Try our new research platform with insights from 80,000+ expert users
SysTrack Logo

SysTrack Reviews

Vendor: Lakeside Software
4.1 out of 5
Leave a review

What is SysTrack?

SysTrack is a digital experience monitoring solution that is designed to empower users to track every aspect of their digital workplaces. Anything and everything that might impact an end user’s experience or an organization’s business productivity can be monitored by administrators using SysTrack. This solution contains many powerful tools that are designed to give administrators the maximum amount of insight into the inner workings of and control over their digital workspaces.

Get the SysTrack Buyer's Guide and find out what your peers are saying about SysTrack, Nexthink, ControlUp and more!
SysTrack is the #3 ranked solution in top Digital Experience Monitoring (DEM) solutions. PeerSpot users give SysTrack an average rating of 8.2 out of 10. SysTrack is most commonly compared to Nexthink: SysTrack vs Nexthink. SysTrack is popular among the large enterprise segment, accounting for 74% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 19% of all views.
Buyer's Guide
SysTrack
December 2025
Get the report
Helped 879,259 peers since 2012

Featured SysTrack reviews

Read more reviews

SysTrack mindshare

As of December 2025, the mindshare of SysTrack in the Digital Experience Monitoring (DEM) category stands at 11.6%, down from 20.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Digital Experience Monitoring (DEM) Market Share Distribution
ProductMarket Share (%)
SysTrack11.6%
Nexthink20.6%
ThousandEyes12.8%
Other55.0%
Digital Experience Monitoring (DEM)

PeerResearch reports based on SysTrack reviews

TypeTitleDate
CategoryDigital Experience Monitoring (DEM)Dec 29, 2025Download
ProductReviews, tips, and advice from real usersDec 29, 2025Download
ComparisonSysTrack vs NexthinkDec 29, 2025Download
ComparisonSysTrack vs Splunk Observability CloudDec 29, 2025Download
ComparisonSysTrack vs ControlUpDec 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
Nexthink4.320.6%100%24 interviewsAdd to research
ControlUp4.39.9%100%13 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

SysTrack's most valuable features are the composite user experience score, Black Box, Resolve, and visualizer. Users appreciate its ability to track performance issues, provide comprehensive data on device metrics, and offer real-time insights. The self-help and prevent modules, combined with asset management and telemetry data, enhance efficiency. Key features include virtual machine planning, sensor dashboards, and dashboard access for executives. License management via the software usage module yields substantial cost savings.
  • "SysTrack saves significant time for our personnel by reducing the ticket handling time by approximately seventy percent."
  • "We are using the SysTrack 'Prevent' module, which shows real-time discrepancies in the infrastructure."
  • "From a telemetry data standpoint, it's a perfect tool."

Room for Improvement

SysTrack management demands advanced knowledge with challenges in its dashboard use. Improvements are needed in third-party integrations, offline data access, full-stack monitoring, and user interface modernity. Dashboard customizability and report clarity are lacking. Clients report inaccurate and outdated data due to broken links and syncing issues. Licensing flexibility and training accessibility require enhancements. Adding AI and automation to analyze and resolve issues, as well as integrating remote administration tools, could enhance user experience significantly.
  • "SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display."
  • "Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display."
  • "One thing from a layman's standpoint, the report should be very clear."

Pricing

SysTrack employs an annual, per-device licensing model, considered competitive when features are fully utilized. While some users find it more expensive than alternatives, many recognize its unique capabilities. Licensing costs are upfront, with mandatory purchases in multiples of ten for end-user devices. Although additional hosting costs exist, including SQL and Windows server licenses, SysTrack is cost-effective compared to cloud solutions. Users generally rate pricing as average, citing its market consistency and value.
  • "It is somewhat expensive."
  • "I would rate the solution's pricing a six out of ten."
  • "If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar.For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses."

Popular Use Cases

SysTrack is utilized primarily for monitoring endpoints to enhance user experience. It offers insights into device performance, tracks user activity, and identifies application issues. Many organizations use it to manage VDI environments and provide technical analysis. It aids in infrastructure performance monitoring and helps technology teams with trend analysis. Businesses deploy SysTrack to reduce service desk needs and benefit from its real-time dashboards to proactively address problems.

Service and Support

SysTrack's customer service varies significantly. Some support engineers are knowledgeable, while others lack experience. There is inconsistency in resolving complex issues, with some cases lingering unresolved. Response time is generally prompt, and support is available for upgrades. Customization impacts team efficiency. Users appreciate demonstrations and joint technical calls. English-speaking support is well-rated, but Spanish support is desired. SysTrack's support is valued for responsiveness and accuracy, although some users report mixed experiences.

Deployment

SysTrack's initial setup is often described as challenging, with assistance needed from the vendor. Users with extensive IT experience find it straightforward, especially on the cloud. Deployment typically takes a few days, shorter in some cases. Experienced personnel can manage installation, though database and software package knowledge might be required. Basic deployment usually takes two days if infrastructure is ready, but cloud setup is easier. Maintenance requires vendor contact for updates or major release information.

Scalability

SysTrack is noted for its scalability, with deployment on thousands of devices and users across various organizations. Teams extensively utilize it for monitoring and administration tasks, benefiting both technical and support staff. SysTrack's scalability is rated highly, yet some modules remain underutilized due to guidance issues. It seamlessly integrates with existing infrastructure while adapting to cloud environments. Organizations emphasize the importance of standardized implementation practices to ensure successful scaling.

Stability

SysTrack receives mixed feedback regarding stability. Some note frequent upgrades and previous unstable versions, suggesting a need for improvement. However, many users find it very stable, with no issues during deployments or upgrades. Some highlight that recent versions show enhanced stability, offering strong management tools and minimal downtime. Certain versions had server crashes and data inconsistencies. Ratings range from eight to nine out of ten for stability, with some seeking improvements in syncing and data reliability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our SysTrack Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise7
By reviewers
By visitors reading reviews
Company SizeCount
Small Business66
Midsize Enterprise39
Large Enterprise303
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
19%
Manufacturing Company
12%
Computer Software Company
9%
Insurance Company
8%
Retailer
5%
Healthcare Company
4%
Government
4%
University
4%
Consumer Goods Company
4%
Comms Service Provider
3%
Real Estate/Law Firm
3%
Energy/Utilities Company
3%
Educational Organization
3%
Media Company
2%
Outsourcing Company
2%
Construction Company
2%
Legal Firm
1%
Transportation Company
1%
Non Profit
1%
Agriculture
1%
Mining And Metals Company
1%
Logistics Company
1%
Performing Arts
1%
Recreational Facilities/Services Company
1%
Recruiting/Hr Firm
1%

Compare SysTrack with alternative products

Go!

Learn more about SysTrack

SysTrack Benefits

Some of the benefits that come from using SysTrack include:

  • Leverage AI to aid in the processing of massive loads of data. SysTrack employs an AI algorithm that enables administrators to easily analyze 10,000 plus data points at any given time. This makes it possible for administrators to utilize and analyze their system’s data effectively without having to hire a large staff to pore over incoming data streams. Staff can now be assigned to areas of greater need, as the processing of data is partially being done by the AI algorithm.
  • Discover the root causes of various IT issues that arise. The AI that SysTrack uses digs down into the data streams that run through the networks they run on and mine them for information. This mining makes it possible for the AI to learn where issues arise and makes it possible for administrators to take steps to prevent such issues from arising in the future.
  • Identify areas where you have over- or under-provisioned resources. SysTrack’s AI provides visibility into many different areas of a user’s digital workspace. One of these areas is the provisioning of digital resources. It can make it possible for administrators to find areas where too many resources, or, alternatively, not enough, are being allocated. Administrators can ensure that resources are being appropriately used.

SysTrack Features

When users choose to employ the SysTrack solution, they gain access to many different capabilities. These features include:

  • Customizable dashboards. Administrators can build dashboards that are most suited to meet all of their needs. SysTrack comes equipped with tools that make it easy for administrators to create the dashboards most suited to their operational needs.
  • Data visualization tools. SysTrack is designed with built-in tools that allow users to represent data as more than just strings of numbers. These tools enable administrators to transform data into easy-to-understand visual representations. Massive and confusing streams of data can be made more easily accessible for those for whom strings of numbers can be hard to interpret.
  • Digital workplace experience monitoring tools. SysTrack’s AI algorithm gives administrators the ability to keep track of every aspect of a user’s workplace experience. This gives administrators and IT professionals insights that enable them to prevent any sort of breakdown from occurring in their digital workplace environment. Users can monitor even the most minute aspects of their networks. Nothing will take administrators or IT professionals by surprise when they are using SysTrack’s experience monitoring tools.
  • Custom report creation tools. SysTrack comes with tools that enable users to create reports that address the areas that most align with their business priorities. These reports make it possible for users to track and keep records of how their workspaces are running.

SysTrack customers

HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada

Related questions

  • 11
What are the best digital experience monitoring tools?
  • 8
When evaluating Digital Experience Monitoring, what aspect do you think is the most important to look for?
  • 12
Why is digital experience monitoring important?
  • 27
Why is DEM - Digital Experience Monitoring important for companies?

Product Categories

Product Categories
Digital Experience Monitoring (DEM)

Popular Comparisons

Popular Comparisons
Nexthink vs SysTrack Logo
Nexthink vs SysTrack
ControlUp vs SysTrack Logo
ControlUp vs SysTrack
Alluvio Aternity vs SysTrack Logo
Alluvio Aternity vs SysTrack
DX SaaS vs SysTrack Logo
DX SaaS vs SysTrack
Zscaler Digital Experience (ZDX) vs SysTrack Logo
Zscaler Digital Experience (ZDX) vs SysTrack
Login VSI vs SysTrack Logo
Login VSI vs SysTrack
Netskope Digital Experience Management vs SysTrack Logo
Netskope Digital Experience Management vs SysTrack
Liquidware Stratusphere UX vs SysTrack Logo
Liquidware Stratusphere UX vs SysTrack
See all alternatives
 
SysTrack Reviews Summary
Author infoRatingReview Summary
Senior SME at Microland Limited4.5We deployed SysTrack to reduce service desk personnel and enhance performance monitoring. Its 'Prevent' module is valuable for real-time discrepancies, although data syncing issues need improvement. We've reduced ticket handling time by 70% and saved 20% on licenses.
Product owner at a legal firm with 1,001-5,000 employees2.0SysTrack provides device performance insights and tracks application usage, but its data is imprecise and its interface outdated. We've seen no ROI, and plan to decommission it in favor of a more flexible solution.
Consultant at Dell Technologies5.0As part of Dell Technologies' client engineering team, we used SysTrack, finding it excellent for telemetry and asset management. However, reports need clarity, and automation for issue resolution would be a valuable improvement. We deployed on Microsoft Azure.
Senior Associate Specialist at a financial services firm with 1,001-5,000 employees3.5No summary available
Senior VDI Specialist at a tech services company with 10,001+ employees5.0No summary available
CTO at Integrity software4.0No summary available
Senior Enterprise Director at Towers IT5.0I am impressed with the extensive information SysTrack provides about the infrastructure, but there is room for improvement in integrating with third-party providers like Cisco products.
EUC Specialist - Systrack at Standard Chartered Bank3.5No summary available