Service and Support
Oracle Audit Vault's customer service and support receive mixed feedback. Many praise technical support, citing flexibility and detailed documentation, with ratings as high as 9/10. However, others mention long delays, lack of expertise, and inadequate documentation. Some have faced challenges with service requests going unanswered or support teams sending inexperienced personnel. Despite local and global support, improvements are needed in response time and expertise, leading to ratings as low as 1/10.
Deployment
Users found Oracle Audit Vault's initial setup varied in complexity. Some reported it straightforward, while others found it complex due to configuration and network considerations. Several emphasized the importance of understanding Oracle databases for easier installation. The documentation quality was inconsistent, hindering personalization of reports. Deployment time differed greatly, influenced by customer needs and system environments. For those not familiar with Oracle, setup could be challenging, especially with additional features and capacity limitations.
Scalability
Many users report no scalability issues with Oracle Audit Vault, finding it adaptable and efficient for large-scale deployment. Some encounter performance challenges, particularly with dynamic partitioning and memory use. Audit Vault can expand by adding nodes with minimal limitations. Others see potential issues with complex environments or increasing target collections. While highly scalable, some caution that performance may degrade with more users or specific configurations, affecting data collection speeds.
Stability
Users have mixed experiences with Oracle Audit Vault stability. Many report it as stable, especially in newer versions. Some encounter issues, particularly when managing large environments or numerous servers. Certain users note persistent stability issues requiring specific expertise to manage. Scalability appears effective, but under heavy data loads, stability can be compromised. Others found it sensitive and reliant on skilled administration. Testing environments typically reveal stability, while older versions faced more challenges.
