We primarily use the solution for remote user support. We have users across the country, in every city. We give them support through this tool. If they need help, we connect and help them. That's the service that we bring to our customers.
This solution is preferred by some of our customers. Although we do have AnyDesk, there are some clients that specifically only permit TeamViewer for being contacted remotely. They trust in this tool. It's considered a trusted application.
The setup is very easy.
The licensing model is restrictive. Even when you have already a license, you connect from other devices and it is kind of complicated to use the tool. They could be flexible a little more with the licensing model. Even if you have a license, it's hard to use it.
The solution is a bit expensive. It could be cheaper.
We've been using the solution for three years at this point.
The solution is very stable. there are no bugs or glitches. It doesn't crash or freeze. It's reliable.
The product is quite scalable. If a company needs to expand it, it can do so.
We did call technical support once and they were very helpful and responsive.
We no longer use TeamViewer intensively as we have AnyDesk from Google now and it's free.
The initial setup is pretty simple and straightforward. It's not a complex process at all.
Deployment is fast. It only takes 20 minutes or so.
The price of the solution is a bit high.
We're just customers and end-users.
We are a small company. We're just 20 people, therefore, our solutions are very so-ho - the kind of small office, home office kinds of equipment.
I'd recommend the solution. In general, it's a good tool for remoting support.
I'd rate the solution at a seven out of ten. I'd rate it higher if the pricing and licensing were a bit better.