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What is Social+?

Social+ mindshare

As of March 2026, the mindshare of Social+ in the Customer Success Management category stands at 4.3%, down from 6.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Success Management Mindshare Distribution
ProductMindshare (%)
Social+4.3%
Gainsight26.9%
Freshworks Neo Platform13.6%
Other55.2%
Customer Success Management

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