Service and Support
Customers generally find NetApp NVMe AFF A800's support effective and responsive, with positive experiences in resolving issues like drive replacements. Some mention that while technical assistance is typically good, initial responses can be slow, and level-one support may not always be satisfactory. Others appreciate the global presence of knowledgeable engineers. Satisfaction levels show variance with ratings often high, citing professional interactions without significant complaints. Overall satisfaction in specific instances rates as high as ten out of ten.
Deployment
NetApp NVMe AFF A800's setup experience varies. Several users find the process straightforward and quick, with deployments completed within one to two weeks. Some installations involve challenges and complexity due to network and site preparations. Users highlight the ease of software deployment, emphasizing helpful documentation and strong vendor support. Although some encounter difficulties, others successfully manage deployments themselves, appreciating the system's robust CLI, API, and GUI features for simplified maintenance.
Scalability
NetApp NVMe AFF A800 is deemed highly scalable. Many companies have successfully scaled their usage, accommodating hundreds of users, including database administrators and managers. The system can be scaled both vertically and horizontally. Although not fully linear, it efficiently supports multi-petabyte expansions. Some organizations have transitioned to the cloud, enhancing scalability. Despite certain constraints, enterprises consistently express satisfaction with its capability to adapt to increasing demands.
Stability
NetApp NVMe AFF A800 is highly reliable, ensuring consistent performance without crashes or glitches. Users consistently rate its stability highly, with many achieving five nines in uptime. Although there was a technical issue, it was promptly addressed by NetApp. Users are impressed with its capacity for performance tuning in secure environments, maintaining data integrity with SnapMirror, and find the NVMe architecture satisfactory. It is frequently rated nine or ten out of ten for stability.