Multi-tenant architecture offers user-friendly navigation and efficient data protection
I use Acronis Cyber Cloud for laptop backups and business data protection, enjoying its security against cyber threats and user-friendly interface. However, data download speeds are slow, and direct OEM support would improve efficiency.
What is our primary use case?
I am using
Acronis Cyber Cloud for database storage, specifically for laptop backups and business-related data.
What is most valuable?
With
Acronis Cyber Cloud, I can protect my backups and data from cyber threats. If any cyber threat happens, my data is safeguarded even if my laptop crashes and user credentials do not work. It prevents security vulnerabilities. It also operates on an interval and schedule-based system that requires some knowledge to create policies for database protection. The multi-tenant architecture allows easy navigation with user-friendly access. There are only a few buttons needed to navigate product-related information, making it simple to use.
What needs improvement?
Some improvement is needed in the speed when downloading data from the cloud backups, which requires more bandwidth. While uploading data is quick, downloading can take a significant amount of time, sometimes requiring five to six hours to download a 30 GB file. Having appropriate bandwidth is crucial for faster downloads. Additionally, basic support is delivered through a ticketing system, but direct OEM support without a mediator would be more efficient.
For how long have I used the solution?
I have been using Acronis Cyber Cloud for two years.
How are customer service and support?
I am not able to provide much detail on the support. I expect better service by paying more money for resources and technological solutions.
How would you rate customer service and support?
How was the initial setup?
It is easy to set up Acronis Cyber Cloud, manage, and monitor it. Managing, monitoring, creating new policies, and adding users are straightforward.
What's my experience with pricing, setup cost, and licensing?
The licensing cost for Microsoft products can be challenging. Business Premium offers more services, including cybersecurity features, unlike standard licenses. Organizations may find it difficult to invest in Business Premium. If some basic security features were included in standard licenses, it would encourage investing in more Microsoft licenses.
What other advice do I have?
I am an end user managing Acronis Cyber Cloud with licenses for my organization, not providing services to clients. The overall rating is eight.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
*Disclosure: My company does not have a business relationship with this vendor other than being a customer.