Service and Support
Akamai CloudTest users report strong customer service with quick responses and effective training sessions. While some describe technical support as prompt and helpful, rating it 8/10, others faced challenges with delays, rating it lower. Interactions with technical support often result in swift ticket resolutions, aligning with expected SLAs. Overall, companies generally experience efficient support interactions, though satisfaction levels vary.
Deployment
Akamai CloudTest's initial setup is generally straightforward, especially for those familiar with VM environments, though some face challenges with security compliance. Users appreciate the flexibility and support, benefiting from integration capabilities. Its SaaS nature makes configuration simple, requiring no complex steps beyond subscription.
Scalability
Many find Akamai CloudTest highly scalable. Most users experience no issues; however, some face challenges, particularly with extreme loads or scaling to 10,000 concurrent users. Medium capacities are generally smooth, but geographical considerations are necessary for intense loads. Some rate its scalability eight out of ten. Typically, organizations utilize it effectively with varying user counts, highlighting its adaptability in different environments.
Stability
Akamai CloudTest is generally stable according to users. Some experience occasional, minor stability issues, but these are not severe. Users note that scaling is easier compared to Jmeter. They mention that while it is stable, stability can depend on setup and integration practices. Regular tweaks may be needed with new releases, but these are not complex. Stability is rated highly, with some giving it a nine out of ten due to its strong performance during specific use cases.
