Service and Support
Rapid7 AppSpider's customer service and support are generally rated positively, with a responsive and helpful team. Users find the technical support good, often solved through online contact for unresolved issues. Some users rely on internal resources for assistance. There have been instances of unresolved issues with Nexpose, causing customer dissatisfaction. Multiple teams are engaged depending on the issue, displaying specialization in support tasks. Overall, support is frequently rated eight out of ten.
Deployment
Rapid7 AppSpider's initial setup is generally straightforward and simple. Users find it easy to implement, especially when deploying on a Windows machine. Network issues might prolong the process. Integration takes longer than setup, and a couple of people are usually needed for maintenance. While deploying on a laptop offers flexibility, expertise is still needed for authentication, exploring advanced features, and handling conflicts with other services.
Scalability
Rapid7 AppSpider demonstrates strong scalability, with positive feedback on its ability to handle multiple engines and concurrent scans. Many users find it quite adaptable, rating it highly, although some mention it functions more as a utility than a standalone tool. Its SaaS nature adds scalability advantages, while some critics suggest alternatives might eventually be needed for more robust performance. Users generally appreciate its ease of distribution and centralized dashboard features.
Stability
Rapid7 AppSpider's stability is generally rated positively by users. Many find it very stable, attributing its reliability to strong internal data management and reporting capabilities. However, some note scalability issues with large networks and occasional responsiveness problems. Proper configuration and adequate resources are recommended for optimal performance. Ratings range from five to ten out of ten, with some users experiencing minor stability issues potentially related to specific IT environments or resource allocation.