Share your experience using CA Automation Point

Currently, my use case for OpsRamp is using it as an infrastructure monitoring tool for customers, where we can provide infrastructure monitoring as a platform. We can have AI appended to those monitoring capabilities where we can have correlations, alert prediction, some automations, deduplication, noise reduction, and these features predominantly.

What I appreciate most about OpsRamp is that while many tools in the market provide standard monitoring, OpsRamp stands out as a differentiator by providing AIOps features, including correlation, deduplication, and automation where we can run RBA scripts on top of created alerts. Additionally, it has multiple out-of-the-box integrations available where we can connect to various external tools and integrate them for orchestration between systems.

As a monitoring tool, compared to standard monitoring tools, the benefits include increased productivity and significant noise reduction through its correlation capabilities. The comprehensive monitoring capabilities cover infrastructure monitoring, synthetics, network monitoring, and integrations. It can act as a monitor of monitors, which we currently utilize when customers have multiple monitoring tools in their landscape. OpsRamp can integrate with these monitoring tools and create leverage by providing monitoring as a comprehensive solution.

If we treat OpsRamp as an infrastructure monitoring tool, there are many positive aspects. However, when viewed as an AIOps tool, there are numerous potential additions. Currently, it performs infrastructure monitoring but has limited capability in application monitoring, which needs improvement. They are introducing observability as a feature where metrics, logs, and traces can be implemented, but this is currently in a primitive state that can grow over time.

The platform is very stable, and the UI is excellent. However, regarding AIOps features, enhancements could be made to provide more value, such as dynamic thresholding and other capabilities that competitor tools have, such as LogicMonitor.

I have been using OpsRamp for the past four years.

We have discussions with both the customer success team and the support team. When we encounter platform challenges or issues, we raise a ticket. Previously, when it was smaller and not acquired by HP, support was more primitive. Now that it is HP's OpsRamp, things are improving, but there is definitely scope for better support.

The availability could be improved. With other tools, there is dedicated support for specific customers or implementation partners and MSPs. Having a dedicated firefighter team for each MSP would be beneficial, as we are handling around 30 to 35 customers where we are implementing OpsRamp. With the current generic support system, issue resolution takes considerable time. I would rate their support at seven out of ten.

Positive

I have worked with ignio initially, a tool made by TCS that functions as an AIOps tool performing automation, RPA, and monitoring. I have also used Zabbix, SolarWinds, and OpsRamp. Currently, I am being trained with LogicMonitor.

The initial setup is very straightforward. Compared to other monitoring tools, the initial configurations in OpsRamp are simpler. However, regarding AI capabilities, one definitely needs substantial hands-on knowledge of the tool to provide value to the customer.

We have a partnership where we act as an MSP and implementation partner to HP's OpsRamp.

We are implementing OpsRamp successfully as it is an excellent tool for infrastructure monitoring for a standard customer base. However, overselling features can complicate implementation. It is important to stick with available features and provide customers with clear, precise details about what can and cannot be done to avoid anomalies.

I use the capability for predictive analytics. The feature is effective in its current form. OpsRamp provides prediction features on the alerts themselves by analyzing data from created alerts and predicting future alert creation. However, it does not predict utilization or forecast utilization from the metric details collected for each monitored parameter.

The flexibility of being deployable both in cloud and on-premises is beneficial as it is a SaaS platform that doesn't require extensive infrastructure. You only need gateways in your customer landscape to operate. Compared to other tools with on-premises setups that require managing numerous servers, this makes it more cost-effective for implementation teams.

I rate OpsRamp 8 out of 10.

I use the cloud version of OpsRamp, and that is my main use case; we do not use it on-premises for other purposes.

I find the features of OpsRamp valuable, and in particular, I use OpsRamp's multi-tenant architecture for managing large-scale operations.

The multi-tenant architecture capability of OpsRamp has helped me streamline and improve the processes within my organization.

I have utilized OpsRamp's capability for predictive analytics, and it has been important in fostering collaboration between my IT and development teams under DevOps methodologies, where applicable.

I would rate OpsRamp's support around eight out of ten. Based on this rating, I consider there is room for improvement in OpsRamp.

Technical support should be improved, and I have noticed other areas in OpsRamp that could be improved or enhanced.

I am a customer of OpsRamp, and we have been using it for almost seven years.

The initial setup was straightforward for me, although it took a lot of time. As for deployment, OpsRamp is indeed a hybrid model, as we use both cloud and on-premises solutions.

I would rate the stability of this solution seven out of ten.

I use the cloud provider and would evaluate the scalability of OpsRamp in my experience as adequate.

I have utilized other solutions before OpsRamp for these use cases. It does not necessarily have to be cost-wise, but there are tangible benefits and positive impacts of OpsRamp that I have experienced.

Before choosing OpsRamp, I evaluated DataDog, and I participated in the initial setup of OpsRamp.

I find the licensing model convenient and clear enough, and I have seen a return on investment with OpsRamp.

I share the impression that OpsRamp pricing is fair; it does not strike me as expensive, and the licensing model is clear enough.

I am a senior system engineer at Micron Technology. Overall, I would rate OpsRamp eight out of ten as a product.