I took care of the deployment process of Zoho in my company because my company is a major partner with Zoho.
It is a SaaS product. We mainly use it for collaboration in organizations. This is the main use case: Collaboration b/w internal teams and external teams.
We can also add a chat function to Zoho Mail.
There are several benefits to using Zoho Mail. First, you get the email functionality itself, with plenty of storage.
Second, since Zoho offers a whole suite of products, you can leverage other tools like chat, meetings, and others within the same platform, avoiding the need for multiple providers. This consolidation is valuable for me.
Another benefit is the good local support offered by Zoho. Not everyone can afford the expertise required to provide such good technical support in-house, and Zoho provides that.
Finally, since I was already using other Zoho applications, it wasn't difficult for me to adapt to Zoho Mail. Overall, it's a good value.
It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the data is available, you can use filters like from whom, to whom, subject, attachment, and even use advanced settings. It's pretty nice.