing on control perspectives, model training, and handling confidential data with appropriate encryption. I have a team to support these processes and ensure everything adheres to banking standards. My goal is to communicate with the business teams about new technologies, educate them on how these innovations can improve automation, and help them leverage these benefits. That is my primary focus right now.

Automation Anywhere helped our organization for repeated manual work and automate structured/unstructured document use cases

The features of Automation Anywhere are quite impressive. One aspect I particularly appreciate is the integration of AI. AI has reached a mature level in its capability for agentic processes, which greatly enhances product usability and enables adaptation to complex use cases. Traditional RPA is no longer sufficient; it has become outdated in this regard. In my opinion, RPA has been essentially irrelevant for the last two to three years. What we are seeing now is hyperautomation, particularly intelligent automations that have evolved into what I refer to as Agentic Process Automation (APA). 

With Agentic Process Automation, we can manage end-to-end processes, particularly where human intervention is necessary. We can streamline these processes by integrating API tasks and obtaining responses from various sources, such as OpenAI. This integration leads to a higher level of accuracy in our systems. At our bank, we are moving away from the notion of traditional RPA and focusing on APA, emphasizing that everything will increasingly rely on APIs. Additionally, we are exploring how to facilitate seamless integration across different products. Our goal is to create a plug-in capability that allows for easy integration not only with RPA products but also with other systems to achieve comprehensive end-to-end automation. This is what we are striving for in our current initiatives.

Their vision is promising, but the product requires significant improvements in maturity and usability. I'm concerned that the product is not user-friendly. They continue to release new features, but end users struggle to adapt to them. This indicates a lagging development in product usability.

From a product maturity perspective, there is an area of improvement. We are currently on-prem, and as we transition to the cloud, there are numerous restrictions from our banking organization that we must consider. When planning to scale the product, I need to understand how it can handle increased bots. For instance, if I start with 1,000 bots and later expand to 1,200 bots, will the platform still be able to support this growth?

Additionally, as we integrate new features such as document automation, Intelligent Document Processing (IDP), and CoPilot capabilities, I need assurance that the current platform can sustain these enhancements. It is essential for Automation Anywhere to improve in these areas so we can effectively increase the scope of automation within the platform.

I have been using this solution for more than seven to eight years.

The stability of the product is quite good, and I am not facing any difficulties presently, though I have concerns as we add new features and hope to work closely with the vendor to address any potential stability issues.

The product is quite scalable from a high availability perspective and even offers seamless scalability in the cloud; however, there is a bit of lag in the on-prem setup which needs improvement, although currently everything is operating smoothly.

From a support perspective, we are quite aligned with the Automation Anywhere team and very happy with their approach. While there may be delays in enhancements, they acknowledge our suggestions and maintain a good relationship over the years.

Positive

I used Blue Prism over six or seven years back while working with a major bank in South Africa. At that time, we successfully implemented around 700 bots in production, marking the beginning of our journey into robotic process automation (RPA). After my experience with Blue Prism, I transitioned to Automation Anywhere, where I continued my journey in the U.S. at one of the largest banks—specifically, the third largest bank. We have successfully implemented around 1,000 bots, which are still operational today.

In addition to RPA, I have ventured into the realm of intelligent automation, focusing on providing end-to-end process automation solutions. My role encompasses solution architecture, advisory services, strategy development, and team leadership. I oversee various automation products, including IP products, workflow products, data messaging products, and Excel remediation products, ensuring comprehensive management of the entire process automation landscape.

Regarding pricing, I do not have extensive detail, but it varies based on the agreement with clients. Since we have a good relationship with Automation Anywhere, I do not see much difficulty in licensing costs or flexibility in licensing models compared to other products.

I can recommend Automation Anywhere. If you are considering Automation Anywhere, my advice is to avoid the on-prem setup and instead go for the cloud-based product to leverage more features, better scalability, and high availability, especially noting the lack of device pool limitations in the cloud environment which facilitates parallel bot operation without the restrictions found in the on-prem setup. 

I would rate Automation Anywhere an eight out of ten.

My name is Raj Kamal Sriram, and I am part of Valeo India Private Limited, working as a Deputy Manager. I have been using Automation Anywhere for nearly nine years, starting our journey with the solution in 2022, during which we have deployed around 52 projects and currently have 52 active bots across all domains including finance, logistics, supply chain, HR, and sales, resulting in over 2,000 hours saved and a profit of 12 to 13 FTEs.

The return on investment we see from Automation Anywhere is significant; particularly, the FTE savings represent a big return. We have concentrated on automating repetitive tasks to allow employees engaged in report extraction, who previously spent one to two hours daily on reports, to focus on other activities. Our global implementation has saved around 513 hours solely for report extraction, facilitating staff upskilling and benefiting the company significantly.

The most valuable feature of Automation Anywhere is its ability to reduce manual effort, which is crucial for repeated activities. Furthermore, we are capable of significantly curtailing L1 activities, such as user management across multiple domains, allowing us to focus on more complex L2 and L3 support tasks.

Automation Anywhere's flexibility in integrating with various systems like SAP and Google Sheets makes it a comfortable choice for our team utilizing the RPA platform.

I suggest increasing assistance from support personnel. Instead of solely providing written documentation for issue resolution, step-by-step video solutions would immensely benefit our team, and we also require additional technical assistance regarding RPA software installation.

We particularly need more customer support. Rather than just relying on documentation, interactive support via platforms like Google Meet, along with instructional videos for resolving issues, would substantially aid us in communicating issues to end users and facilitate quicker resolutions.

I have been using Automation Anywhere for nearly nine years.

We regularly assess the stability and reliability of Automation Anywhere by validating the performance and checking for errors in deployed bots. Typically, we only raise one or two tickets a month, which indicates good stability.

In terms of customer service and technical support, I would rate it as seven or eight out of ten.

I rate support so because while they usually send technical documents that can be hard to understand, leading to delays in fixing issues, having instructional videos would expedite the resolution process and facilitate better implementation globally.

We did not use another solution before adopting Automation Anywhere.

Initially, we started with server support and gradually migrated to utilizing Automation Anywhere's features when transitioning from AWS to the SaaS model, resulting in fixed authentication issues and a significant reduction of nearly 50% in costs, which has beneficially influenced our automation strategy.

The return on investment we see from Automation Anywhere is significant; particularly, the FTE savings represent a big return. We have concentrated on automating repetitive tasks to allow employees engaged in report extraction, who previously spent one to two hours daily on reports, to focus on other activities. Our global implementation has saved around 513 hours solely for report extraction, facilitating staff upskilling and benefiting the company significantly.

Regarding the experience with pricing, setup cost, and licensing, I believe the cost is reasonable.

In terms of cost, using Automation Anywhere is reliable and competitively priced compared to other automation platforms.

We evaluated other tools with experts and some developers, but our comfort level with Automation Anywhere led us to choose it.

We validated with UiPath but our decision to select Automation Anywhere stems from a direct comparison between the two products.

We opted for Automation Anywhere based on its cost-effectiveness, the support provided, and its user-friendly interface.

I have not utilized Automation Anywhere's deterministic and agentic blended execution feature.

I think the capability of Automation Anywhere's APA in improving orchestration for AI projects will be very good.

Overall, I feel that the capability is quite good. For example, in terms of our technical infrastructure during RPA installation, more space is required, and we receive strong support from Automation Anywhere support team guiding us through the installation process.

Regarding the impression of the data advantage provided by the process reasoning engine due to its extensive training on enterprise processes, I would need to check with the team for this.

In terms of centralized governance across agents and systems, utilizing the API simplifies automation from our end, significantly reducing lead time from weeks down to one or two days for complex projects compared to using the web portal.

I have given this review an overall rating of 10 out of 10.

I have been working with Automation Anywhere for three years now. I work for an American insurance company, and we use Automation Anywhere for going out to insurance carrier websites to download loss run files, and we also use Automation Anywhere to extract information from those files. It's really just a fetch and then retrieving the data out of the files.

Automation Anywhere is quite intuitive. I came from using Blue Prism for three years, and I am self-taught within Automation Anywhere. Some of the advances that they have made recently with the debugging and being able to step into bots have been super useful. I quite appreciate that they are always innovating and trying to improve their product. Some of the things that are there and available to use are really powerful and it is super useful.

We do not use Automation Anywhere with business users. It is solely within a technical team, but it is quite useful for demoing the code. Business users can follow along because depending on the view that you use, you can use it as a flow with screenshots for the different UI elements that you have interacted with. It is really useful to show that this is the button that we are clicking and it is going to do X, and then they can follow that along, almost in the way a design diagram would work.

We have had a massive return on full-time employee resources that we have saved by just using Automation Anywhere. Since I picked it up and joined the team, we have found different areas to use it beyond the main one that I stated earlier. We have a lot of daily processes running now that take a lot of manual work off our business users—the simple day-to-day tasks that do not require much thought but are quite time-consuming. The return on investment is massive and it is super useful. Within the organization, we have opened up a lot of really useful dialogue and improved a lot of processes because of it. It might not be directly because of Automation Anywhere, but it might have been through business users seeing some demos and some of the solutions that we currently have in place, which has enabled them to go off and fine-tune things themselves and come back to us. As a product within our organization, it is very useful and we have had a lot of good return out of it.

We do not use Automation Co-pilot, Process AI, or RI. I and my team do not use any of the Co-pilot features. It is one of the things that we probably should get involved with, but I have done the training on it. It is just finding the time to try and implement that from what we are currently using to slot that into our day-to-day practices. We have not had that opportunity to fully learn it and then interact with it. I find that things with Co-pilot, even for Microsoft, are more a case of learning yourself how to work it and get it to do what you want to do, as opposed to Automation Anywhere where I can think it and I should be able to do it, and I would find that the quicker way and probably learn more about what I am actually automating in that way.

Being able to, within the debugging code, start from a specific point would be massive for me. For example, if you had something with forty steps but you only had to test from step thirty onwards, that would save a lot of time because what I end up doing is taking the steps to the very top, running it down, then I have to delete it out and go through it again, and it is not running within the actual flow. Being able to start an automation or a bot from that specific point would be super useful. What they have done lately with being able to step into bots and out, and enabling break points, has been massive and has helped hugely, so it is good that they have taken previous feedback from developers on board.

There is room for improvement around the recorder function. Based on the website or the UI that you are interacting with, if it is older, it can be quite difficult to define and locate the element. Sometimes I find going through the different spy modes or capture modes that some of them can be really hit or miss. If you are not using the basic default one that is there, which tends to give you your DOM X path and your attributes and path, you cannot locate it through that for whatever reason due to the way a UI or a website has been built, usually poorly. You have to go into the accessibility modes and it sometimes can be really difficult to hone down to it. Or it might work locally and then when you put it onto a bot, it does not. Really just a fine-tune and maybe add more capture modes if possible through the recorder feature would be helpful.

I have been working with Automation Anywhere for three years now.

The only time we have had performance issues was when they pushed an update for the recorder package, and it brought down a lot of things across all their cloud environments. I think it was related to a Chrome or Edge update, one of those Chromium updates. Beyond that, we have had no real outages. There have only been a few times where the control room went down, but it is back up within a couple of hours. For us, it was down in the morning, which would be in the night in the US, so we have not been impacted too much, which has been minimal. Apart from the Chrome issue, which took them maybe a week to fix, we lost a lot of processes during that time, but it just happens unfortunately.

Any time we have had to scale, such as when we outgrew the desktops that we have had in place, it has been quick enough to scale up. Usually, the hold up would be on our side, getting the remote desktops built and the specs set up. But whenever we need a license, it is usually pretty quick from Automation Anywhere to get that available for us. We tend to know in advance when we are going to need it, so we order it or inquire about it within about a month, and it is usually there within a week or two.

It is, in all automation, unfortunately up to the websites or UIs that you are interacting with. If they make a change and do not give you notice or there is no test environment, then you are going to be impacted and have downtime. Regarding Automation Anywhere itself, there has been no real issue any time there are package updates—they just install a new version and your current version is still fine to run. I have found out that you can do an environment-wide push or update of all the packages, which has been super useful as well. There has been no real maintenance beyond the maintenance of the bots or flows themselves, which is caused by outside parties or platforms making changes to their data or UI.

The tech support is probably a seven or eight. There is always room for improvement with everybody.

Positive

I switched from Blue Prism to Automation Anywhere because of the companies I was in. The previous company I was at used Blue Prism. I then switched over when I changed companies, where they had Automation Anywhere already installed. That is what I had to pick up and learn from scratch. The adjustment period was quite straightforward. It was not overly complicated, which was quite nice. I have attended the Automation Anywhere Imagine conference before and spoke with some of their technical experts and asked about qualifications and if it would be worth doing. They asked about my level of experience, saying I would not need it so I should be fine, which was a relief.

We went directly through the license that we have. We work directly with them, and I was at the conference either last year or the year before, which would be 2024. It was in Austin, so I got to meet a lot of the technical people and see what the upcoming products were as well.

I have only been involved in setting up new remote desktops. I work closely with the system team or one of the support people, and we installed that together along with the required build. We have installed three since I joined. The first time was because neither of us had been through it, so it was maybe a bit trickier, but we worked through it within a couple of days, and the next two we have set up since have been really straightforward, which is good.

I do not have it off the top of my head. It is something that my boss tracks. I am the lead engineer within the team, but I think maybe last year we probably saved upwards of a million dollars through the use of Automation Anywhere. In terms of return on investment, we have not had to hire contractors to do work or we have freed up full-time resources to go off and do more useful things that they have been able to do—things that require thought and analysis as opposed to the just if X do Y scenario. I think it is approximately a million that we have saved in the last year.

I have nothing to do with that. I think I have been involved in some conversations, but it is all over my head. I am given the tools to work with, which is nice. I am far enough down the totem pole that I do not get involved in costing and those conversations.

We have gone with an AI model instead to do our extraction using another third-party vendor, but the conversations we had were super useful. I cannot fault the support that those people had with trying to get us off IQ Bot, and any questions we have had where we have been really stuck, they have been responsive usually within twenty-four hours depending on office hours.

We are keen to explore automation and try to use it as best we can. We automate either getting files or details from emails, and then we push that data through AI, hopefully to an in-house model that extracts and sorts what we need, which will either push it to the right website or pass that information on to the correct people.

It would be a case of starting small. Look for small wins first, as opposed to trying to automate something big. If an organization is using it for the first time, you want to ease people into it because some business partners can push back if they do not have a proper understanding of automation. Given the current climate, a lot of people think of AI and robots taking people's jobs. So it is really about starting small, nurturing that automation, getting confidence, doing lunch and learns, reaching out to departments and seeing what you can do, demoing to show the capability. That should then create a really healthy pipeline for any automation team.

I would rate my experience with Automation Anywhere as probably an eight or nine out of ten. Some of the experience I have had, I have enjoyed using it. It might have scored higher if I had never used Blue Prism before, but seeing different flavors of things out there could also be from a technical point. There are probably certain things I have not unlocked within Automation Anywhere yet that I could explore. That is one of the joys of automation—there is always something new to learn and always something to upskill on. Automation Anywhere is a really useful product and we probably do not actually use it to its full potential within the company. We are just sort of in our ways of how we are using it currently, but it is definitely something we are going to explore going forward.

My primary use case is focused on automating financial processes—specifically accounts payable (AP) and accounts receivable (AR)—through document automation. We receive a large volume of emails and invoices daily, and my goal is to leverage Automation Anywhere’s intelligent document processing capabilities to streamline the extraction, validation, and processing of this information.

Our environment includes a Windows-based infrastructure with Automation Anywhere integrated into email systems (e.g., Outlook), ERP platforms like SAP or Oracle, and document storage systems. I’m particularly excited to implement IQ Bot and Document Automation to intelligently capture and extract data from structured and semi-structured documents like invoices, remittance advices, and payment confirmations.

We plan to orchestrate these bots using the Control Room for scheduling, monitoring, and exception handling, aiming to reduce manual workload, improve accuracy, and shorten processing cycles in both AP and AR functions.

Automation Anywhere has significantly improved our organization by automating repetitive, manual tasks that previously consumed valuable employee time. Specifically, in our accounts payable and accounts receivable processes, it has streamlined invoice and email processing, reducing errors and accelerating turnaround times.

With Automation Anywhere, we’ve gained:

• Increased efficiency: Bots handle high-volume, rule-based tasks quickly and accurately, freeing our staff to focus on higher-value activities.

• Improved accuracy: Automation minimizes human errors in data entry and validation, enhancing overall data quality.

• Better visibility and control: The Control Room dashboards provide real-time monitoring of bot performance, enabling proactive management and faster issue resolution.

• Scalability: The platform has allowed us to scale automation across multiple departments smoothly without a proportional increase in headcount or operational costs.

Overall, Automation Anywhere has helped us optimize workflows, improve process reliability, and increase operational agility—making a tangible impact on our productivity and service delivery.

One of the most valuable aspects of Automation Anywhere is its intuitive user interface, especially across the main dashboards and the Control Room. From a non-technical user’s perspective, the platform is user-friendly—scheduling, managing, and monitoring bots is simple and does not require deep technical expertise. It’s easy to navigate and provides clear visibility into the bot lifecycle.

Another standout feature is the dashboard and reporting capabilities. I rely on the run reports and visual dashboards to track how many automations have completed successfully versus those that failed. This helps us quickly identify any issues and maintain high operational efficiency. We also find the bot runner utilization insights very helpful—it shows us which runners are used the most and helps us plan better resource allocation.

Additionally, we’re currently preparing to implement APIs into our automation strategy. We’ve seen the demos and are optimistic about integrating API-based automation to expand our use cases and streamline more complex processes. We’re in touch with an Automation Anywhere manager, and our team is coordinating a discussion in the coming weeks to finalize the approach. This will open up more scalable and dynamic automation opportunities for our company.

At this point, I don't see any major limitations in Automation Anywhere. The platform already offers a comprehensive set of tools, including support for third-party integrations like Python, and it meets most of our automation needs out of the box. We’ve found little need to rely on external platforms, which speaks to the solution’s maturity.

However, as we begin testing API integrations, we may uncover opportunities for further enhancement—such as improving how the platform handles complex data exchange or error management in external systems. These insights will help shape our understanding of what additional capabilities might be valuable in future updates.

To bring Automation Anywhere closer to a “perfect ten,” here are a few areas where I’d like to see continued progress:

• Enhanced AI/ML Capabilities: Deeper integration of AI and machine learning for more intelligent decision-making during workflows would be a big step forward. For example, predictive analytics or adaptive learning models that improve over time could make automations more resilient and proactive.

• Advanced Document Intelligence: While IQ Bot is powerful, continued improvements in handling unstructured or variable-format documents—like handwritten notes, multi-language invoices, or scanned PDFs—would be highly beneficial for use cases like AP/AR.

• Citizen Developer Support: Expanding low-code/no-code capabilities would empower more business users to build and deploy bots without needing deep technical expertise. Features like guided workflows, reusable components, or natural language automation design would make automation more accessible across the organization.

• Real-Time Collaboration and Versioning: Collaborative bot development, version control, and built-in rollback features would enhance team productivity, especially in large-scale automation environments with multiple developers.

If Automation Anywhere continues evolving in these areas and maintains a stable rollout of new features that work as expected, I’d have no hesitation in rating it a 9 or even a 10 out of 10.

I started using Automation Anywhere in 2018, so it's been almost seven to eight years. Over this time, I've worked extensively with the platform across a variety of use cases, especially in finance and operational automation.

In my experience, Automation Anywhere is a stable and reliable automation platform. The bots consistently perform their tasks as designed, with minimal downtime or unexpected failures. The Control Room provides robust monitoring and alerting capabilities, which help us quickly identify and resolve any issues that do arise.

The platform’s architecture supports fault tolerance and recovery features, ensuring that processes can resume smoothly after interruptions. Additionally, regular updates and patches from Automation Anywhere help maintain system security and performance.

While no system is completely immune to occasional glitches, Automation Anywhere’s overall stability has allowed us to maintain high uptime and deliver consistent automation results, which is critical for mission-critical processes like accounts payable and receivable.

From my experience, Automation Anywhere is a highly scalable solution that supports growth in both the volume and complexity of automation initiatives. The platform’s architecture allows us to start with a handful of bots and easily scale up to dozens or even hundreds of bot runners as our automation needs expand.

Key factors that support scalability include:

• Control Room Management: Centralized control enables efficient scheduling, monitoring, and management of large bot fleets, which is critical as automation scales across multiple departments.

• Flexible Bot Runners: We can add or reallocate attended and unattended bot runners depending on demand, ensuring resources are optimized without disruption.

• Robust API Support: The ability to integrate with various enterprise systems and external applications through APIs allows for expanding automation use cases seamlessly.

• Cloud and On-Premises Options: Automation Anywhere supports both deployment models, which can be tailored to the organization’s growth strategy and infrastructure preferences.

Overall, the platform’s design and features provide confidence that Automation Anywhere can handle increasing workloads and evolving automation complexities while maintaining performance and governance.

Our experience with Automation Anywhere’s customer service and support has generally been positive. The support team is responsive and knowledgeable, providing timely assistance when we encounter technical challenges or need guidance on best practices.

We appreciate the availability of various support channels, including online resources, documentation, and community forums, which help us troubleshoot issues independently as well. In addition, the training sessions and webinars offered have been valuable in enhancing our team’s skills.

There have been occasional delays during peak periods, but overall, the support experience has been reliable and contributes to the smooth operation of our automation initiatives.

Before adopting Automation Anywhere, we explored a few other RPA and automation tools; however, we didn’t fully implement them across our operations. Our decision to standardize on Automation Anywhere was driven by its user-friendly interface, scalability, and comprehensive feature set that aligns well with our business needs.

Automation Anywhere stood out due to its intuitive Control Room, support for unattended and attended automation, and the ability to scale across different departments. It also offered strong document automation capabilities—especially important for our accounts payable and receivable workflows—and integrated easily with our existing systems.

The transition to Automation Anywhere has allowed us to centralize our automation efforts, gain better visibility through dashboards, and reduce dependency on manual work and disconnected tools. Overall, it gave us the reliability and flexibility we were looking for in an enterprise-grade RPA solution.

The deployment is very easy. We just need to export the bots and deploy those bots into production. It's very easy with import, export buttons. It's like five minutes. It's very easy to export into Android environments from dev to test and test to prod. It's very easy to move.

The deployment process with Automation Anywhere has been very straightforward and user-friendly. Moving bots from development to testing and then to production is seamless thanks to the easy-to-use import/export functionality.

Exporting bots and deploying them into different environments takes just a few minutes, making the transition smooth and efficient. This simplicity reduces deployment time significantly and minimizes the risk of errors during migration. Overall, the process of promoting bots across environments—from dev to test and then test to production—is very easy to manage.

While exact ROI figures can vary depending on the specific processes automated and the scale of deployment, our experience with Automation Anywhere has demonstrated clear and measurable benefits:

• Time Savings: Automating repetitive tasks in accounts payable and receivable has significantly reduced manual processing time, freeing employees to focus on more strategic activities.

• Cost Reduction: By minimizing manual errors and reducing the need for overtime or temporary staffing, we have lowered operational costs.

• Increased Throughput: Automation has enabled us to handle higher volumes of transactions without proportional increases in headcount.

• Improved Accuracy: Enhanced data accuracy reduces costly errors and rework, contributing to financial savings.

• Faster Cycle Times: Automation has shortened invoice processing and payment cycles, improving vendor relationships and cash flow management.

Though we don’t have precise dollar amounts publicly available, these operational improvements collectively translate into a strong ROI and justify the investment in Automation Anywhere.

In our organization, we currently operate with ten bot runners and utilize most of them regularly. This makes the pricing feel reasonable relative to the value we receive from increased efficiency and reduced manual effort.

For others considering Automation Anywhere, here are some key tips regarding cost and licensing:

• Assess Your Needs Carefully: Before purchasing, evaluate the volume and complexity of processes you plan to automate. This will help you determine the right number and type of bot runners (attended vs. unattended) you require, preventing over- or under-licensing.

• Plan for Scalability: Consider your future automation roadmap. Licensing can often be scaled as you grow, but having a clear growth plan helps in negotiating flexible terms with the vendor.

• Negotiate Licensing Terms: Engage with Automation Anywhere’s sales and support teams to explore flexible pricing models, including enterprise agreements or bundled offers that may reduce overall costs.

• Include Add-On Costs: Don’t overlook potential extra costs for features like IQ Bot, API access, or advanced analytics. Factor these into your budget early.

• Monitor Usage and Optimize: Use the Control Room dashboards to monitor bot utilization regularly. If some bots or runners are underutilized, reallocate or optimize them to maximize ROI.

• Leverage Vendor Support: Utilize vendor support and training resources to speed up deployment and avoid costly trial-and-error phases.

By taking these steps, organizations can better manage their automation costs and ensure a strong return on investment as they scale their RPA initiatives.

Yes, during the selection process, we evaluated other leading RPA platforms, including UiPath. Both tools have strong capabilities, but after thorough analysis, we chose Automation Anywhere for several key reasons:

• Ease of Use: Automation Anywhere’s user interface and Control Room dashboard felt more intuitive and accessible for both technical and non-technical users in our team, making adoption smoother.

• Scalability: We believed Automation Anywhere offered better scalability options for our planned enterprise-wide deployments, including better management of unattended bots.

• Document Automation: The intelligent document processing features, such as IQ Bot, were more mature and aligned with our heavy focus on accounts payable and accounts receivable automation.

• Integration Flexibility: Automation Anywhere provided easier integration with our existing systems like SAP and email platforms, reducing the complexity of our automation workflows.

• Support and Community: We also appreciated the strong support framework and active user community that Automation Anywhere offers, which gave us confidence in ongoing assistance and knowledge sharing.

Overall, Automation Anywhere matched our business goals and technical needs better, which is why we decided to move forward with it.

While I have not yet explored AI-driven agentic process automation in depth, I recently completed API training within Automation Anywhere and am excited to start leveraging these new capabilities. My main goal is to stay informed about the latest features introduced at events and to gradually implement them in our automation workflows. I believe Automation Anywhere is well-positioned to address emerging AI and Generative AI challenges.

Although we haven’t yet deployed AI-driven bots, we recognize the potential improvements AI can bring to automation performance and intelligence. I’m eager to learn more about how these tools function and plan to deepen my understanding as we explore API-based process automations.

Regarding document automation, we experimented with Automation Anywhere’s solution about two years ago. At that time, the accuracy was around 70-80%, which was not sufficient for our needs, so we opted to use third-party tools instead. However, document automation does save significant time, and we’re now motivated to revisit Automation Anywhere’s document automation capabilities, hoping for improved accuracy and better results with the latest versions.

Overall, I would rate Automation Anywhere an 9 out of 10, acknowledging its strong capabilities while recognizing there is room for growth, especially in AI and document processing.