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Siebel Contact Center Reviews

Vendor: Oracle
4.0 out of 5
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What is Siebel Contact Center?

Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.
Get the Contact Center Platforms Buyer's Guide and find out what your peers are saying about Siebel Contact Center, Amazon Connect, TalkDesk and more!
Siebel Contact Center is the #7 ranked solution in top Contact Center Platforms. PeerSpot users give Siebel Contact Center an average rating of 8.0 out of 10. Siebel Contact Center is most commonly compared to Amazon Connect: Siebel Contact Center vs Amazon Connect.
Buyer's Guide
Contact Center Platforms
November 2025
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Helped 879,259 peers since 2012

Siebel Contact Center mindshare

As of December 2025, the mindshare of Siebel Contact Center in the Contact Center Platforms category stands at 2.2%, up from 1.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Contact Center Platforms Market Share Distribution
ProductMarket Share (%)
Siebel Contact Center2.2%
Amazon Connect16.4%
Genesys Cloud CX16.3%
Other65.1%
Contact Center Platforms
 
 
Key learnings from peers

Valuable Features

  • "You can integrate it with various systems for batch processing and other configurations."

Room for Improvement

  • "The product can be complicated to develop, as many methods exist to achieve solutions."

Pricing

  • "The platform is expensive."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Contact Center Platforms Buyer's Guide for additional reliable information.

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Siebel Contact Center customers

Southwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT

Related questions

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When evaluating Contact Center Platforms, what aspect do you think is the most important to look for?
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Contact Center Platforms

Popular Comparisons

Popular Comparisons
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Siebel Contact Center Reviews Summary
Author infoRatingReview Summary
Freelancer at a consultancy with 51-200 employees4.0I use Siebel Contact Center to manage customer data and streamline processes with its 360-degree dashboard. The platform excels in automation and integration, but it can be complex to develop, especially with the potential for expanded AI integration.