What is our primary use case?
3Com H3C Switches are being used in public and private sectors, universities, and across every department because their server performance is up to the mark.
Their products are being used everywhere in every sector and are mostly occupying the public sectors.
What is most valuable?
3Com H3C Switches products are available at a low price. The second most important factor is their services, availability of parts, and warranty claims. 3Com H3C Switches has main service centers in all major cities of Pakistan.
Their Layer 2 and Layer 3 switch capability is extremely good. If we consider the Layer 2 and Layer 3 switches of Dell specifically, they have a much higher cost. 3Com H3C Switches switches are much cheaper than Dell. If we consider any other competitor such as Cisco or others, their prices are also less than Dell, and their performance is quite good.
What needs improvement?
There is no negative impact, but to some extent their software side needs improvement because most people are familiar with iDRAC for the Dell product. Their software product is quite different and is new software. You have to take some time to learn their programming and other things such as installation of the media, Windows or office applications, or anything else.
It is not complex. It is because it is a new thing and we had to face a little more problem for the installation at first. But now after some time, it has become easy for us because we have been working with Dell and listening about Dell for a long time, about decades. 3Com H3C Switches has occupied our market and has been working now for the last two to three years. 3Com H3C Switches has gained this much reputation and the brand is at its peak. It will be a matter of time and with the passage of time the learning stage will improve.
For how long have I used the solution?
In Pakistan, 3Com H3C Switches has been working since 2019.
What do I think about the stability of the solution?
3Com H3C Switches is stable.
What do I think about the scalability of the solution?
I cannot say with 100 percent certainty about scalability because I am not a full user of this product. I cannot say anything about whether it is scalable or not because I am a limited user of 3Com H3C Switches at the moment.
How are customer service and support?
Their engineer will guide you over a call, over a Zoom call, or mobile call and will guide you on how to proceed. They are supportive people and support us in all senses, whether it is operating system or hardware problems or anything regarding BIOS or the product, 3Com H3C Switches hardware components, or anything you want to replace or install new.
Technical support is available with their local office. They have local service centers with 3Com H3C Switches officials, not third party officials. 3Com H3C Switches has their own presence in major cities of Pakistan.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
As far as our market is concerned, clients have shifted to other technologies such as Chinese technology, including 3Com H3C Switches due to price constraints. This does not mean that Dell is not working in our market, but mostly Chinese technologies have occupied the market.
How was the initial setup?
3Com H3C Switches is compatible with all other devices because they deal with switches, core switches, and other normal switches. As far as network is concerned, all of their devices are compatible with other devices such as Cisco switches and available switch models. There is no issue with compatibility.
What about the implementation team?
At the moment we are considering 3Com H3C Switches as I mentioned earlier because of price constraints. Dell products are costly, but 3Com H3C Switches products are available at a low price. The second most important factor is their services, availability of parts, and warranty claims. 3Com H3C Switches has main service centers in all major cities of Pakistan.
What was our ROI?
As I mentioned earlier, operational cost depends on some factors. If we consider 3Com H3C Switches, Dell, or HP, their warranty service turnaround times are less than Dell and others. 3Com H3C Switches has their service center with parts availability in Pakistan and all major cities including Islamabad, Lahore, and Karachi. Parts are available with 3Com H3C Switches in their office. You just claim the part and they will give it to you in a day and within some hours.
What's my experience with pricing, setup cost, and licensing?
Price is the major factor. You cannot say it is much better because all servers and all products have a few things in common, which are the processor, storage, and RAM and other things. Mostly the motherboard and the processors matter. If we consider all Dell, 3Com H3C Switches, and HP or other brands, all have the same performance with maybe a little difference. But when a client decides to purchase something, they definitely consider the cost factor. If we compare the cost factor, then 3Com H3C Switches is much better in cost than Dell and HP.
Which other solutions did I evaluate?
3Com H3C Switches is not the HP product. 3Com H3C Switches has shares with HP, but it is not the core product of HP. It is purely a Chinese product and 3Com H3C Switches is another company.
The R4900 is the mostly used model of 3Com H3C Switches.
What other advice do I have?
I personally did not work over the management, but I supplied to some of my other clients. I would rate this review a 9 overall.